Key Voice Voice Processing System Installation And Maintenance Manual

							INSTALLATION AND MAINTENANCE MANUAL 4/009-62. Edit the AUTOEXEC.BAT file by typing EDIT AUTOEXEC.BAT then pressing .  Enter the
command  MODE MONO  above the command line CD\VM.3. Press  then  to save your changes.
4. Re-boot the computer.
5. Perform the screen display test again and check that all modes of the display are visible.  If then
problem has not been corrected, go to the next procedure.
Option 2 - Mode W80
1. Exit the VP system program.  At the \VM prompt, change to the root directory by typing CD the
pressing .
2. Edit the AUTOEXEC.BAT file by typing EDIT AUTOEXEC.BAT then pressing .  Enter the
command  MODE BW80  above the command line CD\VM.3. Press  then  to save your changes.
4. Change to the \VM directory by entering CD\VM then pressing .
5. Edit the file VM.CFG by typing EDIT VM.CFG then pressing .  When the file is loaded, use
the ¯ key to place the cursor on a blank line.
6. Enter the following lines of text.  Press  after each line.
color.panel.bg = 0
color.label.bg = 0
color.menu.bg  = 0
color.help.bg  = 0
color.panel.fg = 7
color.label.fg = 7
color.menu.fg  = 7
color.help.fg  = 7
7. Press  then  to save your changes.
8. Re-boot the computer.
If the screen displays are still not correct, contact Technical Support for assistance.
9.4 Calling Technical SupportBefore calling technical support, follow these steps:
1. Test call processing on the VP system lines (originating calls, receiving calls, transferring calls, etc.)
by disconnecting the lines from the voice processing boards and connecting a test-set or a 2500-type
telephone.  Remember, the VP system cannot perform any function that cannot be performed
manually from a single-line telephone set. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/009-72. Be ready to take the VP system out of service.  Technical Support personnel may ask you to check or
modify the contents of one or more files. If the VP system is being used as an auto-attendant, make
alternate arrangements to have incoming calls answered during system testing.
3. Have test telephone numbers available so you can re-create the problem(s) you are having.  The
telephone you use to contact Technical Support should not be the test telephone extension.
9.5 Using the Trace FeatureThe VP system has the ability to display incoming DTMF digits received by the voice processing board.
For this feature to function on DOS-based VP systems, enter the letter D in a TRACE field on the OTHER
CUSTOMIZATIONS screen.  On NT-based VP systems, complete the TRACE SETUP screen.
On DOS-based VP systems, you turn ON the digit trace by pressing .  On NT-based VP systems,
you turn ON the digit trace by checking the ACTIVATE TRACE box on the TRACE SETUP screen.
Once you activate the digit trace, as incoming digits are received, each digit generates a line of text on the
VP system screen.
As each new digit is received, the display will scroll from bottom to top of this area of the screen.  If
digits are being received on more than one line at a time, the display information from each of the lines
will be interleaved.  Therefore, it is best to limit incoming calls during the testing period to eliminate
confusion.
Other Trace Functions
There are several other trace functions you can activate by making entries in TRACE fields.  These
functions have little or no practical application in every day use, but they may be used by Technical
Support personnel to resolve particular issues.
On DOS-based VP systems, you indicate the trace functions you want to activate by entering trace flag
letters from the table below in the TRACE fields on the OTHER CUSTOMIZATION screen.  Described briefly,
these functions trace the following events:TraceFlagDescriptionAAutomatically starts tracing all functions when the VP system starts (see note below).BTraces box events.CTraces commands sent to the voice processing board.DTraces incoming digits (as described above).ETraces events received from the voice processing board.GTraces messages left and retrieved.HTraces hold queue events.LTraces COM port events and data (use LZ for full COM port data trace).MTraces miscellaneous system events.PTraces call progress and shows results of call progress analysis (for example, when
performing call transfers). 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/009-8TraceFlagDescriptionQTraces message waiting, pager notification, and message delivery queues.STraces voice mail states (on-hook, off-hook, dialing, recording, etc.).TTraces digit translation information.VTraces which voice file (prompts, messages, greetings, etc.) is being played.On NT-based VP systems, you can set these trace flags in the TRACE FLAGS field on the TRACE SETUP
screen.  Or you can simply check the boxes next to specific trace functions you want to activate on the
TRACE SETUP screen.
Recording Trace Functions
When any of the trace functions are ON, they can be displayed on screen and sent to a log file.
· On DOS-based VP systems, to send the trace to a log file, start the trace by pressing 
instead of .  The file created is named TRACE.LOG, and it is placed in the \VM directory.
You can also elect to send the trace directly to the printer port.  To do so, start the trace by
pressing  instead of .  Be advised that the VP system may slow dramatically
when printing trace statistics to the printer port.  For this reason, it is strongly recommended you
send the trace to a log file, then print the log file at a later time, if necessary.
· On NT-based VP systems, the trace is automatically sent to the file TRACE.LOG in the \VM
directory.  You can print the TRACE.LOG file at any time, if necessary, using a standard windows
editor program with printing capabilities.
Note:Use the A trace function with caution, since the continuous writing of trace functions to afile can use a large amount of disk space. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0010-110. Using Serial Administration Features on
DOS-based VP Systems
DOS-based VP systems include features you can use to control the VP system PC from a second PC
connected to it via a null modem cable. These features make it possible for technicians to use a laptop, for
example, to work easily with VP systems that do not include a monitor and/or keyboard.
To use serial administration features on DOS-based VP systems, certain VP system program software
must be installed on both the VP system (referred to as the host PC) and attached PC (referred to as the
remote PC). The software that must be installed on the VP system PC is called KeyLink Communication
software. On turnkey VP systems, this software is pre-installed with all other VP system software. On kit
VP systems, KeyLink Communication Software must be installed after other VP system software is
installed. The procedure for installing KeyLink on the VP system (host) PC is provided below.
Information on installing necessary software on the remote PC is also provided in this section. It is
important to note that the software you install on the remote PC and the procedure you use to access and
manipulate the VP system depends on whether the remote PC will be running VP system serial
administration features in a DOS environment or in a Microsoft Windows 95, 98, 2000, or NT
environment. (In most cases, technicians use a laptop running Microsoft Windows software as the remote
PC.) Follow the information that is appropriate for the remote PC environment in which you will be
working—DOS-based or Windows-based.
10.1 Installing KeyLink on a Kit System Host PCUse the procedures below to install KeyLink Communication host PC software on a kit VP system PC.
Install KeyLink after you install the VP system program software on the PC.
Note:KeyLink host software is pre-installed on all VP system PCs shipped as turnkeysystems.  If you attempt to install KeyLink host software on a PC that has the programpre-installed, the KeyLink program detects those pre-installed KeyLink files, and itdisplays a message indicating so.To install KeyLink host software on the VP system PC:
1. Insert the KeyLink installation diskette into the diskette drive on the PC.
2. At the prompt for the PC’s hard drive (typically C:), type A:INSTALL then press .
3. Follow the prompt to install the host software and enter the requested information. When you are
prompted to indicate the directory in which you want to install KeyLink files, accept the default
directory C:\VM. Accept program default setup selections whenever possible. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0010-2Note:On the host (VP system) PC, the VP system software must be already installed on thesystem, and KeyLink must be installed in the same directory that houses the VP systemfiles. If the KeyLink program is not installed in the directory housing the VP system, theinstallation program displays an error message indicating so.When all the necessary files have been copied, a message displays indicating that the installation is
complete.
10.2 Installing Necessary Software on a Remote PCUse the procedures below to install the software necessary for serial administration features on a remote
PC. Note that the procedure you follow is based on whether the remote PC will be running VP system
serial administration features in a DOS environment or in a Microsoft Windows 95, 98, 2000, or NT
environment.
To install serial administration software on a remote PC running a DOS environment:
1. Insert the KeyLink installation diskette into the diskette drive on the PC.
2. At the prompt for the laptop’s hard drive (typically C: or D:), type A:INSTALL then press .
3. Follow the prompts to install the remote software and enter the requested information. When
prompted to indicate the directory in which you want to install KeyLink files, accept the default
directory \REMOTE. Accept program default setup selections whenever possible.
When all the necessary files have been copied, a message displays indicating the installation is complete.
To install serial administration software on a remote PC running a Windows 95, 98, 2000, or NT
environment:
1. Insert the first Serial Administration installation diskette (#1) into the diskette drive on the PC.
2. From the Start button, choose Programs, then Windows Explorer.
3. On the All Folders side of the Exploring screen, select the diskette drive (typically A:).
4. Double-click on SETUP.EXE from the right side of the Exploring screen.
5. Follow the prompts to install the remote software. When prompted to indicate the directory in which
you want to install Serial Administration files, accept the default directory. Accept program default
setup selections whenever possible.
6. When prompted, remove installation diskette #1 and insert diskette #2. Press OK.
7. When the Setup Complete screen appears, press Finish. A Serial Administration icon displays on the
desktop. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0010-310.3 Connecting the Remote PC to the Host PCYou connect the remote PC to the host (VP system) PC by attaching a null modem cable directly
between the host and remote computer serial ports.
Connecting a DOS-based Remote PC to the Host PC
For DOS-based PCs, the communication parameters used by KeyLink are controlled by two files:
HOST.INI on the host computer and REMOTE.INI on the remote computer. During the KeyLink installation
procedure on the host and remote PCs, you specified parameter settings used in the HOST.INI and
REMOTE.INI files, including the COM port that the host PC and remote PC are to use. You can modify
parameters in the HOST.INI and REMOTE.INI files at any time. HOST.INI is located in the C:\VM directory of
the host computer, and REMOTE.INI is located by default in the C:\REMOTE directory of the remote
computer.
To establish a communication link between a DOS environment remote PC and host (VP System)
PC:
From the remote PC, change to the \REMOTE directory, then type REMOTE and press . A screen
displays while the program loads and initializes communications. KeyLink then detects the baud rate set on
the host PC and establishes a compatible connection. This detection takes several moments.
Once KeyLink establishes a connection between the two systems, the screen refreshes with a display that
shows the host PC. The keyboard and monitor of the remote computer now effectively control the host
(VP system) PC. The screens you view show the setup and functionality of the VP system host PC, and
the keystrokes you make affect the functionality of that PC.
Note: If a connection cannot be established between the host (VP system) PC and the remotePC, verify that you specified the appropriate COM port settings during KeyLinkinstallation. Also verify that you are using a true Null Modem cable. Because visuallydistinguishing null modem cables from other serial cables is difficult, some usersmistakenly use the wrong cable type.To break the connection between the remote PC and the host (VP system) PC, press  on the
remote PC’s keyboard. The KeyLink program ends its communication with the host (VP system) PC, and
the remote PC’s screen refreshes.
Connecting a Windows-based Remote PC to the Host PC
For Windows-based remote PCs, you specify the communication parameters used by the Serial
Administrator on the remote PC after installation of the serial administration program using the procedure
described below. These parameters can be modified at any time. During KeyLink installation on the host
PC, you specified the communication parameters used by the host PC. These parameters are located in
the HOST.INI file, and you can modify them at any time. HOST.INI is located in the C:\VM directory of the
host computer. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0010-4You must add the following line to the host computer’s VM.CFG file to tell the host computer to
communicate with the serial administration program:
use remote dba = comx,y
where x is the COM port number and y is the baud rate.
To establish a communication link between a Windows environment remote PC and host (VP
System) PC:
From the remote PC Windows desktop, click on the Serial Administration icon. The VP system serial
administration program loads and the SERIAL ADMINISTRATOR screen displays.
From the File pull-down menu, select the CONFIGURE PORTS option. The CONFIGURE SERIAL CONNECTION
screen displays.Verify that the COM PORT field indicates the port to which the null modem cable is attached on the remote
PC. Also confirm that other Com port information is specified correctly and corresponds with the
information in the USE REMOTE DBA line in the host VM.CFG file. Select the OK button. You return to the
SERIAL ADMINISTRATOR screen.
From the SERIAL ADMINISTRATOR screen you can work with the VP system host PC two ways:
· Use KeyLink to view and work with the VP system’s DOS screen interface.
· Through a Windows interface to the DOS-based VP system. The windows interface will allow you to
control much but not all of the VP system functionality. You will need to use KeyLink to select options
or program components that are not available through the Windows interface.
To use KeyLink to view and work with the VP system’s DOS screen interface, from the KeyLink pull-
down menu, select the REMOTE CONTROL option. Once KeyLink establishes a connection between the
two systems, the screen refreshes with a display that shows the host PC. The keyboard and monitor of the
remote computer now effectively control the host (VP system) PC. The screens you view show the setup
and functionality of the VP system host PC, and the keystrokes you make affect the functionality of that
PC. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0010-5To use a Windows interface to the DOS-based system, from the File menu, select the CONNECT option.
Once a connection is established between the systems, the Boxes, System, Diagnostics, and Help pull-
down menus are activated on the SERIAL ADMINISTRATOR screen. Using options available on these
Windows-based menus, you can modify the system and box setup structure on the VP system PC. For
information on using specific options, select options from the Help pull-down menu.Note: If a connection cannot be established between the host (VP system) PC and the remotePC, verify that you specified the appropriate COM port settings during KeyLinkinstallation. Also verify that you are using a true Null Modem cable. Because visuallydistinguishing null modem cables from other serial cables is difficult, some usersmistakenly use the wrong cable type.It is important to note that the Windows interface to the VP system is based on an NT-based version of
VP system software. These NT-based VP systems contain an interface very similar to that provided
through the Boxes, System, and Diagnostics pull-down menus on the Serial Administrator screen.  For this
reason, the Windows interface Help menu contains the information provided with NT-based VP systems.
To use the online help to find information on a specific VP system field in the Windows interface, use the
Search capabilities in the Help file. When viewing field descriptions in the online help, you will notice that
each field description identifies both an “NTVP:” field name and a “VP:” field name. The NTVP field
name is the name of the field as you see it on screens through the Windows interface to the VP system.
The VP field name is the name of the field as you see it on standard DOS-based (KeyLink) interface
screens.
To break the connection between the remote PC and the host (VP system) PC, select the Exit option from
the File pull-down menu. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0010-610.4 Transferring Files Between the Remote and Host PCYou can copy files from the remote PC to the host (VP system) PC or from the host PC to the remote
PC. Be advised that you can copy only one file at a time. When specifying file names, you must
type each name literally; you cannot type wildcard characters in file names.
The procedure you follow to transfer files between the remote PC and host PC depends on whether the
remote PC is running serial administration features in a DOS environment or a Windows PC environment.
To copy files between a DOS environment remote PC and the host PC:
1. Establish a communication link between the remote PC and the host PC using the procedure provided
earlier in this section.
2. If the VP system is currently running on the host PC, press  and follow the prompts to exit the
program.
3. Access a DOS prompt.
4. Access the \VM directory by typing CD\VM then pressing . (If the VP system program files
are installed in a directory other than \VM, access the directory in which the program files are
installed.)
5. To transfer files, type:
keycopy to remote [to_filename] [from_filename] 
or
keycopy from remote [from_filename] [to_filename] 
6. In place of [FROM_FILENAME], type the name of the file you want to copy. In place of
[TO_FILENAME], type the name of the file you want to create or copy over (if it already exists) on the
other machine.
For example, to copy the file SAMPLE.TXT from the host PC to the remote PC, type:
keycopy to remote SAMPLE.TXT SAMPLE.TXT 
To copy SAMPLE.TXT from the host PC to the remote PC and name the file SAMPLE2.TXT on the
remote PC, type:
keycopy to remote SAMPLE2.TXT SAMPLE.TXT 
To copy SAMPLE.TXT from the remote PC to the host PC and name the file SAMPLE3.TXT on the host
PC, type:
keycopy from remote SAMPLE.TXT SAMPLE3.TXT 
To transfer files between a Windows environment remote PC and the host PC:
1. Establish a communication link between the remote PC and the host PC using the procedure provided
earlier in this section. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0010-72. From the SERIAL ADMINISTRATOR screen, select the KeyLink pull-down menu.
3. Select the REMOTE CONTROL option. Once KeyLink establishes a connection between the two
systems, the screen refreshes with a display that shows the host PC.
4. If the VP system is currently running on the host PC, press  and follow the prompts to exit the
program.
5. From the KEYLINK PROGRAM screen, select the File pull-down menu.
6. Select the FILE TRANSFER option. The File Transfer screen displays. Complete the screen indicating
the direction of the file transfer (host PC to remote PC, or remote PC to host PC) and directory path
of the current and future file locations. To initiate the transfer, select the Execute button. When you
finish transferring files, select the Done button.