Lucent Technologies CentreVu Visual Vectors Release 8 User Guide

  Using the Vector Editor CentreVu Visual Vectors User Guide Release 8
Terms You Need to Know4-3
............................................................................................................................................................................................................................................................Terms You Need to Know
Te r m sBefore you begin using the software, you should know the meaning of 
several terms. These terms, as well as others, are also...

  Using the Vector Editor CentreVu Visual Vectors User Guide Release 8
Terms You Need to Know4-4
CentreVu CMS also reports VDN data by VDN skill preference, so that 
customers can assess the call center performance relative to calls 
requiring particular skills. CMS reports how many calls were handled, how 
long these calls waited for service, and the average talk time for calls 
queued to a particular skill preference in a particular VDN.
Folder   An object in the Navigator tool that contains entities...

  Using the Vector Editor CentreVu Visual Vectors User Guide Release 8
Terms You Need to Know4-5
Title bar   A title bar is across the top of most windows. The title bar shows 
the name of that particular window (for example, Navigator). Titles of open 
tool windows will be listed on the Window menu of 
CentreVu Framework.
Toolbar   A toolbar is under the menu bar of most windows. Toolbar icons 
represent actions you can perform.
To o l s  m e n u    A drop-down menu on the 
CentreVu Framework menu bar...

  Using the Vector Editor CentreVu Visual Vectors User Guide Release 8
Terms You Need to Know4-6
Vector Directory Number (VDN)  An extension number that enables calls 
to connect to a vector for processing. A VDN is not assigned an equipment 
location. It is assigned to a vector. A VDN can connect calls to a vector 
when the calls arrive over an assigned automatic-in trunk group or when 
calls arrive over a dial-repeating (DID) trunk group and the final digits 
match the VDN. The VDN by itself may be...

  Using the Vector Editor CentreVu Visual Vectors User Guide Release 8
Visual Vectors Features4-7
............................................................................................................................................................................................................................................................Visual Vectors Features
Software functionsVisual Vectors Vector Editor has two main functions:
• To allow visual creation and editing of vectors by an easy,...

  Using the Vector Editor CentreVu Visual Vectors User Guide Release 8
Starting the Vector Editor4-8
............................................................................................................................................................................................................................................................Starting the Vector Editor
How to start the Vector
EditorUse the steps below to start Vector Editor for Microsoft Corp. Windows 95/
9
8 or Microsoft Corp....

  Using the Vector Editor CentreVu Visual Vectors User Guide Release 8
Accessing Vectors in your Call Center World4-9
............................................................................................................................................................................................................................................................Accessing Vectors in your Call Center World 
How to access vectorsTo access vectors in your Call Center World, complete the following...

  Using the Vector Editor CentreVu Visual Vectors User Guide Release 8
Accessing Vectors in your Call Center World4-10
...........................................................................................................................................................................
2Select an object that can contain a vector, such as the scratchpad or an 
ACDs Vector Folder in the Navigator window.
Result:  The objects contained in the folder appear in the right-hand 
pane of the Navigator window. 

  Using the Vector Editor CentreVu Visual Vectors User Guide Release 8
Accessing Vectors in your Call Center World4-11
...........................................................................................................................................................................
3From the File menu in Navigator, or on the Navigator toolbar, select new 
if you are working with on-line vectors or R6 Vector (EAS), R6 Vector 
(EAS Non-Prompting), R6 Vector (Non-EAS,), R6  Vector (Non-EAS...

  Using the Vector Editor CentreVu Visual Vectors User Guide Release 8
Closing windows4-12
............................................................................................................................................................................................................................................................Closing windows
How to close windowsTo close an open tool such as the Vector Editor window, select Close from 
the File menu, or press 
Alt+ F4. If you have unsaved...