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Lucent Technologies CentreVu Visual Vectors Release 8 User Guide
Lucent Technologies CentreVu Visual Vectors Release 8 User Guide
Here you can view all the pages of manual Lucent Technologies CentreVu Visual Vectors Release 8 User Guide. The Lucent Technologies manuals for Communications System are available online for free. You can easily download all the documents as PDF.
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Introduction CentreVu Visual Vectors User Guide Release 8 Configuring Visual Vectors Server1-19 Delay estimatesThe following table estimates the delay (in seconds) to navigate VDNs for some CMS hardware platforms running CentreVu Visual Vectors Server software: UE300 (2CPUs)800 320 320 160,000 5200 E3500 (2CPUs)1200 480 480 240,000 7800 E3500 (4CPUs)2400 960 960 480,000 15,600 Simul- taneous realtime reportsHistorical , forecasti ng, ICH, and agent trace reports per hourODBC reports per...
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Introduction CentreVu Visual Vectors User Guide Release 8 CentreVu Visual Vectors Training1-20 ............................................................................................................................................................................................................................................................CentreVu Visual Vectors Training Training included with softwareIf you are a U.S. customer, your Lucent Technologies Project Manager should call 1-800-255-8988...
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Introduction CentreVu Visual Vectors User Guide Release 8 CentreVu Visual Vectors Training1-21 BTC154H 1462- 030 CentreVu Supervisor Administration A 4.5 day class that provides training on the tasks required to administer CentreVu CMS using CentreVu Supervisor, interpret reports of ACD activity in the CentreVu Supervisor Interface and use the vectoring and forecasting features in the CMS interface. BTC447M 1472- 006 CentreVu Supervisor V6 Administration (with and without EAS)This...
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Introduction CentreVu Visual Vectors User Guide Release 8 CentreVu Visual Vectors Training1-22 Course notes Price Elements Codes (PECs) should be used only to enroll additional persons (those who are not the two persons to receive training at no additional charge). The last lesson (the last half-day) in the Administration courses covers the Forecast feature. Also, the student can view the CentreVu Visual Vectors User Training CD-ROM. If you have not purchased the Forecast or Vectoring features,...
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Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8 2 -1 2 Setting Up Your Call Center World ............................................................................................................................................................................................................................................................Overview PurposeThis chapter explains how to set up the Call Center World seen in the Navigator. It is divided into the following...
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Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8 Call Center World Overview2-2 Call Center World Overview ............................................................................................................................................................................................................................................................Overview PurposeTo use the Visual Vectors software, you need to set up a Call Center World. A number of ACD, CentreVu...
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Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8 Terms You Need to Know2-3 ............................................................................................................................................................................................................................................................Terms You Need to Know Te r m sBefore you begin using the software, you should know the meaning of several terms. These terms, as well as others, are...
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Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8 Terms You Need to Know2-4 Object Any item which may appear in your Call Center World through the Navigator tool. Objects can be containers of other objects or entities (VDNs folder), or an object may be an administrable entity itself (VDN). Status bar A status bar is across the bottom of some windows. The status bar shows information about the current action in that window. Title bar A title bar is across the top of...
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Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8 Adding and Deleting Objects in the Call Center World2-5 Adding and Deleting Objects in the Call Center World ............................................................................................................................................................................................................................................................Overview PurposeThis section describes how you add or delete...
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Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8 Basic Framework Window Features2-6 ............................................................................................................................................................................................................................................................Basic Framework Window Features OverviewThis section describes the features of the CentreVu Framework window in the Visual Vectors...