Lucent Technologies CentreVu Visual Vectors Release 8 User Guide

  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Basic Framework Window Features2-7
Status barThe status bar is located at the bottom of the 
CentreVu Framework and 
Vector Editor windows. Framework displays a brief description of what 
actions are occurring; Vector Editor displays the number of steps in the 
current vector. 
Menu barA common convention. The menu bar lists the available drop-down 
menus. This section identifies the menus that are available before you log...

  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Basic Framework Window Features2-8
The following figure shows the Disconnect window that displays from the 
file menu:
File Menu itemsFrom this menu, you can initiate or discontinue a connection to a CMS 
server. The menu has the following items.
Connect  Displays the Connect to server window.
You can select from the drop-down list of servers to which youve 
previously connected, or select the New CMS button to identify a...

  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Basic Framework Window Features2-9
VDN Assignment Wizard  Opens the first of a series of dialogue boxes 
for the VDN Assignment Wizard. This tool consists of dialogue boxes that 
lead you through a series of steps. It enables you to assign VDNs to 
vectors and VDN skill preferences. You can also view which VDNs are 
assigned to which vectors and, if necessary, change those assignments.
CentreVu Supervisor (if installed...

  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Basic Navigator Window Features2-10
............................................................................................................................................................................................................................................................Basic Navigator Window Features
OverviewWhether you are logged into a CMS server and your CentreVu CMS/
Visual Vectors user permissions...

  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Basic Navigator Window Features2-11
Status indicatorsThese indicators in the Navigator tell you about the state of a CMS server 
and its measured ACDs.
Menu barThis section identifies the four menus that are available after you log into a 
CMS server: File, Edit, View, and Help.
File MenuThe File menu has the following items.
New  Creates a new object in your Call Center World.
Delete  Removes an object from your Call Center...

  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Basic Navigator Window Features2-12
List  Changes the information displayed in the right pane for objects 
selected in the left pane. List view shows one named icon for each object 
contained in the object that is selected in the left pane.
Refresh  Refreshes and redraws the highlighted pane in the current 
window.
Help MenuPress the F1 key or select the Help button to display help on a window or 
tool. Select Help from the...

  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Using Visual Vectors Windows2-13
............................................................................................................................................................................................................................................................Using Visual Vectors Windows
OverviewThis section describes how to use features that are common to all Visual 
Vectors windows: the menus,...

  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Adding New CentreVu CMS Servers2-14
............................................................................................................................................................................................................................................................Adding New CentreVu CMS Servers
ProcedureTo establish a connection with a new CentreVu CMS server (one that is 
not already in your Call...

  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Adding New CentreVu CMS Servers2-15
...........................................................................................................................................................................
5Select OK.
Result:  If the CMS server you entered:
• Exists and can be connected to — a new CMS object will be 
added to your Call Center World and you will be connected to this 
new server.
• Doesnt exist or cannot be...

  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Adding objects2-16
............................................................................................................................................................................................................................................................Adding objects
PurposePurposeYou may want to add an object (for example, a new vector for an ACD in 
the Vector Folder) in your Call Center World. First,...