Key Voice Voice Processing System Installation And Maintenance Manual

							INSTALLATION AND MAINTENANCE MANUAL 4/0023-4RJ14  4-wireLine  1&2Line  1Line  2Line  1Line  2Line  1&2RJ14  4-wire
Port 1&2
Port 3&4Port  3 Port  1
Port  2
Port  4Fax  BoardVoice BoardA
A Splitting  RJ14  LinesFigure 23-2  Connecting Telephone Lines to the Fax Boards (Splitting RJ14 Lines)
Note:Adapter A accepts either a 2-wire (1 pair) or 4-wire (2 pair) input.  In the usage above, theinput is a 4-wire (2 pair) RJ14. The outputs are as illustrated: Line 1 (the first pair), Line 2(the second pair), and Lines 1&2 (both pairs).Adapter A can be purchased at Radio Shack, stock number 279-40223.2.2 Installing Satisfaxion Fax Boards
To install each fax board:
1. Shut down the VP system and turn off power to the PC.
2. Remove the PC’s cover.
3. Insert the board in a slot in the PC.  Refer to installation instructions provided with the board.
4. Turn on power to the PC.
5. Refer to the instructions later in this section to install the board software and configure the board.
6. If you are installing multiple fax boards, repeat the steps 3-5 for each fax board you are installing. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0023-5Note Each board must be configured individually.  Only after all boards are configured with theSatisfaxion software can you insert all boards into the PC.7. Replace the cover of the PC.
23.2.3 Installing Satisfaxion Software and Configuring Each Board
To install the Satisfaxion software and configure each board:
Note:This Satisfaxion board software installation procedure assumes you are using PureData’s5-diskette installation pack.  If the installation pack you are using does not include 5diskettes, contact Technical Support for instructions.You should not need to adjust the I/O addresses on the boards.  The Satisfaxioninstallation and configuration program determines how the addresses are to be set.1. Insert the Satisfaxion diskette labeled Support Disk 1 into the diskette drive.
2. From a DOS prompt type A:INSTALL then press .
3. To continue, press .
4. At the prompt, confirm the default directory by pressing .
5. At the prompt regarding Windows support, leave the field blank (no Windows) and press .
6. As prompted, insert each Support Disk (2-5).
Note:  At the end of the installation of the fax software you may see the error:“Error loading CONFIG.OVL: Path or file name not found”Once the error displays, verify the last installation diskette is still inserted in the diskettedrive, and type  A:LOAD  (where A is the diskette drive letter) then press .The file CONFIG.OVL is copied to the PC and the Setup program identified in the followingstep starts automatically.  Continue with step 8 below to complete the setup.7. When prompted, press any key to run the Setup program.
8. From the menu that displays, select NEW DEVICE.
9. At the prompt, indicate the type of fax board installed in the VP system by selecting either:
SATISFAXION 428/500/2K/4K
SATIFAXION 200/400
The program indicates the I/O address it will be using for the board.
10. Select ADVANCED SETTINGS.
11. Set the field SEND RETRY ATTEMPTS to 0 then select OK. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0023-612. To save the changes and edit the setup program, select OK then press .
13. To continue, press any key.
14. Restart the computer.  Continue with the following procedure for making necessary file
modifications.  If you are installing multiple boards, you can make these modifications once, after the
last board has been configured using this procedure.
To make necessary file modifications for Satisfaxion boards:
1. Shut down the VP system if it is running.
2. Change to the directory in which the VP system is installed (by default, the \VM directory).
3. Using a text editor, access the VM.CFG file.  If you are using the DOS editor for example, type EDIT
VM.CFG then press .
4. If you are installing either Satisfaxion 2000 or 4000 boards, add the following lines to the VM.CFG
file:
FAX LINK=CD
SAME CALL FAX OK
5. If you want to share fax ports on the system (regardless of which type of fax board you are using)
add the following line to the VM.CFG file (see information later in this section for additional details
on sharing fax ports):
SHARE FAX PORTS
Note: If you are using a Comdial phone system, add the line above asSHARE FAX PORTS=BLIND6. Save and exit the file.
7. Using a text editor, access the VERBATIM.BAT file.  If you are using the DOS editor for example, type
EDIT VERBATIM.BAT  then press .
8. If the system is using Rhetorex voice boards and Satisfaxion 2000 or 4000 boards, add the following
lines immediately before the line that begins RHETDRV:
CD\INSTCOM
I3LOAD
CD\VM
9. If the system is using Dialogic voice boards and Satisfaxion 2000 or 4000 boards, add the following
lines immediately before the line that begins VMAIL:
CD\INSTCOM
I3LOAD
CD\VM
10. If you are converting from older Satisfaxion drivers or are upgrading from a Satisfaxion 200 or 400
board: 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0023-7· Remove the lines in the AUTOEXEC.BAT file that call CASMGR.
· Remove the lines in the CONFIG.SYS file that invoke the SATISFAX driver.
11. If the VP system is being installed to use a phone system that does not use dial tone (such as a
Comdial switch), you must modify the I3LOAD.INI file in the sub-directory C:\INSTCOM.  Using a text
editor, access the I3LOAD.INI file.  If you are using the DOS editor for example, from the C:\INSTCOM
directory prompt, type EDIT I3LOAD.INI then press .  After each of the lines that read
DEVICE_MULTIPLEX_NUMBER, add the following line (with no blank line after it):
DIAL_PROGRESS_MODE = NONE
12. Restart the computer.
23.2.4 Installing GammaLink Fax Boards
To install each fax board:
1. Shut down the VP system and turn off power to the PC.
2. Remove the PC’s cover.
3. Select a different I/O address for each fax board.  If you are installing only one board in the system,
the default settings of switch SW1 on the board should not need to be modified.  Refer to the table
below.
CPI100 Boards, Dip Switch SW1, 7&8 ‘ON’Switch SW1-12345PhysicalChannelI/O AddressOffOffOffOffOff0 (default)350-353OnOffOffOffOff1360-363OffOnOffOffOff2370-373OnOnOffOffOff3250-253CPI200 Boards, Dip Switch SW1Switch SW1-123Channel AA PhysicalAddressChannel BB PhysicalAddressOffOffOff350h-353h0360h-363h1OnOffOff260h-263h4270h-273h5OffOnOff100h-103h8104h-107h9OnOnOff110h-113h12114h-117h13OffOffOn280h-283h16284h-287h17OnOffOn290h-293h20294h-297h21OffOnOn120h-123h24124h-127h25 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0023-8Switch SW1-123Channel AA PhysicalAddressChannel BB PhysicalAddressOnOnOff130h-133h28134h-137h29CPI4 Boards, Rotary Switch  SW1I/O Addresses (Physical Channels)Switch SettingChannel AChannel BChannel CChannel D0350h-353h(0)360h-363h(1)370h-373h(2)250h-253h(3)1260h-263h(4)270h-273h(5)150h-153h(6)160h-163h(7)2100h-103h(8)104h-107h(9)108h-10Bh(10)10Ch-10Fh(11)3110h-113h(12)114h-117h(13)118h-11Bh(14)11Ch-11Fh(15)4280h-283h(16)284h-287h(17)288h-28Bh(18)28Ch-28Fh(19)5290h-293h(20)294h-297h(21)298h-29Bh(22)29Ch-29Fh(23)6120h-123h(24)124h-127h(25)128h-12Bh(26)12Ch-12Fh(27)7130h-133h(28)134h-137h(29)138h-13Bh(30)13Ch-13Fh(31)4. Label each board using an indelible marker on the metal retaining bracket with the board’s I/O
address from the appropriate table above.  (This facilitates any support for the board you may need
later.)
5. Insert each board in a slot in the PC.  Refer to installation instructions provided with the board.
6. Turn on power to the PC.
7. Refer to the instructions later in this section to install the board software and configure the boards.
8. Replace the cover of the PC.
23.2.5 Installing GammaLink Software and Configuring Each Board
Note:  If you are installing GammaLink software on a VP system connected to a Comdial phonesystem, there are specific GammaLink parameter adjustments you must make after theinstallation.  Refer to the phone system technical bulletin for details. To install the GammaLink software and configure each board on NT-based VP systems:
Note:If you installed an NT-based VP system kit using procedures in section 21, you installedGammaLink software and configured each fax board when you completed GammaLinkinstallation program screens.  You do not need to take additional steps to install orconfigure GammaLink software or boards unless you add GammaLink boards to thesystem later.  Use this procedure only to re-run the GammaLink installation andconfiguration portion of the VP system installation so you can set up boards you added. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0023-91. Shut down the VP system if it is running.  For complete procedures, refer to section 2.5.
2. Insert the VP system installation CD-ROM in the CD-ROM drive and close the drive.  The PC
automatically launches the installation wizard.  (If the installation program does not automatically
launch, from the Start button at the bottom of the Windows NT desktop, select Run, then in the Run
dialogic box, select the CD-ROM drive in the LOOK IN field.  Double-click on the SETUP.EXE file.)
3. On the WELCOME screen, click on the Next button.
4. On the SELECT COMPONENTS screen, click on the Custom button.
5. From the screen that displays, check the GammaLink option and clear all other options.  To continue,
click on the Next button.
6. On the START SELECTED INSTALLATIONS screen, click on the Next button.  The GammaLink system
setup starts.
7. On the WELCOME screen for GammaLink Fax software, click on the Next button.
8. On the LICENSE AGREEMENT screen, click on the Yes button.
9. If a Warning message displays indicating that an existing installation was detected, click on the Next
button to continue the installation and overwrite the existing files.
10. On the SELECT TYPE screen, verify Typical is selected, then click on the Next button.  A progress bar
displays as the software installs.
11. On the GAMMALINK COUNTRY ASSIGNMENT screen, highlight the board found from the Board Type
list displayed and click on the Change Country button.  Highlight the country in which the VP system
is being installed, then click on the OK button.  To continue, click on the Next button.
12. On the QUESTION screen, click on the No button.
13. On the SETUP COMPLETE screen, click on the Finish button.  There is a pause while the installation
completes.
14. From the second SETUP COMPLETE screen, verify the option Yes is selected to restart the system, then
click on the Finish button.
15. The PC reboots and the VP system restarts automatically.
To install the GammaLink software and configure each board on DOS-based VP systems:
1. Shut down the VP system if it running.
2. Insert the GammaLink diskette labeled Disk 1 into the diskette drive.
3. From a DOS prompt type A:INSTFAX A C then press .
4. When prompted, insert Disk 2.  To continue, press .
5. From the C:\VMFAXG prompt, access the C:\VMFAXG\BIN sub-directory by typing CD BIN then
pressing .
6. Run the setup program by typing GFXSETUP then pressing . 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0023-107. When the setup program finishes initializing, at the prompt, press  (scan all addresses).  The
setup program detects all fax channels in the PC.  If it does not detect all channels, re-configure the
fax board(s) using different I/O addresses.
8. Press  to exit the setup program.  The program indicates that it will change the fax
configuration file.
9. To continue, press .
10. Type FAXNUM then press  to run the Faxnum utility.  This utility verifies the link and address
for each board.  If the utility indicates a fax link other than CC, note the link indicated.
11. Restart the computer.  Continue with the following procedure for making necessary file
modifications.  If you are installing multiple boards, you can make these modifications once, after the
last board has been configured using this procedure.
To make necessary file modifications for GammaLink boards on DOS-based VP systems:
1. Shut down the VP system if it is running.
2. Change to the directory in which the VP system is installed (by default, the \VM directory).
3. Using a text editor, access the VM.CFG file.  If you are using the DOS editor for example, type EDIT
VM.CFG then press .
4. Add the following lines to the VM.CFG file:
FAX LINK=CC
SAME CALL FAX OK
Note:If the Faxnum utility indicated a fax link other than CC, indicate that link above instead ofCC.5. Save and exit the file.
6. Using a text editor, access the VERBATIM.BAT file.  If you are using the DOS editor for example, type
EDIT VERBATIM.BAT then press .
7. If the system is using Rhetorex voice boards, add the lines shown below immediately before the line
that begins RHETDRV.  If the system is using Dialogic voice boards, add the lines shown below
immediately before the line that begins VMAIL:
CD\VMFAXG\BIN
I3LOAD
CD \VM
8. If the system was pre-loaded with GammaFax software, and you are re-loading the software at this
time, remove the following lines from the top of the VERBATIM.BAT file, if they exist:
\VMFAXG\BIN\FAXNUM\VMFAXG\BIN\I3LOAD.INI
\VMFAXG\BIN\I3LOAD\VMFAXG\BIN\I3LOAD.INI
9. Save and exit the file.
10. If the VP system is being installed to use a switch that does not use dialtone (such as a Comdial
switch), you must modify the I3LOAD.INI file in the sub-directory C:\VMFAXG\BIN.  Using a text 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0023-11editor, access the I3LOAD.INI file.  If you are using the DOS editor for example, from the
C:\VMFAXG\BIN directory prompt, type EDIT I3LOAD.INI then press .  After the line that
reads [GAMMAFAX], add the following line (with no blank line after it):
DIAL_PROGRESS_MODE = NONE
11. Save and exit the file.
12. Restart the computer.
23.3 Sharing Fax PortsIf a caller requests a fax be sent on the current call, the VP system determines whether there is a fax board
connected to the current line.  If so, the call continues.  If the current line is not connected to a fax board,
the VP system checks the configuration file VM.CFG to see if fax-port sharing is permitted (see section 12
for more information).
To indicate fax port sharing is permitted, insert the following line in the VM.CFG file:
SHARE FAX PORTS
If fax port sharing is permitted, the VP system hook-flashes and dials the extension number of a voice
mail port that is both free and attached to a fax board.  Once the called voice mail port answers, the
original voice mail port releases the call to the port attached to a fax board.
If the original port is unable to connect to a fax-enabled port, it informs the caller that all fax lines are
busy, and it offers the caller the option to hold.
To set up the system to permit fax port sharing:
1. Shut down the VP system if it is running.  See section 2.5 for procedures.
2. From the \VM directory, run the program EXTNS.
3. When prompted, enter the extension number of each voice mail port, then press .
4. Once you have entered an extension number for each voice mail port, press .
5. You are asked to confirm the extension numbers. Press Y to indicate they are correct.
6. Using a text editor, access the VM.CFG file.  If you are using the DOS editor for example, type EDIT
VM.CFG then press .
7. Edit the VM.CFG file by inserting the following line:
SHARE FAX PORTS
Note:If the telephone system does not allow one voice mail port to perform a supervisedtransfer to another voice mail port, use this line in the VM.CFG file:SHARE FAX PORTS = BLIND8. Save and exit the VM.CFG file. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0023-129. Re-start the VP program.
23.4 Using Enhanced Fax Configurations23.4.1 Using Fax Boards with Dedicated Telephone Lines
If the VP system is handling many fax requests, you may find access to standard features (voice mail and
auto attendant) is being limited.  You may want to re-configure the system to give the fax boards their
own, dedicated telephone lines.  Although the voice boards are still involved with the fax requests, the
actual fax transmissions do not involve any of the VP systems voice-processing facilities.
Be advised, there are distinct limitations when using this configuration:
· The same-call fax distribution feature is not available.
· You cannot send a fax to the VP system from the fax machine.  All faxes must be loaded from
files (see section 24).
· The fax broadcast feature (see section 24) is not available.
To set up the system to use fax boards with dedicated phone lines, you must adjust the connection of the
phone lines, adjust system settings, and set up necessary external dialing rules:
· Connecting to the Phone Lines—An example of a VP system with 4 voice ports (lines 1 - 4)
and 4 independent fax lines (lines 5 - 8) is shown in Figure 23-3.  Consult this illustration for
information on connecting the phone lines on the VP system with which you are working.
· Adjusting System Settings for Fax Boards Using Dedicated Telephone Lines—On the
FAX SETUP screen (see section 24), specify LINE 0 (VP systems) / PORT 0 (NT systems) as the
connection for all fax boards.  Also include the configuration file option EXTERNAL FAX in
the VM.CFG file (see section 12).
· Setting Up External Dialing Rules when Using Dedicated Telephone Lines—Create any
required Insert and Delete rules (see section 7). 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0023-13To telephone
system voicemail station portsLine 8 Line 7Line 6Line 5Voice mail boardFax board 1
Fax board 2 Fax board 3 Fax board 4LineLineLineLineLine 4Line 3Line 2Line 1Figure 23-3   Connecting the Fax Boards to Dedicated Telephone Lines
23.4.2 Using a Third-Party Application to Send Faxes
The VP system allows you to send faxes via a third-party fax server instead of the integrated fax
distribution configuration.  When a caller orders one or more fax documents, the order is placed in a file
that is located in a directory on a network server drive or a drive in a dedicated fax server.  The third-party
application can then pick up this order and send the required fax documents.
This configuration has the advantage of being able to fulfill a high volume of fax requests without sharing
the resources needed to process voice mail and auto attendant functions.  However, the following features
are not available:
· The same-call fax distribution feature
· Fax broadcasting using the VP system Outbound telemarketing software