Lucent Technologies CentreVu Visual Vectors Release 8 User Guide

							  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Basic Framework Window Features2-7
Status barThe status bar is located at the bottom of the 
CentreVu Framework and 
Vector Editor windows. Framework displays a brief description of what 
actions are occurring; Vector Editor displays the number of steps in the 
current vector. 
Menu barA common convention. The menu bar lists the available drop-down 
menus. This section identifies the menus that are available before you log 
into the CMS server: File, Tools, Window, and Help.
File menu
Connect/Disconnect
windowsThe following figure shows the Connect to Server window that displays 
from the file menu:VDN Assignment 
WizardAccesses the first of a series of dialogue boxes for the 
VDN Assignment Wizard tool. 
CentreVu 
SupervisorLaunches CentreVu Supervisor Version 6 or later, if that 
program is installed correctly. If not, this button does not 
appear.
Help Contents Launches the Help application window for Visual 
Ve c t o r s .   Button Function 
						

							  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Basic Framework Window Features2-8
The following figure shows the Disconnect window that displays from the 
file menu:
File Menu itemsFrom this menu, you can initiate or discontinue a connection to a CMS 
server. The menu has the following items.
Connect  Displays the Connect to server window.
You can select from the drop-down list of servers to which youve 
previously connected, or select the New CMS button to identify a new 
server to log into and add to your Call Center World.
Disconnect  Displays the Disconnect window listing servers to which you 
are connected.
Highlight the server(s) from which you wish to disconnect and select the 
Disconnect button or press the 
Enter key.
Exit  Automatically disconnects from any CMS servers to which you are 
connected and then closes 
CentreVu Framework window. A warning 
message appears if you have open tool windows.
Tools MenuSelect the Tools menu to access the following items.
Navigator  Opens the window for the Navigator. You can view, add, 
delete, or move objects in your Call Center World using this window.
Vector Editor  Opens the window for the Vector Editor. You can create 
new or edit existing vectors in this window, and then save them to an ACD 
(if you have the needed permissions) or the scratchpad on your PC. 
						

							  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Basic Framework Window Features2-9
VDN Assignment Wizard  Opens the first of a series of dialogue boxes 
for the VDN Assignment Wizard. This tool consists of dialogue boxes that 
lead you through a series of steps. It enables you to assign VDNs to 
vectors and VDN skill preferences. You can also view which VDNs are 
assigned to which vectors and, if necessary, change those assignments.
CentreVu Supervisor (if installed correctly)  Launches a separate 
session of 
CentreVu Supervisor. Other than this shortcut, the two 
programs are autonomous.
Preferences...  Opens the Preferences window. You can view or modify 
settings such as Locale and whether Tooltips are enabled.
Advanced Debugging...  Used for debugging. Do not change the settings 
on the Advanced window unless you are instructed to do so by a Lucent 
Technologies assistant.
Window MenuSelect Window from the menu bar to choose from the following items.
Close All  Closes the windows of all open tools, but leaves the 
CentreVu 
Framework window open and Visual Vectors software running.
Window List  Makes the selected Visual Vectors tool the current window.
Help MenuPress the F1 key or select the Help button to display help on a window or 
tool. Select Help from the menu bar to choose from the following options.
Help Contents  Opens the Help window, and displays the Visual Vectors 
table of contents. 
About…  Displays the About 
CentreVu Visual Vectors… window, which 
shows the software build number.  
						

							  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Basic Navigator Window Features2-10
............................................................................................................................................................................................................................................................Basic Navigator Window Features
OverviewWhether you are logged into a CMS server and your CentreVu CMS/
Visual Vectors user permissions determines the objects shown in 
Navigator and the menu items and toolbar buttons available to you for 
those objects.
Navigator ToolbarThe toolbar contains buttons for quick access to specific features of the 
application. When you move your cursor over a toolbar button, a tooltip 
displays with a brief description of the command the button performs and a 
tooltip.
The default Navigator toolbar buttons are as follows: 
Button Function
Up One Level Makes the parent of the current object the new current 
object. 
New Creates a new object (scratchpad or vector) within the 
current object.
Delete Deletes the currently selected object. 
Rename Enters the edit mode on the name property of the selected 
object. 
Properties Displays the Property window for the current object(s). 
Undo Undoes the last action performed in this window. 
Redo Performs the last action undone in this window. 
Cut Removes the selected object(s) to be pasted later.
Copy Copies the selected object(s) to be pasted later.
Paste Pastes the previously cut or copied object(s) into the 
current folder.
Details Changes the view in the right-hand pane from a list of 
object icons to one row of data per object. 
List Changes the view in the right-hand pane from one row of 
data per object to a list of object icons. 
Help Contents Starts the Help system and displays the default page. This 
function may take several seconds. 
						

							  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Basic Navigator Window Features2-11
Status indicatorsThese indicators in the Navigator tell you about the state of a CMS server 
and its measured ACDs.
Menu barThis section identifies the four menus that are available after you log into a 
CMS server: File, Edit, View, and Help.
File MenuThe File menu has the following items.
New  Creates a new object in your Call Center World.
Delete  Removes an object from your Call Center World.
Rename  Enters the editing mode for the name property of the selected 
object.
Properties  Accesses the Properties window for the selected object.
Close  Closes the current window.
Edit MenuThe Edit menu has the following items.
Undo  Undoes the last action performed in this Navigator session.
Redo  Redoes the last action that was undone in this Navigator session.
Cut  Removes the selected object to be pasted later.
Copy  Copies the selected object to be pasted later.
Paste  Pastes the object that was previously cut or copied.
View MenuThe View menu has the following items.
Up One Level  Highlights the “parent” object of the selected object in the 
left pane, displaying the parent objects contents in the right pane.
Details  Changes the information displayed in the right pane for objects 
selected in the left pane. Details view is the default, showing one row for 
each object contained in the object selected in the left pane. Each row 
contains columns for the Name, Type, and your read/write Permissions of 
the object.This indicator 
…Displays …
Login status  The icon for the CMS object in Navigator displays a 
black screen if you are not connected.
ACD link status  Icons for the ACDs that are supported by the CMS. If the 
link to an ACD is down, the icon is crossed out. If the 
CMS server is connected to the ACD via a TCP/IP 
connection and the connection is in a transient state, the 
icon changes to a straight line. 
						

							  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Basic Navigator Window Features2-12
List  Changes the information displayed in the right pane for objects 
selected in the left pane. List view shows one named icon for each object 
contained in the object that is selected in the left pane.
Refresh  Refreshes and redraws the highlighted pane in the current 
window.
Help MenuPress the F1 key or select the Help button to display help on a window or 
tool. Select Help from the menu bar to choose from the following items.
Help Contents  Opens the Help window, and displays the Visual Vectors 
table of contents. 
About…  Displays the About 
CentreVu Visual Vectors… window, which 
shows the software build number.  
						

							  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Using Visual Vectors Windows2-13
............................................................................................................................................................................................................................................................Using Visual Vectors Windows
OverviewThis section describes how to use features that are common to all Visual 
Vectors windows: the menus, toolbars, and Help system.
Visual Vectors menusTo select a menu item, choose any of the following methods:
• Click on the item.
• Use the arrow keys to highlight the item and then press the 
Enter key.
• Hold down the 
Alt key and press the underlined letter in the menu 
item you want to select
• Press the key or combination of keys (usually the 
Alt key or the Ctrl 
key and a letter key) assigned to the operation. For example, use 
Ctrl+C to copy. 
Visual Vectors toolbarsAll items available on Visual Vectors toolbars are also available within the 
menus. To select a toolbar item, click on the icon.
Help systemPress the 
F1 key or select the Help button to display help for a window. 
Select Help from the menu bar to choose from the help options described 
in Basic Framework Window Features (2-6). 
						

							  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Adding New CentreVu CMS Servers2-14
............................................................................................................................................................................................................................................................Adding New CentreVu CMS Servers
ProcedureTo establish a connection with a new CentreVu CMS server (one that is 
not already in your Call Center World), complete the following steps:
...........................................................................................................................................................................
1In the CentreVu Framework window, select Connect from the File menu 
or the toolbar, and then select New CMS  in the Connect to server 
window.
OR
In the Navigator window, highlight Call Center World in the left-hand pane, 
and then select New CMS from the File or context menu.
Result:  The New CMS window opens.
...........................................................................................................................................................................
2Type the hostname or IP address of a CentreVu CMS/Visual Vectors 
server in the Server Network Address box. 
...........................................................................................................................................................................
3Enter your CentreVu CMS login ID in the Login ID text box.
...........................................................................................................................................................................
4Type your CMS password in the Password text box. 
						

							  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Adding New CentreVu CMS Servers2-15
...........................................................................................................................................................................
5Select OK.
Result:  If the CMS server you entered:
• Exists and can be connected to — a new CMS object will be 
added to your Call Center World and you will be connected to this 
new server.
• Doesnt exist or cannot be connected to — an error message will 
be displayed showing the cause of the failure. 
Go to step 2.
END OF STEPS.................................................................................................................................................................................... 
						

							  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Adding objects2-16
............................................................................................................................................................................................................................................................Adding objects
PurposePurposeYou may want to add an object (for example, a new vector for an ACD in 
the Vector Folder) in your Call Center World. First, select a container for 
the object (for example, Vector Folder) in a Navigator window.
Adding an objectDo this procedure to add an object (a new vector or scratchpad) to your 
Call Center World. If you add or save a vector to the Vector Folder on a 
measured ACD it will be added to the CMS database.
...........................................................................................................................................................................
1In the Navigator window, highlight a scratchpad or Vector Folder in the 
left-hand pane, and then select R6 Vector (EAS) , R6 Vector (EAS Non-
Prompting), R6 Vector (Non-EAS,), R6  Vector (Non-EAS Non-
Prompting), R8 Vector (EAS), R8 Vector (EAS Non-Prompting), R8 
Vector (Non-EAS,), or R8  Vector (Non-EAS Non-Prompting)from the 
context menu. If you highlighted a scratchpad, you can also select 
Scratch Pad from the menu.
Result:  A new vector window or a New ScratchPad window opens.
...........................................................................................................................................................................
2Fill in the required information in the input field(s) on the window. For a 
new vector, a Name (and Id, if on an ACD) are required.