Lucent Technologies CentreVu Visual Vectors Release 8 User Guide

  Introduction CentreVu Visual Vectors User Guide Release 8
Configuring Visual Vectors Server1-19
Delay estimatesThe following table estimates the delay (in seconds) to navigate VDNs for 
some CMS hardware platforms running 
CentreVu Visual Vectors Server 
software:
UE300 
(2CPUs)800 320 320 160,000 5200
E3500 
(2CPUs)1200 480 480 240,000 7800
E3500 
(4CPUs)2400 960 960 480,000 15,600 Simul-
taneous 
realtime 
reportsHistorical
, 
forecasti
ng, ICH, 
and agent 
trace 
reports 
per hourODBC 
reports 
per...

  Introduction CentreVu Visual Vectors User Guide Release 8
CentreVu Visual Vectors Training1-20
............................................................................................................................................................................................................................................................CentreVu Visual Vectors Training
Training included with
softwareIf you are a U.S. customer, your Lucent Technologies Project Manager 
should call 1-800-255-8988...

  Introduction CentreVu Visual Vectors User Guide Release 8
CentreVu Visual Vectors Training1-21
 BTC154H 1462-
030
CentreVu 
Supervisor 
Administration A 4.5 day class that provides 
training on the tasks required to 
administer 
CentreVu CMS using 
CentreVu Supervisor, interpret 
reports of ACD activity in the 
CentreVu Supervisor Interface and 
use the vectoring and forecasting 
features in the CMS interface.
BTC447M 1472-
006
CentreVu 
Supervisor V6 
Administration 
 (with and 
without EAS)This...

  Introduction CentreVu Visual Vectors User Guide Release 8
CentreVu Visual Vectors Training1-22
Course notes
Price Elements Codes (PECs) should be used only to enroll additional 
persons (those who are not the two persons to receive training at no 
additional charge).
The last lesson (the last half-day) in the Administration courses covers the 
Forecast feature. Also, the student can view the 
CentreVu Visual Vectors 
User Training CD-ROM. If you have not purchased the Forecast or 
Vectoring features,...

  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
2
-1
2 Setting Up Your Call 
Center World
............................................................................................................................................................................................................................................................Overview
PurposeThis chapter explains how to set up the Call Center World seen in the 
Navigator.
It is divided into the following...

  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Call Center World Overview2-2
Call Center World Overview
............................................................................................................................................................................................................................................................Overview
PurposeTo use the Visual Vectors software, you need to set up a Call Center 
World. A number of ACD, 
CentreVu...

  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Terms You Need to Know2-3
............................................................................................................................................................................................................................................................Terms You Need to Know
Te r m sBefore you begin using the software, you should know the meaning of 
several terms. These terms, as well as others, are...

  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Terms You Need to Know2-4
Object   Any item which may appear in your Call Center World through the 
Navigator tool. Objects can be containers of other objects or entities 
(VDNs folder), or an object may be an administrable entity itself (VDN).
Status bar   A status bar is across the bottom of some windows. The 
status bar shows information about the current action in that window.
Title bar   A title bar is across the top of...

  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Adding and Deleting Objects in the Call Center World2-5
Adding and Deleting Objects in the 
Call Center World
............................................................................................................................................................................................................................................................Overview
PurposeThis section describes how you add or delete...

  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Basic Framework Window Features2-6
............................................................................................................................................................................................................................................................Basic Framework Window Features
OverviewThis section describes the features of the CentreVu Framework window in 
the Visual Vectors...