Lucent Technologies CentreVu Visual Vectors Release 8 User Guide

							  Glossary CentreVu Visual Vectors User Guide Release 8
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Dictionary
A CMS subsystem that can be used to assign names to various call center elements such as login 
IDs, splits/skills, trunk groups, VDNs and vectors. These names appear on reports, making them 
easier to interpret.
EAS 
See Expert Agent Selection.
Entity 
A generic term that refers to one of the following: Announcement, Split/Skill, Trunk Group, VDN, 
or Vector. Entities that 
CentreVu Visual Vectors can view or administer include Vectors and VDNs. 
Entity names are obtained from the 
CentreVu CMS Dictionary; renaming entities using Visual 
Vectors results in changes to the CMS Dictionary.
Error Message 
A response from a program indicating that a problem has arisen or  something unexpected has 
happened, requiring your attention.
Expert Agent Selection (EAS)
Expert Agent Selection (EAS) is an optional switch feature that builds on the power of the Call 
Vectoring and ACD features of the switch to match the skills required to handle a particular call to 
an agent who has at least one of the skills that a caller requires. The ACD queuing and the Queue 
and Check  vector commands are used to route a call to an agent with the appropriate skill to 
handle that call. With EAS, call distribution is based on skill.
CentreVu CMS collects data on skills in the same manner as it collects data on splits.
CentreVu CMS also reports VDN data by VDN skill preference, so that customers can assess the 
call center performance relative to calls requiring particular skills. CMS reports how many calls 
were handled, how long these calls waited for service, and the average talk time for calls queued 
to a particular skill preference in a particular VDN.
Folder 
An object in the Navigator tool that contains entities (splits/skills, trunk groups, VDNs, and 
vectors). Folders are used to visually group all entities of a specific type for an ACD.
Historical Database
Contains intrahour records for up to 62 days, daily records for up to 5 years, and weekly/monthly 
records for up to 10 years for each CMS-measured agent, split/skill, trunk, trunk group, vector, and 
VDN.
INFORMIX
A relational database management system used to organize CMS historical data. 
						

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INFORMIX SQL
The interactive interface typically used to view the INFORMIX database.
Integrated Services Digital Network (ISDN)
A digital standard for telephony that enables, among other things, telephone, television, and 
computer signals on the same lines. This system may someday replace our existing telephone 
lines.
ISDN 
See Integrated Services Digital Network.
LAN 
See Local Area Network.
Local Area Network
A private interactive communication network that allows computers to  communicate over short 
distances, usually less than one mile, at high  data transfer rates from 1 Mbps to as high as 100 
Mbps.
Logical Agent
An EAS feature that associates the agents login ID with the physical extension when the agent 
logs in. Properties such as the assigned skills, class of restriction, and coverage path are 
associated with the login ID rather than the physical extension. This allows agents to log in at any 
available set.
Agents are assigned a single set of work mode buttons, rather than one set per skill. This simplifies 
the agents interface to the work mode buttons. When the “MI” or “AI” button is lit, the agent is 
available to take a call in any assigned skills.
The Logical Agent capability allows calling agents to connect by dialing into their login IDs. Calls 
to login IDs may be treated as direct agent ACD calls, given the proper class of restriction, or may 
be treated as extension (personal) calls. Treating the calls as direct agent calls can be used to 
help distinguish business-related from personal calls.
Look Ahead Interflow  (LAI) 
A switch feature that can be used to balance the call load among multiple call centers. The LAI 
feature works with Call Vectoring and ISDN PRI trunks to intelligently route calls between call 
centers. This allows multiple call centers to share work loads, expands hours of coverage, and 
allows calls to be transparently handled by call centers in different time zones.
Measured
A term that means an ACD entity (agent, split/skill, trunk, trunk group, vector, VDN) has been 
identified to CMS for collection of data. If the ACD element is not measured, no data is collected. 
						

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Menu bar 
A menu bar is under the title bar of most windows. The menu bar shows the menu names available 
for that particular window (for example, File and Help). You select an item from one of these drop-
down menus.
Message Windows
Temporary windows used only for displaying information like syntactical field errors.
Multiuser Mode
Any administered CMS user can log into CMS. Data continues to be collected if data collection is 
“on.”
Name (Synonym) Fields
Fields in which you may enter a name (synonym) that has been entered in the CMS Dictionary (for 
example, names of splits/skills, trunk groups, vectors, VDNs).
Navigator 
A window that displays after you select it from the Tools menu or toolbar in the 
CentreVu 
Framework window. It consists of two panes: a hierarchical “tree” view of your Call Center World 
on the left and a list of objects or entities on the right.
Nonprimary Split/Skill
When a call is queued to multiple splits/skills, the second and third splits/skills to which the call 
queues in a VDN are called nonprimary splits/skills. They are also referred to as secondary and 
tertiary splits/skills, respectively.
Object 
Any item which may appear in your Call Center World through the Navigator tool. Objects can be 
containers of other objects or entities (VDNs folder), or an object may be an administrable entity 
itself (VDN).
Primary Skill
Skills assigned to an agent. Primary skills are the areas in which the agent has the most expertise.
See also Agent Skill.
Pseudo-ACD 
An area you create on your CMS to place previously backed-up ACD  data. A pseudo-ACD is not 
a live (real) ACD and does not communicate  with any switch. 
						

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Queue
A holding area for calls waiting to be answered in the order in which they were received. Calls in 
a queue may have different priority levels, in which case, calls with a higher priority are answered 
first.
QUEUED
A trunk state. An ACD call has seized the trunk and is queued to a split/skill waiting for an agent 
to answer.
Read Permission
The CMS user can access and view data (for example, run reports or view the Dictionary 
subsystem). Read permission is granted from the User Permissions subsystem.
Real-Time Database
Consists of the current and previous intrahour data on each CMS-measured agent, split, trunk, 
trunk group, vector, and Vector Directory Number (VDN).
ScratchPad
The Default ScratchPad name is a container area on your PC designed to save vectors off-line 
when a switch/ECS link or CMS connection is not available. You can create a hierarchy of sub-
folders under the default folder by selecting New ScratchPad from Navigators Filemenu.
Secondary Skill 
Skills assigned to an agent. Secondary skills are the areas in which the  agent does not have 
extensive expertise, or is not the agents preference.  (Used in G3V2 through G3V4 with EAS.)
See Agent Skill, Skill Level.
SEIZED
A trunk state. A call is using the trunk either incoming or outgoing.
Service Observing-VDNs
A feature available with G3V4 or later switches that gives a voice terminal user the ability to 
monitor the treatment a call receives as it is processed by a VDN.
Single-User Mode
Only one person can log into CMS. Data continues to be collected if data collection is “on.” This 
mode is required to change some CMS administration. 
						

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Skill
An attribute that is assigned to an ACD Agent. Agent Skills can be thought of as the ability for an 
Agent with a particular set of skills to handle a call which requires one of those skills. In relationship 
to your call center, think of skill as a specific customer need/requirement or perhaps a business 
need of your call center. You will be defining your skills based on the needs of your customers and 
your call center.
Skill Hunt Group 
When EAS is enabled, calls route to specific skill hunt groups. These skill  hunt groups are usually 
based on the needs of your customers. Agents  are not assigned to a skill group (like split hunt 
groups), but agents are assigned specific skills that become active when they log in to their voice 
terminal.
Skill Level 
A priority level from 1 (highest) to 16 (lowest) indicating an agents level of  expertise or ability to 
handle calls to the given skill. (ECS Version 5 and later.)
Split
A group of extensions that receives special-purpose calls in an efficient, cost- effective manner. 
Normally, calls to a split arrive primarily over one or a few trunk groups.
Staffed Agent
An agent who is currently logged in to the switch.
Station
An unmeasured extension. An extension that is not currently staffed by an agent or that is a 
member of an unmeasured split/skill or hunt group.
Status bar 
A status bar is across the bottom of some windows. The status bar shows information about the 
current action in that window.
Switch
A private switching system providing voice-only or voice and data communications services 
(including access to public and private networks) for a group of terminals within a customers 
premises.
Tertiary Split/Skill
Generic 3 with vectoring, Generic 2.2 with EAS only. When a call is queued to multiple splits/skills, 
the third split/skill the call queued to in a VDN is called the tertiary split/skill. 
						

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Time Format
The standard format for entering times on CMS reports. 
Acceptable formats are:
•AM/PM format (for example, 7:30AM-5:00PM).
•Military time format (for example, 7:30-17:00).
Title bar 
A title bar is across the top of most windows. The title bar shows the name of that particular window 
(for example, Navigator). Titles of open tool windows will be listed on the Window menu of 
CentreVu Framework.
Toolbar 
A toolbar is under the menu bar of most windows. Toolbar icons represent actions you can 
perform.
Tooltips 
Tooltips are available in most windows by placing the mouse cursor over an item for two seconds. 
Tooltips usually describe the actions performed by selecting an icon.
Trunk
A telephone circuit that carries calls between two switches, between a Central Office (CO) and a 
switch, or between a CO and a phone.
Trunk Group
A group of trunks that are assigned the same dialing digits - either a phone number or a Direct 
Inward Dialed (DID) prefix.
Universal Call Identifier (UCID)
A number that uniquely identifies a call in a network of nodes that support UCID. This number will 
be a part of the records in the Call History feature of CMS.
User ID
The login ID for a CMS user.
User Permissions
An area of the CMS server that allows the CMS administrator to define what each user has access 
to.
VDN
See Vector Directory Number. 
						

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VDN Assignment 
The VDN Assignment Wizard, accessed from 
CentreVu Framework, guides you through the 
process of assigning a vector and skill preference to a VDN. The windows that display after you 
select Vector Id or Skill Pref from the context menu of a VDN object are part of this tool.
VDN Calls-Counted
Also known as counted-calls to VDN and active VDN calls. A Call Vectoring capability available 
with G3V4 or later switches. Counted-calls to VDN is a parameter of the go to step and go to 
vector commands that provides conditional branching (to a different step in the same vector or 
to a different vector) based on the number of incoming trunk calls a VDN is currently processing.
VDN of Origin  Announcement (VOA)  
A short announcement that is assigned to a VDN through switch  administration. The VOA 
identifies the origin or purpose of a call for the  call center agent who answers the call.
VDN Skill Preference
Up to three skill(s) can be assigned to a VDN. Calls use VDN skills for routing based on your 
preference (as you administer it in the vector). VDN skill preferences are referred to in the vector 
as “1st,” “2nd,” or “3rd.”
A prioritized list of agent skills administered for a VDN that are required or preferred for the 
answering agent. VDN Skill Preferences represent the requirement that a call be routed to an ACD 
agent with a particular ability or set of abilities.
Vector
A list of steps that process calls in a user-defined manner. The steps in a vector can send calls to 
splits, play announcements and music, disconnect calls, give calls a busy signal, or route calls to 
other destinations. Calls enter vector processing via VDNs, which may have received calls from 
assigned trunk groups, from other vectors, or from extensions connected to the switch.
Vector Command  
A vector step that describes the action to be executed for a call (for  example, Queue, check, 
disconnect).
Vector Directory Number (VDN)
An extension number that enables calls to connect to a vector for processing. A VDN is not 
assigned an equipment location. It is assigned to a vector. A VDN can connect calls to a vector 
when the calls arrive over an assigned automatic-in trunk group or when calls arrive over a dial-
repeating (DID) trunk group and the final digits match the VDN. The VDN by itself may be dialed 
to access the vector from any extension connected to the switch. 
						

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Vector Editor 
This software tool, accessed from 
CentreVu Framework, allows you to create and edit vectors 
visually, by dragging and dropping icons representing commands from a palette and arranging 
them into vector steps in a work area. You can attach comments, change layout, and save and 
print the vectors.
Vector Step
One processing step in a vector. A vector step consists of a command and one or more conditions 
or parameters. These conditions or parameters are found on a steps Properties window in Visual 
Vectors client software.
Vector Step Condition
A condition accompanying a vector command that defines the circumstances in which the 
command will be applied to a call. These conditions are found on a steps properties window in 
Visual Vectors client software.
VOA  
See VDN of Origin Announcement.
Visual Vectors Client 
Client software which provides a rich, graphical user interface for creating or modifying configured 
elements of ACDs connected to a CMS.
Visual Vectors Server 
Server software which enables administration (changing or modifying configured elements) for 
ACDs connected to a CMS.
Voice Terminal
A telephone set, usually with buttons, that gives an agent some control over the way calls are 
handled.
Write Permission
The CMS user can add, modify, or delete data and execute processes. Write permission is granted 
from the User Permissions subsystem. 
						

							  Index CentreVu Visual Vectors User Guide Release 8
IN-1
Index
A
accelerator Keys
definition of.  .  .  .  .  .  .  .  .  .  .   2-3, 4-3, 5-3, GL-1
ACD
administering.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   1-6
ACD link status .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 2-11
ACD object  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 2-28, 2-33
ACD, multiple
description of.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   1-5
ACD, single
description of.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   1-5
ACDs .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 1-14
adding objects.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 2-16
Adjunct Route.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 4-41
Agent Activity
Queue  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 4-40
Test  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 4-38
Announcement  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 4-34
Announcement Folder object .  .  .  .  .  .  .  . 2-28, 2-34
Announcement object.  .  .  .  .  .  .  .  .  .  .  . 2-28, 2-34
Assignment window.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 5-16
B
Busy.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 4-36
C
Call Center World
definition of.  .  .  .  .  .  .  .  .  .  .  .  .  .  .   1-11, GL-2
objects in your .  .  .  .  .  .  .  . 2-25, 2-26, 2-32, 3-24
setting up.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   2-1
Call Center World object  .  .  .  .  .  .  .  .  .  . 2-26, 2-32
Caller Info.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 4-37
Center Info
Queue  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 4-40
Test  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 4-37
CentreVu CMS
interactions with  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   1-9
CentreVu Framework
definition of.  .  .  .  .  .  .  .  .  .  .  .  .  .  .   1-11, GL-3
CentreVu Supervisor
interactions with  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   1-8
CentreVu® CMS
adding new CMS.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 2-14
close
all windows.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   3-4, 4-12
CMS object .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 2-27, 2-33
CMS server
logging in to a  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 3-10
CMS server software
interactions with  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   1-9
Collect.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 4-36connect
to existing server .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   3-11
to new server .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   3-12
Consider.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   4-35
container
definition of .  .  .  .  .  .  .  .  .  .  .  2-3, 4-3, 5-3, GL-3
context menu
definition of .  .  .  .  .  .  .  .  .  .  .  2-3, 4-3, 5-3, GL-3
Controller window .  .  .  .  .  .  .  .  .  .  .  .  .   3-14, 4-15
Converse  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   4-36
Copies field  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   4-57
courses
available training .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   1-20
Current steps
stored.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   4-17
visual .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   4-17
current window
definition of .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  GL-3
D
database
deleting entries .  .  .  .  .  .  .  .  .  .  .  .  .   2-19, 2-20
database operations
selecting  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   4-55
Dictionary
names, descriptions  .  .  .  .  .  .  .  .  .  .  .  .  .   1-15
Disconnect.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   4-37
disconnect
and exit .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 3-5, 4-13, 5-7
E
Edit menu  .  .  .  .  .  .  .  .  .  .  .  .  .  .   2-11, 3-18, 4-20
Entities
definition of .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  5-3
entity
definition of .  .  .  .  .  .  .  .  .  .  .  .  . 1-11, 2-3, GL-5
exit
and disconnect .  .  .  .  .  .  .  .  .  .  .  . 3-5, 4-13, 5-7
F
File menu  .  .  .  .  .  .  .  .  .  .  .  .  2-8, 2-11, 3-17, 4-18
folder
definition of .  .  .  .  .  .  .  .  .  .  .  2-3, 4-4, 5-3, GL-5
Framework
accessing.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  3-6
running .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  3-7
using  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  3-1
Framework window  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-6
G
Goto Vector  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   4-42 
						

							  Index CentreVu Visual Vectors User Guide Release 8
IN-2
H
Hardware Platforms, supported.  .  .  .  .  .  .  .  .  .  . 1-3
Help menu  .  .  .  .  .  .  .  .  .  .  .   2-9, 2-12, 3-20, 4-23
help system.  .  .  .  .  .  .  .  .  .  .  .  .  . 2-13, 3-21, 4-25
I
input field
definition of.  .  .  .  .  .  .  .  .  .  .  .  .  .  . 2-3, 4-4, 5-3
input fields  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 3-25, 4-43
classes.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-24
name fields.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-24
rules .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-24
input windows.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 2-18, 4-33
Insert menu.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  4-23
L
login status .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-11
M
menu bar .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 2-11, 3-16
definition of.  .  .  .  .  .  .  .  .  .  .   2-3, 4-4, 5-4, GL-7
menus
Edit.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 2-11, 3-18, 4-20
File.  .  .  .  .  .  .  .  .  .  .  .  .  .   2-8, 2-11, 3-17, 4-18
Help  .  .  .  .  .  .  .  .  .  .  .  .  .   2-9, 2-12, 3-20, 4-23
Insert.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  4-23
Tools.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 2-8
Vector Editor menus.  .  .  .  .  .  .  .  .  .  .  .  .  .  4-24
View .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 2-11, 3-19, 4-22
Visual Vector menus.  .  .  .  .  .  .  .  .  .  .  .  .  .  3-21
Visual Vectors .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-13
Window  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 2-9
messages, status.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  3-16
Messaging Skill.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  4-42
Music .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  4-34
N
name fields
definition of.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  4-4, 5-4
rules .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-24
Navigator
definition of.  .  .  .  .  .  .  .  .  .  .  .  .  1-12, 2-3, GL-7
toolbar .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-10
Navigator tool
browsing Call Center World .  .  .  .  .  .  .  .  .  .  3-22
selecting and running  .  .  .  .  .  .  .  .  .  .  .  .  .  3-13
using.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 3-1
O
objects
adding and deleting.  .  .  .  .  .  .  .  .  .  .  .  .  .  .   2-5
Call Center World.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 2-25
definition of .  .  .  .  .  .  .  .  .  .  .  2-4, 4-4, 5-4, GL-7
exploring .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 3-23
in your Call Center World.  .  .  .  .   2-26, 2-32, 3-24
properties of  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 2-31
P
PC configuration, minimum .  .  .  .  .  .  .  .  .  .  .  .   1-3
printing
windows  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 4-57
properties
of objects .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 2-31
Q
Queue Activity
Queue  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 4-39
Test.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 4-38
Queue Unconditional  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 4-41
R
Reply  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 4-35
Ringback  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 4-35
Route To Digits  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 4-41
Route To Number .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 4-41
S
Save Vector As window .  .  .  .  .  .  .  .  .  .  .  .  .  . 4-30
features.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 4-32
ScratchPad object.  .  .  .  .  .  .  .  .  .  .  .  .  .2-27, 2-32
Select the Vector to Open window  .  .  .  .  .  .  .  . 4-26
Select the Vector to open window
features.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 4-29
selecting database operations.  .  .  .  .  .  .  .  .  .  . 4-55
Selection window  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 5-13
servers
adding new CMS .  .  .  .  .  .  .  .  .  .  . 2-14, 3-8, 4-9
Silence.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 4-35
Software, required.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   1-3
software, required .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   1-4
Split/Skill Folder object  .  .  .  .  .  .  .  .  .  .  .2-28, 2-34
Split/Skill object .  .  .  .  .  .  .  .  .  .  .  .  .  .  .2-28, 2-35
Status bar
definition of .  .  .  .  .  .  .  .  .  .  .  .  .  .2-4, 4-4, GL-9
status indicators.  .  .  .  .  .  .  .  .  .  .  .  .  .  .2-11, 4-17
status messages  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 3-16
Stop .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 4-36