Kyocera FS C5400DN User Manual

							Troubleshooting 6-7
The left cover of the printer is open. Close the left cover.
The top cover of the printer is open. Close the printer top cover.
This message is displayed when Remove Memory was selected while a USB 
memory was being used.
The previous screen is displayed again 1 or 2 seconds.
You attempted to print with a paper size and paper type that cannot be used for 
duplex printing. Press [OK] to print onto one-side of the paper only.
Turn the power switch off and then back on again. If this message still remains, 
turn the power switch off, and contact your service representative or authorized 
service center.
The printer controller and operation panel cannot exchange data. Turn the 
printer off and unplug it from the mains power supply. Then contact your service 
representative or authorized service center. See the back page of this manual 
for the relevant phone numbers.
MessageCorrective Action
Close left cover.
Close top cover.
Cannot remove the
memory while in use.
Cannot duplex print
on this paper.
Error occurred.
Turn the main power
switch off and on.
F###
Error occurred.
Turn the main power
switch off and on.
F000
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							6-8Troubleshooting 
This message is displayed when the Job Accounting function is enabled and an 
attempt has been made to exceed the print limit set for each account. To return 
the printer to the print-ready status, press [OK].
For more information, refer to Job Accounting (Job Accounting settings) on 
page 4-95.
The hard disk installed in the printer is not formatted, and therefore cannot be 
read or written.
The memory card inserted in the printer is not formatted, and therefore cannot 
be read or written. To format a memory card, follow the procedure in Format 
Mem. Card (Formatting the memory card) on page 4-78.
A hard disk error has occurred. Look at the error code given in place of ## and 
refer to Storage Error Codes on page 6-14. To ignore the hard disk error, press 
[OK].
Replace Maintenance Kit which is displayed on the message display. 
Replacement of the maintenance kit is necessary at every 300,000 images of 
printing and requires professional servicing. Contact your service technician.
Printing using the Job Box function failed because there was insufficient space 
available on the hard disk or RAM disk, or because the RAM disk was disabled 
when demounting the hard disk. To print an error report and return the printer to 
the print-ready status, press [OK].
This message is displayed when printing was attempted, despite the Job 
Account function being on with Restriction applied as the job limit for each job 
account. 
To return the printer to the print-ready status, press [OK].
For more information, refer to Job Accounting (Job Accounting settings) on 
page 4-95.
MessageCorrective Action
Job Accounting
restriction exceeded.
Press [OK].
Format the hard disk.
Format memory card.
Hard disk error.
Press [OK].
##
Replace MK.
Job not stored.
Press [OK].
Restricted by
Job Accounting.
Press [OK].
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							Troubleshooting 6-9
Current print processing cannot continue because of occurrence of KPDL error 
which is categorized by ##. To print out an error report, display KPDL Error 
Rpt. from the menu system, and select On. Press [OK] to resume printing. You 
can abandon printing by pressing [Cancel].
If Auto Error Clear is set to On, printing will be automatically resumed after a 
preset period of time.
The paper cassette matching the paper size and paper type of the print job is 
empty. Load paper into the paper cassette as displayed in place of #. Press 
[OK] to resume printing. 
If you want to print from a different paper source, press U or V to display 
Alternative: and you can change the source for paper feeding. After 
selecting a paper source and pressing [MENU], Paper Settings appears. By 
pressing the U, the paper type settings menu appears. After setting the correct 
paper type, press [OK] and printing starts.
There is no paper cassette installed in the printer that matches the paper size 
and paper type of the print job. Set paper in the MP tray. Press [OK] to resume 
printing. (Note that feeding the paper having a paper size which does not match 
the current paper size from the MP tray can cause paper jam.)
If you want to print from a different paper source, press U or V to display 
Alternative: and you can change the source for paper feeding. After 
selecting a paper source and pressing [MENU], Paper Settings appears. 
By pressing the U, the paper type settings menu appears. After setting the 
correct paper type, press [OK] and printing starts.
This message is displayed when Low was selected in Security Level.
The total amount of data received by the printer exceeds the printer’s internal 
memory. 
Try adding more memory. Press 
[OK] to resume printing. You can abandon 
printing by pressing 
[Cancel].
If Auto Error Clear is set to On, printing will be automatically resumed after a 
preset period of time.
A memory card error has occurred. Look at the error code given in place of ## 
and refer to Memory Card and USB Memory Errors on page 6-14. To return the 
printer to the print-ready status, press [OK].
MessageCorrective Action
KPDL error.
Press [OK].
Add paper in casset.#
Add paper in MP tray.
Low security
Memory is full.
Print job cannot be
processed completely.
Memory card error.
Press [OK].
##
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							6-10Troubleshooting 
Multi copies cannot be printed because RAM disk is disabled or the hard disk is 
not installed. Try adding more memory or installing hard disk, and configuring 
the RAM disk settings.
This message is displayed when the optional paper feeder PF-510 is not 
connected to a power source and COATED (coated paper) is selected as the 
paper type setting. Connect it to a power source via the printer.
Displayed when the installed toner is the original Kyocera Mita product.
A paper jam has occurred. The location of the paper jam is indicated in place of 
the #’s. For details, refer to Clearing Paper Jams on page 6-15.
The selected cassette is being prepared.
There is no paper cassette in the feeder, or the cassette is not inserted properly. 
After reinserting the paper cassette, you should be able to print. When two or 
more optional feeders are installed and the lowest one is selected, the same 
message will appear if any of the upper paper feeder and the printer cassette is 
improperly installed.
The data transferred to the printer was too complex to print on a page. Press 
[OK] to resume printing.
MessageCorrective Action
No multi copies.
Press [OK].
Disconnect the power
cord from the machine
and connect it to the
multi purpose feeder.
Original toner
installed.
Paper
jammed in
############
Loading paper.
Paper path error.
Set cassette.
 
 
Print overrun.
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							Troubleshooting 6-11
A RAM disk error has occurred. Look at the error code given in place of ## and 
refer to Storage Error Codes on page 6-14. To ignore the RAM disk error, press 
[OK].
Toner has run out in the toner container(s). Replace the toner container using a 
new toner kit for the particular color. The printer does not operate when this 
message is displayed.
For example, if Replace toner.[C][K] is displayed, replace the cyan and 
the black toner containers.
For details, refer to Toner Container Replacement on page 5-2.
Two messages are displayed alternately. The toner in the displayed color (C: 
Cyan, M: Magenta, Y: Yellow or K:Black) has run low. Ensure that a new toner 
container is available without delay. For details, refer to Toner Container 
Replacement on page 5-2.
The top tray has become full (approx. 500 pages). You must remove all printed 
pages from the top tray. When the printer detects that the top tray is empty 
again, the printer will continues printing into the top tray.
Displayed when the installed toner is not the original Kyocera product. Install 
original Kyocera toner.
MessageCorrective Action
RAM disk error.
Press [OK].
##
Replace the toner.
[C][M][Y][K]
Clean the printer.
Toner is running out.
[C][M][Y][K]
Top tray is full of
paper.
Remove the paper.
Unknown toner
installed.
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							6-12Troubleshooting 
This message is displayed if the installed toner containers regional specification 
does not match the printers.
Install the specified toner container.
An error has occurred in the USB memory device. To return the printer to the 
print-ready status, press [OK].
Look at the error code given in place of ## and refer to Storage Error Codes on 
page 6-14. To ignore the USB memory error, press [OK].
When the cassette does not contain any paper that matches the print data 
(paper size and type), this message allows you to specify an alternative 
cassette to use instead. A paper source number is only displayed when an 
optional paper feeder is installed. To print from a different paper source, refer to 
Paper Feed Mode (Setting the paper feed source) on page 4-55.
This message is displayed when the Job Accounting function is enabled and no 
account is set for a transmitted print job or the specified account is not 
registered (the incorrect account is set).
To return the printer to the print-ready status, press [OK].
For more information, refer to Job Accounting (Job Accounting settings) on 
page 4-95.
Displayed when an attempt is made to register an account in the Job 
Accounting menu by entering an account code that already exists.
For more information, refer to Job Accounting (Job Accounting settings) on 
page 4-95.
• The ID or Password entered for the Job Accounting function is not correct. 
Check the ID or Password.
For more information, refer to Job Accounting (Job Accounting settings) on 
page 4-95.
• The user ID entered for a private job, or a stored job is not correct. Check the 
user ID that you specified on the printer driver. For more information, refer to 
Job Box on page 4-26.
MessageCorrective Action
Unknown toner
installed. PC
[C][M][Y][K]
 
USB memory error.
Press [OK].
##
Alternative:  
B  A5       Plain
C  A4       Labels
D  B4       Plain
 
Incorrect account ID.
Press [OK].
This account ID is
already registered.
 
Incorrect ID.
 
 
Incorrect account ID.
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							Troubleshooting 6-13
 The password does not match the password set. Enter the correct password. 
For more information, refer to Job Accounting (Job Accounting settings) on 
page 4-95.
MessageCorrective Action
Incorrect password.
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							6-14Troubleshooting 
Storage Error Codes
Hard Disk Errors
Memory Card and USB Memory Errors
RAM Disk Errors
CodeMeaning
01Hard disk format error. If this error recurs even if the power has been turned 
off and then on, reformat the hard disk.
02The disk system is not installed. Recheck the requirements for using the 
system and the devices.
04There is no available hard disk space. Delete unnecessary files, etc., in order 
to free up space.
05The specified file does not exist in the hard disk.
06There is no memory available to the hard disk system. Increase the available 
memory.
10Formatting is not possible because host data is being spooled on the hard 
disk. Wait until the hard disk is ready, and then format.
97The number of permanent code jobs that can be stored reached the limit 
value, and no more can be saved. Either delete some unnecessary jobs, etc., 
or increase the limit.
98An unreadable page was found in a job (The job is damaged.).
99A print job for the specified ID does not exist in the hard disk.
CodeMeaning
01The printer does not support the memory card inserted, or the memory card 
is broken. Insert the correct memory card.
For more information, refer to USB Memory (USB memory selection) section.
02The memory card is not installed. Recheck the requirements for using the 
system and the memory card.
03The memory card is write protected. Check the memory cards status.
04There is not enough space in the memory card. Delete unnecessary files or 
use a new memory card.
05The specified file is not on the memory card or the USB memory.
06There is not enough printer memory to support the memory card system. 
Increase printer memory.
50The memory card is write protected, or invalid. Check the memory cards 
status.
CodeMeaning
01Format error. Try turning the power off and on again.
02RAM disk mode is Off. Turn RAM disk mode On from the operation panel.
04No disk space. Purge unnecessary files.
05Specified file is not on disk.
06Insufficient printer memory to support the RAM disk system. Expand printer 
memory.
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							Troubleshooting 6-15
Clearing Paper Jams
If the paper jammed in the paper transport system, or no paper sheets 
were fed at all, the Paper jam message appears and the location of the 
paper jam (the component where the paper jam has occurred) is also 
indicated. The printer automatically goes off-line when this message is 
displayed. Remove jammed paper. After removing jammed paper, the 
printer will re-start printing.
Possible Paper Jam Locations
The figure below explains the printer’s paper paths including the options. 
The locations where paper jams might occur are also shown here, with 
each location explained in the table below. Paper jams can occur in more 
than one component on the paper paths.
Paper Jam MessageDescriptionReference 
Page
Paper is jammed inside the printer, 
paper cassette or MP tray.page 6-16
page 6-17
page 6-19
Paper Feeders
PF-500, PF-510 MP Tray
Paper Cassette
Paper
jammed in
the printer.
[ Help ]
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							6-16Troubleshooting 
General Considerations for Clearing Jams
Bear in mind the following considerations when attempting jam removal:
• If paper jams occur frequently, try using a different type of paper, 
replace the paper with paper from another ream, flip the paper stack 
over, or rotate the paper stack 180 degrees. The printer may have 
problems if paper jams recur after the paper was replaced.
• Whether or not the jammed pages are reproduced normally after 
printing is resumed depends on the location of the paper jam.
Paper Jam at Cassette
Paper is jammed at paper cassette. 
1First, open the printers front cover and check for paper jams in the 
paper transfer unit.
For more information, refer to Paper Jam in Printer on page 6-17.
2Pull out the paper cassette and remove the jammed paper.
Paper Jam at MP Tray
Paper is jammed at the MP tray. Remove the jammed paper using the 
procedure given below.
1First, open the printers front cover and check for paper jams in the 
paper transfer unit.
For more information, refer to Paper Jam in Printer on page 6-17. Paper is jammed at the optional 
paper feeder’s cassette #.page 6-19
Paper Jam MessageDescriptionReference 
Page
Paper
jammed in
cassette #.
[ Help ]
CAUTION  When pulling the paper, pull it gently so as not to 
tear it. Torn pieces of paper are difficult to remove and may 
be easily overlooked, deterring the jam recovery.
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