Key Voice Voice Processing System Installation And Maintenance Manual

							INSTALLATION AND MAINTENANCE MANUAL 4/001-13Dialogic Service
Purpose:Operates the voice boards.
Location:VP system PC.
Filename:DLGC_SRV.EXE.
Interaction:Exchanges data with other services, primarily the KVT Voice Mail Manager service.
GammaLink Service
Purpose:Operates the fax boards.
Location:VP system PC.
Filename:GFDCP.EXE.
Interaction:Exchanges data with other services, primarily the KVT Voice Mail Manager service.
KVT Database Manager Service
Purpose:Holds the system setup and box setup information.
Location:VP system PC.
Filename:KVDBSERVER.EXE.
Interaction:Exchanges data with other services, primarily providing data to the Database
Administrator application and the Message Status Viewer application.
KVT Voice Mail Manager Service
Purpose:Interacts with the GammaLink and Dialogic service hardware to process calls.
Location:VP system PC.
Filename:VMSERVICE.EXE.
Interaction:Exchanges data with other services, primarily providing data to the Voice Mail Viewer
application.
KVT FTP Server Service
Purpose:Communicates with client PCs running VCM and unified messaging features.
Location:VP system PC.
Filename:KV_FTP_SERVICE.EXE.
Interaction:Exchanges data with other services and with applications installed on client PCs
(application such as VCM, unified messaging, report generation programs, etc).
Proxy E-mail Client Service
Purpose:Communicates with the e-mail server and client PCs running unified messaging client
software.
Location:VP system PC.
Filename:PEC.EXE. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/001-14Interaction:Exchanges data with the e-mail server and the KVT Voice Mail Manager service.
1.3 Accessing DOS-based VP System Menu OptionsQuestion Box screenMail Box screen 1Mail Box screen 2Mail Box screen 3Main menuBox menuGeneralLine InformationCall TransferBusiness HoursTechnicalTechnical screenCall Transfer screenBusiness Hours screenGeneral Information screenLine Information screenSystem menuGroup Box screenRouting Box screenDirectory Box screenLine Status screenPagePage 2Page 3ExitTo screenTo fileTo printerHoliday ScheduleHoliday Schedule screenDisplay Line StatusBox InformationSystem InformationMail BoxQuestion BoxRouting BoxGroup BoxDirectory BoxACD BoxClass of ServiceClass of Service screenOptional FeaturesOptional Features menu screenAccount NumberDisplay DatabaseOptional FeaturesOptional feature box screensfeaoxACD Box screenAcct number Box  screen
Database Display
Screen 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/001-151.4 Accessing NT-based VP System Menu OptionsMain menu barBoxes menuGeneralLine InformationBusiness HoursSystem menuHoliday ScheduleFileBoxesDiagnosticsMail BoxQuestion BoxRouting BoxGroup BoxDirectory BoxACD BoxClass of ServiceAccount Number BoxOptional FeaturesSystemHelpPBX InformationOptional FeaturesTrace SetupCustom FlagsDiagnostics menuSystem PromptsExitMail Box screenQuestion Box screenRoutingBox screenGroup Box screenBusiness Hours screenLine Information screenGeneral Information screenDirectory Box screenACD Box screenAccount Number Box screenOptional feature box screensHoliday Schedule screenClass of Service screenPBX Information screenOptional feature setup screensTrace Setup screenCustom Flags screen 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/002-12. Preparing the System
2.1 Understanding Available System Setup TechniquesThere are two techniques you can use to set up VP systems:
· Use the program’s screen interface to run the System Setup utility then complete System
Information and Box Setup screens (you may need to attach a laptop to the VP system PC, if the
system does not have a monitor and/or a keyboard—procedures are provided in section 10)
· Call into the VP system and use the teleparameter feature to run the System Setup utility then
enter parameter codes and corresponding values to set up system and box information
Technicians who have experience setting up VP systems may prefer to use the teleparameter feature to
quickly make modifications and get VP system up and running at the customer’s site.  Detailed
instructions on using the teleparameter feature to complete system setup steps are provided in section 11.
Be advised that because the teleparameter setup technique involves inputting codes that represent system
parameters and corresponding values to which parameters are to be set, it is a bit more difficult to use
effectively if you are unfamiliar with setting up VP systems.  For this reason, we recommend that
technicians unfamiliar with VP systems refrain from using the teleparameter feature and instead, use
instructions provided in the following sections to complete all necessary system setup steps through the
screen interface.
Note:If you choose to set up the system using the teleparameter feature, be sure to first reviewsection 1, so you clearly understand the setup of the default database provided with theVP system.  For detailed information on using the teleparameter feature, see section 11.Note that if you choose to initially set up the system using the screen interface (either directly of via a
laptop), you can later make additional modifications by simply calling into the VP system and using
options on the Supervisor menu (see section 7.11) or using the teleparameter feature (see section 11).
To install, set up, and maintain a VP voice processing system, you need the equipment listed below.
Equipment Needed
· VP System Unit
Note:If you are installing a VP system purchased as a kit (the software and boards are not pre-installed in the system), see section 21 for kit installation requirements and procedures.Once you complete procedures provided in section 21 continue with information andprocedures provided here.· Portable Diskette Drive (only for systems without a diskette drive)
Should an unusual situation arise, it may be necessary for you to service VP systems that do not
include a diskette drive by attaching a portable diskette drive to the VP system unit.  Therefore, 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/002-2we strongly recommended that technicians servicing VP units without diskette drives have access
to a portable diskette drive.
· Authorization Key
VP systems only run if the authorization key is attached to the PC’s parallel port.  This key is
shipped in the packaging with the VP system.  To attach the authorization key, simply plug the
key into the parallel port in the back of the PC. Authorization Key
If you choose to set up the system by connecting a laptop to the VP unit, you need the following
additional equipment:
· Laptop Computer
· Null Modem Serial Cable
· KeyLink Communications Software (provided with the VP system)
This additional equipment is necessary to perform screen interface setups on VP systems that do not
include a keyboard and monitor.
To set up the system using a laptop, you must use a null modem serial cable to attach the laptop PC to the
VP unit.  So that the laptop computer can communicate with the VP system unit, you must install
KeyLink communication software, provided with the VP system, onto the laptop PC.  The KeyLink
installation procedure and instructions on using the program are provided in section 10.
Once the system is set up and tested, the system supervisor on-site can maintain the day-to-day aspects of
the system (adding, deleting, modifying mailboxes; modifying greetings and call routing; etc.) by simply
calling into the system using a telephone.  No special teleparameter modification instructions or laptop
computers are necessary for regular daily maintenance of the VP system.  (See section 7.11 for details.)
2.2 Connecting the VP System to the Telephone SystemThe VP system unit can be connected directly to local telephone lines, typically Centrex service, or
behind a key system or PBX. (For simplicity, the term PBX is used herein to mean “PBX or Key
System”). 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/002-32.2.1 Connecting Directly to the Telephone Lines
The VP system unit can be connected directly to the telephone lines as shown below.Line 1Line 2Voice processing boardRadio Shack part number 279-402Figure 2-1  Connecting the VP System Directly to Telephone Lines
Note that the modular input connectors on the voice boards are RJ-14 jacks that contain two independent
telephone lines.  The modular adapter shown (or its equivalent) must be used if the telephone lines are
terminated with RJ-11 (single line) jacks.
If you want the VP system to be able to transfer calls, make sure the telephone line has either the call-
transfer or three-way calling feature.  If you are unsure whether a line has these capabilities, contact the
local telephone company.
Local C.O. lines connected to VP should not have the call-waiting feature assigned.  Once again, if in
doubt, contact the local telephone company.
2.2.2 Connecting to a PBX or Key System
The VP system unit connects to PBX station ports (each line to the VP system unit looks like an extension
to the PBX), as shown below.  The VP system thus functions as one or more extension on the PBX. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/002-4Line 1
Line 2PBXLine nVoice processing boardCO  1
CO  2
CO  nNormal PBX extensionsCentral
OfficeRadio Shackpart number 279-402Ext A
Ext B
Ext C
Ext D
((((Figure 2-2  Connecting the VP System Behind a Key-System or PBX
Note that the modular input connectors on the voice boards are RJ-14 jacks, which contain two
independent telephone lines.  The modular adapter shown (or its equivalent) must be used if the PBX
extensions are terminated with RJ-11 (single line) jacks.
Unless special digital voice boards are installed in VP system PC, each line to the VP system unit requires
an industry-standard-telephone port on the PBX (this is also known by other names such as analog port,
2500 set interface, SLT port).  Some telephone systems do not provide single-line-telephone ports, and
they require a special analog interface box between the PBX and the voice mail system, as shown below.
If you have questions on the type of ports provided on the phone system, contact the local PBX
manufacturer’s representative.  For information on digital voice boards, contact a VP system sales
representative.Line 1Line 2PBXLine nVoice-processing boardCO  1CO  2CO  nNormal PBX extensionsCentral
OfficeA T IA T IExt A
Ext B((((Radio-shack part
number 279-402Figure 2-3  Connecting the VP system to a PBX via external Analog Telephone Interface (ATI) Equipment 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/002-52.2.3 Connecting the Serial Cable Between the VP System and PBX
If you are establishing a serial integration, you must attach a serial cable between the VP system and the
PBX.  The VP system unit is set up to use the COM 1 port to communicate with the phone system.
Therefore, you should connect the serial cable to the VP unit’s COM 1 port.
Consult the phone system documentation for instructions on attaching the serial cable to the phone system
COM port.
Note:If the phone system you are working with is a Comdial DSU (Impression 24, 48, 72),attach the serial cable to COM 1 on the DSU.  If the phone system is a DSUII (Impact 24,48, 72), attach the serial cable to COM 3 on the DSUII.Typical Setup
For typical automated attendant service, program the PBX so that incoming calls are routed via the PBX
to ring the VP system.  The VP system answers the call and asks the caller to enter the required extension
(or mailbox) number.  The caller enters the number, and the VP system transfers the call just as a live
attendant would.
2.2.4 Making Local Connections to the Board
When you create mailboxes, Routing boxes, or other boxes on the system, you have the option to record
names and greetings at the time you create the box.  You make these recordings by selecting from
recording options available directly from box setup screens.  On DOS-based VP systems, to make
recordings from the VP system PC, you must attach a telephone directly to the voice board in the VP
system using one of the two techniques detailed below.
Using Two Telephone Lines
To make a local connection to the voice board in the VP system, connect one line (call it line A) to the
upper RJ-14 jack on the voice board.  Connect the other line (line B) to a regular telephone, as illustrated
in Figure 2-4. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/002-6Line ALine B(rear view)Voice boardFigure 2-4  Using Two Telephone Lines to Record
Using an Audio Coupler or Single Channel Audio Connector
By using an audio coupler or single channel audio connector, you can play and record prompts and
greetings from a DOS-based VP system PC without using two telephone lines.
Note:Audio couplers and single channel audio connectors function only with systems usingRhetorex voice boards.To use a microphone or local speaker to play or record prompts or greetings, connect them to the PC by
following the manufacturer’s instructions.
To connect an audio coupler to the Rhetorex board, refer to Figure 2-5.  This illustration identifies how
you connect all devices.
To connect a single channel audio connector, insert the 3 pin audio connector into the Rhetorex board on
the right side of the board below the RJ14 connector (when viewing the board with the bracket to the
right).  Next, connect the output, which is a small, silver phone jack, to the speaker.  Finally, connect
RCA jack (the remaining jack) to the recorder.
When using either an audio coupler or single channel audio connector with the VP system, you must
include the parameter LOCAL SPKR in the VM.CFG configuration file (see section 12).  If you are
connecting to a Rhetorex 408 or 432 board, you must also change the VM.CFG file parameter DATABASE
LINE from 1 to 4.
Note:When making recordings on DOS-based VP systems using an audio coupler or singlechannel audio connector, record using the MICROPHONE option. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/002-7Microphone
Out In Mixer
RHETOREX boardAmplifier / speakerAudio
CouplerABCDConnect at A for
2132, 4132 boards
(Database line=1)Connect at D for 408,
432 boards
(Database line=4)Figure 2-5  Recording via an Audio Coupler on a System with Rhetorex Boards
2.3 Moving Greetings, Prompts, Messages, and Mailboxes
from DOS-based to NT-based VP SystemsBE ADVISED:The DOS-based VP system must be running VP system software version 8.2 or higher.  Ifthe DOS-based system is running a VP system version prior to 8.2, you must upgrade theVP system software to version 8.2 or higher before moving greetings, prompts, messages,and mailboxes from DOS-based to NT-based systems.The NT-based VP system includes a conversion utility that allows you to easily move greetings, prompts,
messages, and mailboxes from DOS-based VP systems running software version 8.2 or higher to NT-
based VP systems.  To use the utility to convert and copy files between two separate PCs, you back up
each subdirectory (and its files) indicated in step 3 below from the DOS-based PC onto a tape backup or
Zip disk.  Then, restore the directories and files from that media into subdirectories you create on the NT
machine.  Do not copy DOS-based files directly into the \VM, \VM\M, or \VM\P subdirectories on the NT
machine.  Instead, create a subdirectory structure such as the \VMDOS, \VMDOS\M, and \VMDOS\P on the
NT machine, and restore the files into their associated subdirectories.  Once the conversion is complete
(and tested), you can delete the directory structure you created and the DOS-based files it contains from
the NT machine.
The conversion utility is named DCONVERT.EXE, and it is located (by default) in the \VM directory.
To transfer files from the DOS-based VP system to NT-based VP system:
1. Shut down the VP system if it is running by following the instructions in section 2.5.