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Key Voice Voice Processing System Installation And Maintenance Manual

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    							INSTALLATION AND MAINTENANCE MANUAL 4/0015-10PromptFile NameWording187
    SCHNOMSG.VOIYou have no messages scheduled for future delivery.188
    SCHNOMOR.VOIYou have no more messages scheduled for future delivery.189
    SCHRVIEW.VOITo listen to the message, press 1.
    To hear the next message, press 2.
    To cancel the message, press 4.
    Or, to exit, press #.190
    SUPBRCST.VOITo hear the current broadcast message, press 1.
    To re-record the broadcast message, press 2.
    To delete the broadcast message, press 3.
    Or, to exit, press #.191
    NUM60.VOISixty192
    NUM70.VOI“Seventy”193
    NUM80.VOIEighty194
    NUM90.VOINinety195
    NUM100.VOIHundred196
    NUM1000.VOIThousand197
    QBXNOTIF.VOIThis is to notify you that there are new answers in your Question box.198
    TUTINTRO.VOIWelcome to your new mailbox.  In order to familiarize you with your
    new mailbox, I would like to briefly describe some of its features.  You
    may exit from this tutorial at any time by pressing the # key.199
    TUTGRT.VOIIf you are not able to answer your phone, I will play your personal
    greeting to the caller.  Your greeting should sound something like this:
    Hello, this is Mary.  Im sorry I cannot take your call right now.  If you
    would like to leave me a message, press 1, or press 3 if you would like
    to speak to someone else.  Once you have recorded your greeting, you
    can change it at any time.  Press 1 if you would like to record your
    personal greeting now.  Otherwise, press 2.200
    TUTGRTIS.VOIThank you.  Your callers will hear the following greeting...201
    TUTNAME.VOI“There are times when I need to say your name.  For example, when
    the system is about to transfer a call to your extension, the caller will
    hear:  Please hold while I transfer your call to Mary Jones.  I need you
    to record your name.  Press 1 if you would like to record your name
    now.  Otherwise, press 2.202
    TUTNAMIS.VOIThank you.  Your name is now recorded as...203
    TUTPSW.VOITo protect your privacy, you will be asked to enter your password each
    time you open your mailbox.  This prevents unauthorized callers from
    gaining access to your messages.  You should change your password
    frequently.  If you would like to change it now, press 1.  Otherwise,
    press 2.204
    TUTPSWIS.VOIYour password is...205
    TUTEND.VOIThis ends the tutorial.  The Main menu follows.206
    TUTISOK.VOIIf this is acceptable, press 1.  If you would like to change it, press 2.207
    TUTCANCL.VOIThank you.  This tutorial will not be repeated. 
    						
    							INSTALLATION AND MAINTENANCE MANUAL 4/0015-11PromptFile NameWording208
    TUTWRAP.VOIThank you for taking part in the tutorial.  The tutorial will be played
    each time you open your mailbox.  If you would like to cancel it, press
    the * key now.209
    TUTENABL.VOIThe tutorial will be played the next time you open your mailbox.210
    SPKAFTR2.VOIPlease speak after the tone.  When you are finished recording press #.211
    QBCONFIS.VOIYour confirmation number is212
    P1REPEAT.VOITo hear this number again, press 1.213
    DOLLARS.VOIDollars214
    CENTS.VOICents215
    TOMORROW.VOITomorrow216
    NUM1MILL.VOIMillion217
    ACDBUSY.VOIAll agents are busy.218
    ACDSTBSY.VOIAll agents are still busy.219
    ACDQOPTS.VOIIf you would like to try a different extension, press 1, or press 0 if you
    would like to speak to the operator.220
    OH.VOIoh221
    URGNTMSG.VOIThis message is marked urgent.222
    ISURGENT.VOIof these is marked urgent.223
    ARURGENT.VOIof these are marked urgent.224
    MANFWDED.VOIThis message was forwarded to you from…225
    PRIVTMSG.VOIThis message is marked private.226
    PRVNOFWD.VOIThis message is private, and cannot be forwarded.227
    ASKLGOFF.VOIThis mailbox is currently logged on with VCM.  To disconnect VCM and
    open your mailbox, press 1.228
    SPELNAME.VOIPlease spell out the first 3 letters of the last name.229
    SNDSPCL1.VOIFor normal delivery, Press 1.  For urgent delivery press 2.230
    SNDSPCL2.VOIFor normal delivery, press 1.
    To mark this Urgent,  press 2.
    To mark this Private press 3.
    If you would like to be notified when your party has received this
    message, press 5.231
    TUTDIR.VOIThere may be times when callers will know your name but not your
    extension number.  I can transfer calls using the letters of your name. If
    you would like to be included in the dial by name directory, press 1.232
    TUTGETDR.VOIUsing your telephone keypad, please spell the first 3 letters of your last
    name.233
    TUTDIRIS.VOIThe digits which will spell your name are234
    TOWHODIR.VOIPlease enter the box number, if you do not know the box number,
    press *.235
    OPTNMEN2.VOITo add or remove customer service extensions, press 0. 
    						
    							INSTALLATION AND MAINTENANCE MANUAL 4/0015-12PromptFile NameWording236
    ACDADMIN.VOITo add an extension to this customer service group, press 1.  To
    remove an extension, press 2.  To exit press #.237
    ACDMEMYS.VOI“Is a member of customer service group”238
    ACDMEMNO.VOIIs not a member of customer service group239
    ASKEXTN.VOIPlease enter the extension number.240
    ACDADDED.VOIHas been added to customer service group241
    ACDREMOV.VOIHas been removed from customer service group242
    SUPVMBOX.VOITo add, press 1.
    To delete, press 2.
    To modify, press 3.
    To suspend, press 4.
    To restore, press 5.
    To reset, press 6.
    Or to exit, press #.243
    SUPVTBOX.VOITo add, press 1.
    To delete, press 2.
    To modify, press 3.
    Or to exit, press #.244
    SUPVPORT.VOITo disable, press 1.
    To enable, press 2.
    Or to exit, press #.245
    SUPVTBX2.VOITo change the greeting, press 1.
    To change the routing, press 2.
    Or to exit, press #.246
    CHGYESNO.VOIIf you would like to change this, press 1, otherwise press #.247
    ENTERDGT.VOIFor digits 0 through 9, please enter the digit, or press * for special
    routing options.248
    SPCLROUT.VOITo change the destination for the star digit, press *.
    To change the destination for the pound digit, press #.
    To change the no digits destination, press 1.
    To change the invalid digit destination, press 2.
    Or to change the voice detected destination, press 3.249
    DGTROUTE.VOIThe current destination is250
    ENTRDEST.VOIPlease enter the new destination251
    ENTRQUES.VOIPlease enter the question number252
    SUPVQBX2.VOITo change the greeting, press 1.
    To record a question, press 2.
    Or to exit, press #.253
    MODEIS.VOIThe voice mail system is currently in254
    SUPVMODE.VOITo change the voice mail system to Day service mode, press 1.
    To change the voice mail system to Night service mode, press 2.
    To change the voice mail system to Lunch service mode, press 3.
    Or to exit without making any changes, press #.255
    MODEDAY.VOIDay service mode256
    MODENITE.VOINight service mode257
    MODELNCH.VOILunch-time service mode 
    						
    							INSTALLATION AND MAINTENANCE MANUAL 4/0015-13PromptFile NameWording258
    MODEHOLI.VOIHoliday service mode259
    DGTTOHLD.VOIIf you wish to remain on hold, please press260
    MBOXMEN2.VOIIf you would like to record a message, press 1.
    To page this party, press 2.
    If you wish to speak to the operator press 0.
    Or for other options, press 3.
    “To have the call announced over our P. A. system, press 5.”
    (Prompt played when mailbox has a pager number assigned. See also
    prompt 3).261
    YOUARNUM.VOIYou are number262
    POINT.VOI“Point”263
    TDDGREET.VOIThis prompt is recorded as TDD tones.  It will display on a TDD device
    as “Press 8 on your telephone for TDD service.”264
    MAINHOTL.VOIGuest menu.
    To hear your new messages, press 9.
    To hear saved messages, press 8.
    To set a wake-up call, press *.265
    LSUBHOTL.VOITo replay this message, press 1.
    To save and hear the next message, press 2.
    To delete this message, press 4.266
    PDL_MENU.VOITo add a member to the list, press 1.
    To remove a member, press 2.
    To hear all members on the list, press 3.
    To record a name for the list, press 4.
    Or to exit, press #.267
    PDLNMENU.VOITo play the name, press 1.
    To record the name, press 2.
    Or to exit, press #.268
    PDLASKNM.VOIPlease enter the list number.269
    PDLMEMYS.VOIis a member of personal distribution list270
    PDLMEMNO.VOIis not a member of personal distribution list271
    PDLADDED.VOIhas been added to personal distribution list272
    PDLREMOV.VOIhas been removed from personal distribution list273
    NEGATIVE.VOInegative274
    PAGEDISP.VOIThe number which will be sent to your partys pager is275
    ASKRECVR.VOIEnter the number of the mailbox you sent the message to.276
    EDITMENU.VOITo play the message, press 1.
    For the next message, press 2.
    To delete the message, press 4.
    Or to exit, press #.277
    EDTNOMSG.VOIYou have no retrievable messages in that mailbox.278
    EDTNOMOR.VOIYou have no more retrievable messages in that mailbox.279
    MSGDATED.VOIThere is a message dated 
    						
    							INSTALLATION AND MAINTENANCE MANUAL 4/0015-14PromptFile NameWording280
    WAKEASKH.VOIPlease enter the hour at which we should call you.281
    WAKENONE.VOIThere is currently no wake-up call scheduled.282
    WAKECHNG.VOIPress 1 if you would like to change the time.283
    WAKEWILL.VOIYou will be called284
    WAKEHERE.VOIHello. This is your wake-up call. If you would like us to call you at the
    same time tomorrow, press 1.285
    LOPTSUBF.VOITo forward a copy of this message to someone else, press286
    LOPTSUBR.VOITo reply to this message, press287
    LOPTSUBX.VOITo speak with the sender of this message, press288
    ASKFWD2.VOI“To forward this message to another box number, enter the box
    number.  Otherwise, press #.”289
    PRMPASSW.VOI“Please enter the database password.”290
    PRMBADPW.VOI“Your password level does not allow you to change that parameter.”291
    PRMASKNM.VOI“Enter the number of the parameter you wish to change, or press # to
    exit.”292
    PRMASKVL.VOI“Enter the new value.”293
    PRMASKSB.VOI“Enter the item number.”294
    PRMVALID.VOI“Values for that parameter must be between”295
    PRMVALIS.VOI“The value of parameter number”296
    PRMSUBPR.VOI“item number”297
    WORDIS.VOI“is”298
    PBXASKNU.VOI“Enter the ID number of the PBX you are connecting to.”299
    PBXASKLN.VOI“How many digits are there in your extension numbers?”300
    PBXSRIAL.VOI“If you intend to use the serial-port integration, press 1, otherwise press
    2.”301
    PBXPCIU.VOI“If you intend to use PCIUs, press 1, otherwise press 2.”302
    PBXASKOK.VOI“Press 1 to confirm that it is OK to disconnect all calls and reconfigure
    your system for the new setup.”303
    PBXASKEX.VOI“Enter the extension number for voice mail port”304
    SUPASKHR.VOI“Please enter the hour.”305
    SUPASKYR.VOI“Please enter the year.”306
    PRMRBOOT.VOI“Thank-you. You must restart the PC in order for this new value to take
    effect.”307
    NOTASSGN.VOI“Not assigned”308
    LETTER_A.VOI“A” (The letter A)309
    LETTER_B.VOI“B” (The letter B)310
    LETTER_C.VOI“C” (The letter C) 
    						
    							INSTALLATION AND MAINTENANCE MANUAL 4/0015-15PromptFile NameWording311
    LETTER_D.VOI“D” (The letter D)312
    LETTER_E.VOI“E” (The letter E)313
    LETTER_F.VOI“F” (The letter F)314
    LETTER_X.VOI“X” (The letter X)315
    SUPSAYTI.VOI“The current time is”316
    SUPSAYDA.VOI“The current date is”317
    LOPTSUBT.VOI“To reply to the sender of this message using e-mail, press”
    (NT-based systems only)318
    NEWVMSG.VOI“New voice mail message” (NT-based systems only)319
    NEWVMSGS.VOI“New voice mail messages” (NT-based systems only)320
    NEWFMSG.VOI“New fax message” (NT-based systems only)321
    NEWFMSGS.VOI“New fax messages” (NT-based systems only)322
    NEWTMSG.VOI“New e-mail message” (NT-based systems only)323
    NEWTMSGS.VOI“New e-mail messages” (NT-based systems only)324
    NOTTSAVL.VOI“There are currently no e-mail readers available, please try again later.”
    (NT-based systems only)325
    LSTNMENX.VOIMessage menu.
    To listen to new voice messages, press 1.
    To listen to saved voice messages, press 2.
    To listen to new e-mail messages, press 3.
    To listen to saved e-mail messages, press 4.
    To listen to all new messages, press 5.
    To listen to all saved messages, press 6.
    Or to return to the main menu, press #.326
    VMORACD.VOIFor voice mail functions, press 1.
    To enter customer service mode, press 2.
    Or to exit, press #.327
    EXTNACD.VOIThis extension is currently being used for customer service.
    If you want to use this extension to open a mailbox, you must first log
    off from all customer service groups, then press Clear.328
    MBOXACD.VOIYour mailbox is currently in customer service mode.  If you want to
    open your mailbox, you must first log off from all customer service
    groups, then press Clear.MASSMENU.VOI“To begin mass recall, press 1.
    To cancel any mass recall in progress for this group box, press 2.”
    Or, to exit, press #”15.1 Recording System PromptsYou can record prompts in additional languages and you can re-record any system prompt to modify it as
    you like or to include additional options required for a particular application. (Several commonly used
    prompt options have been pre-recorded and are also available for you to use.  See section 15.4 for more
    information.) 
    						
    							INSTALLATION AND MAINTENANCE MANUAL 4/0015-16To re-record system prompts, use the prompt recording utility provided with the VP system:VP System TypeUtilityLocationTo start the utility…DOS-based using
    Rhetorex voice boardsRPROMPT.EXE\VMType RPROMPT then press  from the
    \VM directory.DOS-based using Dialogic
    voice boardsVPROMPT.EXE\VMType VPROMPT then press  from the
    \VM directory.NT-based using Dialogic
    voice boardsNTPROMPT.EXE\VMDouble-click on the VP DATABASE icon,
    enter the password at the prompt, then
    select SYSTEM PROMPTS from the System
    pull-down menu.15.1.1 Using RPROMPT and VPROMPT (DOS-based VP Systems)
    Once you start the RPOMPT or VPROMPT utility, the SYSTEM PROMPTS screen displays.  For each
    system prompt, this screen identifies:
    · The prompt’s number
    · A brief text description of the prompt (the full text of the prompt is provided earlier in this
    section)
    · Whether the prompt has been recorded
    As you move through each prompt field, a menu displays, allowing you to play or record the prompt. By
    selecting RECORD you can record the prompt via the telephone line connected to the voice processing
    board.  To record the prompt, select RECORD, press , and call into voice mail line 1.  When voice
    mail answers, select RECORD and speak.  To end the recording, press  again.  To hear the
    recording, select PLAY.
    The MICROPHONE field requires the use of optional hardware and a direct connection to the voice board.
    For additional information, see section 2.
    When re-recording prompt, select PLAY to listen to the prompt before re-recording it.  This allows you to
    hear the inflections and general tone that is appropriate for the prompt.
    By default, each prompt exists on the VP system hard drive in a separate file in the \VM\P directory.
    If you are using the multi-lingual option, record each prompt in Language 1 first, then select NEW
    LANGUAGE from the menu.  The current language number (displayed at the top of the menu) changes to
    Language 2, and the Yes/No fields update to indicate which prompts have been recorded in Language 2.
    You can now record the prompts in the second language.  If you are using more than two languages,
    select NEW LANGUAGE again and record the prompts in each subsequent language.
    The prompts for Language 1 are stored by default in the \VM\P directory.  The prompts for Languages 2
    through 9 are stored in subdirectories \VM\P\L2 through \VM\P\L9 respectively. 
    						
    							INSTALLATION AND MAINTENANCE MANUAL 4/0015-1715.1.2 Using NTPROMPT (NT-based VP Systems)
    Once you start the NTPROMPT utility, the RECORD SYSTEM PROMPTS screen displays.For each system prompt, this screen identifies:
    · The prompt’s number
    · A brief text description of the prompt
    · The complete text of the prompt (shown on the right side of the screen)
    · A number indicating a language to which the prompt is associated (a complete set of prompts for
    up to 9 languages can be recorded on the system)
    · The folder containing the prompt file
    · The prompt filename
    · Whether the prompt has been recorded (an existing recording is signified by a red light displaying
    on the Play/Record button)
    You can play or record a prompt by clicking on the Play/Record button, then using the controls on the
    Sound Recorder dialog box.  At the lower-right of the dialog, click on the circle button to begin recording.
    Click on the rectangle button (to the left of the circle button) to end the recording.  See information
    presented later in this section for details on using the Sound Recorder dialog box.
    When re-recording prompt, play the prompt before re-recording it.  This allows you to hear the inflections
    and general tone that is appropriate for the prompt.
    Each prompt exists on the VP system hard drive in a separate file in the \VM\P directory.
    If you are using the multi-lingual option, record each prompt in Language 1 first, then select Language 2.
    You can now record the prompts in the second language.  If you are using more than two languages,
    continue to select the next language number in the series and record the prompts in each subsequent
    language. 
    						
    							INSTALLATION AND MAINTENANCE MANUAL 4/0015-18The prompts for Language 1 are stored by default in the \VM\P directory.  The prompts for Languages 2
    through 9 are stored in subdirectories \VM\P\L2 through \VM\P\L9 respectively.
    15.2 Using the Sound Recorder Dialog Box (NT-based VP Systems)The Sound Recorder is a utility provided with Windows NT that allows you to easily record and
    manipulate WAV files, which is the file type used to store prompts, greetings, and messages on NT-based
    VP systems.  Though the Sound Recorder includes a sophisticated set of recording manipulation options,
    you need only be familiar with the utility’s fundamental record and playback features.To record a prompt, name, or greeting, click on the circle button in the lower-right of the Sound Recorder
    dialog box and speak into the microphone connected to the PC.  Click on the rectangle button to the left
    of the circle button to end the recording.  Click on the triangle button to the left of the rectangle button to
    play the recording.  For additional information on using the features available with the Sound Recorder,
    consult the utility’s online help.
    Note:Before making any recordings using the Sound Recorder dialog box, you must setup the proper audio recording properties.  Do this by selecting the Audio Propertiesoption from the Edit menu on the Sound Recorder dialog box.  On the Audio tab thatdisplays, select the Customize button.  In the FORMAT field, select PCM.  In theATTRIBUTES field, select 11 KHZ, 8 BIT, MONO.  Click the Save As button, type theword DIALOGIC in the field that displays, then select the OK button.  Select the OK buttonagain to exit the box.  The PREFERRED QUALITY field on the Audio tab now reflects theDIALOGIC setting.  Select the OK button to close the Audio Properties box and return tothe Sound Recorder dialog box.Note that the Sound Recorder utility requires a sound card and microphone be installed in the PC from
    which the Sound Recorder is run.  Most NT-based VP systems are shipped from Key Voice with this
    equipment pre-installed.
    For information on installing or using a sound card and microphone on a Windows NT system, consult
    the Windows NT documentation.
    15.3 Preventing Certain Prompts from PlayingIn some circumstances, you may want a particular prompt to never play on the VP system. Use the
    procedure provided below to omit a prompt on a system-wide basis.  Before you proceed, however,
    review the following points regarding the VP system’s prompts: 
    						
    							INSTALLATION AND MAINTENANCE MANUAL 4/0015-19· By adjusting the OTHER CUSTOMIZATIONS screen (DOS-based VP systems) / GENERAL
    INFORMATION screen (NT-based VP systems), you can prevent prompt 97 from playing when a
    WAIT FOR ANSWER call is answered.
    · For individual mailboxes, you can select what callers are to hear just before they are transferred
    to an extension by using the @ and & symbols in the FIRST NAME field (see section 5.5).
    · If you want to permanently prevent a prompt from playing, do not delete the prompt’s file.  If you
    do, the system will generate an error message.  Instead, substitute an empty voice file.  The VP
    system still locates and plays the file, but since there is no prompt recorded, this process takes
    less than 1 second.
    To omit a prompt on a system-wide basis:
    1. Shut down the VP system if it is currently running.
    2. Change to the directory where system prompts are stored.  By default, this is the VM\P sub-directory.
    3. To store the existing prompt for future use, rename the existing prompts file with a different
    extension.  For example, to use a command prompt to re-name prompt number 155 with a new
    extension .SAV, from the \VM\P directory type REN  GOXFER.VOI  GOXFER.SAV  then press .
    4. Create a new file with the original name GOXFER.VOI.  Do this from a command prompt, for example,
    by typing EDIT GOOXFER.VOI  then pressing .
    5. On the blank screen that displays enter two letters, for example XX (the file cannot be totally empty),
    then press .  Save the file by pressing , then , then .  Return to the \VM
    directory (if you used a command prompt, type CD.. then press ).
    6. Re-start the VP system.
    15.4 Using Pre-Recorded Prompt OptionsThe prompts supplied with the VP system have been selected to conform with the majority of new
    installation requirements.  Available options for prompt phrase contents are shown below.  These prompt
    options have been pre-recorded and are stored in the prompts subdirectory on the VP system.  By default
    this is \VM\P.  Each prompt option uses the same filename as the default, but has a different extension
    (.OP1, .OP2, etc.).
    To copy a modified prompt to the active system:
    1. If the system is a DOS-based VP system, shut it down if it is currently running.  For procedures, see
    section 2.5.
    2. Locate the text you want to use in the following table and make a note of the filename.
    3. Copy the file over the prompt with the .VOI file extension.  (You may want to first rename the .VOI
    prompt an extension .OLD, so if you ever want to revert back to it, the prompt is still available.) For
    example, on a DOS-based VP system, to replace the existing prompt 3 with MBOXMENU.OP1, access a
    command prompt and type: 
    						
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