Lucent Technologies CentreVu Visual Vectors Release 8 User Guide

							  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Objects in Your Call Center World2-27
ScratchPad objectThe following describes the ScratchPad object:
CMS objectThe following describes the CMS object:Actions Description
Explore Expands the ScratchPad.
Navigator Launches Navigator window with the ScratchPad as place 
to start browsing.
New ScratchPad Creates a new ScratchPad.
New EAS Vector 
(R6 or R8)Creates a new EAS Vector.
New Non-EAS 
Vector (R6 or R8)Creates a new Non-EAS Vector.
New EAS, Non-
Prompting Vector 
(R6 or R8)Creates a new EAS, Non-Prompting Vector.
New Non-EAS, 
Non-Prompting 
Vector (R6 or R8)Creates a new Non-EAS, Non-Prompting Vector.
Cut Cuts the selected ScratchPad, to be pasted later.
Copy Copies an object, to be pasted later.
Paste Pastes an object, if there is one cut or copied.
Delete Deletes the ScratchPad. 
Rename Places user in edit mode for the ScratchPad name field in 
the Renaming ScratchPad window.
Properties Displays properties of the ScratchPad.
Actions Descriptions
Explore Expands the CMS object to show one or more ACDs for 
which you have read or read/write permission.
Connect Displays the Connect to server window for this CMS.
Disconnect Displays the Disconnect window with this CMS 
highlighted.
Navigator Launches Navigator window with the CMS as the place 
to start browsing.
Delete Removes the CMS from your Call Center World.
Properties Displays properties of the CMS. 
						

							  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Objects in Your Call Center World2-28
ACD objectThe following describes the ACD object:
Announcement Folder
objectThe following describes the Announcement Folder object:
Announcement objectThe following describes the Announcement object:
Split/Skill Folder objectThe following describes the Split/Skill Folder object:
Split/Skill objectThe following describes the Split/Skill object:Actions Descriptions
Explore Expands the ACD object to show folders of CMS entities.
Navigator Launches Navigator window with the ACD as the place 
to start browsing.
Rename Places you in edit mode for the ACD name field in the 
Renaming ACD window.
Properties Displays properties of the ACD.
Actions Descriptions
Explore Expands the Announcement Folder.
Navigator Launches Navigator window with the folder as place to 
start browsing.
Properties Displays properties of the Announcement Folder.
Actions Descriptions
Navigator Launches Navigator window with the announcement as 
place to start browsing.
Rename Places user in edit mode for the announcement name field 
in the Renaming announcement window.
Properties Displays properties of the announcement.
Actions Descriptions
Explore Expands the Split/Skill Folder.
Navigator Launches Navigator window with the folder as place to 
start browsing.
Properties Displays properties of the Split/Skill Folder.
Actions Descriptions
Navigator Launches Navigator window with the split or skill as 
place to start browsing. 
						

							  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Objects in Your Call Center World2-29
Trunk Group Folder
objectThe following describes the Trunk Group Folder object:
Trunk Group objectThe following describes the Trunk Group object:
Vector Folder objectThe following describes the Vector Folder object:Rename Places user in edit mode for the Split/Skill name field in 
the Renaming split/skill window.
Properties Displays properties of the Split/Skill. Actions Descriptions
Actions Descriptions
Explore Expands the Trunk Group folder.
Navigator Launches Navigator window with the folder as place to 
start browsing.
Properties Displays properties of the Trunk Group folder.
Actions Descriptions
Navigator Launches Navigator window with the trunk group as 
place to start browsing.
Rename Places user in edit mode for the Trunk Group name field 
in the Renaming trunk group window.
Properties Displays properties of the Trunk Group.
Actions Descriptions
Explore Expands the Vector Folder.
Navigator Launches Navigator window with the folder as place to 
start browsing.
New Vector Creates a new vector with one Stop step in the folder.
Paste Pastes a vector if there is one cut or copied.
Properties Displays properties of the Vector Folder. 
						

							  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Objects in Your Call Center World2-30
Vector objectThe following describes the Vector object:
VDN Folder objectThe following describes the VDN Folder object:
VDN objectThe following describes the VDN object:
Actions Descriptions
Edit Accesses the Vector Editor tool to edit the vector.
View as ASCII Displays the vector in a window as plain text (read-only).
Navigator Launches Navigator window with the vector as place to 
start browsing.
Cut Copies a vector to memory and replaces it with a blank 
vector.
Copy Copies a vector to be pasted later.
Delete Deletes the vector from the folder for this ACD. This 
replaces it with a blank vector, and leaves the name in the 
Dictionary.
Rename Places user in edit mode for the Vector name field in the 
Renaming window.
Properties Displays properties of the vector.
Actions Descriptions
Explore Expands the VDN folder.
Navigator Launches Navigator window with the folder as place to 
start browsing.
Properties Displays properties of the VDN Folder.
Actions Descriptions
Navigator Launches Navigator window with the VDN as place to 
start browsing.
Rename Places user in edit mode for the VDN name field in the 
Renaming VDN window.
Properties Displays properties of the VDN. 
						

							  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Call Center World Object Properties2-31
Call Center World Object 
Properties
............................................................................................................................................................................................................................................................Overview
PurposeUse object properties to change certain allowable parameters of:
• Any entities of the ACD, including announcements, splits/skills, trunk 
groups, VDNs, and vectors
• VDN administration (for example, its assigned vector and skill 
preferences)
In this sectionTopics include:
• Properties of Objects. 
						

							  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Properties of Objects2-32
............................................................................................................................................................................................................................................................Properties of Objects
OverviewThe following describes the properties of all objects in your Call Center 
World. 
•Call Center World object (2-32)
•ScratchPad object (2-32)
•CMS object (2-33)
•ACD object (2-33)
•Announcement Folder object (2-34)
•Announcement object (2-34)
•Split/Skill Folder object (2-34)
•Split/Skill object (2-35)
•Trunk Group Folder object (2-35)
•Trunk Group object (2-35)
•Vector Folder object (2-36)
•Vector object (2-36)
•VDN Folder object (2-36)
•VDN object (2-37)
Call Center World objectThe following describes properties of the Call Center World object:
ScratchPad objectThe following describes properties of the ScratchPad object:Properties Description
Name You cannot edit this name.
Type Type of object (World).
Permission Displays permission (R for read) you have for World.
Description Characters describing the Call Center World. You can edit 
this field.
Properties Description
Name  Name of a folder containing off-line vectors.
Type Type of object.
Permission Displays scratchpad permissions (read and write).
Description Characters describing the scratchpad object. You can edit 
this field. 
						

							  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Properties of Objects2-33
CMS objectThe following describes properties of the CMS object:
ACD objectThe following describes properties of the ACD object:Properties Description
Name Name of the CentreVu CMS server. You cannot edit this 
name.
Type Type of CMS.
Permission Displays permissions (R for read, blank for none) you 
have for the CentreVu CMS server.
VersionCentreVu CMS server software release and version 
numbers, for example R3V8.
LocaleCentreVu CMS server software locale and time zone (for 
example, TZ GMT – 05:00).
Containee Count The number of objects (ACDs) contained within this 
object.
Properties Description
Name Name of the ACD in the CentreVu CMS Dictionary. You 
can rename it if you have ACD read and write access on 
the CMS.
Type Type of ACD
Permission Displays ACD permissions (read, write, or both) you 
have on the CentreVu CMS.
Id Number identifying the ACD on the CentreVu CMS.
VersionDEFINITY server software release and version numbers, 
for example ECS R6.
LocaleDEFINITY server software locale and time zone (for 
example, TZ GMT — 05:00).
Link Status Status (Link Up, Link Down) of the link to the ACD from 
CMS. The ACD icon is crossed out in Navigator if the 
link is down.
ACD Features Features enabled on the ACD, which could be EAS, 
Prompting, Vectoring.
Description Characters describing the ACD in the CMS Dictionary. 
You can edit this field. 
						

							  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Properties of Objects2-34
Announcement Folder
objectThe following describes properties of the Announcement Folder object:
Announcement objectThe following describes properties of the Announcement object:
Split/Skill Folder objectThe following describes properties of the Split/Skill Folder object:Properties Description
Name  Name of the folder containing announcements for this 
ACD.
Type Type of object.
Permission Displays announcement permissions (read, write, or both) 
you have for this ACD.
Containee Count Shows the number of announcements contained in the 
folder.
Properties Description
Name  Name of the announcement in the CMS Dictionary. You 
can rename it if you have read/write permissions. 
Type Type of object.
Permission Displays permissions (read, write, or both) for this 
announcement.
Extension Announcement extension number.
Description Characters describing the announcement in the CMS 
Dictionary. You can edit this field.
Properties Description
Name  Name of the folder containing measured splits or skills 
for this ACD.
Type Type of object.
Permission Displays split/skill permissions (read, write, or both) you 
have for this ACD.
Containee Count Shows the number of splits/skills contained in the folder. 
						

							  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Properties of Objects2-35
Split/Skill objectThe following describes properties of the Split/Skill object:
Trunk Group Folder
objectThe following describes properties of the Trunk Group Folder object:
Trunk Group objectThe following describes properties of the Trunk Group object:Properties Description
Name Name of the split/skill in the CentreVu CMS Dictionary.
Type Type of object.
Permission Displays permissions (read, write, or both) you have for 
this split/skill.
Description Characters describing the split/skill in the CMS 
Dictionary. You can edit this field.
Properties Description
Name Name of the folder containing measured trunk groups for 
this ACD.
Type Type of object.
Permission Displays trunk group permissions (read, write, or both) 
you have for this ACD.
Containee Count Shows the number of trunk groups contained in the 
folder.
Properties Description
Name Name of the trunk group in the CentreVu CMS 
Dictionary.
Type Type of object.
Permission Displays permissions (read, write, or both) you have for 
this trunk group.
Id Number identifying the trunk group on the CentreVu 
CMS.
Description Characters describing the trunk group in the CMS 
Dictionary. You can edit this field. 
						

							  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Properties of Objects2-36
Vector Folder objectThe following describes properties of the Vector Folder object:
Vector objectThe following describes properties of the Vector object:
VDN Folder objectThe following describes properties of the VDN Folder object:Properties Description
Name Name of the folder containing measured vectors for this 
ACD.
Type Type of object.
Permission Displays vector permissions (read, write, or both) you 
have for this ACD.
Containee Count Shows the number of vectors contained in the folder.
Properties Description
Name Name of the vector in the CentreVu CMS Dictionary.
Type Type of object.
Permission Displays permissions (read, write, or both) you have for 
this vector
Description Characters describing the vector in the CMS Dictionary. 
You can edit this field.
Id Number identifying the vector on the CentreVu CMS.
Step Count Shows the number of steps contained in the vector.
Properties Description
Name Name of the folder containing measured VDNs for this 
ACD.
Type Type of object.
Permission Displays VDN permissions (read, write, or both) you 
have for this ACD.
Containee Count Shows the number of VDNs contained in the folder.