Lucent Technologies CentreVu Visual Vectors Release 8 User Guide

							  VDN Assignment Wizard CentreVu Visual Vectors User Guide Release 8
Terms You Need to Know5-5
VDN Assignment Wizard   The window that displays after you select it 
from the Tools menu or toolbar in the 
CentreVu Framework window. It 
consists of several dialog boxes in sequence; for example, one filters and 
selects the VDNs you wish to assign, and another performs the 
assignment(s).
VDN Skill Preferences  Up to three skill(s) can be assigned to a VDN. 
Calls use VDN skills for routing based on your preference (as you 
administer it in the vector). VDN skill preferences are referred to in the 
vector as “1st,” “2nd,” or “3rd.”
A prioritized list of agent skills administered for a VDN that are required or 
preferred for the answering agent. VDN Skill Preferences represent the 
requirement that a call be routed to an ACD agent with a particular ability 
or set of abilities.
Vector  A list of steps that process calls in a user-defined manner. The 
steps in a vector can send calls to splits, play announcements and music, 
disconnect calls, give calls a busy signal, or route calls to other 
destinations. Calls enter vector processing via VDNs, which may have 
received calls from assigned trunk groups, from other vectors, or from 
extensions connected to the switch.
Vector Command    A vector step that describes the action to be 
executed for a call (for  example, Queue, check, disconnect).
Vector Directory Number (VDN)  An extension number that enables calls 
to connect to a vector for processing. A VDN is not assigned an equipment 
location. It is assigned to a vector. A VDN can connect calls to a vector 
when the calls arrive over an assigned automatic-in trunk group or when 
calls arrive over a dial-repeating (DID) trunk group and the final digits 
match the VDN. The VDN by itself may be dialed to access the vector from 
any extension connected to the switch.
Vector Editor   This software tool, accessed from 
CentreVu Framework, 
allows you to create and edit vectors visually, by dragging and dropping 
icons representing switch commands from a palette and arranging them 
into vector steps in a work area. You can attach comments, change layout, 
and save and print the vectors.
Vector Step  One processing step in a vector. A vector step consists of a 
command and one or more conditions.
Vector Step Condition  A condition accompanying a vector command 
that defines the circumstances in which the command will be applied to a 
call. To visually edit the condition, access the properties for the vector 
step. 
						

							  VDN Assignment Wizard CentreVu Visual Vectors User Guide Release 8
Starting the VDN Assignment Wizard5-6
............................................................................................................................................................................................................................................................Starting the VDN Assignment Wizard
ProcedureUse the steps below to start VDN Assignment Wizard for Microsoft Corp. 
Windows 95/98
 or Microsoft Corp. Windows NT 4.0.
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1Select the Lucent CentreVu Visual Vectors program group from the 
Programs sub-menu of the Start menu.
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2Select the CentreVu Visual Vectors 8.0 item from the program group.
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3Select VDN Assignment Wizard from Frameworks Toolsmenu or 
toolbar.
Result:  The Visual Vectors software application opens. The CentreVu 
Framework window displays. Although the software is now running, 
you are not yet connected to a CMS server.
Result:  CentreVu Framework is Visual Vectors main window. You will 
use the toolbar buttons and pull-down menus to access tools, including 
Navigator, that contain information about ACD entities from the CMS 
server.
Result:  The following figure illustrates how the window appears before 
logging into the CMS server.
END OF STEPS.................................................................................................................................................................................... 
						

							  VDN Assignment Wizard CentreVu Visual Vectors User Guide Release 8
Disconnecting and exiting the wizard5-7
............................................................................................................................................................................................................................................................Disconnecting and exiting the wizard
ProcedureTo exit any window in the wizard, select the Cancel  button, or press Esc  
on your keyboard.
To exit the software, select Exit from the File menu in the 
CentreVu 
Framework main window. The software automatically disconnects from 
any CMS servers to which you are connected and then closes 
CentreVu 
Framework window. A warning message appears if you have open tool 
windows.
If you try to close or exit 
CentreVu Framework and you have open tool 
windows, a warning message will be displayed. If you restart 
CentreVu 
Framework, it will attempt to restore the windows left open during the last 
session and it will attempt to restore the CMS server connections used 
during the last session. See Disconnecting and exiting the software (4-13)
. 
						

							  VDN Assignment Wizard CentreVu Visual Vectors User Guide Release 8
Using the VDN Assignment Wizard5-8
Using the VDN Assignment Wizard
............................................................................................................................................................................................................................................................Overview
PurposeThis section introduces you to VDN Assignment window features as they 
appear both before and after connecting to 
CentreVu CMS. Follow the 
instructions to — among other tasks — make VDN selections, use 
windows, and enter values in input fields.
In this sectionThis section includes the following information:
• Basic VDN Assignment Wizard features
• Using VDN Assignment windows. 
						

							  VDN Assignment Wizard CentreVu Visual Vectors User Guide Release 8
Basic VDN Assignment Wizard Features5-9
............................................................................................................................................................................................................................................................Basic VDN Assignment Wizard Features
OverviewThis section describes the VDN Assignment  Wizard as it appears before 
you connect to a CMS server.
VDN Assignment Wizard
windowThe following figure shows the VDN Assignment Wizard window:
System menu boxA common convention. The system menu box enables you to perform 
Microsoft Corp. Windows operations, such as closing the current window 
or application. 
Title barA common convention. The title bar shows the name of the application. 
						

							  VDN Assignment Wizard CentreVu Visual Vectors User Guide Release 8
Basic VDN Assignment Wizard Features5-10
Minimize, maximize/
restore and close
buttonsA common convention. The buttons in the upper right-hand corner adjust 
the size of the current window, or close it. 
ButtonsThe windows contain buttons to help you complete your tasks.
These four buttons appear on the windows of the VDN Assignment 
Wizard:
Button Function
Cancel Closes the wizard without making or changing any 
assignments.
Back Displays the previous window in the wizard. Disabled on the 
first window.
Next Next accesses the next window in the wizard. This button is 
replaced by the Edit in the last window. See Edit.
Edit Edit accesses the properties window for one or more selected 
VDNs.
Help Accesses a help window about the current window.  
						

							  VDN Assignment Wizard CentreVu Visual Vectors User Guide Release 8
Using VDN Assignment Windows5-11
............................................................................................................................................................................................................................................................Using VDN Assignment Windows
OverviewThe following describes how to use the three windows that comprise the 
VDN Assignment Wizard.
Welcome windowTo use the first window of the VDN Assignment Wizard, do the following:
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1Browse your Call Center World and find the ACD containing the VDNs 
you want. For example, double-click a CMS server to explore the ACDs 
it contains.
• Click the + icon next to a CMS to show its ACDs. If you are not 
connected to a server, first double-click it and complete the Connect 
to server window. Then you can show its ACDs.
• If needed to reduce clutter, click the – icon to the left of a container to 
hide the objects within it. Hiding ACDs does not disconnect you from 
their CMS.
Result:  The Welcome to the VDN Assignment Wizard window appears. 
						

							  VDN Assignment Wizard CentreVu Visual Vectors User Guide Release 8
Using VDN Assignment Windows5-12
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2Select (for example, by clicking to highlight it) the ACD for which you 
wish to do VDN Assignment(s), as shown in the following figure.
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3Select the Next button to go to the next window in the wizard.
Result:  The Selection window appears.
END OF STEPS.................................................................................................................................................................................... 
						

							  VDN Assignment Wizard CentreVu Visual Vectors User Guide Release 8
Using VDN Assignment Windows5-13
VDN Selection windowTo use the next window to select VDNs for which to make assignments, do 
the following:
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1Leave the Filter: text box blank if you want to display a list of all VDNs 
Available for Selection on the Selected ACD.
Optionally, you may filter the list of VDNs Available for Selection by 
entering any of the following in the Filter: text box.
• 1 to 20 characters. Letters, numbers, underscores ( _), blanks, 
commas ( ,), periods ( .), and plus signs ( +) are valid. 
Characters that are not allowed include backslash ( \), grave accent ( 
`), tilde ( ~ ), double quotes ( ), pipe symbol ( |).
• pattern-matching wildcards, such as
–? (exactly one character)
–* (any number of characters, including none).
Entering characters or characters with wildcards restricts the VDNs 
displayed in the Available for Selection (Filtered): list box to those that 
partially or completely match your entry. For example, entering *Sales* 
would match and display available VDNs named Pre-Sales, Sales, and 
Sales Split. Entering VDN*1 would match and display available VDNs 
named VDN1, VDN 201, and VDNSupport01. 
						

							  VDN Assignment Wizard CentreVu Visual Vectors User Guide Release 8
Using VDN Assignment Windows5-14
The following figure shows the filtered list of VDNs Available for Selection:
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2Select one or more VDNs you want to administer from the filtered list of 
VDNs Available for Selection, using any of the following methods: 
• Highlight the VDN in the Available for Selection: list box (for example, 
single-click it) select the down arrowhead 
¯ button.
• Hold down the 
Ctrl key while you highlight each one of the VDNs that 
you want and then select the down arrowhead 
¯ button.
• Hold down the 
Shift key while you highlight the first and last in a 
group of VDNs that you want and then select the down arrowhead 
¯ 
button.
• Select the down arrowhead button with the horizontal line under it to 
move all VDNs in the filtered Available for Selection: list box to the 
Selected: list box.