Lucent Technologies CentreVu Visual Vectors Release 8 User Guide

  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Objects in Your Call Center World2-27
ScratchPad objectThe following describes the ScratchPad object:
CMS objectThe following describes the CMS object:Actions Description
Explore Expands the ScratchPad.
Navigator Launches Navigator window with the ScratchPad as place 
to start browsing.
New ScratchPad Creates a new ScratchPad.
New EAS Vector 
(R6 or R8)Creates a new EAS Vector.
New Non-EAS 
Vector (R6 or R8)Creates a new...

  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Objects in Your Call Center World2-28
ACD objectThe following describes the ACD object:
Announcement Folder
objectThe following describes the Announcement Folder object:
Announcement objectThe following describes the Announcement object:
Split/Skill Folder objectThe following describes the Split/Skill Folder object:
Split/Skill objectThe following describes the Split/Skill object:Actions Descriptions
Explore Expands the ACD...

  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Objects in Your Call Center World2-29
Trunk Group Folder
objectThe following describes the Trunk Group Folder object:
Trunk Group objectThe following describes the Trunk Group object:
Vector Folder objectThe following describes the Vector Folder object:Rename Places user in edit mode for the Split/Skill name field in 
the Renaming split/skill window.
Properties Displays properties of the Split/Skill. Actions Descriptions...

  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Objects in Your Call Center World2-30
Vector objectThe following describes the Vector object:
VDN Folder objectThe following describes the VDN Folder object:
VDN objectThe following describes the VDN object:
Actions Descriptions
Edit Accesses the Vector Editor tool to edit the vector.
View as ASCII Displays the vector in a window as plain text (read-only).
Navigator Launches Navigator window with the vector as place to...

  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Call Center World Object Properties2-31
Call Center World Object 
Properties
............................................................................................................................................................................................................................................................Overview
PurposeUse object properties to change certain allowable parameters of:
• Any entities of...

  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Properties of Objects2-32
............................................................................................................................................................................................................................................................Properties of Objects
OverviewThe following describes the properties of all objects in your Call Center 
World. 
•Call Center World object (2-32)...

  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Properties of Objects2-33
CMS objectThe following describes properties of the CMS object:
ACD objectThe following describes properties of the ACD object:Properties Description
Name Name of the CentreVu CMS server. You cannot edit this 
name.
Type Type of CMS.
Permission Displays permissions (R for read, blank for none) you 
have for the CentreVu CMS server.
VersionCentreVu CMS server software release and version 
numbers,...

  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Properties of Objects2-34
Announcement Folder
objectThe following describes properties of the Announcement Folder object:
Announcement objectThe following describes properties of the Announcement object:
Split/Skill Folder objectThe following describes properties of the Split/Skill Folder object:Properties Description
Name  Name of the folder containing announcements for this 
ACD.
Type Type of object.
Permission Displays...

  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Properties of Objects2-35
Split/Skill objectThe following describes properties of the Split/Skill object:
Trunk Group Folder
objectThe following describes properties of the Trunk Group Folder object:
Trunk Group objectThe following describes properties of the Trunk Group object:Properties Description
Name Name of the split/skill in the CentreVu CMS Dictionary.
Type Type of object.
Permission Displays permissions (read,...

  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Properties of Objects2-36
Vector Folder objectThe following describes properties of the Vector Folder object:
Vector objectThe following describes properties of the Vector object:
VDN Folder objectThe following describes properties of the VDN Folder object:Properties Description
Name Name of the folder containing measured vectors for this 
ACD.
Type Type of object.
Permission Displays vector permissions (read, write, or...