Lucent Technologies CentreVu Visual Vectors Release 8 User Guide

  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Adding objects2-17
...........................................................................................................................................................................
3Select OK.
Result:  If the addition
• was successful, the new object will appear in the Navigator.
• failed, an error message will be displayed showing the cause of the 
failure. 
END OF...

  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Selecting objects and performing actions2-18
............................................................................................................................................................................................................................................................Selecting objects and performing actions
OverviewTo perform any action on an object in your Call Center World, you must 
first...

  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Deleting objects2-19
............................................................................................................................................................................................................................................................Deleting objects
PurposePurposeYou may want to delete a CMS from your Call Center World or a vector 
from the 
CentreVu CMS database. To delete an object,...

  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Renaming objects2-20
............................................................................................................................................................................................................................................................Renaming objects
PurposePurposeYou may want to rename an object that already exists in your Call Center 
World. First, select the object to be renamed....

  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Renaming objects2-21
Renaming an objectDo this procedure to rename an ACD object in the CMS database.
...........................................................................................................................................................................
1Select the object....

  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Changing other object properties2-22
............................................................................................................................................................................................................................................................Changing other object properties 
PurposePurposeIf you want to view or change the properties of one or more object(s), click 
on the...

  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Changing other object properties2-23
Multiple objectsIf the property window is for multiple entities such as split/skills, vectors, 
VDNs, or trunk groups, a multiple-object property window appears.
For split/skill, VDN, vector, trunk group and ACD, the window contains 
properties for the objects for which you have permissions in the CMS 
Dictionary.
Changing properties...

  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Rules for Field Entry2-24
............................................................................................................................................................................................................................................................Rules for Field Entry 
PurposeWhen you change certain properties using Visual Vectors software, the 
CentreVu CMS server database  is updated. CMS has...

  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Call Center World Objects2-25
Call Center World Objects
............................................................................................................................................................................................................................................................Overview
PurposeObjects include items on which you can perform actions in your Call 
Center World. The objects may be...

  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Objects in Your Call Center World2-26
............................................................................................................................................................................................................................................................Objects in Your Call Center World
OverviewThe following describes all objects possible in your Call Center World.
•Call Center World...