Lucent Technologies CentreVu Visual Vectors Release 8 User Guide

							  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Properties of Objects2-37
VDN objectThe following describes properties of the VDN object:
Properties Description
Name Name of the VDN in the CentreVu CMS Dictionary.
Type Type of object.
Permission Displays permissions (read, write, or both) you have for 
this VDN.
Extension VDN extension number.
Vector Id Shows the number or synonym identifying the vector 
assigned to this VDN. You can change this assignment if 
you have VDN permissions on the CMS for the ACD.
Description Characters describing the VDN in the CMS Dictionary. 
You can edit this field.
Skill Pref Shows what skill preference(s) is(are) assigned to this 
VDN. You can change this assignment if you have VDN 
permissions on the CMS for the ACD (EAS only). 
						

							  Setting Up Your Call Center World CentreVu Visual Vectors User Guide Release 8
Properties of Objects2-38 
						

							  Using Framework and Navigator CentreVu Visual Vectors User Guide Release 8
3
-1
3 Using Framework and 
Navigator 
............................................................................................................................................................................................................................................................Overview
PurposeThis chapter explains how to use CentreVu Framework and the Navigator 
tool.
It is divided into the following sections:
• Framework Software Overview
• How to Access Framework
• Selecting and Running Navigator
• Navigating Your Call Center World.
See the overview to each section for a preview of the sections contents. 
						

							  Using Framework and Navigator CentreVu Visual Vectors User Guide Release 8
Framework Software Overview3-2
Framework Software Overview
............................................................................................................................................................................................................................................................Overview
PurposeCentreVu Framework gives you access to all of the CentreVu Visual 
Vectors features and gives you the ability to manage any connections 
CentreVu Visual Vectors has to CentreVu CMS servers. This section gives 
an overview of this software.
In this sectionThis section includes information you should know before starting the 
software:
•Frameworks Features (3-3)
•Closing windows (3-4)
•Disconnecting and exiting the software (3-5) 
						

							  Using Framework and Navigator CentreVu Visual Vectors User Guide Release 8
Frameworks Features3-3
............................................................................................................................................................................................................................................................Frameworks Features
Software functionsCentreVu Framework has three main functions:
• To allow access to a set of tools, including the Navigator, Vector 
Editor, and VDN Assignment Wizard.
• To manage one or more connections to 
CentreVu CMS servers 
required to perform ACD actions such as renaming entities, saving 
vectors, and making VDN assignments.
• To help manage multiple tool windows. 
						

							  Using Framework and Navigator CentreVu Visual Vectors User Guide Release 8
Closing windows3-4
............................................................................................................................................................................................................................................................Closing windows
How to close windowsTo close a window, select Close from the File menu, or press Alt+ F4.
To close all windows, select the Close All item on the Window menu from 
the CentreVu Framework window. 
						

							  Using Framework and Navigator CentreVu Visual Vectors User Guide Release 8
Disconnecting and exiting the software3-5
............................................................................................................................................................................................................................................................Disconnecting and exiting the software
How to disconnect and
exit the softwareTo exit the software, select Exit from the File menu.
You may exit the software while connected to one or more 
CentreVu CMS 
server(s); Visual Vectors software disconnects you automatically before 
closing the 
CentreVu Framework window.
If you have open windows other than the 
CentreVu Framework window 
(such as the Vector Editor or Navigator tools), and you try to exit, a 
message displays. Select Yes to disconnect and exit. 
						

							  Using Framework and Navigator CentreVu Visual Vectors User Guide Release 8
How to Access Framework3-6
How to Access Framework
............................................................................................................................................................................................................................................................Overview
PurposeFrom the CentreVu Framework window you can access tools to view, 
modify, add, and delete ACD items in the 
CentreVu CMS database. You 
can use the Navigator to view or modify the properties of objects in your 
Call Center World, including renaming some types of objects. You can use 
the Vector Editor to create new vectors or edit existing ones, and you can 
use VDN Assignment Wizard to assign one or more VDN(s) to a vector.
No matter which tool you use to select an operation, the way in which you 
perform the operation is the same. 
In this sectionThis section includes the following information:
• Starting 
CentreVu Framework 
• Accessing objects in your Call Center World
• Connecting to a CentreVu CMS Server. 
						

							  Using Framework and Navigator CentreVu Visual Vectors User Guide Release 8
Starting CentreVu Framework3-7
............................................................................................................................................................................................................................................................Starting CentreVu Framework 
How to start Centre Vu
FrameworkUse the following steps to start the software on Microsoft Corp.Windows 
95/98 or Microsoft Corp.Windows NT 4.0.
...........................................................................................................................................................................
1Select Start from the taskbar.
...........................................................................................................................................................................
2Select Programs from the Start menu.
...........................................................................................................................................................................
3Select the “Lucent CentreVu Visual Vectors 8.0” program group.
...........................................................................................................................................................................
4Select “CentreVu Visual Vectors 8.0”.
Result:  The software program starts and the Framework window 
opens. Although Visual Vectors is running, you are not yet connected 
to a CMS server.
Result:  CentreVu Framework is Visual Vectors main window. You will 
use the toolbar buttons and pull-down menus to access ACD 
information from a CMS server.
Result:  The following figure illustrates how Framework appears before 
logging into a CMS server.
END OF STEPS.................................................................................................................................................................................... 
						

							  Using Framework and Navigator CentreVu Visual Vectors User Guide Release 8
Accessing objects in your Call Center World3-8
............................................................................................................................................................................................................................................................Accessing objects in your Call Center World 
ProcedureTo access objects in your Call Center World, complete the following steps:
...........................................................................................................................................................................
1Select Navigator from the Tools menu or Framework toolbar.
Result:  The Navigator window opens.