Lucent Technologies CentreVu Visual Vectors Release 8 User Guide

							  Using Framework and Navigator CentreVu Visual Vectors User Guide Release 8
Basic Navigator Window Features3-19
View menu windowThe following figure show the view menu in the Navigator window:
View menu itemsThe View menu has the following items.
Up One Level  Highlights the “parent” object of the selected object in the 
left pane, displaying the parent objects contents in the right pane.
Details  Changes the information displayed in the right pane for objects 
selected in the left pane. Details view is the default, showing one row for 
each object contained in the object selected in the left pane. Each row 
contains columns for the objects Name, its Type, and your read/write 
Permissions for it.
List  Changes the information displayed in the right pane for objects 
selected in the left pane. List view shows one named icon for each object 
contained in the object selected in the left pane.
Refresh  Refreshes and redraws both panes of the Navigator windows. 
						

							  Using Framework and Navigator CentreVu Visual Vectors User Guide Release 8
Basic Navigator Window Features3-20
Help menu windowThe following figure shows the help menu in the Navigator window:
Help menu itemsPress the F1 key or select the Help button to display context-sensitive 
help. Select Help from the menu bar to choose from the following items. 
Help Contents  Opens the Help Topics window, and displays the table of 
contents. 
About…  Opens the About… window, which shows the software version 
number.  
						

							  Using Framework and Navigator CentreVu Visual Vectors User Guide Release 8
Using Navigator Window Features3-21
............................................................................................................................................................................................................................................................Using Navigator Window Features
OverviewThis section describes how to use three features that are common to 
Navigator menus and the Help system.
Navigator menusTo select a Navigator menu item, choose any of the following methods: 
• Click on the item
• Use the arrow keys to highlight the item and then press Enter 
• Press the 
Alt key and press the underlined letter in the menu or item 
you want to select
• Hold down the 
Ctrl key and press the accelerator key assigned to the 
action. For example, use 
Ctrl+C to copy. 
Help systemPress the 
F1 key or select the Help button to display context-sensitive 
help. Select Help from the menu bar to choose from the Navigator help 
options described in Basic Navigator Window Features (3-14). 
						

							  Using Framework and Navigator CentreVu Visual Vectors User Guide Release 8
Navigating Your Call Center World3-22
Navigating Your Call Center World
............................................................................................................................................................................................................................................................Overview
PurposeUse Navigator to browse the following ACD entities:
• Any entities of the ACD, including announcements, splits/skills, trunk 
groups, VDNs, and vectors
• VDN administration, including the vector and skill preference(s) 
assigned to one or more VDN(s)
In this sectionThe section includes the following information:
• Exploring an object
• Using property windows
• Completing input fields. 
						

							  Using Framework and Navigator CentreVu Visual Vectors User Guide Release 8
Exploring an Object3-23
............................................................................................................................................................................................................................................................Exploring an Object
Actions and PropertiesThe objects visible in Navigator windows have sets of:
• Actions that may be performed on them (see Call Center World 
Objects (2-25))
• Properties, some of which may be modified (see Using Property 
Windows (3-24)).
How to explore an object
...............................................................................................................................................................................
1Browse your Call Center World and find the object you want.
• Click the + icon next to an object (for example, a CMS) to expand the 
display and show objects contained by that object (for example, 
ACDs).
• If needed to reduce clutter, click the – icon to the left of an object to 
collapse the display and hide the objects within that object.
...........................................................................................................................................................................
2A double-click on an object performs the default function. For example, 
a double-click on a container allows you to explore it. However, a 
double-click on a vector takes you directly to editing the selected vector.
Alternatively, you can right-click on the object and select an item from its 
context menu.
...........................................................................................................................................................................
3 An objects context menu displays when you highlight the object and 
right-click on it. Allowable actions are displayed in the menu.
END OF STEPS....................................................................................................................................................................................
For more informationTo see what actions can be performed on each possible object in your Call 
Center World, refer to Call Center World Objects (2-25) . 
						

							  Using Framework and Navigator CentreVu Visual Vectors User Guide Release 8
Using Property Windows3-24
............................................................................................................................................................................................................................................................Using Property Windows
How to use property
windows
If you need to know... Then refer to...
What properties an object hasCall Center World Object 
Properties (2-31)
How to edit propertiesCompleting Input Fields (3-25) 
						

							  Using Framework and Navigator CentreVu Visual Vectors User Guide Release 8
Completing Input Fields3-25
............................................................................................................................................................................................................................................................Completing Input Fields 
OptionsYou can complete an input field by doing one of the following:
• Enter the requested information in the text box. 
• Select the information from a drop-down list of valid entries. 
• Check a box for the input field.  
						

							  Using Framework and Navigator CentreVu Visual Vectors User Guide Release 8
Completing Input Fields3-26 
						

							  Using the Vector Editor CentreVu Visual Vectors User Guide Release 8
4
-1
4 Using the Vector Editor
............................................................................................................................................................................................................................................................Overview
PurposeThis chapter explains how to use the Vector Editor.
It is divided into the following sections:
• Vector Editor Overview
• Using the Vector Editor
• Printing Vectors.
See the overview to each section for a preview of the sections contents. 
						

							  Using the Vector Editor CentreVu Visual Vectors User Guide Release 8
Vector Editor Overview4-2
Vector Editor Overview
............................................................................................................................................................................................................................................................Overview
PurposeTo run the Vector Editor, you need to start CentreVu Framework and then 
select the Vector Editor from the Tools menu or the 
CentreVu Framework 
toolbar. The Vector Editor also starts when you open a vector through the 
Navigator.
In this sectionStarting to use visual vectors introduces a number of ACD and 
CentreVu 
CMS terms, including:
• Terms you need to know
• Visual Vectors features
• Starting the Vector Editor
• Accessing vectors in your Call Center World
• Closing windows
• Disconnecting and exiting the software.