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Lucent Technologies CentreVu Visual Vectors Release 8 User Guide
Lucent Technologies CentreVu Visual Vectors Release 8 User Guide
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Using the Vector Editor CentreVu Visual Vectors User Guide Release 8 Using Step Property Windows4-33 ............................................................................................................................................................................................................................................................Using Step Property Windows OverviewOnce you have selected properties from the context menu for an object, an input window displays. The information required in the input window depends on the object. This section describes all possible properties. However, not all features automatically show. Which properties are shown, which menu items are available, and which toolbar buttons function can vary from user to user. The tables in this section state that you can have as many as 999 Skill Ids. This is true for CentreVu CMS R3V8 vectors. However, CentreVu CMS R3V6 vectors can still only have a maximum of 600 vectors. The following are described: •Basic features of fields on property windows (4-34) • Properties of the Announcement (Input/Output) step (4-34) • Properties of the Timed Announcement (Input/Output) step (4-34) • Properties of the Music (Input/Output) step (4-34) • Properties of the Ringback (Input/Output) step (4-35) • Properties of the Silence (Input/Output) step (4-35) • Properties of the Reply (Input/Output) step (4-35) • Properties of the Consider (Input/Output) step (4-35) • Properties of the Collect (Input/Output) step (4-36) • Properties of the Converse (Input/Output) step (4-36) • Properties of the Busy (End) step (4-36) • Properties of the Stop (End) step (4-36) • Properties of the Disconnect (End) step (4-37) • Properties of the Caller Info (Test) step (4-37) • Properties of the Center Info (Test) step (4-37) • Properties of the Queue Activity (Test) step (4-38) • Properties of the Agent Activity (Test) step (4-38) • Properties of the Time Of Day (Test) step (4-39) • Properties of the Queue Activity (Queue) step (4-39) • Properties of the Center Info (Queue) step (4-40) • Properties of the Agent Activity (Queue) step (4-40) • Properties of the Queue Unconditional (Queue) step (4-41) • Properties of the Route To Number (Routing) step (4-41) • Properties of the Route To Digits (Routing) step (4-41) • Properties of the Adjunct Route (Routing) step (4-41) • Properties of the Messaging Skill (Routing) step (4-42) • Properties of the Goto Vector (Routing) step (4-42)
Using the Vector Editor CentreVu Visual Vectors User Guide Release 8 Using Step Property Windows4-34 Basic features of fields on property windowsUse the Property window features to enter or edit existing field values, as follows: Announcement (Input/ Output) stepThe following describes the Announcement (Input/Output) step: Timed Announcement (Input/Output) stepThe following describes the Timed Announcement (Input/Output) step: Music (Input/Output) stepThe following describes the Music (Input/Output) step:Feature Action Text boxes Type in any characters from the keyboard for this field. Drop-down listsView and select from a list of the valid values available for this input field. Numeric fieldsType in numbers (depending on ECS/switch type and software version) as the valid entries for this input field. Check Boxes Select the check box to toggle it on for yes or off for no. Properties Description Announcement Select a valid announcement for the ACD on which the step will be saved, or select Extension. Extension Enter a 1-5 digit extension number. Default is 0. Disabled if Announcement is not Extension. Comment A comment associated with this step. Properties Description Seconds Enter numeric value 0-999 (default=0). Announcement Select a valid announcement for the ACD on which the step will be saved, or select Extension. Extension Enter a 1-5 digit extension number. Default is 0. Disabled if Announcement is not Extension. Treatment Select music, silence, ringback, or continue. Default is continue. Comment A comment associated with this step. Properties Description Seconds Enter numeric value 0-999 (default=0). Comment A comment associated with this step.
Using the Vector Editor CentreVu Visual Vectors User Guide Release 8 Using Step Property Windows4-35 Ringback (Input/Output) stepThe following describes the Ringback (Input/Output) step: Silence (Input/Output) stepThe following describes the Silence (Input/Output) step: Reply (Input/Output) stepThe following describes the Reply (Input/Output) step: Consider (Input/Output) stepThe following describes the Consider (Input/Output) step:Properties Description Seconds Enter numeric value 0-999 (default=0). Comment A comment associated with this step. Properties Description Seconds Enter numeric value 0-999 (default=0). I-Silent Check to enable. Comment A comment associated with this step. Properties Description Comment A comment associated with this step. Properties Description Measure Split/Skill is the default value. Or select location from drop-down list, if applicable. Split/Skill Select a split or skill (or First, Second, Third, or Id) from drop-down list. Disabled if Measure is Location. Skill Id Enter numeric value 1-999 (default=1). Disabled if Measure is Location or if Split/Skill is not Id. Priority High is the default value. Or select low, medium, or top from drop-down list. Disabled if Measure is Location. Location Enter numeric value 1-255 (default=1). Disabled if Measure is Split/Skill. Adjustment Enter numeric value 0-100 (default=0). Comment A comment associated with this step.
Using the Vector Editor CentreVu Visual Vectors User Guide Release 8 Using Step Property Windows4-36 Collect (Input/Output) stepThe following describes the Collect (Input/Output) step: Converse (Input/Output) stepThe following describes the Converse (Input/Output) step: Busy (End) stepThe following describes the Busy (End) step: Stop (End) stepThe following describes the Stop (End) step:Properties Description Source Digits is the default value. Or select CED or CDPD from drop-down list, if applicable. Number of digits Enter numeric value 1-16 (default=1). Disabled if Source is not digits. Comment A comment associated with this step. Properties Description Split/Skill Select a split or skill (or First, Second, Third, or Id) from drop-down list. Disabled if Measure is Location. Skill Id Enter numeric value 1-999 (default=1). Disabled if Split/ Skill is not Id. Priority High is the default value. Or select low, medium, or top from drop-down list. Disabled if Measure is Location. Passing None is the default value. Or select vdn, ani, digits, qpos, wait, or data from drop-down list. Data Enter up to a 6-digit number, if applicable (default is blank). Enabled if first Passing is Data. Passing None is the default value. Or select vdn, ani, digits, qpos, wait, or data from drop-down list. If the first Passing property value is none, then the only valid value for this second Passing property is none. Data Enter up to a 6-digit number, if applicable (default is blank). Enabled if second Passing is Data. Comment A comment associated with this step. Properties Description Comment A comment associated with this step. Properties Description Comment A comment associated with this step.
Using the Vector Editor CentreVu Visual Vectors User Guide Release 8 Using Step Property Windows4-37 Disconnect (End) stepThe following describes the Disconnect (End) step: Caller Info (Test) stepThe following describes the Caller Info (Test) step: Center Info (Test) stepThe following describes the Center Info (Test) step:Properties Description Comment A comment associated with this step. Properties Description Measure ANI is the default value. Or select digits or ii-digits from drop-down list, if applicable. Comparator Equals (=) is the default value. Or select =, in , or not in, from drop-down list. Threshold Zero (0) is the default value. Or enter a numeric value (1- 16 characters if ani or digits, 00-99 if ii-digits). Disabled if Comparator is in or not in. Table One (1) is the default value. Or enter a numeric value (1- 100). Disabled if Comparator is not in or not in. Comment A comment associated with this step. Properties Description Measure Counted-calls to VDN is the default value. Or select rolling-asa, expected-wait from drop-down list. Split/Skill Select a split or skill (or First, Second, Third, Best, Call, or Id) from drop-down list. Disabled if Measure is not expected wait. Skill Id Enter numeric value 1-999 (default=1). Disabled if Split/ Skill is not Id. Priority High is the default value. Or select low, medium, or top from drop-down list. Disabled if Measure is not expected wait, or if Split/Skill is Best or Call. VDN Select a VDN (or extension, active, or latest) from drop- down list. Disabled if Measure is expected wait. Extension Enter a 1-5 digit extension number. Disabled if VDN is not an extension. Comparator Equals (=) is the default value. Or select =, from drop-down list.
Using the Vector Editor CentreVu Visual Vectors User Guide Release 8 Using Step Property Windows4-38 Queue Activity (Test) stepThe following describes the Queue Activity (Test) step: Agent Activity (Test) stepThe following describes the Agent Activity (Test) step:Threshold One (1) is the default value. Or enter a numeric value that depends on Measure and your ECS/switch software version. Comment A comment associated with this step. Properties Description Properties Description Measure Rolling-asa is the default value. Or select calls-queued, interflow-qpos, oldest-call-wait, or wait-improved from drop-down list. Split/Skill Select a split or skill (or First, Second, Third, Id, or Best) from drop-down list. Disabled if Measure is interflow- qpos. Skill Id Enter numeric value 1-999 (default=1). Disabled if Split/ Skill is not Id. Priority High is the default value. Or select low, medium, or top from drop-down list. Disabled if Measure is interflow- qpos or Split/Skill is Best. Comparator Equals (=) is the default value. Or select =, from drop-down list. Threshold One (1) is the default value. Or enter a numeric value that depends on Measure and your ECS/switch software version. Comment A comment associated with this step. Properties Description Measure Available-agent is the default value. Or select staffed- agents from drop-down list. Split/Skill Select a split or skill (or First, Second, Third, or Id) from drop-down list. Skill Id Enter numeric value 1-999 (default=1). Disabled if Split/ Skill is not Id. Comparator Equals (=) is the default value. Or select =, from drop-down list.
Using the Vector Editor CentreVu Visual Vectors User Guide Release 8 Using Step Property Windows4-39 Time Of Day (Test) stepThe following describes the Time Of Day (Test) step: Queue Activity (Queue) stepThe following describes the Queue Activity (Queue) step:Threshold Zero (0) is the default value. Or enter a numeric value that depends on Comparator and your ECS/switch software version. Comment A comment associated with this step. Properties Description Properties Description Start Day All is the default. Or select beginning day from the drop- down list. All if Finish Day is All. Start Time Current time is default. Or enter beginning time of day in 24-hour format. Finish Day All is the default. Or select ending day from the drop- down list. All if Start Day is All. Finish Time Current time is default. Or enter ending time of day in 24- hour format. Comment A comment associated with this step. Properties Description Measure Rolling-asa is the default value. Or select calls-queued, oldest-call-wait, or wait-improved from drop-down list. Split/Skill Select a split or skill (or First, Second, Third, Id, or Best) from drop-down list. Disabled if Measure is interflow- qpos. Skill Id Enter numeric value 1-999 (default=1). Disabled if Split/ Skill is not Id. Priority High is the default value. Or select low, medium, or top from drop-down list. Disabled if Split/Skill is Best. Comparator Auto-selected default value. Read-only field. Threshold One (1) is the default value. Or enter a numeric value that depends on Measure and your ECS/switch software version. Comment A comment associated with this step.
Using the Vector Editor CentreVu Visual Vectors User Guide Release 8 Using Step Property Windows4-40 Center Info (Queue) stepThe following describes the Center Info (Queue) step: Agent Activity (Queue) stepThe following describes the Agent Activity (Queue) step:Properties Description Measure Expected-wait is the available value. Split/Skill Select a split or skill (or First, Second, Third, Best, or Id) from drop-down list. Skill Id Enter numeric value 1-999 (default=1). Disabled if Split/ Skill is not Id. Priority High is the default value. Or select low, medium, or top from drop-down list. Disabled if Split/Skill is Best. Comparator Auto-selected default value. Read-only field. Threshold One (1) is the default value. Or enter a numeric value that depends on Measure and your ECS/switch software version. Comment A comment associated with this step. Properties Description Measure Available-agents is the default value. Or select staffed- agents from drop-down list. Split/Skill Select a split or skill (or First, Second, Third, or Id) from drop-down list. Skill Id Enter numeric value 1-999 (default=1). Disabled if Split/ Skill is not Id. Priority Low is the default value. Or select medium, high, or top from drop-down list. Comparator Auto-selected default value. Read-only field. Threshold Zero (0) is the default value. Or enter a numeric value that depends on Comparator and your ECS/switch software version. Comment A comment associated with this step.
Using the Vector Editor CentreVu Visual Vectors User Guide Release 8 Using Step Property Windows4-41 Queue Unconditional (Queue) stepThe following describes the Queue Unconditional (Queue) step: Route To Number (Routing) stepThe following describes the Route To Number (Routing) step: Route To Digits (Routing) stepThe following describes the Route To Digits (Routing) step: Adjunct Route (Routing) stepThe following describes the Adjunct Route (Routing) step:Properties Description Split/Skill Select a split or skill (or First, Second, Third, Id, or Best) from drop-down list. Skill Id Enter numeric value 1-999 (default=1). Disabled if Split/ Skill is not Id. Priority High is the default value. Or select low, medium, or top from drop-down list. Disabled if Split/Skill is Best. Comment A comment associated with this step. Properties Description Number Zero (0) is the default. Or enter a 1-16 digit number. Coverage No is the default value. Or select yes from the drop-down list. Comment A comment associated with this step. Properties Description Coverage No is the default value. Or select yes from the drop-down list. Comment A comment associated with this step. Properties Description Extension Enter a 1-5 digit extension number. Default is 0. Comment A comment associated with this step.
Using the Vector Editor CentreVu Visual Vectors User Guide Release 8 Using Step Property Windows4-42 Messaging Skill (Routing) stepThe following describes the Messaging Skill (Routing) step: Goto Vector (Routing) stepThe following describes the Goto Vector (Routing) step: Properties Description Split/Skill Select a split or skill (or First, Second, Third, or Id) from drop-down list. Skill Id Enter numeric value 1-999. Disabled if Split/Skill is not Id. Extension Extension is the default. Or select active or latest. Number Zero (0) is the default. Or enter a 1-5 digit extension number. Disabled if Extension is active or latest. Comment A comment associated with this step. Properties Description Vector Select a valid vector for the ACD on which the step will be saved, or select Id. Vector Id Enter the numeric Id of a valid vector. Disabled if Vector is not Id. Comment A comment associated with this step.