Lucent Technologies CentreVu Visual Vectors Release 8 User Guide

  Introduction CentreVu Visual Vectors User Guide Release 8
Interactions With CentreVu CMS1-9
............................................................................................................................................................................................................................................................Interactions With CentreVu CMS
OverviewCentreVu Visual Vectors software is designed to work with CentreVu CMS 
R3V6 or later.
Interactions with
CentreVu CMS R3V8If...

  Introduction CentreVu Visual Vectors User Guide Release 8
Terminology1-10
Terminology
............................................................................................................................................................................................................................................................Overview
PurposeThis section describes the terms you need to know before you begin using 
Visual Vectors software. These terms, as well as others, are also defined 
in...

  Introduction CentreVu Visual Vectors User Guide Release 8
Terms You Need to Know1-11
............................................................................................................................................................................................................................................................Terms You Need to Know
Te r m sYou need to know the following terms to understand how to use the 
software. 
Access Permissions  Permissions assigned to a user so that...

  Introduction CentreVu Visual Vectors User Guide Release 8
Terms You Need to Know1-12
Expert Agent Selection (EAS)  Expert Agent Selection (EAS) is an 
optional switch feature that builds on the power of the Call Vectoring and 
ACD features of the switch to match the skills required to handle a 
particular call to an agent who has at least one of the skills that a caller 
requires. The ACD queuing and the Queue and Check   vector 
commands are used to route a call to an agent with the appropriate skill...

  Introduction CentreVu Visual Vectors User Guide Release 8
Terms You Need to Know1-13
Vector Step Condition  A condition accompanying a vector command 
that defines the circumstances in which the command will be applied to a 
call. These conditions are found on a steps Properties window in Visual 
Vectors client software. 
Visual Vectors Client   Client software which provides a rich, graphical 
user interface for creating or modifying configured elements of ACDs 
connected to a CMS. This software can...

  Introduction CentreVu Visual Vectors User Guide Release 8
Things to Know About Call Center Data1-14
Things to Know About Call Center 
Data
............................................................................................................................................................................................................................................................Overview
PurposeThis section describes the CentreVu CMS processes for storing and 
tracking switch (ACD) data for...

  Introduction CentreVu Visual Vectors User Guide Release 8
How CentreVu CMS Stores and Tracks ACD Data1-15
............................................................................................................................................................................................................................................................How CentreVu CMS Stores and Tracks ACD Data
Real-time and historical
databasesCentreVu CMS stores the ACD data received from the switch in the real-...

  Introduction CentreVu Visual Vectors User Guide Release 8
Prerequisite System Administration1-16
Prerequisite System Administration
............................................................................................................................................................................................................................................................Overview
Purpose This section describes system administration required before you can run 
CentreVu Visual Vectors...

  Introduction CentreVu Visual Vectors User Guide Release 8
Configuring Visual Vectors Server1-17
............................................................................................................................................................................................................................................................Configuring Visual Vectors Server
OverviewTypically, an administrator will have installed and configured the CentreVu 
Visual Vectors Server. However, if you...

  Introduction CentreVu Visual Vectors User Guide Release 8
Configuring Visual Vectors Server1-18
How to initially set up
your server software
...............................................................................................................................................................................
1At the system prompt, enter the following command: setupaas...