Lucent Technologies CentreVu Visual Vectors Release 8 User Guide

							  Using the Vector Editor CentreVu Visual Vectors User Guide Release 8
Basic Vector Editor Window Features4-23
Insert menu itemThe Insert menu has the following item.
Comments  Allows you to type free-floating comments and attach them to 
a visual vector. If you use a tool other than the Vector Editor to edit vectors, 
then your step comments will be detached from the vector steps and you 
will have to re-attach them.
Help menu windowThe following figure shows the help menu window:
Help menu itemsPress the F1 key or select the Help button to display context-sensitive 
help. Select Help from the menu bar to choose from the following:
Help Contents  Opens the Help Topics window, and displays the table of 
contents. 
About…  Opens the About… window, which shows the software version 
number.  
						

							  Using the Vector Editor CentreVu Visual Vectors User Guide Release 8
Using Vector Editor Menus and Palettes4-24
............................................................................................................................................................................................................................................................Using Vector Editor Menus and Palettes
Vector Editor MenusTo select a Vector Editor menu item, choose any of the following methods: 
• Click on the item
• Use the arrow keys to highlight the item and then press 
Enter
• Hold down the Alt key and press the underlined letter in the menu 
item you want to select
• Hold down the 
Ctrl key and press the key assigned to the operation. 
For example, use 
Ctrl+C to copy. 
Vector Step PalettesVector Steps are grouped in the following five palettes on the left-hand 
side of the Vector Editor window. Please note that not all the steps are 
available for every type of vector. For example, the collect step is not 
available for non-prompting vectors.
• Input/Output
– Announcement
– Timed Announcement
–Music
– Ringback
– Silence
– Reply
– Consider
–Collect
– Converse
•End
–Busy
–Stop
– Disconnect
•Test
– Caller Info
– Center Info
– Queue Activity
– Agent Activity
–Time of Day 
						

							  Using the Vector Editor CentreVu Visual Vectors User Guide Release 8
Using Vector Editor Menus and Palettes4-25
• Queue
– Queue Activity
– Center Info
– Agent Activity
– Queue Unconditional
• Routing
– Route To Number
– Route To Digits
– Adjunct Route
– Messaging Skill
– Goto Vector.
Help system
Press the F1 key or select the Help button to display context-sensitive help. 
Select Help from the menu bar to choose from the help options described in 
Basic Vector Editor Window Features (4-15)
. 
						

							  Using the Vector Editor CentreVu Visual Vectors User Guide Release 8
Opening Vectors4-26
............................................................................................................................................................................................................................................................Opening Vectors 
OverviewRegardless of which window you use to select vectors, the actions you 
may perform are the same.
Vector Editor windowThe following figure shows the file menu from the Vector Editor window: 
						

							  Using the Vector Editor CentreVu Visual Vectors User Guide Release 8
Opening Vectors4-27
Access proceduresTo open a vector from the Vector Editor window, do the following:
...........................................................................................................................................................................
1Select the Open... menu item from the File menu.
Result:  A Select the Vector to open window displays.
...........................................................................................................................................................................
2Browse your Call Center World and find the vector you want.
• Click the + icon next to a container (for example, a Vector Folder) to 
show objects contained within it (for example, vectors).
• If needed to reduce clutter, click the – icon to the left of a container to 
collapse the display and hide the objects within it. 
						

							  Using the Vector Editor CentreVu Visual Vectors User Guide Release 8
Opening Vectors4-28
...........................................................................................................................................................................
3Highlight the name of the vector you would like to access.
...........................................................................................................................................................................
4Select the Open button.
Result:  A graphical representation of the selected vector appears in 
the Vector Editor window.
END OF STEPS....................................................................................................................................................................................
In Navigator
Alternatively, you can double-click the vector in the Navigator tool, or right-
click the vector and select Edit from the context menu. 
						

							  Using the Vector Editor CentreVu Visual Vectors User Guide Release 8
Opening Vectors4-29
Features of the Select
the Vector to open
windowThe Select the Vector to open window has the following features.
Open from
Use this area to browse your Call Center World for the object you want.
Object Name
The name of the object you have highlighted in the Open from area. 
Of Type
The type of object that is currently selected. 
Open and Cancel buttons 
The Open and Cancel buttons you see on this window performs standard 
Microsoft Corp. Windows actions.
• Open accepts the current input and displays the next window. 
• Cancel ignores the current input and returns you to the previous 
window.  
						

							  Using the Vector Editor CentreVu Visual Vectors User Guide Release 8
Saving Vectors4-30
............................................................................................................................................................................................................................................................Saving Vectors 
OverviewRegardless of which window you use to select objects, the actions that you 
may perform are the same.
Saving proceduresTo save a vector from the Vector Editor window, do the following:
...........................................................................................................................................................................
1Select the Save As... menu item from the File menu.
Result:  A Save Vector As window displays. 
						

							  Using the Vector Editor CentreVu Visual Vectors User Guide Release 8
Saving Vectors4-31
...........................................................................................................................................................................
2Browse your Call Center World and find the container in which you want 
to save the current vector.
• Click the + icon next to a container (for example, a Vector Folder) to 
show objects contained within it (for example, vectors).
• If needed to reduce clutter, click the – icon to the left of a container to 
collapse the display and hide the objects within it.
...........................................................................................................................................................................
3Highlight the name of the container (ScratchPad or Vector Folder) you 
chose.
...........................................................................................................................................................................
4If you want to give the vector a name different from the default name; 
type your preferred name in the Name field.
...........................................................................................................................................................................
5Select the Save button.
Result:  A graphical representation of the selected vector is saved to 
the scratchpad, or the visual vector is converted and stored on the 
ACD containing the Vector Folder.
END OF STEPS....................................................................................................................................................................................
In Navigator
Alternatively, you can drag and drop one or more vectors in the Navigator 
tool. 
						

							  Using the Vector Editor CentreVu Visual Vectors User Guide Release 8
Saving Vectors4-32
Features of the Save
Vector As windowThe Save Vector As window has the following features.
Save In
Use this area to browse your Call Center World for the container you want.
Name
The name of the vector
Of Type
This drop-down list box shows the type of object that is currently selected.
Save and Cancel buttons 
The Save and Cancel buttons you see on this window performs standard 
Microsoft Corp. Windows actions.
• Save accepts the current input and displays the next window. 
• Cancel ignores the current input and returns you to the previous 
window.