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Lucent Technologies CentreVu Visual Vectors Release 8 User Guide
Lucent Technologies CentreVu Visual Vectors Release 8 User Guide
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Using the Vector Editor CentreVu Visual Vectors User Guide Release 8 Completing Input Fields4-43 ............................................................................................................................................................................................................................................................Completing Input Fields OptionsYou can complete an input field by doing one of the following: • Enter the requested information in the text box. • Select the information from a drop-down list of valid entries. • Check a box for the input field.
Using the Vector Editor CentreVu Visual Vectors User Guide Release 8 Vector Scenarios4-44 ............................................................................................................................................................................................................................................................Vector Scenarios OverviewThere are many tasks related to call vectoring that Visual Vectors software helps you perform. Common scenarios may include: •Creating a New Goto Vector (4-44) •Moving/Copying or Saving Vectors to ACDs of Differing Types (4-53). Creating a New Goto Vector ............................................................................................................................................................................... 1Start CentreVu Visual Vectors. Result: The CentreVu Framework window appears. ........................................................................................................................................................................... 2In the CentreVu Framework window, select Vector (EAS) from the sub- menu for Vector Editor on the Tools menu or toolbar. Result: The Vector Editor window appears for a New Vector with an empty (grey) box for the first step. ........................................................................................................................................................................... 3To start your new vector, you want processing to branch to a different vector for nighttime callers only. First, you must test for the time of day. On the left-hand side of the Vector Editor window, select the Test palette. Result: The available icons for the Test palette are displayed. ........................................................................................................................................................................... 4Using the tooltips (if enabled), locate and select the Time Of Day icon, then drag the icon and drop it on the empty step box in the workspace area. Result: A yellow box appears when you can drop the icon. ........................................................................................................................................................................... 5Select Properties from the context (right-click) menu for the Time Of Day icon, or double-click the icon. Result: The Properties of Time Of Day window appears with default values.
Using the Vector Editor CentreVu Visual Vectors User Guide Release 8 Vector Scenarios4-45 ........................................................................................................................................................................... 6Select the Start Time: fields and enter 23: 00 and then select the Finish Time: fields and enter 5: 00 Result: Leading zeroes are discarded from numeric entries. ........................................................................................................................................................................... 7Optionally, you may type a comment for this test in the Comment: field, and then select OK. Result: The Properties window closes and the label for this test icon changes to TOD All 23:00 to All 05:00. ........................................................................................................................................................................... 8Two arrows to empty step boxes now appear in the workspace. The solid arrow points to the next step if the test is true; the broken or dotted arrow points to the next step if the test is false. To make a Goto Vector step, select the Routing palette. Result: The available step icons change to display icons for Routing. ........................................................................................................................................................................... 9Locate and select the icon in the palette for the Goto Vector step, then drag the icon and drop it on the empty step box for TRUE in the workspace area. Result: A yellow box appears when you can drop the icon. ........................................................................................................................................................................... 10Select Properties from the context (right-click) menu for the Goto Vector step icon, or double-click the icon. Result: The Properties of Goto Vector window appears with the required field outlined in red. ........................................................................................................................................................................... 11Select the Vector ID: field and enter 2. Result: The OK and Apply buttons are enabled in the Properties window. ........................................................................................................................................................................... 12Optionally, you may type a comment for this step in the Comment: field, and then select OK. Result: The Properties window closes and the label for this step icon changes to Vector 2.
Using the Vector Editor CentreVu Visual Vectors User Guide Release 8 Vector Scenarios4-46 ........................................................................................................................................................................... 13Next, you need to disconnect weekend callers after playing an announcement. To test the weekend condition, select the Test palette again. Result: The available icons for the Test palette are displayed. ........................................................................................................................................................................... 14Locate, select, and then drag and drop another Time Of Day icon onto the empty box for FALSE in the workspace area. Result: A second conditional branch is created, with two arrows pointing to empty step boxes. ........................................................................................................................................................................... 15Select Properties from the context (right-click) menu for the Time Of Day icon, or double-click the icon. Result: The Properties of Time Of Day window appears with default values. ........................................................................................................................................................................... 16Select Friday from the drop-down list of values for the Start Day: field, enter 20: 00 in the Start Time: fields, then select Monday from the drop- down list of values for the Finish Day: field, and enter 5: 00 in the Finish Time: fields. Result: Leading zeroes are discarded from numeric entries. ........................................................................................................................................................................... 17Optionally, you may type a comment for this test in the Comment: field, and then select OK. Result: The Properties window closes and the label for this test icon changes to TOD Fri 20:00 to Mon 05:00. ........................................................................................................................................................................... 18To specify the announcement to be played for weekend callers, select the Input/Output palette. Result: The available icons for the selected palette are displayed. ........................................................................................................................................................................... 19Locate and select the Announcement icon, then drag and drop it on the empty step box for TRUE in the workspace area. Result: A yellow box appears when you can drop the icon.
Using the Vector Editor CentreVu Visual Vectors User Guide Release 8 Vector Scenarios4-47 ........................................................................................................................................................................... 20Select Properties from the context (right-click) menu for the Announcement icon, or double-click the icon. Result: The Properties of Announcement window appears. The Extension: field is required. ........................................................................................................................................................................... 21Select the Extension: field and enter 84573. Result: The OK and Apply buttons are enabled in the Properties window. ........................................................................................................................................................................... 22Optionally, you may type a comment for this icon in the Comment: field, and then select OK. Result: The Properties window closes and the label for this icon changes to Ext 84573. ........................................................................................................................................................................... 23Now you want to disconnect the weekend calls. Select the End palette. Result: The available step icons change to display End icons. ........................................................................................................................................................................... 24Locate and select the Disconnect icon, then drag and drop it on the empty box for TRUE in the workspace area. Result: A yellow box appears when you can drop the icon. The Disconnect step icon ends this conditional branch. ........................................................................................................................................................................... 25Next, if the weekend condition tests false (the broken or dotted arrow), you want to queue the call. Select the Queue palette. Result: The available step icons change to display Queue icons. ........................................................................................................................................................................... 26Locate and select the Queue Unconditional icon, then drag and drop it on the empty step box for FALSE in the workspace area. Result: A yellow box appears when you can drop the icon. ........................................................................................................................................................................... 27Select Properties from the context (right-click) menu for the Queue Unconditional icon, or double-click the icon. Result: The Properties of Queue Unconditional window appears.
Using the Vector Editor CentreVu Visual Vectors User Guide Release 8 Vector Scenarios4-48 ........................................................................................................................................................................... 28Select Id from the drop-down list of values for the Skill: field. Result: The Skill Id: field is enabled and required. ........................................................................................................................................................................... 29Select the Skill Id: field and enter 1. Result: The OK and Apply buttons are enabled in the Properties window. ........................................................................................................................................................................... 30Optionally, you may type a comment for this step in the Comment: field, and then select OK. Result: The Properties window closes and the label for this step icon changes to Skill 1. ........................................................................................................................................................................... 31Now you want callers to wait while hearing ringback. Select the Input/ Output palette again. Result: The available step icons change to display icons for Input/ Output. ........................................................................................................................................................................... 32Locate and select the Ringback icon, then drag and drop it on the empty step box in the workspace area. Result: A yellow box appears when you can drop the icon. ........................................................................................................................................................................... 33Select Properties from the context (right-click) menu for the Ringback icon, or double-click the icon. Result: The Properties of Ringback window appears with a default value of 0 seconds. ........................................................................................................................................................................... 34Change the highlighted default value to 18 in the Seconds: field. Result: The Apply button is enabled in the Properties window. ........................................................................................................................................................................... 35Optionally, you may type a comment for this step in the Comment: field, and then select OK. Result: The Properties window closes and the label for this step icon changes to 18 secs.
Using the Vector Editor CentreVu Visual Vectors User Guide Release 8 Vector Scenarios4-49 ........................................................................................................................................................................... 36Next, you want to collect a digit after playing an announcement for the caller. Locate and select the Announcement icon, then drag and drop it on the empty step box in the workspace area. Result: A yellow box appears when you can drop the icon. ........................................................................................................................................................................... 37Select Properties from the context (right-click) menu for the Announcement icon, or double-click the icon. Result: The Properties of Announcement window appears. The Extension: field is required. ........................................................................................................................................................................... 38Select the Extension: field and enter 72349. Result: The OK and Apply buttons are enabled in the Properties window. ........................................................................................................................................................................... 39Optionally, you may type a comment for this icon in the Comment: field, and then select OK. Result: The Properties window closes and the label for this icon changes to Ext 72349. ........................................................................................................................................................................... 40Locate and select the Collect icon, then drag and drop it on the empty step box in the workspace area. Result: The label shows the default is to collect 1 digit, so you do not need to edit this icons default properties. ........................................................................................................................................................................... 41Now you want to route callers conditionally, based on the collected digit. You can add the condition later. Select the Routing palette. Result: The available icons change to display vector step icons for Routing. ........................................................................................................................................................................... 42Locate and select the Route To Number icon, then drag and drop it on the empty step box in the workspace area. Result: A yellow box appears when you can drop the icon.
Using the Vector Editor CentreVu Visual Vectors User Guide Release 8 Vector Scenarios4-50 ........................................................................................................................................................................... 43Select Properties from the context (right-click) menu for the Route To Number icon, or double-click the icon. Result: The Properties of Route To Number window appears with default values. ........................................................................................................................................................................... 44Change the highlighted default value in the Number: field to 93031234567. Result: The Apply button is enabled in the Properties window. ........................................................................................................................................................................... 45Optionally, you may type a comment for this icon in the Comment: field, and then select OK. Result: The Properties window closes and the label for this icon changes to 93031234567 no. ........................................................................................................................................................................... 46You must add the conditional branch, so select the Test palette. Result: The available icons change to display Test icons. ........................................................................................................................................................................... 47Locate and select the Caller Info icon, then drag and drop the icon onto the arrow BEFORE the Route To Number icon in the workspace area. Result: A yellow box appears when you can drop the icon between existing icons. ........................................................................................................................................................................... 48Select Properties from the context (right-click) menu for the Caller Info icon, or double-click the icon. Result: The Properties of Caller Info window appears with default values. ........................................................................................................................................................................... 49Select digits from the drop-down list of values for the Measure: field. Result: The Apply button is enabled. ........................................................................................................................................................................... 50Select the default value of 0 in the Threshold: field and change it to 5. Result: The highlighted value changes in the Properties window.
Using the Vector Editor CentreVu Visual Vectors User Guide Release 8 Vector Scenarios4-51 ........................................................................................................................................................................... 51Optionally, you may type a comment for this icon in the Comment: field, and then select OK. Result: The Properties window closes and the label for this icon changes to DIG = 5. ........................................................................................................................................................................... 52There are now two empty step boxes in the workspace area. The true box (solid arrow) is the next step if the collected digit was 5; otherwise, the false box is next. If their collected digit was not 5, you want callers to wait while hearing music, so select the Input/Output palette. Result: The available icons change to display Input/Output icons. ........................................................................................................................................................................... 53Locate and select the Music icon, then drag and drop it on the empty box for FALSE in the workspace area. Result: A yellow box appears when you can drop the icon. ........................................................................................................................................................................... 54Select Properties from the context (right-click) menu for the Music icon, or double-click the icon. Result: The Properties of Music window appears with a default value of 0 seconds. ........................................................................................................................................................................... 55Change the highlighted default value to 30 in the Seconds: field. Result: The Apply button is enabled in the Properties window. ........................................................................................................................................................................... 56Optionally, you may type a comment for this step in the Comment: field, and then select OK. Result: The Properties window closes and the label for this step icon changes to 30 secs. ........................................................................................................................................................................... 57You want to play an announcement for callers every 30 seconds. Locate and select the Announcement icon, then drag and drop it on the empty box after the Music icon. Result: A yellow box appears when you can drop the icon.
Using the Vector Editor CentreVu Visual Vectors User Guide Release 8 Vector Scenarios4-52 ........................................................................................................................................................................... 58Select Properties from the context (right-click) menu for the Announcement icon, or double-click the icon. Result: The Properties of Announcement window appears. The Extension: field is required. ........................................................................................................................................................................... 59Enter 74934 in the Extension: field. Result: The OK and Apply buttons are enabled in the Properties window. ........................................................................................................................................................................... 60Optionally, you may type a comment for this icon in the Comment: field, and then select OK. Result: The Properties window closes and the label for this icon changes to Ext 74934. ........................................................................................................................................................................... 61Now to create a loop back to hearing music, drag the empty step box to the FALSE arrow immediately BEFORE the Music step icon. Result: A solid line joins this arrow, showing the unconditional nature of this goto step. ........................................................................................................................................................................... 62Lastly, there is still an empty step box after the Route To Number icon. To finish editing your new vector, select the End palette. Result: The available step icons change to display End icons. ........................................................................................................................................................................... 63Locate and select the Stop icon, then drag and drop it on the empty step box in the workspace area. Result: A yellow box appears when you can drop the icon. The Stop step icon ends this conditional branch.