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Key Voice Voice Processing System Installation And Maintenance Manual

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    							INSTALLATION AND MAINTENANCE MANUAL 4/0010-8 
    						
    							INSTALLATION AND MAINTENANCE MANUAL 4/0011-111. Using the Teleparameter Feature
    This section provides information on using the teleparameter feature to set up a new system at a customer
    site or to make modifications to the system.  Using the teleparameter feature, you can change the
    parameter values that affect system-wide setup information, box setups, and VM.CFG file data by calling
    into the system. (On DOS-based VP systems, you can also run the System Setup utility.)  To use the
    feature, you simply log into the supervisor mailbox over the telephone, select the option to modify system
    parameters, then as prompted, specify setup information or enter codes that identify each parameter you
    want to change and the new value to which you want to set the parameter.  The parameter value table
    provided in this section indicates the parameters and their associated codes.
    Technicians who have experience setting up VP systems may prefer to use the teleparameter feature to
    quickly make modifications and get the system up and running at the customer’s site.  Be advised,
    however, that since this technique involves inputting codes that represent system parameters and
    corresponding values to which parameters are to be set, it is a bit more difficult to use effectively if you
    are unfamiliar with setting up VP systems.  For this reason, we recommend that technicians unfamiliar
    with VP systems use the instructions provided in the previous sections to complete all necessary system
    setup steps.
    11.1 Using the Teleparameter Feature to Run PBX Setup
    (DOS-based VP Systems)To run the PBX Setup utility by calling into the system over the telephone:
    1. From a telephone, call into voice mail and log into a supervisor mailbox.  The system voices the Main
    menu:
      “To listen to your messages press 1.  To send a message press 2.  To change your options press 3.”
    2. To access the Supervisor menu, press 6 (this option is not voiced).  The system voices the Supervisor
    menu options:Supervisor MenuFor Mailbox AdministrationPress 1For Routing box AdministrationPress 2For Question box AdministrationPress 3For Port AdministrationPress 4To change the System Broadcast MessagePress 5To change the voice mail Day / Night ServicePress 6To change the System TimePress 7To change the System DatePress 8To modify System ParametersPress 9To perform First-Time SetupPress 0To ExitPress # 
    						
    							INSTALLATION AND MAINTENANCE MANUAL 4/0011-23. From the Supervisors menu, press 0 to perform first time setup.  The system prompts you to enter the
    Technician password.  Enter the password (by default, this is 1234).
    4. Follow the prompts and enter the requested information.  When you are prompted to indicate the type
    of phone system with which you are working, enter the number from the following list that
    corresponds to the phone system:NumberPhone System56Atlas 5029Atlas 20008Comdial DigiTech / Impact / DSU11Comdial DXP / DXP Plus74Comdial FX / FXS / FXT22Comdial Executech 200044Comdial Unisyn79Cortelco Aries45Encore CX - ECX 1832 / 3672 / 3611277Ericsson MD-11075Fujitsu 9600 with Serial Integration96Fujitsu Allegra 2678Fujitsu Series 3 / Starlog41Fujitsu Starlog80Harris 20/2009Hicom 15007Intellicom 50006Intellicom 200055Isoetec IDS 108 / 22849Isoetec System 9630ITT / Cortelco System 310028Iwatsu ADIX20Iwatsu ZT-D94Lucent Definity G3 – Calista Box – Vectoring –
    Bridged Mode92Lucent Definity G3 – VoiceBridge93Lucent Definity G3 – VoiceBridge – Vectoring –
    Bridged Mode13Lucent Merlin II34Lucent Merlin Legend97Lucent Partner ACS50Lucent Partner II38Lucent Partner Plus37Lucent System 25 
    						
    							INSTALLATION AND MAINTENANCE MANUAL 4/0011-3NumberPhone System63Lucent System 7591Lucent System 85 and Definity Generic 2 –
    VoiceBridge31Mitel COV with D/42D-SX Voice Boards39Mitel SX100 Digital PABX with ONS Integration84Mitel SX200 Light with COV Integration89Mitel SX200 Light with DNIC Integration85Mitel SX200 Light with ONS Integration86Mitel SX2000 and SX2000 Light with COV
    Integration88Mitel SX2000 and SX2000 Light with DNIC
    Integration81Mitel SX50 with COV Integration90Mitel SX50 with DNIC Integration17NEC Electra Professional Level I54NEC Electra Professional Level II21NEC Mark II51NEC NEAX-1400 IMS73NEC NEAX-200035NEC NEAX-2400 Serial Integration33Nitsuko DSO-1 / ONYX / 124i / 384i72Northern Telecom Norstar D42NS27Northern Telecom Norstar - With VMI Adapters53Northern Telecom SL-1 and Meridian-1/SL-1, (with
    D42-SL)18Panasonic 1232 - Analog24Panasonic DBS36Panasonic KXT-33623Panasonic KX-TD 1232 Digital66Panther II 820 / 1032 / 2064 Release IV52Philips SOPHO-S32Premier ESP / Intertel GMX47Redwood 3.270Rolm 9200 BCS / Siemens HCM 20010Samsung Prostar 56EX / 120MX / 122442Samsung Prostar DCS – Digital12Siemens Saturn I, II, III15SMDI Installation Guide / Centrex40Southwestern Bell Landmark DKS 308 / 61619Sprint Protégé / Macrotel MT360 / 824 KSU 
    						
    							INSTALLATION AND MAINTENANCE MANUAL 4/0011-4NumberPhone System59Tadiran Coral I, II, & III68Telrad 246464Telrad Digital Key BX, 200 Digital46Toshiba DK-16 / 24 / 56 / 9616Toshiba DK-28026Toshiba Perception E95Toshiba Perception EX57Toshiba Perception I & II87Vodavi DHS43Vodavi Infinite DVX1, DVX2, & DVX348Vodavi Starplus 2448EX / 4896EX58Vodavi Starplus 96EX14Vodavi Starplus Digital62Win 100D5. Once you enter all necessary information, press 1 as prompted to reboot the PC.  You must allow the
    system to reboot so it can reset several parameters based on the information you entered.  When the
    system reboots, your call into it is disconnected.
    11.2 Using the Teleparameter Feature to Adjust System Info,
    Box Setups, and VM.CFG DataUse the following procedure to modify parameters that affect system-wide setup information, box setups,
    and entries in the VM.CFG file:
    1. From a telephone, call into voice mail and log into a supervisor mailbox.  The system voices the Main
    menu:
      “To listen to your messages press 1.  To send a message press 2.  To change your options press 3.”
    2. To access the Supervisor menu, press 6 (this option is not voiced).  The system voices the Supervisor
    menu options:Supervisor MenuFor Mailbox AdministrationPress 1For Routing box AdministrationPress 2For Question box AdministrationPress 3For Port AdministrationPress 4To change the System Broadcast MessagePress 5To change the voice mail Day / Night ServicePress 6 
    						
    							INSTALLATION AND MAINTENANCE MANUAL 4/0011-5Supervisor MenuTo change the System TimePress 7To change the System DatePress 8To modify System ParametersPress 9To perform First-Time SetupPress 0To ExitPress #3. From the Supervisors menu, press 9 to modify system parameters.  The system prompts you to enter
    the Technician Password.  Enter the password (by default, this is 1234).
    4. At the prompt, enter the number of the parameter you want to change, then, as prompted, the value to
    which you want to change the parameter.  Parameter information is provided in a comprehensive
    table in this section.
    5. When you complete all modifications, press # to return to the Supervisor’s menu.
    Teleparameter Value Tables
    The following table identifies all parameters you can adjust using the teleparameter feature and the entries
    you can make to indicate specific values for each parameter.  Refer to information after this table for
    additional entries you can make in some fields.
    Be advised certain tasks in this table involve setting up parameters whose associated screens have names
    that differ between the NT-based and DOS-based VP systems.  In this section, tasks that relate to setting
    up screens in DOS-based VP systems are prefaced by (VP).  Those that relate to setting up screens in NT-
    based VP systems are prefaced by (NTVP).TaskParam.NumberDescriptionAcceptable ValuesNotes:Account
    Number Box
    Setup2700Minimum number of digits
    required for valid entry
    determination1 - 9A prompt for the Item number
    refers to the box number.  Enter
    the box number.Account
    Number Box
    Setup2701Maximum number of digits
    required for valid entry
    determination1 - 30A prompt for the Item number
    refers to the box number.  Enter
    the box number.Account
    Number Box
    Setup2702Number of seconds to wait
    before determining all
    digits are entered0 - 9A prompt for the Item number
    refers to the box number.  Enter
    the box number.Account
    Number Box
    Setup2703Action to take after
    maximum retry attempts if
    invalid account number is
    entered0 = Return
    1 = Say ‘Goodbye’
    2 = Go to another box
    3 = Hang upA prompt for the Item number
    refers to the box number.  Enter
    the box number.Account
    Number Box
    Setup2704Box associated with
    parameter 2703(Valid mailbox
    number)A prompt for the Item number
    refers to the box number.  Enter
    the box number.Account
    Number Box
    Setup2705Retry attempts to allow if
    invalid account number
    entered0 - 9A prompt for the Item number
    refers to the box number.  Enter
    the box number. 
    						
    							INSTALLATION AND MAINTENANCE MANUAL 4/0011-6TaskParam.NumberDescriptionAcceptable ValuesNotes:Account
    Number Box
    Setup2706Number of mailbox that
    owns the Account Number
    box(Valid mailbox
    number)A prompt for the Item number
    refers to the box number.  Enter
    the box number.Account
    Number Box
    Setup2707Action to take if account
    number was previously
    collected during call0 = Use the existing
    account number
    1 = Ask for a new
    account numberA prompt for the Item number
    refers to the box number.  Enter
    the box number.Account
    Number Box
    Setup2708Repeat number entered for
    confirmation?1 = Yes
    0 = NoA prompt for the Item number
    refers to the box number.  Enter
    the box number.Account
    Number Box
    Setup2001Action to take if valid
    account number is entered0 = Return
    1 = Say ‘Goodbye’
    2 = Go to another box
    3 = Hang upA prompt for the Item number
    refers to the box number.  Enter
    the box number.Account
    Number Box
    Setup2002Box associated with
    parameter number 2001(Valid box number)A prompt for the Item number
    refers to the box number.  Enter
    the box number.ACD Box /
    Customer
    Service Box
    Setup2520Number of mailbox that
    owns the ACD Box /
    Customer Service Box(Valid mailbox
    number)A prompt for the Item number
    refers to the box number.  Enter
    the box number.ACD Box /
    Customer
    Service Box
    Setup2521Action to take when trying
    extension1 = Blind
    2 = Wait for answer
    3 = Screen
    4 = Wait for ringA prompt for the Item number
    refers to the box number.  Enter
    the box number.ACD Box /
    Customer
    Service Box
    Setup2522Criteria by which hunt is
    started0 = Start hunting from
    first agent in group
    1 = Start hunting from
    previous agentA prompt for the Item number
    refers to the box number.  Enter
    the box number.ACD Box /
    Customer
    Service Box
    Setup2523Number of announcements
    after which caller is offered
    other options0 - 99A prompt for the Item number
    refers to the box number.  Enter
    the box number.ACD Box /
    Customer
    Service Box
    Setup2524Rings permitted before no
    answer determination0 - 99A prompt for the Item number
    refers to the box number.  Enter
    the box number.ACD Box /
    Customer
    Service Box
    Setup2525Box default operator during
    day service(Valid mailbox
    number)A prompt for the Item number
    refers to the box number.  Enter
    the box number.ACD Box /
    Customer
    Service Box
    Setup2526Box default operator during
    night service(Valid mailbox
    number)A prompt for the Item number
    refers to the box number.  Enter
    the box number.ACD Box /
    Customer
    Service Box
    Setup2527Action to take if all
    extensions are busy0 = Queue the call
    1 = Go to another boxA prompt for the Item number
    refers to the box number.  Enter
    the box number.ACD Box /
    Customer
    Service Box
    Setup2528Box associated with
    parameter 2527(Valid box number)A prompt for the Item number
    refers to the box number.  Enter
    the box number. 
    						
    							INSTALLATION AND MAINTENANCE MANUAL 4/0011-7TaskParam.NumberDescriptionAcceptable ValuesNotes:ACD Box /
    Customer
    Service Box
    Setup2529Action to take if caller
    elects not to remain in
    queue0 = Return
    1 = Say ‘Goodbye’
    2 = Go to another box
    3 = Hang upA prompt for the Item number
    refers to the box number.  Enter
    the box number.ACD Box /
    Customer
    Service Box
    Setup2530Box associated with
    parameter 2529(Valid box number)A prompt for the Item number
    refers to the box number.  Enter
    the box number.ACD Box /
    Customer
    Service Box
    Setup2531If call is queued, state
    position in line?1 = Yes
    0 = NoA prompt for the Item number
    refers to the box number.  Enter
    the box number.ACD Box /
    Customer
    Service Box
    Setup2501 to
    2512ACD rotation box members(Valid mailbox
    numbers)A prompt for the Item number
    refers to the box number.  Enter
    the box number.Business Hours
    Setup5042Hour day service begins00-24A prompt for the Item number
    refers to the day of the week.
    Enter 0 (Sunday) through 6
    (Saturday).Business Hours
    Setup5043(With parameter 5042)
    Minute day service begins00 - 59A prompt for the Item number
    refers to the day of the week.
    Enter 0 (Sunday) through 6
    (Saturday).Business Hours
    Setup5044Hour day service ends00 - 24A prompt for the Item number
    refers to the day of the week.
    Enter 0 (Sunday) through 6
    (Saturday).Business Hours
    Setup5045(With parameter 5044)
    Minute day service ends00 - 59A prompt for the Item number
    refers to the day of the week.
    Enter 0 (Sunday) through 6
    (Saturday).Business Hours
    Setup5046Hour lunch service begins00 - 24A prompt for the Item number
    refers to the day of the week.
    Enter 0 (Sunday) through 6
    (Saturday).Business Hours
    Setup5047(With parameter 5046)
    Minute lunch service
    begins00 - 59A prompt for the Item number
    refers to the day of the week.
    Enter 0 (Sunday) through 6
    (Saturday).Business Hours
    Setup5048Hour lunch service ends00 - 24A prompt for the Item number
    refers to the day of the week.
    Enter 0 (Sunday) through 6
    (Saturday).Business Hours
    Setup5049(With parameter 5048)
    Minute lunch service ends00 - 59A prompt for the Item number
    refers to the day of the week.
    Enter 0 (Sunday) through 6
    (Saturday).Business Hours
    Setup5067Hour at which greeting is
    to change to good evening00 - 24A prompt for the Item number
    refers to the day of the week.
    Enter 0 (Sunday) through 6
    (Saturday).Business Hours
    Setup5068(With parameter 5067)
    Minute at which greeting is
    to change to good evening00 - 59A prompt for the Item number
    refers to the day of the week.
    Enter 0 (Sunday) through 6
    (Saturday). 
    						
    							INSTALLATION AND MAINTENANCE MANUAL 4/0011-8TaskParam.NumberDescriptionAcceptable ValuesNotes:(VP) Call
    Transfer Setup /
    (NTVP) PBX
    Information
    Setup5000Sequence to initiate an
    internal transfer(Refer to technical
    bulletin and phone
    documentation)(VP) Call
    Transfer Setup /
    (NTVP) PBX
    Information
    Setup5001Sequence to initiate an
    external transfer(Refer to technical
    bulletin and phone
    documentation)(VP) Call
    Transfer Setup /
    (NTVP) PBX
    Information
    Setup5002Sequence to complete an
    internal transfer(Refer to technical
    bulletin and phone
    documentation)(VP) Call
    Transfer Setup /
    (NTVP) PBX
    Information
    Setup5003Sequence to complete an
    external transfer(Refer to technical
    bulletin and phone
    documentation)(VP) Call
    Transfer Setup /
    (NTVP) PBX
    Information
    Setup5004Sequence to return from
    no answer on an internal
    call(Refer to technical
    bulletin and phone
    documentation)(VP) Call
    Transfer Setup /
    (NTVP) PBX
    Information
    Setup5005Sequence to return from
    no answer on an external
    call(Refer to technical
    bulletin and phone
    documentation)(VP) Call
    Transfer Setup /
    (NTVP) PBX
    Information
    Setup5006Sequence to return from
    busy on an internal call(Refer to technical
    bulletin and phone
    documentation)(VP) Call
    Transfer Setup /
    (NTVP) PBX
    Information
    Setup5007Sequence to return from
    busy on an external call(Refer to technical
    bulletin and phone
    documentation)(VP) Call
    Transfer Setup /
    (NTVP) PBX
    Information
    Setup5008Sequence to return from
    call screening on an
    internal call(Refer to technical
    bulletin and phone
    documentation)(VP) Call
    Transfer Setup /
    (NTVP) PBX
    Information
    Setup5009Sequence to return from
    call screening on an
    external call(Refer to technical
    bulletin and phone
    documentation)(VP) Call
    Transfer Setup /
    (NTVP) PBX
    Information
    Setup5010Sequence to transfer an
    internal 3-way call(Refer to technical
    bulletin and phone
    documentation) 
    						
    							INSTALLATION AND MAINTENANCE MANUAL 4/0011-9TaskParam.NumberDescriptionAcceptable ValuesNotes:(VP) Call
    Transfer Setup /
    (NTVP) PBX
    Information
    Setup5011Sequence to transfer an
    external 3-way call(Refer to technical
    bulletin and phone
    documentation)(VP) Call
    Transfer Setup /
    (NTVP) PBX
    Information
    Setup5014Should VP system detect
    dial tone?1 = Yes
    0 = No(VP) Call
    Transfer Setup /
    (NTVP) PBX
    Information
    Setup5023Confirmation digits
    meaning ‘Yes’(Refer to technical
    bulletin and phone
    documentation)(VP) Call
    Transfer Setup /
    (NTVP) PBX
    Information
    Setup5054Should VP system use
    transfer bypass digit?0 = None
    1 = First
    2 = Last(VP) Call
    Transfer Setup /
    (NTVP) General
    Information
    Setup5055Maximum time for 3-way
    call (minutes)0 - 30Class of Service
    Setup7000Number of days after
    which Old messages are
    auto-deleted0 - 99A prompt for the Item number
    refers to the Class of Service
    number.  Enter 0 - 7.Class of Service
    Setup7001Number of days after
    which New messages are
    auto-deleted0 - 99A prompt for the Item number
    refers to the Class of Service
    number.  Enter 0 - 7.Class of Service
    Setup7002Maximum message length
    (seconds) for a message0 - 999A prompt for the Item number
    refers to the Class of Service
    number.  Enter 0 - 7.Class of Service
    Setup7003Maximum number of
    messages allowed in
    mailbox0 - 200A prompt for the Item number
    refers to the Class of Service
    number.  Enter 0 - 7.Class of Service
    Setup7004Maximum greeting length
    (seconds)0 - 999A prompt for the Item number
    refers to the Class of Service
    number.  Enter 0 - 7.Class of Service
    Setup7005Maximum number of
    personal greetings allowed0 - 10A prompt for the Item number
    refers to the Class of Service
    number.  Enter 0 - 7.Class of Service
    Setup7006Play menu after greeting to
    callers?1 = Yes
    0 = NoA prompt for the Item number
    refers to the Class of Service
    number.  Enter 0 - 7.Class of Service
    Setup7007Maximum lines allowed to
    hold for mailbox0 - 32A prompt for the Item number
    refers to the Class of Service
    number.  Enter 0 - 7.Class of Service
    Setup7008Number of times to try
    extension before returning
    to queued caller0 - 99A prompt for the Item number
    refers to the Class of Service
    number.  Enter 0 - 7.Class of Service
    Setup7009Say position in line to calls
    in queue?1 = Yes
    0 = NoA prompt for the Item number
    refers to the Class of Service
    number.  Enter 0 - 7. 
    						
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