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Lucent Technologies CentreVu Visual Vectors Release 8 User Guide
Lucent Technologies CentreVu Visual Vectors Release 8 User Guide
Here you can view all the pages of manual Lucent Technologies CentreVu Visual Vectors Release 8 User Guide. The Lucent Technologies manuals for Communications System are available online for free. You can easily download all the documents as PDF.
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CentreVu® Visual Vectors User Guide Release 8 585-210-932 Comcode 108502220 Issue 1 December 1999
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Copyright Ó 1999, Lucent Technologies All Rights Reserved Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Your Responsibility for Your System’s Security Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other than your company’s employees, agents, subcontractors, or persons working on your company’s...
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Ordering Information Call: Lucent Technologies Publications Center Voice: 1-800-457-1235 International Voice: 317-322-6416 Fax: 1-800-457-1764 International Fax: 317-322-6699 Write: Lucent Technologies BCS Publications Center 2855 N. Franklin Road Indianapolis, IN 46219 Order: Document No. 585-210-932 Comcode 108502220 Issue 1, December 1999 You can be placed on a Standing Order list for this and other documents you may need. Standing Order will enable you to automatically receive updated versions of...
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Table of Contents CentreVu® Visual Vectors User Guide Release 8 CentreVu Visual Vectors User Guide Release 8 v About this information product . . . . . . . . . . . . . . . . . . . . ix Reason for reissue . . . . . . . . . . . . . . . . . . . . . . . . ix Safety labels . . . . . . . . . . . . . . . . . . . . . . . . . . ix How to use this information...
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CentreVu Visual Vectors User Guide Release 8 vi Configuring Visual Vectors Server . . . . . . . . . . . . 1-17 CentreVu Visual Vectors Training . . . . . . . . . . . . . 1-20 2 Setting Up Your Call Center World . . . . . . . . . . . . . . . . . . . 2-1 Overview . . . . . . . . . . . . . . . . . . . . . 2-1 Call Center World...
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CentreVu Visual Vectors User Guide Release 8 vii How to Access Framework . . . . . . . . . . . . . . . . . . . . 3-6 Overview . . . . . . . . . . . . . . . . . . . . . 3-6 Starting CentreVu Framework . . . . . . . . . . . . . . 3-7 Accessing objects in your Call Center World . . . . . . . . . 3-8 Connecting to a CentreVu CMS...
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CentreVu Visual Vectors User Guide Release 8 viii Vector Scenarios . . . . . . . . . . . . . . . . . . 4-44 Printing Vectors . . . . . . . . . . . . . . . . . . . . . . . . . 4-54 Overview . . . . . . . . . . . . . . . . . . . . . 4-54 Printing a Vector . . . . . . . . . . . . . . . ....
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About this information product CentreVu Visual Vectors User Guide Release 8 ix About this information product PurposeThe CentreVu Visual Vectors User Guide 585-210-932 is written primarily for the CentreVu Call Management System (CMS) administrator who has access to all areas on one or more CentreVu CMS server(s), and secondarily for auxiliary administrators and split/skill supervisors who have limited access (for example, to Vectors and Vector Directory Numbers). This book specifically addresses...
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About this information product CentreVu Visual Vectors User Guide Release 8 x Caution CAUTION Indicates that failure to take or avoid a specified action could result in loss of data. Warning WARNING Indicates that failure to take or avoid a specified action could result in physical harm to the operator or the equipment. How to use this information productThe following table describes the contents of each chapter and appendix in this document. No. Title Contents 1 Introduction Generally describes...