Konica Minolta magicolor 2590MF User Manual

							Solving Problems with Printing Quality 187
Irregular 
print or mot-
tled image 
appears.The media is moist 
from humidity.Adjust the humidity in the media stor-
age area.
Remove the moist media and replace it 
with new, dry media.
Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.Use KONICA MINOLTA-approved 
media. See “Specifications” on page 
40.
Also, refer to http://printer. konicami-
nolta.com for a complete list of cur-
rently approved media.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
The drum cartridge is 
defective.Remove the drum cartridge and check 
for damage. If it is damaged, replace it.
The fuser separator 
levers are adjusted 
for envelope printing.Return the fuser separator levers to the 
plain paper setting.
There is 
insufficient 
fusing or the 
image 
comes off 
when 
rubbed.The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media. 
Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.Use KONICA MINOLTA-approved 
media. See “Specifications” on page 
40.
Also, refer to http://printer. konicami-
nolta.com for a complete list of cur-
rently approved media.
Media type is set 
incorrectly.When printing envelopes, labels, post-
cards, thick stock, or transparencies, 
specify the appropriate media type in 
the printer driver.
The fuser separator 
levers are adjusted 
for envelope printing.Return the fuser separator levers to the 
plain paper setting. Symptom Cause Solution
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							Solving Problems with Printing Quality 188
There are 
toner 
smudges or 
residual 
images.One or more of the 
toner cartridges are 
defective or installed 
incorrectly.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
The fuser separator 
levers are adjusted 
for envelope printing.Return the fuser separator levers to the 
plain paper setting.
There are 
toner 
smudges on 
the back side 
of the page 
(whether or 
not it has 
been 
duplexed).The media transfer 
roller is dirty.Clean the media transfer roller.
If you think the transfer roller should be 
replaced, contact Technical Support 
with the error information.
The media path is 
dirty with toner.Print several blank sheets and the 
excess toner should disappear.
One or more of the 
toner cartridges are 
defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
The drum cartridge is 
defective.Remove the drum cartridge and check 
for damage. If it is damaged, replace it.
Abnormal 
areas (white, 
black, or 
color) appear 
in a regular 
pattern.The laser lens is dirty. Clean the laser lens.
A toner cartridge may 
be defective.Remove the toner cartridges with the 
color causing the abnormal image. 
Replace it with a new toner cartridge.
The drum cartridge is 
defective.Remove the drum cartridge and check 
for damage. If it is damaged, replace it. Symptom Cause Solution
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							Solving Problems with Printing Quality 189
Image 
defects.The laser lens is dirty. Clean the laser lens.
A toner cartridge may 
be leaking.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
A toner cartridge may 
be defective.Remove the toner cartridge with the 
color causing the abnormal image.
Replace it with a new toner cartridge.
The drum cartridge 
may be defective.Remove the drum cartridge and check 
for damage. If it is damaged, replace it.
Lateral lines 
or bands 
appear on 
image.The machine is not 
level.Place the machine on a flat, hard, level 
surface.
The media path is 
dirty with toner.Print several sheets and the excess 
toner should disappear.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
The drum cartridge is 
defective.Remove the drum cartridge and check 
for damage. If it is damaged, replace it.
Colors look 
drastically 
wrong.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and verify 
that the toner is distributed evenly on 
each cartridge roller, and reinstall the 
toner cartridges.
One or more of the 
toner cartridges may 
be low or empty.Check the control panel for an 
X 
TONER LOW
 or X TONER EMPTY 
message. If necessary, replace the 
specified toner cartridge.
Colors are 
not register-
ing properly; 
colors are 
mixed or 
have 
page-to-pag
e variation.The engine cover is 
not properly closed.Make sure that the engine cover is 
closed.
The drum cartridge is 
not correctly seated.Remove the drum cartridge and rein-
stall it.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media. Symptom Cause Solution
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							Solving Problems with Printing Quality 190
If the problem is not resolved, even after all of the above have been per-
formed, contact Technical Support with the error information.
For contact information, refer to the Need Assistance sheet.Line art does 
not print in 
color.The line art setting for 
2400 x 600 dpi 
requires Color Match-
ing to be turned off.In the printer driver, go to Quality tab 
and choose Off in the Color Matching.
Lower the resolution to 1200 x 600 or 
600 x 600 dpi.
The color 
has a poor 
reproduction 
or has poor 
color density.The drum cartridge 
may be defective.Remove the drum cartridge and check 
for damage. If it is damaged, replace it. Symptom Cause Solution
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							Status, Error, and Service Messages 191
Status, Error, and Service Messages
Status, error, and service messages are displayed in the message window. 
They provide information about your machine and help you locate many prob-
lems. When the condition associated with a displayed message has changed, 
the message is cleared from the window.
Status Messages
This message... means... Do this...
CANCELLING JOBThe job is being cancelled.  No action needed.
*ENERGY SAVE*The machine is in Energy 
Save mode to reduce 
power consumption during 
periods of inactivity.
IMAGINGThe image from the digital 
camera is being rendered.
*PLEASE WAIT!*After replacing a toner car-
tridge, or after rebooting 
your machine after environ-
mental changes, your 
machine automatically 
pauses to do an 
Auto-Image Density Con-
trol (AIDC) cycle. This pro-
cess is provided to make 
reliable machine operation 
with optimum output quality 
possible. 
The machine is warming 
up.
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							Status, Error, and Service Messages 192
Error Messages
For details on fax error messages, refer to the magicolor 2590MF Fac-
simile User’s Guide.
This message... means... Do this...
:EMPTYTray 1 or Tray 2 ran 
out of paper.Load media into the 
specified tray.
TEXT x1.00 1
ä[A]ü #XXX Warn Fax
A fax error occurred 
while an operation 
was being per-
formed in Copy 
mode.Press the Fax key to 
check the error condi-
tion, and take appropri-
ate measures.
*CANNOT CONNECT*
XXX ServerWhile the scanned 
document was 
being sent in Scan 
mode, a connection 
with the specified 
server could not be 
established.Check the Network 
and E-mail settings 
and send the data 
again.
*CANNOT GET IP*
SMTP ServerThe IP address of 
the SMTP server 
could not be 
obtained from the 
DNS server.Check the Network 
and E-mail settings 
and send the data 
again.
*COMM.ERROR*
SMTP ServerWhile data was 
being sent in Scan 
mode, the connec-
tion to the server 
was cut.Check the Network 
and E-mail settings 
and send the data 
again.
*DISCONNECT*
SMTP ServerIn Scan mode, the 
connection to the 
server was cut.Check the Network 
and E-mail settings 
and send the data 
again.
DOC.FEED COVER OPEN 
(Displaying alternately) 
CLOSE DOC.FEED COVER
The ADF feed cover 
is opened.Close the ADF feed 
cover.
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							Status, Error, and Service Messages 193
DOCUMENT COVER OPEN 
(Displaying alternately) 
CLOSE DOCUMENT COVER
The document is 
loaded into the ADF, 
but the ADF is 
opened.Close the ADF.
DRUM 
(Displaying alternately) 
END
The drum cartridge 
has reached the 
end of its service 
life.Replace the drum car-
tridge.
DRUM 
(Displaying alternately) 
LOW
The drum cartridge 
is near the end of its 
life.Prepare a new drum 
cartridge.
DRUM CARTRIDGE
NOT INSTALLEDThe drum cartridge 
is not installed.Install the drum car-
tridge.
DRUM LIFE END 
(Displaying alternately) 
CHANGE DRUM
The waste toner 
bottle in the drum 
cartridge is full.Replace the drum car-
tridge.
DUPLEX COVER OPEN 
(Displaying alternately) 
CLOSE DUPLEX COVER
Duplex cover is 
open.Close the duplex 
cover.
FILE FULL 
(Displaying alternately) 
PRESS ANY KEY
The memory has 
becomes full while 
scanning a docu-
ment in Scan mode.Turn the machine off, 
and then, after waiting 
a few seconds, turn it 
on again.
Decrease the amount 
of data to be scanned 
(for example, by 
decreasing the resolu-
tion), and then try 
scanning again.
FRONT COVER OPEN 
(Displaying alternately) 
CLOSE FRONT COVER
The engine cover is 
opened.Close the engine 
cover. This message... means... Do this...
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							Status, Error, and Service Messages 194
*JOB CANCELED*While a document 
was being scanned 
from the original 
glass in Scan mode, 
more than one 
minute had passed 
after the first page 
of the document 
was scanned or the 
data could not be 
sent. Therefore, the 
scan job was auto-
matically canceled.Turn the machine off, 
and then, after waiting 
a few seconds, turn it 
on again.
When sending multi-
ple pages, for exam-
ple, from a book, scan 
the first page, and then 
scan the next page 
within one minute.
NO SUITABLE PAPER 
LOAD PAPER(XX)ID card copying is 
specified, but paper 
of a size other than 
A4, Letter or Legal 
is loaded in the 
paper tray.Load A4-, Letter- or 
Legal-size paper in the 
paper tray. ID card 
copying cannot be 
used with paper of a 
size other than A4, Let-
ter or Legal.
MEDIA TYPE ERROR 
(Displaying alternately)
LOAD CORRECT MEDIA
XXTRANSPARENCY
 
was selected as the 
paper type, but 
paper other than 
transparencies is 
loaded into Tray 1.Load the correct media 
type in Tray 1.
A setting other than 
TRANSPARENCY 
was selected as the 
paper type, but 
transparencies are 
loaded into Tray 1.
MEMORY FULL
(Displaying alternately)
PRESS ANY KEY
The machine has 
received more data 
than can be pro-
cessed with its inter-
nal memory.Turn the machine off, 
and then, after a few 
seconds, turn it on 
again. Decrease the 
amount of data to be 
printed (for example, 
by decreasing the res-
olution), and then try 
printing again. This message... means... Do this...
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							Status, Error, and Service Messages 195
NO DUPLEX PAPERDuplex (Dou-
ble-Sided) printing 
is specified, but no 
paper compatible 
with duplex (Dou-
ble-Sided) printing 
is loaded.Load paper compati-
ble with duplex (Dou-
ble-Sided) printing. 
Only plain and letter-
head paper are com-
patible with duplex 
(Double-Sided) print-
ing.
*NO NETWORK SETTING*The network set-
tings had not been 
completely specified 
when the machine 
was switched to 
Scan mode.Before scanning in 
Scan mode, specify 
the network settings in 
the 
NETWORK SET-
TING
 menu.
*NOT E-MAIL ADDRESS*An E-mail address 
was not pro-
grammed in the 
one-touch dial key 
or speed dial num-
ber.
(This message 
appears if a fax 
number or E-mail 
address is pro-
grammed for group 
dialing.)Before sending scan 
data using one-touch 
dial keys or speed dial 
numbers, register an 
E-mail address with 
the one-touch dial key 
or speed dial number.
*NOT REGISTERD!*An E-mail address 
was not pro-
grammed in the 
one-touch dial key 
or speed dial num-
ber.
ORIGINAL DOC. JAM 
(Displaying alternately) 
OPEN DOC.FEED COVER
Media has misfed in 
the ADF.Locate and remove the 
misfeed.
OUTPUT BIN FULL
(Displaying alternately) 
REMOVE PAPER
The output bin is full 
of media.Remove all media from 
the output bin. This message... means... Do this...
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							Status, Error, and Service Messages 196
PAPER EMPTY
(Displaying alternately) 
LOAD PAPER(XX)
Tray X (Tray 1 or 
Tray 2) ran out of 
paper.Load paper into the 
specified paper tray.
PAPER JAM 
(Displaying alternately) 
OPEN DUPLEX COVER
Media has misfed in 
the duplex option.Locate and remove the 
misfeed.
PAPER JAM 
(Displaying alternately) 
OPEN FRONT COVER
Media has misfed in 
fuser area or trans-
fer roller area.Locate and remove the 
misfeed.
PAPER MISFEED 
(Displaying alternately) 
OPEN FRONT COVER
Media has misfed 
while being pulled 
from the tray.Locate and remove the 
misfeed.
PAPER SIZE ERROR 
(Displaying alternately) 
RESET PAPER(XX)
The size of the 
media loaded in the 
media tray is incor-
rect.Load the correct media 
size in the specified 
tray.
REMOVE ORIG. IN ADFID card copying is 
specified, but the 
document is loaded 
into the ADF.Remove the document 
from the ADF. ID card 
copying can only be 
used with a document 
placed on the original 
glass.
SCANNER UNIT OPEN 
(Displaying alternately) 
CLOSE SCANNER UNIT
Open the scanner 
unit.Close the scanner unit.
*SERVER MEMORY FULL*
SMTP ServerThe memory of the 
SMTP server has 
become full.The server memory is 
full. Free up some 
space on the disk such 
as by contacting your 
server administrator. This message... means... Do this...
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