Konica Minolta magicolor 2590MF User Manual
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Solving Problems with Media Misfeeds 177 Media is mis- feeding.Envelopes are facing the wrong way in Tray 1.Load the envelopes in Tray 1 with the flaps facing down. If the flaps are on the long edge, load the envelopes with the flap toward the left of the machine with the flaps facing down. Transparencies have collected static elec- tricity in the tray.Remove the transparencies and load them in Tray 1 one sheet at a time. Do not fan transparencies before loading them. Unsupported media (wrong size, thick- ness, type, etc.) is being used.Use KONICA MINOLTA-approved media. See “Specifications” on page 40. Also, refer to http://printer. konicami- nolta.com for a complete list of cur- rently approved media. The media feed roller is dirty.Clean the media feed roller. For more details, refer to “Interior” on page 145. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals
Solving Other Problems 178 Solving Other Problems To order KONICA MINOLTA consumables, go to www.q-shop.com. Symptom Cause Solution Machine power is not on.The power cord is not correctly plugged into the outlet.Turn off the machine, confirm that the power cord is correctly plugged into the outlet, and then turn on the machine. Something is wrong with the outlet con- nected to the machine.Plug another electrical appliance into the outlet and see whether it operates properly. The power switch is not correctly turned on (I position).Turn the power switch off (O position), then turn it back to the on (I position). The machine is con- nected to an outlet with a voltage or fre- quency that does not match the machine specifications.Use a power source with the specifica- tions listed in appendix A, “Technical Specifications.” The control panel dis- plays TONER LOW much sooner than expected.One of the toner car- tridges may be defec- tive.Remove the toner cartridges and check for damage. If it is damaged, replace it. Printed with heavy toner coverage.See specifications in Appendix A. Cannot print the machine status list.The tray is empty. Check that at least Tray 1 is loaded with media, in place, and secure. There is a media mis- feed.Clear the media misfeed. When the paper type or paper size for Tray 1 is changed, Warn Fax appears.If a fax is received, it could not be printed on paper of the cur- rently specified type or size. However, copy and print opera- tions can be per- formed.To print a received fax, change the paper type to PLAIN PAPER and the paper size to A4, LEGAL, LETTER or OFICIO (Mexico only). Downloaded From ManualsPrinter.com Manuals
Solving Other Problems 179 Images can- not be printed from the digital camera.The digital camera transfer mode is not set to PictBridge.Set the digital camera transfer mode to PictBridge. The machine supports only PictBridge-enabled digital camera. If the print settings specified for the digi- tal camera differ from the print settings specified for the printer, images may not be printed.Change the print settings for the digital camera in “Printer Setup”, and then try printing again. The paper size speci- fied with the digital camera differs from the paper size speci- fied with this machine. The message “Please confirm the printer.” appears on the digital camera, and no error mes- sage appears on this machine.Specify the same paper size with the digital camera and with this machine. A paper size other than A4 or LETTER was selected on this machine for layout printing. No error message appears on this machine.Set the paper size on this machine to A4 or LETTER. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals
Solving Other Problems 180 Printing takes too much time.The machine is set to a slow printing mode (for example, thick stock or transpar- ency).It takes more time to print with special media. When using regular paper, make sure that the media type is set properly in the driver. The machine is set to power saving mode.It takes time for printing to start in power saving mode. The job is very com- plex.Wait. No action needed. A toner cartridge for a different region or an unapproved toner cartridge is installed ( X TONER INCOR- RECT is displayed in the message win- dow).Install a correct KONICA MINOLTA toner cartridge approved for your spe- cific machine. Blank pages are printed.One or more of the toner cartridges are defective or empty.Check the toner cartridges. The image will not print correctly or not at all, if the cartridges are empty. The wrong media is being used.Check that the media type. Not all pages print.The Cancel key was pressed.Make sure no one pressed the Cancel key while your job was printing. The tray is empty. Check that the tray is loaded with media, in place, and secure. A document is printed with an overlay file which has been cre- ated by a magicolor 2590MF printer driver.Print the overlay file using a magicolor 2590MF printer driver. Some parts of the image are lost with 2in1 copying.If the Media type is Envelope and the zoom ratio for 2in1 copying will be less than 50%, the zoom ratio is set to 50%.Press the + or , key to adjust the zoom ratio. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals
Solving Other Problems 181 Machine resets or turns off fre- quently.The power cord is not correctly plugged into the outlet.Turn off the machine, confirm that the power cord is correctly plugged into the outlet, and then turn on the machine. A system error occurred.Contact Technical Support with the error information. You are experienc- ing duplex problems.Media or settings are not correct.For autoduplexing, make sure that you have a duplex option installed. Make sure that you are using correct media. „See “Specifications” on page 40. Also, refer to http://printer. konicami- nolta.com for a complete list of cur- rently approved media. „Do not duplex custom-sized media, envelopes, labels, postcards, thick stock, letterhead, glossy media, or transparencies. „Make sure that you have not mixed media types in Tray 1. Make sure the duplex option is installed and declared in the printer driver (Device Options Setting tab). In the printer driver (Layout/Dou- ble-Sided), choose “Short Edge Bind- ing” (flipped as on a clipboard) or “Long Edge Binding” (flipped as in a loose-leaf notebook). Set duplex (Double-Sided) copying. For details on setting duplex (Dou- ble-Sided) copying, refer to “Setting Duplex (Double-Sided) Copying” on page 95. For N-up on duplexed pages, choose Collate only in the printer driver’s Basic Tab. Do not set collation in the applica- tion. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals
Solving Other Problems 182 With N-up on multiple cop- ies, the out- put is incorrect.Both the printer driver and the application have been set for col- lation.For N-up on multiple copies, choose Collate only in the printer driver’s Basic Tab. Do not set collation in the applica- tion. Booklet Left and Right Binding out- put is incor- rect.Both the printer driver and the application have been set for col- lation.For Booklet Left Binding and Booklet Right Binding, choose Collate only in the printer driver’s Basic Tab. Do not set collation in the application. You hear unusual noises.The machine is not level.Place the machine on a flat, hard, level surface. The tray is not installed correctly.Remove the tray that you are printing from and reinsert it completely into the machine. There is a foreign object stuck inside the machine.Turn off the machine and remove the object. If you cannot remove it, contact Technical Support. When copy- ing or scan- ning with the ADF, a band appears at the end of the image or paper (5 to 6 mm).A malfunction may have occurred while paper was being transferred with the ADF.If a band appears in the copy after copying, select a copy density setting that is one level darker. If a band appears in the image after scanning, scan using the original glass. While scan- ning with the ADF at 600 dpi, the image has become lighter and the back- ground has become darker.Immediately after the machine is turned on, the lamp intensity increases. There- fore, the image may become lighter and the background may become darker.If the image becomes lighter or darker, scan using the original glass. In addi- tion, perform the scan operation after turning the machine on and lighting the lamp for an hour and a half or more. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals
Solving Other Problems 183 The web-based utility cannot be accessed.The PageScope Web Connection Adminis- trators password is incorrect.The PageScope Web Connection Administrator password has a 6-char- acter minimum and a 16-character maximum. For details of the Page- Scope Web Connection administrator password, refer to the magicolor 2590MF Reference Guide. Media is wrinkled.The media is moist from humidity or hav- ing water spilled on it. Remove the moist media and replace it with new, dry media. The media feed roller or fuser unit is defec- tive.Check them for damage. If necessary, contact Technical Support with the error information. Unsupported media (wrong size, thick- ness, type, etc.) is being used.Use KONICA MINOLTA-approved media. See “Specifications” on page 40. Also, refer to http://printer. konicami- nolta.com for a complete list of cur- rently approved media. Envelopes are being printed with the fuser separator levers in the plain paper posi- tion.Before printing envelopes, place the fuser separator levers in the envelope position. When a mail server that requires user authentica- tion is used, Scan to E-mail oper- ation is not available.Changed the time period of POP Before SMTP Time in Page- Scope Web Connec- tion.Change the time period of POP Before SMTP Time to default (1 second) set- ting. For details, refer to the magicolor 2590MF Reference Guide. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals
Solving Problems with Printing Quality 184 Solving Problems with Printing Quality Symptom Cause Solution Nothing is printed, or there are blank spots on the printed page.One or more of the toner cartridges may be defective.Remove the toner cartridges and check if any is damaged. The drum cartridge may be defective.Remove the drum cartridge and check for damage. If it is damaged, replace it. The media is moist from humidity.Adjust the humidity for media storage. Remove the moist media and replace it with new, dry media. The media set in the printer driver mis- matches the media loaded in the machine.Load the correct media in the machine. The power source does not match the machine specifica- tions.Use a power source with the proper specifications. Several sheets are being fed at the same time.Remove the media from the tray and check for static electricity. Fan plain paper or other media (but not transpar- encies), and replace it in the tray. Media is not set prop- erly in the tray(s).Remove the media, tap it to straighten it out, return it to the tray, and realign the media guides. Entire sheet is printed in black or color.One or more of the toner cartridges may be defective.Remove the toner cartridges and check for damage. If it is damaged, replace it. The drum cartridge may be defective.Remove the drum cartridge and check for damage. If it is damaged, replace it. Downloaded From ManualsPrinter.com Manuals
Solving Problems with Printing Quality 185 Image is too light; there is low image density.Laser lens is dirty. Clean the laser lens. The copy density is set too light.Select a darker copy density. The media is moist from humidity.Remove the moist media and replace with new, dry media. There is not much toner left in the car- tridge.Replace the toner cartridge. One or more of the toner cartridges may be defective.Remove the toner cartridges and check for damage. If it is damaged, replace it. Media type is set incorrectly.When printing envelopes, labels, post- cards, thick stock, glossy media, or transparencies, specify the appropriate media type in the printer driver. Image is too dark.The copy density is set too dark.Select a lighter copy density. The document was not pressed close enough against the original glass.Position the document so that it is pressed close enough against the orig- inal glass. For details on positioning the document on the original glass, refer to “Placing a document on the original glass” on page 71. One or more of the toner cartridges may be defective.Remove the toner cartridges and check for damage. If it is damaged, replace it. The drum cartridge may be defective.Remove the drum cartridge and check for damage. If it is damaged, replace it. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals
Solving Problems with Printing Quality 186 Image is blurred; background is lightly stained; there is insufficient gloss of the printed image.One or more of the toner cartridges may be defective.Remove the toner cartridges and check for damage. If it is damaged, replace it. The drum cartridge may be defective.Remove the drum cartridge and check for damage. If it is damaged, replace it. The original glass is dirty.Clean the original glass. For details, refer to “Cleaning the machine” on page 144. The original cover pad is dirty.Clean the original cover pad. For details, refer to “Cleaning the machine” on page 144. The print or color density is uneven.One or more of the toner cartridges may be defective or low.Remove the toner cartridges and check for damage. If it is damaged, replace it. The drum cartridge is defective.Remove the drum cartridge and check for damage. If it is damaged, replace it. The machine is not level.Place the machine on a flat, hard, level surface. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals