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Key Voice Voice Processing System Installation And Maintenance Manual
Key Voice Voice Processing System Installation And Maintenance Manual
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INSTALLATION AND MAINTENANCE MANUAL 4/0011-111. Using the Teleparameter Feature This section provides information on using the teleparameter feature to set up a new system at a customer site or to make modifications to the system. Using the teleparameter feature, you can change the parameter values that affect system-wide setup information, box setups, and VM.CFG file data by calling into the system. (On DOS-based VP systems, you can also run the System Setup utility.) To use the feature, you simply log into the supervisor mailbox over the telephone, select the option to modify system parameters, then as prompted, specify setup information or enter codes that identify each parameter you want to change and the new value to which you want to set the parameter. The parameter value table provided in this section indicates the parameters and their associated codes. Technicians who have experience setting up VP systems may prefer to use the teleparameter feature to quickly make modifications and get the system up and running at the customer’s site. Be advised, however, that since this technique involves inputting codes that represent system parameters and corresponding values to which parameters are to be set, it is a bit more difficult to use effectively if you are unfamiliar with setting up VP systems. For this reason, we recommend that technicians unfamiliar with VP systems use the instructions provided in the previous sections to complete all necessary system setup steps. 11.1 Using the Teleparameter Feature to Run PBX Setup (DOS-based VP Systems)To run the PBX Setup utility by calling into the system over the telephone: 1. From a telephone, call into voice mail and log into a supervisor mailbox. The system voices the Main menu: “To listen to your messages press 1. To send a message press 2. To change your options press 3.” 2. To access the Supervisor menu, press 6 (this option is not voiced). The system voices the Supervisor menu options:Supervisor MenuFor Mailbox AdministrationPress 1For Routing box AdministrationPress 2For Question box AdministrationPress 3For Port AdministrationPress 4To change the System Broadcast MessagePress 5To change the voice mail Day / Night ServicePress 6To change the System TimePress 7To change the System DatePress 8To modify System ParametersPress 9To perform First-Time SetupPress 0To ExitPress #
INSTALLATION AND MAINTENANCE MANUAL 4/0011-23. From the Supervisors menu, press 0 to perform first time setup. The system prompts you to enter the Technician password. Enter the password (by default, this is 1234). 4. Follow the prompts and enter the requested information. When you are prompted to indicate the type of phone system with which you are working, enter the number from the following list that corresponds to the phone system:NumberPhone System56Atlas 5029Atlas 20008Comdial DigiTech / Impact / DSU11Comdial DXP / DXP Plus74Comdial FX / FXS / FXT22Comdial Executech 200044Comdial Unisyn79Cortelco Aries45Encore CX - ECX 1832 / 3672 / 3611277Ericsson MD-11075Fujitsu 9600 with Serial Integration96Fujitsu Allegra 2678Fujitsu Series 3 / Starlog41Fujitsu Starlog80Harris 20/2009Hicom 15007Intellicom 50006Intellicom 200055Isoetec IDS 108 / 22849Isoetec System 9630ITT / Cortelco System 310028Iwatsu ADIX20Iwatsu ZT-D94Lucent Definity G3 – Calista Box – Vectoring – Bridged Mode92Lucent Definity G3 – VoiceBridge93Lucent Definity G3 – VoiceBridge – Vectoring – Bridged Mode13Lucent Merlin II34Lucent Merlin Legend97Lucent Partner ACS50Lucent Partner II38Lucent Partner Plus37Lucent System 25
INSTALLATION AND MAINTENANCE MANUAL 4/0011-3NumberPhone System63Lucent System 7591Lucent System 85 and Definity Generic 2 – VoiceBridge31Mitel COV with D/42D-SX Voice Boards39Mitel SX100 Digital PABX with ONS Integration84Mitel SX200 Light with COV Integration89Mitel SX200 Light with DNIC Integration85Mitel SX200 Light with ONS Integration86Mitel SX2000 and SX2000 Light with COV Integration88Mitel SX2000 and SX2000 Light with DNIC Integration81Mitel SX50 with COV Integration90Mitel SX50 with DNIC Integration17NEC Electra Professional Level I54NEC Electra Professional Level II21NEC Mark II51NEC NEAX-1400 IMS73NEC NEAX-200035NEC NEAX-2400 Serial Integration33Nitsuko DSO-1 / ONYX / 124i / 384i72Northern Telecom Norstar D42NS27Northern Telecom Norstar - With VMI Adapters53Northern Telecom SL-1 and Meridian-1/SL-1, (with D42-SL)18Panasonic 1232 - Analog24Panasonic DBS36Panasonic KXT-33623Panasonic KX-TD 1232 Digital66Panther II 820 / 1032 / 2064 Release IV52Philips SOPHO-S32Premier ESP / Intertel GMX47Redwood 3.270Rolm 9200 BCS / Siemens HCM 20010Samsung Prostar 56EX / 120MX / 122442Samsung Prostar DCS – Digital12Siemens Saturn I, II, III15SMDI Installation Guide / Centrex40Southwestern Bell Landmark DKS 308 / 61619Sprint Protégé / Macrotel MT360 / 824 KSU
INSTALLATION AND MAINTENANCE MANUAL 4/0011-4NumberPhone System59Tadiran Coral I, II, & III68Telrad 246464Telrad Digital Key BX, 200 Digital46Toshiba DK-16 / 24 / 56 / 9616Toshiba DK-28026Toshiba Perception E95Toshiba Perception EX57Toshiba Perception I & II87Vodavi DHS43Vodavi Infinite DVX1, DVX2, & DVX348Vodavi Starplus 2448EX / 4896EX58Vodavi Starplus 96EX14Vodavi Starplus Digital62Win 100D5. Once you enter all necessary information, press 1 as prompted to reboot the PC. You must allow the system to reboot so it can reset several parameters based on the information you entered. When the system reboots, your call into it is disconnected. 11.2 Using the Teleparameter Feature to Adjust System Info, Box Setups, and VM.CFG DataUse the following procedure to modify parameters that affect system-wide setup information, box setups, and entries in the VM.CFG file: 1. From a telephone, call into voice mail and log into a supervisor mailbox. The system voices the Main menu: “To listen to your messages press 1. To send a message press 2. To change your options press 3.” 2. To access the Supervisor menu, press 6 (this option is not voiced). The system voices the Supervisor menu options:Supervisor MenuFor Mailbox AdministrationPress 1For Routing box AdministrationPress 2For Question box AdministrationPress 3For Port AdministrationPress 4To change the System Broadcast MessagePress 5To change the voice mail Day / Night ServicePress 6
INSTALLATION AND MAINTENANCE MANUAL 4/0011-5Supervisor MenuTo change the System TimePress 7To change the System DatePress 8To modify System ParametersPress 9To perform First-Time SetupPress 0To ExitPress #3. From the Supervisors menu, press 9 to modify system parameters. The system prompts you to enter the Technician Password. Enter the password (by default, this is 1234). 4. At the prompt, enter the number of the parameter you want to change, then, as prompted, the value to which you want to change the parameter. Parameter information is provided in a comprehensive table in this section. 5. When you complete all modifications, press # to return to the Supervisor’s menu. Teleparameter Value Tables The following table identifies all parameters you can adjust using the teleparameter feature and the entries you can make to indicate specific values for each parameter. Refer to information after this table for additional entries you can make in some fields. Be advised certain tasks in this table involve setting up parameters whose associated screens have names that differ between the NT-based and DOS-based VP systems. In this section, tasks that relate to setting up screens in DOS-based VP systems are prefaced by (VP). Those that relate to setting up screens in NT- based VP systems are prefaced by (NTVP).TaskParam.NumberDescriptionAcceptable ValuesNotes:Account Number Box Setup2700Minimum number of digits required for valid entry determination1 - 9A prompt for the Item number refers to the box number. Enter the box number.Account Number Box Setup2701Maximum number of digits required for valid entry determination1 - 30A prompt for the Item number refers to the box number. Enter the box number.Account Number Box Setup2702Number of seconds to wait before determining all digits are entered0 - 9A prompt for the Item number refers to the box number. Enter the box number.Account Number Box Setup2703Action to take after maximum retry attempts if invalid account number is entered0 = Return 1 = Say ‘Goodbye’ 2 = Go to another box 3 = Hang upA prompt for the Item number refers to the box number. Enter the box number.Account Number Box Setup2704Box associated with parameter 2703(Valid mailbox number)A prompt for the Item number refers to the box number. Enter the box number.Account Number Box Setup2705Retry attempts to allow if invalid account number entered0 - 9A prompt for the Item number refers to the box number. Enter the box number.
INSTALLATION AND MAINTENANCE MANUAL 4/0011-6TaskParam.NumberDescriptionAcceptable ValuesNotes:Account Number Box Setup2706Number of mailbox that owns the Account Number box(Valid mailbox number)A prompt for the Item number refers to the box number. Enter the box number.Account Number Box Setup2707Action to take if account number was previously collected during call0 = Use the existing account number 1 = Ask for a new account numberA prompt for the Item number refers to the box number. Enter the box number.Account Number Box Setup2708Repeat number entered for confirmation?1 = Yes 0 = NoA prompt for the Item number refers to the box number. Enter the box number.Account Number Box Setup2001Action to take if valid account number is entered0 = Return 1 = Say ‘Goodbye’ 2 = Go to another box 3 = Hang upA prompt for the Item number refers to the box number. Enter the box number.Account Number Box Setup2002Box associated with parameter number 2001(Valid box number)A prompt for the Item number refers to the box number. Enter the box number.ACD Box / Customer Service Box Setup2520Number of mailbox that owns the ACD Box / Customer Service Box(Valid mailbox number)A prompt for the Item number refers to the box number. Enter the box number.ACD Box / Customer Service Box Setup2521Action to take when trying extension1 = Blind 2 = Wait for answer 3 = Screen 4 = Wait for ringA prompt for the Item number refers to the box number. Enter the box number.ACD Box / Customer Service Box Setup2522Criteria by which hunt is started0 = Start hunting from first agent in group 1 = Start hunting from previous agentA prompt for the Item number refers to the box number. Enter the box number.ACD Box / Customer Service Box Setup2523Number of announcements after which caller is offered other options0 - 99A prompt for the Item number refers to the box number. Enter the box number.ACD Box / Customer Service Box Setup2524Rings permitted before no answer determination0 - 99A prompt for the Item number refers to the box number. Enter the box number.ACD Box / Customer Service Box Setup2525Box default operator during day service(Valid mailbox number)A prompt for the Item number refers to the box number. Enter the box number.ACD Box / Customer Service Box Setup2526Box default operator during night service(Valid mailbox number)A prompt for the Item number refers to the box number. Enter the box number.ACD Box / Customer Service Box Setup2527Action to take if all extensions are busy0 = Queue the call 1 = Go to another boxA prompt for the Item number refers to the box number. Enter the box number.ACD Box / Customer Service Box Setup2528Box associated with parameter 2527(Valid box number)A prompt for the Item number refers to the box number. Enter the box number.
INSTALLATION AND MAINTENANCE MANUAL 4/0011-7TaskParam.NumberDescriptionAcceptable ValuesNotes:ACD Box / Customer Service Box Setup2529Action to take if caller elects not to remain in queue0 = Return 1 = Say ‘Goodbye’ 2 = Go to another box 3 = Hang upA prompt for the Item number refers to the box number. Enter the box number.ACD Box / Customer Service Box Setup2530Box associated with parameter 2529(Valid box number)A prompt for the Item number refers to the box number. Enter the box number.ACD Box / Customer Service Box Setup2531If call is queued, state position in line?1 = Yes 0 = NoA prompt for the Item number refers to the box number. Enter the box number.ACD Box / Customer Service Box Setup2501 to 2512ACD rotation box members(Valid mailbox numbers)A prompt for the Item number refers to the box number. Enter the box number.Business Hours Setup5042Hour day service begins00-24A prompt for the Item number refers to the day of the week. Enter 0 (Sunday) through 6 (Saturday).Business Hours Setup5043(With parameter 5042) Minute day service begins00 - 59A prompt for the Item number refers to the day of the week. Enter 0 (Sunday) through 6 (Saturday).Business Hours Setup5044Hour day service ends00 - 24A prompt for the Item number refers to the day of the week. Enter 0 (Sunday) through 6 (Saturday).Business Hours Setup5045(With parameter 5044) Minute day service ends00 - 59A prompt for the Item number refers to the day of the week. Enter 0 (Sunday) through 6 (Saturday).Business Hours Setup5046Hour lunch service begins00 - 24A prompt for the Item number refers to the day of the week. Enter 0 (Sunday) through 6 (Saturday).Business Hours Setup5047(With parameter 5046) Minute lunch service begins00 - 59A prompt for the Item number refers to the day of the week. Enter 0 (Sunday) through 6 (Saturday).Business Hours Setup5048Hour lunch service ends00 - 24A prompt for the Item number refers to the day of the week. Enter 0 (Sunday) through 6 (Saturday).Business Hours Setup5049(With parameter 5048) Minute lunch service ends00 - 59A prompt for the Item number refers to the day of the week. Enter 0 (Sunday) through 6 (Saturday).Business Hours Setup5067Hour at which greeting is to change to good evening00 - 24A prompt for the Item number refers to the day of the week. Enter 0 (Sunday) through 6 (Saturday).Business Hours Setup5068(With parameter 5067) Minute at which greeting is to change to good evening00 - 59A prompt for the Item number refers to the day of the week. Enter 0 (Sunday) through 6 (Saturday).
INSTALLATION AND MAINTENANCE MANUAL 4/0011-8TaskParam.NumberDescriptionAcceptable ValuesNotes:(VP) Call Transfer Setup / (NTVP) PBX Information Setup5000Sequence to initiate an internal transfer(Refer to technical bulletin and phone documentation)(VP) Call Transfer Setup / (NTVP) PBX Information Setup5001Sequence to initiate an external transfer(Refer to technical bulletin and phone documentation)(VP) Call Transfer Setup / (NTVP) PBX Information Setup5002Sequence to complete an internal transfer(Refer to technical bulletin and phone documentation)(VP) Call Transfer Setup / (NTVP) PBX Information Setup5003Sequence to complete an external transfer(Refer to technical bulletin and phone documentation)(VP) Call Transfer Setup / (NTVP) PBX Information Setup5004Sequence to return from no answer on an internal call(Refer to technical bulletin and phone documentation)(VP) Call Transfer Setup / (NTVP) PBX Information Setup5005Sequence to return from no answer on an external call(Refer to technical bulletin and phone documentation)(VP) Call Transfer Setup / (NTVP) PBX Information Setup5006Sequence to return from busy on an internal call(Refer to technical bulletin and phone documentation)(VP) Call Transfer Setup / (NTVP) PBX Information Setup5007Sequence to return from busy on an external call(Refer to technical bulletin and phone documentation)(VP) Call Transfer Setup / (NTVP) PBX Information Setup5008Sequence to return from call screening on an internal call(Refer to technical bulletin and phone documentation)(VP) Call Transfer Setup / (NTVP) PBX Information Setup5009Sequence to return from call screening on an external call(Refer to technical bulletin and phone documentation)(VP) Call Transfer Setup / (NTVP) PBX Information Setup5010Sequence to transfer an internal 3-way call(Refer to technical bulletin and phone documentation)
INSTALLATION AND MAINTENANCE MANUAL 4/0011-9TaskParam.NumberDescriptionAcceptable ValuesNotes:(VP) Call Transfer Setup / (NTVP) PBX Information Setup5011Sequence to transfer an external 3-way call(Refer to technical bulletin and phone documentation)(VP) Call Transfer Setup / (NTVP) PBX Information Setup5014Should VP system detect dial tone?1 = Yes 0 = No(VP) Call Transfer Setup / (NTVP) PBX Information Setup5023Confirmation digits meaning ‘Yes’(Refer to technical bulletin and phone documentation)(VP) Call Transfer Setup / (NTVP) PBX Information Setup5054Should VP system use transfer bypass digit?0 = None 1 = First 2 = Last(VP) Call Transfer Setup / (NTVP) General Information Setup5055Maximum time for 3-way call (minutes)0 - 30Class of Service Setup7000Number of days after which Old messages are auto-deleted0 - 99A prompt for the Item number refers to the Class of Service number. Enter 0 - 7.Class of Service Setup7001Number of days after which New messages are auto-deleted0 - 99A prompt for the Item number refers to the Class of Service number. Enter 0 - 7.Class of Service Setup7002Maximum message length (seconds) for a message0 - 999A prompt for the Item number refers to the Class of Service number. Enter 0 - 7.Class of Service Setup7003Maximum number of messages allowed in mailbox0 - 200A prompt for the Item number refers to the Class of Service number. Enter 0 - 7.Class of Service Setup7004Maximum greeting length (seconds)0 - 999A prompt for the Item number refers to the Class of Service number. Enter 0 - 7.Class of Service Setup7005Maximum number of personal greetings allowed0 - 10A prompt for the Item number refers to the Class of Service number. Enter 0 - 7.Class of Service Setup7006Play menu after greeting to callers?1 = Yes 0 = NoA prompt for the Item number refers to the Class of Service number. Enter 0 - 7.Class of Service Setup7007Maximum lines allowed to hold for mailbox0 - 32A prompt for the Item number refers to the Class of Service number. Enter 0 - 7.Class of Service Setup7008Number of times to try extension before returning to queued caller0 - 99A prompt for the Item number refers to the Class of Service number. Enter 0 - 7.Class of Service Setup7009Say position in line to calls in queue?1 = Yes 0 = NoA prompt for the Item number refers to the Class of Service number. Enter 0 - 7.