Key Voice Voice Processing System Installation And Maintenance Manual

							INSTALLATION AND MAINTENANCE MANUAL 4/0013-14· Consolidating the tones.
· Testing the new tones.
13.2.3 Starting the PBXpert Program
To start PBXpert:
1. Re-boot the PC.
2. When the menu appears offering the option to run the voice mail program or exit to DOS, select
option 2 (Exit to DOS).
3. At the DOS prompt, type TRAIN then press .
4. The Dialogic drivers load.  Once they load, a message displays, indicating that the boards are
installed.  If the message reads, SERVER ALREADY RESIDENT begin again from step 1 above.
5. Press any key to continue. The PBXpert program starts.
13.2.4 Configuring the PBXpert Program
To configure the PBXpert program:
1. From the PBXpert MAIN screen, press  to access the Config menu.
2. From this menu, select SETUP then press .
3. In the field DIALING PREFIX/EXTENSION, enter the extension number associated with the in-bound line
in Figure 13-1 above.
4. Leave the PHONE NUMBER field blank.
5. Set the OUTBOUND CHANNEL field to 1.
6. If you are using a 2-port board (D/21D or ProLine/2V), set the INBOUND CHANNEL field to 2.
Otherwise, set the INBOUND CHANNEL field to 3.
7. In the REORDER TONE DIAL STRING field, enter a sequence of digits that will generate a reorder tone
by the telephone system (for example, a non-existent extension).
8. Set the IRQ SETTING field to 5 (this is the default, if the board is set up to use a different IRQ, indicate
that number here.
9. Set the CONTINUOUS TONE DEBOUNCE field to 4000.
10. Verify the ADVANCED VIEW field is not checked. (If it is, press the spacebar to clear the field).
11. Set the field DIAL TONE DEFINITION TO OVERWRITE to LOCAL.
12. Set the field INCLUDE DEFAULT TONE DEFINITIONS to YES. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0013-1513. Press  for OK. The MAIN screen displays.
13.2.5 Creating a New PBXpert Tone Definitions File (TSF File)
To create a new PBXpert tone definitions file:
1. From the PBXpert MAIN screen, press  to access the File menu.
2. Select NEW then press . The MAIN screen re-displays, with no tone definition files listed.
3. Press  to access the Learn menu.
4. Select LEARN NEW then press . You are prompted to enter the PBX make and model.
5. Enter the PBX make and model, then press  for OK.
6. A warning displays, indicating that you must run the driver with certain options to learn tones. Press
 to continue. The LEARN screen displays.
7. Press  to begin the learning process.
8. PBXpert begins making calls and learning what each tone sounds like. This process takes several
minutes.  As PBXpert learns each tone, the tone definitions are added to the screen.
9. When PBXpert finishes, a message displays, indicating that learning is complete.  To continue, press
.  (If the program experiences a failure, check that the lines are properly connected as shown
above).
10. To access a screen that allows you to save the tones, press . The MAIN screen displays, and
the new PBX name is listed.
11. Press  to access the File menu.
12. Select SAVE AS, then press . You are prompted to enter the filename
13. Press the  key to move from the DIRECTORY field to the FILE field.
14. In the FILE field, enter the filename CPTONES.TSF then press .
15. Move the cursor to the OK button by pressing  the  key, then press . The tones are
saved, and the MAIN screen displays.
13.2.6 Consolidating PBXpert Tones
You must merge (consolidate) the tones PBXpert learned with the default tones (North American network
tones).
To consolidate PBXpert tones:
1. On the MAIN screen, verify the PBX name is selected in the TONE SETS list. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0013-162. Press . The PBX name should now also appear on the CONSOLIDATE SETS list.
3. Press  to access the TONE SETS menu.
4. Select CONSOLIDATE then press .
5. In the window that displays, verify the field DIAL TONE DEFINITION TO OVERWRITE is set to LOCAL
(use the  key to move between fields).
6. Verify the field USE DEFAULT TONE DEFINITIONS IN CONSOLIDATE is set to YES.
7. Press  for OK. A message displays indicating that the consolidation is complete. Press
 to continue.
8. Press .  The FILE menu displays.
9. Select SAVE, then press . The new (consolidated) tones are now saved in the file
CPTONES.TSF.
13.2.7 Testing the New PBXpert Tones
To test the new PBXpert tones:
1. From the PBXpert MAIN screen, press  to access the TONE SET menu.
2. Select TEST then press . The TEST screen displays.
3. Press  to start the tests.  PBXpert makes several calls, testing each tone in turn.
4. When testing is complete, a window displays indicating that the program has finished.  Press 
to continue. The TEST screen displays.
5. To return to the MAIN screen, press .
6. Press  to access the FILE menu.
7. To close the PBXpert program, select EXIT then press .  The PBXpert program closes, and a
DOS prompt displays.
8. Learning is complete. Re-boot the PC to run the VP system.
13.3 Using PBXpert for Dialogic Boards in NT-based
VP SystemsThe PBXpert/32 program teaches the Dialogic voice board the unique ringing and busy tones of the
telephone system.  Before running the Train utility verify:
· Dialogic voice boards are connected to standard, 2500-type telephone lines, and they “hear” only
what you hear when monitoring the line or performing the same function manually. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0013-17· The cadence of the actual ringing of a telephone set is not be the same cadence as the ring-back
tone that is heard by the calling party (in this case the Dialogic board).
· You understand any unique tones provided by the telephone system.  The three most used tones
are ring-back, busy, and re-order (fast busy), but the system may have other unique.
13.3.1 Connecting Lines for PBXpert/32 Training to the Board
The PBXpert/32 program requires that two telephone lines are connected to the Dialogic board: one for
making calls, and one for receiving calls. Connect telephone lines as shown in Figure 13-1.
13.3.2 Running the PBXpert/32 Program on NT-based VP Systems
When run in the Windows NT environment, PBXpert/32 uses a wizard utility that allows you to easily
proceed through all program setup and tone detection steps.
To run the PBXpert/32 wizard program:
1. Shut down the VP system if it is running (see section 2.4 for procedures).
2. From the Windows NT desktop, select the Start button, then choose Programs / Dialogic System
Software / PBXpert.  From the WELCOME screen that displays, select the Next button.
3. Indicate the MANUFACTURER and MODEL of the phone system to which the VP system is attached in
the appropriate fields.  The FILE NAME field updates automatically.  Once you complete the fields,
select the Next button.
4. On the TAPI INFORMATION screen, select the Next button.
5. On the SELECT BOARD screen, the board type installed in the system automatically displays.  To
continue, select the Next button.
6. On the SELECT CALLING RESOURCE screen, set the CHANNEL field to 1 and indicate the extension
number of the voice mail port for channel 1 in the PHONE NUMBER field.  To continue, select the Next
button.  Note that if the switch you are working with does not have a voice mail port that produces
dial tone, you must use a non-voice mail port.
7. Repeat step 6, setting the CHANNEL field to 2 and indicating the extension number of the port for
channel 2 in the PHONE NUMBER field.  To continue, select the Next button.  The program performs a
channel verification.
8. When the SETTINGS CONFIRMATION screen displays, select the Next button to continue.  The program
runs, learning the busy, ring, and disconnect tones generated by the phone system.  When the process
is complete, a screen displays defining all the frequencies that were defined.
9. On the left portion of the screen, double-click on the phone system name that displays to activate the
button in front of the name.  The button turns green when activated.
10. Once you activate the phone system button, access the Tones menu, and select the Consolidate
option. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0013-1811. Access the File menu, and select Save.  You are prompted to indicate a filename.  Assign a name that
is descriptive of the phone system type.  The file extension .TSF is automatically assigned.
12. Access the Tones menu again, and select the Activate option.
13. To confirm the tone file is now appropriately defined and loaded, from the Windows NT desktop,
select the Start button, then choose Programs / Dialogic System Software / Advanced Tone Features.
The path to the tone file should read \DLGCDEV\DIALOGIC\DATA\[FILENAME].TSF, where [FILENAME]
is the name you assigned to the tone file generated by the wizard program.
14. To exit the screen, select OK.
15. Restart the VP system PC to invoke the changes. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0014-114. Making Backups
If the VP system has a hard drive or other system failure, the site can lose some or all of the system data.
Without a current backup, you may need to re-install the VP system and re-enter all of the system
programming.  It is strongly recommended that the VP system installer and on-site VP system supervisor
work closely to ensure system backups are frequently made.
Note:See section 16 for information on where VP system files are stored.14.1 Backing up DOS-based Systems to Diskette To create a comprehensive back up of a DOS-based VP system, you must back up the following
information:
· AUTOEXEC.BAT and CONFIG.SYS files
· Database and setup files
· Voice files such as greetings, names, and messages
Note:The backup described in this section is not a full backup.  To fully recover from a completehard drive failure, you should regularly back up the entire system to tape.To complete the backup procedure, you need several blank high-density diskettes.  Label each diskette
with a number, beginning with Backup Disk 1.
Note:Procedures in this section assume that the diskette drive on the VP system PC is drive Aand the system’s hard drive is drive C.  Also, these procedures assume that the VPsystem is installed in the \VM directory on drive C.  If this is not the case, substitute thecorrect letters in the procedure instructions.14.1.1 Copying the AUTOEXEC.BAT and CONFIG.SYS Files
To create a backup copy of the AUTOEXEC.BAT and CONFIG.SYS files:
1. Insert Backup Disk 1 in drive A.
2. At the DOS prompt, go to the top-level directory by typing CD  then pressing .
3. Copy the AUTOEXEC.BAT file by typing COPY AUTOEXEC.BAT A: then pressing .
4. Copy the CONFIG.SYS file by typing COPY CONFIG.SYS A: then pressing .
5. Remove the diskette from drive A. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0014-214.1.2 Copying the Database and Setup Files
To create a backup copy of the database and setup files:
1. Insert Backup Disk 2 in drive A.
2. At the DOS prompt, go to the VP system directory by typing CD \VM then pressing .
3. Copy the database files by typing COPY *.DVM A: then pressing .
4. Copy the other configuration files by typing:
COPY *.CFG A: then pressing 
COPY TRANS*.* A:\ then pressing 
COPY NUMLINES.TXT A:\ then pressing 
COPY SWITCHES.TXT A:\ then pressing 
COPY PBXLINK.TXT A:\ then pressing 
COPY LOGINS.TXT A:\ then pressing 
5. If you have Rhetorex voice boards, copy the Rhetorex driver configuration file by typing
COPY CONFIG A: then pressing .
6. If you have Dialogic voice boards, copy the Dialogic driver configuration file by typing
COPY DIALOGIC.CFG A: then pressing .
7. If you have an SMDI integration, copy the *.LNK files by typing COPY *.LNK A: then pressing
.
8. Copy any custom tone files by typing COPY *.TON  A: then pressing  and typing
COPY *.TSF  A: then pressing .
9. Remove the diskette from drive A.
14.1.3 Copying Greetings, Names, and Messages
Note:When using the XCOPY command in the following procedures, you may see the DOSmessage “Insufficient Disk Space.” Insert a new diskette in the drive A and re-type thesame XCOPY command.  Because of the way the XCOPY command has been input,DOS monitors which files have been copied and re-starts the copy on the new diskettewhere it left off on the previous one.  Be advised that because each system varies, thediskette numbering in this procedure may not match your application.  This procedureassumes that only one disk is needed for each copy process.To create a back up copy of greetings, names, and messages:
1. Insert Backup Disk 3 in drive A.
2. At the DOS prompt, go to the messages directory by typing CD \VM\M then pressing .
3. Copy the message files by typing XCOPY GT*.* A: /M /E /S then pressing . 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0014-34. Remove Backup Disk 3, and insert Backup Disk 4.
5. Copy the recorded names by typing XCOPY NM*.* A: /M /E /S then pressing .
6. Remove Backup Disk 4, and insert Backup Disk 5.
7. Copy the recorded messages by typing XCOPY MG*.* A: /M /E /S then pressing .
Note:If you have a problem copying the files using XCOPY with switches, you can reset the switchesand start over by typing ATTRIB +A *.* /S then pressing  at the C:\VM\M directoryprompt.14.1.4 Automating the Backup Process on DOS-based VP Systems
You can set up DOS-based VP systems to automatically perform system backups by including backup
commands in the DISKM.BAT file, which is run each night when the VP system exits to DOS. (The exit
time is specified on the GENERAL INFORMATION screen.)  See section 21.6 for additional information on
editing the DISKM.BAT file.
14.2 Restoring Files on DOS-based SystemsNote:The restore procedure described in this section does not include all the programming filesneeded to run the VP system.  If you are starting with a new hard drive or a completely re-formatted hard drive, install a new version of DOS and re-install the same version of theVP system.  Copy these files over the new copy of the VP system files that may beinstalled on the hard drive.If you need to restore only certain files from the back up, you can simply copy those filesto the system.  Be sure to copy the files back to the correct directory and sub-directory.14.2.1 Restoring the AUTOEXEC.BAT and CONFIG.SYS Files
To restore the AUTOEXEC.BAT and CONFIG.SYS backup:
1. Insert Backup Disk 1 in drive A.
2. At the DOS prompt, go to the top-level directory by typing CD \ then pressing .
3. Restore the AUTOEXEC.BAT file by typing COPY A:\AUTOEXEC.BAT C:\ then pressing
.
4. Restore the CONFIG.SYS file by typing COPY A:\CONFIG.SYS C:\ then pressing .
5. Remove the diskette from drive A. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0014-414.2.2 Restoring the Database and Setup Files
To restore the database and setup files backup:
1. Insert Backup Disk 2 in drive A.
2. At the DOS prompt, go to the VP system directory by typing CD \VM then pressing .
3. Restore the database files by typing COPY A:\*.DVM C:\VM then pressing .
4. Restore the other configuration files by typing:
COPY A:\*.CFG C:\VM then pressing 
COPY A:\TRANS*.* C:\VM then pressing 
COPY A:\NUMLINES.TXT C:\VM then pressing 
COPY A:\SWITCHES.TXT C:\VM then pressing 
COPY A:\PBXLINK.TXT C:\VM then pressing 
COPY A:\LOGINS.TXT C:\VM then pressing 
5. If you have Rhetorex voice boards, restore the Rhetorex driver configuration file by typing
COPY A:\CONFIG C:\VM then pressing .
If you have Dialogic voice boards, restore the Dialogic driver configuration file by typing
COPY A:\DIALOGIC.CFG C:\VM then pressing .
6. If you have an SMDI integration, copy the *.LNK files by typing COPY A:\*.LNK C:\VM then
pressing .
7. Copy any custom tone files by typing COPY A:\*.TON  C:\VM then pressing  and
typing COPY A:\*.TSF  C:\VM then pressing .
8. Remove the diskette from drive A.
14.2.3 Restoring Names Greetings, Names, and Messages
To restore the greetings, names, and messages backup:
1. Insert Backup Disk 3 in drive A.
2. At the DOS prompt, go to the messages directory by typing CD \VM\M then pressing .
3. Restore the message files by typing COPY A:\*.* C:\VM\M then pressing .
4. Remove the diskette from drive A, and insert the next one in sequence.
5. Repeat steps 3 and 4 until all disks have been copied to the hard drive. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0014-514.3 Backing up NT-based SystemsAll NT-based VP systems shipped as turnkey systems include a tape backup drive that facilitates the
system backup process.  NT-based VP systems also include several batch files that are automatically
copied to the \WINNT directory during program installation.  Using these batch files and the tape backup
drive, you can quickly make complete system backups.  Use the procedure detailed below.  (This
procedure assumes the VP system software is installed on drive C of the PC.  If the software is installed
on a different drive, make the appropriate drive letter substitution below.)
Note that to back up the VP system, you must shut it down.  System shut down terminates all calls that
are currently being handled by the VP system.  Do not shut down the system unless all ports are free.
Note:Before completing this procedure, verify the tape cartridge is formatted and functioningproperly by inserting it into the tape drive then selecting the Start button / Programs /Administrative Tools / Backup.  Address any errors you receive before continuing.1. Label a blank, formatted tape cartridge appropriately then insert it in the drive.
2. Select the Start button from the bottom of the Windows NT desktop, then select Run.  In the Run
dialog box, type  C:\VM\BACKUPVM.BAT (where C is the drive on which the VP system is
installed) then click on the OK button.
This batch file stops the VP system and backs up the entire system including VP system program
files, greetings, prompts, and messages.  Once it completes the backup, the batch file restarts the VP
system automatically.
14.3.1 Automating the Backup Process on NT-based VP Systems
You can set up NT-based VP systems to automatically perform system backups by following the
procedure below.
1. Insert a blank, formatted tape cartridge in the drive.
2. If you have not done so in the previous procedure, start the Schedule service:  Select the Start button
at the bottom of the Windows NT desktop, then choose Settings / Control Panel / Services.  From the
SERVICES screen that displays, highlight SCHEDULE then select the Startup button.
On the screen that displays, select the AUTOMATIC option then click on the OK button.
On the SERVICES screen, select the Start button.  To exit the Services screen, select the Close button.
3. Select the Start button from the bottom of the Windows NT desktop, then select Run.  In the Run
dialog box, type  C:\VM\ATVM.BAT (where C is the drive on which the VP system is installed) then
click on the OK button.
Each night at 3:00 AM, an automatic backup is now made of the entire VP system.  To modify this
command so it runs on only certain days or at a time other than 3:00 AM, contact Technical Support
for instructions on modifying the ATVM.BAT file.