Lucent Technologies CentreVu Visual Vectors Release 8 User Guide

							  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Adding objects2-17
...........................................................................................................................................................................
3Select OK.
Result:  If the addition
• was successful, the new object will appear in the Navigator.
• failed, an error message will be displayed showing the cause of the 
failure. 
END OF STEPS.................................................................................................................................................................................... 
						

							  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Selecting objects and performing actions2-18
............................................................................................................................................................................................................................................................Selecting objects and performing actions
OverviewTo perform any action on an object in your Call Center World, you must 
first select the object. To select an object, choose any of the following 
methods: 
• Click on the object
• Use the arrow keys to highlight the item and then press 
Enter
• To select the object that contains the currently selected object, select 
Up One Level  from the View menu or Navigator toolbar. 
Input window actionsUse these input window features to do the following:
Feature Action
Menu bar Pull down a list of actions, edit options, and on-line help.
Toolbar action 
buttonsClick a button to perform an action.
Input fields Type in the information needed to complete an action.
Selection list View a list of the content you may enter in the input field. 
						

							  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Deleting objects2-19
............................................................................................................................................................................................................................................................Deleting objects
PurposePurposeYou may want to delete a CMS from your Call Center World or a vector 
from the 
CentreVu CMS database. To delete an object, first select it in a 
Navigator window.
Getting informationDo this procedure if you need information from the CMS database before 
you delete the item.
...........................................................................................................................................................................
1Select Properties from the File or context menu, select the Properties  
button on the toolbar, or press 
Alt+Enter.
...........................................................................................................................................................................
2Locate the information for the item you want to delete and note the 
relevant information. 
...........................................................................................................................................................................
3Close the Properties window. 
Result:  The Navigator window displays.
END OF STEPS....................................................................................................................................................................................
Deleting an objectDo this procedure to delete an object (a CMS or vector) from your Call 
Center World. 
...........................................................................................................................................................................
1Select the object.
...........................................................................................................................................................................
2Select Delete from the File or context menu, select the Delete button on 
the toolbar, or press 
Delete.
Result:  If the deletion
• was successful, the contents of the object will be deleted and 
replaced with an empty vector in the Dictionary.
• failed, an error message will be displayed showing the cause of the 
failure. 
END OF STEPS.................................................................................................................................................................................... 
						

							  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Renaming objects2-20
............................................................................................................................................................................................................................................................Renaming objects
PurposePurposeYou may want to rename an object that already exists in your Call Center 
World. First, select the object to be renamed.
Getting informationDo this procedure if you need information from the CMS database before 
you rename the item.
...........................................................................................................................................................................
1Select Properties from the File or context menu, select the Properties  
button on the toolbar, or press 
Alt+Enter.
Result:  The Properties of an object window appears.
...........................................................................................................................................................................
2Locate and note the relevant information. For example, verify the Type 
of the Vector you want to rename.
...........................................................................................................................................................................
3Close the Properties window. 
Result:  The Navigator window displays.
END OF STEPS.................................................................................................................................................................................... 
						

							  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Renaming objects2-21
Renaming an objectDo this procedure to rename an ACD object in the CMS database.
...........................................................................................................................................................................
1Select the object.
...........................................................................................................................................................................
2Select Rename from the File or context menu, or select the Rename 
button on the toolbar.
Result:  The Renaming object window displays with the Name property 
field highlighted.
...........................................................................................................................................................................
3Type in the new name or edit the existing name and then select OK.
Result:  If the object was
• renamed, the new name appears in the Navigator.
• not renamed, an error message will be displayed showing the 
cause of the failure. 
END OF STEPS.................................................................................................................................................................................... 
						

							  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Changing other object properties2-22
............................................................................................................................................................................................................................................................Changing other object properties 
PurposePurposeIf you want to view or change the properties of one or more object(s), click 
on the Properties toolbar button or select the menu item in the Navigator. A 
Properties window will open, from which you can make your selection(s).
Single objectIf the property window is for a single object or entity (one split/skill, vector, 
VDN, or trunk group), a property window appears.
For split/skill, VDN, vector, trunk group and ACD, the window contains 
properties for an object for which you have permissions in the CMS 
Dictionary. 
						

							  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Changing other object properties2-23
Multiple objectsIf the property window is for multiple entities such as split/skills, vectors, 
VDNs, or trunk groups, a multiple-object property window appears.
For split/skill, VDN, vector, trunk group and ACD, the window contains 
properties for the objects for which you have permissions in the CMS 
Dictionary.
Changing properties
...............................................................................................................................................................................
1Click on the Properties toolbar button or select the menu item in the 
Navigator.
Result:  A Properties window will open, in which you can edit certain 
item(s).
...........................................................................................................................................................................
2Click in (or Tab  to) the property fields you want to change and edit the 
value in the field(s).
Result:  A red box will be drawn around property fields with invalid 
values.
...........................................................................................................................................................................
3When you have made all your changes and no red boxes appear, select 
OK.
END OF STEPS.................................................................................................................................................................................... 
						

							  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Rules for Field Entry2-24
............................................................................................................................................................................................................................................................Rules for Field Entry 
PurposeWhen you change certain properties using Visual Vectors software, the 
CentreVu CMS server database  is updated. CMS has three classes of 
input field: name (synonym), description, and number. This section 
describes the rules that apply to each class.
NameA name (synonym) property field:
• Must begin with an alphabetic character. Characters are case 
sensitive.
• Can be 1 to 20 characters. Letters, numbers, underscores ( _), 
blanks, commas ( ,), periods ( .), and plus signs ( +) are valid. 
DescriptionA description property field can be 1 to 50 characters. All keyboard 
characters are allowed except backslash ( \), grave accent ( `), tilde ( ~ ), 
double quotes ( ), pipe symbol ( |), asterisk ( *), and question mark ( ?).
Number
A numeric entry can be a single value valid for the numeric property field. 
						

							  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Call Center World Objects2-25
Call Center World Objects
............................................................................................................................................................................................................................................................Overview
PurposeObjects include items on which you can perform actions in your Call 
Center World. The objects may be vectors, for example, or trunk groups or 
ACDs.
No matter which tool you use to select an object, the way in which you 
perform an action is the same. 
In this sectionTopics include:
• Objects in your Call Center World. 
						

							  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Objects in Your Call Center World2-26
............................................................................................................................................................................................................................................................Objects in Your Call Center World
OverviewThe following describes all objects possible in your Call Center World.
•Call Center World object (2-26)
•ScratchPad object (2-27)
•CMS object (2-27)
•ACD object (2-28)
•Announcement Folder object (2-28)
•Announcement object (2-28)
•Split/Skill Folder object (2-28)
•Split/Skill object (2-28)
•Trunk Group Folder object (2-29)
•Trunk Group object (2-29)
•Vector Folder object (2-29)
•Vector object (2-30)
•VDN Folder object (2-30)
•VDN object (2-30)
Call Center World objectThe following describes the Call Center World object:
Actions Description
Explore Expands the Call Center World to show one or more CMS 
Servers for which you have read or read/write permission.
Disconnect All Displays the Disconnect window with all connected CMS 
servers highlighted.
Navigator Launches Navigator window with the Call Center World 
as place to start browsing.
New CMS Accesses the New CMS window to add a new server to 
your world.
Properties Displays properties of the Call Center World.