Lucent Technologies CentreVu Visual Vectors Release 8 User Guide

							  Using the Vector Editor CentreVu Visual Vectors User Guide Release 8
Vector Scenarios4-53
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64If you havent already saved your work, select the Save item from the 
File menu or toolbar in the Vector Editor window.
Result:  The first time you save, a window will appear in which you 
specify where to save the vector. This can be off-line in a scratchpad, 
or on-line to a permitted ACDs Vector Folder. If your vector is new on 
the ACD (youre not saving using an existing vectors name), you will 
be prompted for a Name and ID. If you saved an existing vector (or 
using its name), you will be prompted to overwrite it.
END OF STEPS....................................................................................................................................................................................
Moving/Copying or
Saving Vectors to ACDs
of Differing TypesImportant!You can move or copy vectors from one ACD to another 
using the Navigator tool. You can also open or create a vector of one 
type and save it to an ACD of a differing type, or copy and paste one 
or more steps between differing vectors using the Vector Editor tool. 
In these situations, vector steps need conversion. The software will 
guide you through the conversion.
...............................................................................................................................................................................
1Open an existing or create a new Vector (EAS) containing skill-related 
properties of steps such as Queue Activity, Center Info, or Agent Activity 
and digit properties of steps such as Converse or Collect.
...........................................................................................................................................................................
2Copy the whole vector or set of steps described in the preceding step.
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3Open an existing or create a new Vector (non-EAS, non-Prompting)
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4Paste the whole vector or set of steps you previously copied.
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5You will be prompted with one or more windows explaining the 
necessary conversion(s). You may choose Yes to rectify incompatible 
steps individually, or Yes to All to rectify steps of the same type in all 
currently selected vectors/steps.
END OF STEPS.................................................................................................................................................................................... 
						

							  Using the Vector Editor CentreVu Visual Vectors User Guide Release 8
Printing Vectors4-54
Printing Vectors
............................................................................................................................................................................................................................................................Overview
PurposeThis section describes how to print vectors and windows. Included are 
instructions for selecting a printer and specifying that printers properties. 
This print function is available only in the Vector Editor part of Visual 
Vectors.
In this sectionThe section includes the following information:
• Printing a Vector
• Print Windows. 
						

							  Using the Vector Editor CentreVu Visual Vectors User Guide Release 8
Printing a Vector4-55
............................................................................................................................................................................................................................................................Printing a Vector
Selecting a printer...............................................................................................................................................................................
1Select the Print item from the File menu in the Vector Editor window. 
...........................................................................................................................................................................
2Select the printer, print range, and number of copies
...........................................................................................................................................................................
3Specify any printer properties, as needed. 
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4Select OK.
Result:  The printing status window displays. The time required will 
vary, depending on which vector you are printing.
END OF STEPS....................................................................................................................................................................................
Specifying printer
properties
...............................................................................................................................................................................
1Select the Print item from the File menu in the Vector Editor window. 
...........................................................................................................................................................................
2Complete the Print window by filling in the input field(s).
...........................................................................................................................................................................
3Select the Properties button next to the Printer Name field.
...........................................................................................................................................................................
4Specify or change any options in the Printer Properties window, as 
needed.
...........................................................................................................................................................................
5Select OK.
Result:  The Print window displays again and the Printer fields are 
populated with any inputs you have previously entered. 
						

							  Using the Vector Editor CentreVu Visual Vectors User Guide Release 8
Printing a Vector4-56
...........................................................................................................................................................................
6Select OK.
Result:  The print operation runs.
END OF STEPS.................................................................................................................................................................................... 
						

							  Using the Vector Editor CentreVu Visual Vectors User Guide Release 8
Print Windows4-57
............................................................................................................................................................................................................................................................Print Windows 
OverviewThe Print windows are provided by the Microsoft Corp. Windows operating 
system. See your windows documentation or on-line help for further 
information.
Print window itemThe following lists the Print window item and its definition.
Window 
ItemFunction
Copies  Specifies the number of copies to print. 
						

							  Using the Vector Editor CentreVu Visual Vectors User Guide Release 8
Print Windows4-58 
						

							  VDN Assignment Wizard CentreVu Visual Vectors User Guide Release 8
5
-1
5 VDN Assignment Wizard
............................................................................................................................................................................................................................................................Overview
PurposeThis chapter explains how to use the VDN Assignment Wizard.
It is divided into the following sections:
• VDN Assignment Overview
• Using the VDN Assignment Wizard.
See the overview to each section for a preview of the sections contents. 
						

							  VDN Assignment Wizard CentreVu Visual Vectors User Guide Release 8
VDN Assignment Overview5-2
VDN Assignment Overview
............................................................................................................................................................................................................................................................Overview
PurposeThe VDN Assignment Wizard is accessed through CentreVu Framework. 
To access VDNs for one or more ACDs linked to 
CentreVu CMS server, 
you must connect to that server. You may connect by choosing Connect 
from the File menu or toolbar in the 
CentreVu Framework window.
In this sectionTopics include:
• Terms you need to know
• Starting the VDN Assignment Wizard
• Disconnecting and exiting the wizard. 
						

							  VDN Assignment Wizard CentreVu Visual Vectors User Guide Release 8
Terms You Need to Know5-3
............................................................................................................................................................................................................................................................Terms You Need to Know
Te r m sBefore you begin using the software, you should know the meaning of 
several terms. These terms, as well as others, are also defined in the 
Glossary.
Accelerator Keys   Keys that provide shortcuts to actions available on the 
menu.
Automatic Call  Distribution (ACD)   A switch feature using software that 
channels high-volume incoming and  outgoing call traffic to agent groups 
(splits or skills).
Also an agent state where the extension is engaged on an ACD call.
See Redirect On No Answer and Auto-Available Split.
Call Vectoring  A switch feature that provides a highly flexible method for 
processing ACD calls using VDNs and vectors as processing points 
between trunk groups and splits. Call vectoring permits treatment of calls 
that is independent of splits.
Similar to a computer program, a call vector is a set of instructions that 
control the routing of incoming calls based on conditions that occur in a 
call center environment. Examples of call vector conditions include time of 
day and the number of calls in queue.
CentreVu Visual Vectors window   The window in which you are 
currently working (usually indicated by a highlighted title bar). Visual 
Vectors has a Framework window and windows for each of the tools, 
including Navigator, Vector Editor, and VDN Assignment Wizard.
Container   An object in your Call Center World that logically contains 
other entities or objects. For example, each CMS object in your Call 
Center World can contain as many as 8 ACD objects, each of which 
contains entity folders (for announcements, split or skill objects, trunk 
groups, VDNs, and vectors).
Context menu   A menu with specific actions for an entity or object.
Entities   See object.
Folder   An object in the Navigator tool that contains entities 
(announcements, splits/skills, trunk groups, VDNs, and vectors). Folders 
are used to visually group all entities of a specific type for an ACD.
Input field   An area in a window into which you enter one or more valid 
values. Valid values may be integers, for example, or names assigned in 
the 
CentreVu CMS Dictionary. 
						

							  VDN Assignment Wizard CentreVu Visual Vectors User Guide Release 8
Terms You Need to Know5-4
Menu bar   A menu bar is under the title bar of most windows. The menu 
bar shows the menu names available for that particular window (for 
example, File and Help). You select an item from one of these drop-down 
menus.
Name (synonym) fields    Fields in which you may enter a name 
(synonym) that has been assigned in the CMS Dictionary (for example, the 
name of a vector).
Object   Any item which may appear in your Call Center World through the 
Navigator tool. Objects can be containers of other objects or entities 
(VDNs folder), or an object may be an administrable entity itself (VDN).
Skill  An attribute that is assigned to an ACD Agent. Agent Skills can be 
thought of as the ability for an Agent with a particular set of skills to handle 
a call which requires one of those skills. In relationship to your call center, 
think of skill as a specific customer need/requirement or perhaps a 
business need of your call center. You will be defining your skills based on 
the needs of your customers and your call center.
Split  A group of extensions that receives special-purpose calls in an 
efficient, cost- effective manner. Normally, calls to a split arrive primarily 
over one or a few trunk groups.
Switch  A private switching system providing voice-only or voice and data 
communications services (including access to public and private networks) 
for a group of terminals within a customers premises.
Title bar   A title bar is across the top of most windows. The title bar shows 
the name of that particular window (for example, Navigator). Titles of open 
tool windows will be listed on the Window menu of 
CentreVu Framework.
Toolbar   A toolbar is under the menu bar of most windows. Toolbar icons 
represent actions you can perform.
To o l s    The term tools refers to Navigator, Vector Editor and the VDN 
Assignment Wizard
To o l s  m e n u    A drop-down menu on the 
CentreVu Framework menu bar 
that gives you access to the Navigator, Vector Editor, and VDN 
Assignment Wizard tools.
Tooltips   Tooltips are available in most windows by placing the mouse 
cursor over an item for two seconds. Tooltips usually describe the actions 
performed by selecting an icon. Tooltips can be disabled on the 
Preferences window accessed from the File menu of 
CentreVu 
Framework.
VDN  See Vector Directory Number.