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Key Voice Voice Processing System Installation And Maintenance Manual
Key Voice Voice Processing System Installation And Maintenance Manual
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INSTALLATION AND MAINTENANCE MANUAL 4/0011-20TaskParam.NumberDescriptionAcceptable ValuesNotes:Question Box Setup2427If the answer type is digits, minimum number of digits that must be entered for valid answer to question 7.1 - 999A prompt for the Item number refers to the box number. Enter the box number.Question Box Setup2428If the answer type is digits, minimum number of digits that must be entered for valid answer to question 8.1 - 999A prompt for the Item number refers to the box number. Enter the box number.Question Box Setup2429If the answer type is digits, minimum number of digits that must be entered for valid answer to question 9.1 - 999A prompt for the Item number refers to the box number. Enter the box number.Question Box Setup2430If the answer type is digits, maximum number of digits that can be entered for valid answer to question 10.1 - 999A prompt for the Item number refers to the box number. Enter the box number.Question Box Setup2431If the answer type is digits, maximum number of digits that can be entered for valid answer to question 1.1 - 999A prompt for the Item number refers to the box number. Enter the box number.Question Box Setup2432If the answer type is digits, maximum number of digits that can be entered for valid answer to question 2.1 - 999A prompt for the Item number refers to the box number. Enter the box number.Question Box Setup2433If the answer type is digits, maximum number of digits that can be entered for valid answer to question 3.1 - 999A prompt for the Item number refers to the box number. Enter the box number.Question Box Setup2434If the answer type is digits, maximum number of digits that can be entered for valid answer to question 4.1 - 999A prompt for the Item number refers to the box number. Enter the box number.Question Box Setup2435If the answer type is digits, maximum number of digits that can be entered for valid answer to question 5.1 - 999A prompt for the Item number refers to the box number. Enter the box number.Question Box Setup2436If the answer type is digits, maximum number of digits that can be entered for valid answer to question 6.1 - 999A prompt for the Item number refers to the box number. Enter the box number.Question Box Setup2437If the answer type is digits, maximum number of digits that can be entered for valid answer to question 7.1 - 999A prompt for the Item number refers to the box number. Enter the box number.Question Box Setup2438If the answer type is digits, maximum number of digits that can be entered for valid answer to question 8.1 - 999A prompt for the Item number refers to the box number. Enter the box number.Question Box Setup2439If the answer type is digits, maximum number of digits that can be entered for valid answer to question 9.1 - 999A prompt for the Item number refers to the box number. Enter the box number.
INSTALLATION AND MAINTENANCE MANUAL 4/0011-21TaskParam.NumberDescriptionAcceptable ValuesNotes:Question Box Setup2440Number of seconds of silence before VP system determines caller has finished entering digits or speaking the answer for question 10.1 - 99A prompt for the Item number refers to the box number. Enter the box number.Question Box Setup2441Number of seconds of silence before VP system determines caller has finished entering digits or speaking the answer for question 1.1 - 99A prompt for the Item number refers to the box number. Enter the box number.Question Box Setup2442Number of seconds of silence before VP system determines caller has finished entering digits or speaking the answer for question 2.1 - 99A prompt for the Item number refers to the box number. Enter the box number.Question Box Setup2443Number of seconds of silence before VP system determines caller has finished entering digits or speaking the answer for question 3.1 - 99A prompt for the Item number refers to the box number. Enter the box number.Question Box Setup2444Number of seconds of silence before VP system determines caller has finished entering digits or speaking the answer for question 4.1 - 99A prompt for the Item number refers to the box number. Enter the box number.Question Box Setup2445Number of seconds of silence before VP system determines caller has finished entering digits or speaking the answer for question 5.1 - 99A prompt for the Item number refers to the box number. Enter the box number.Question Box Setup2446Number of seconds of silence before VP system determines caller has finished entering digits or speaking the answer for question 6.1 - 99A prompt for the Item number refers to the box number. Enter the box number.Question Box Setup2447Number of seconds of silence before VP system determines caller has finished entering digits or speaking the answer for question 7.1 - 99A prompt for the Item number refers to the box number. Enter the box number.Question Box Setup2448Number of seconds of silence before VP system determines caller has finished entering digits or speaking the answer for question 8.1 - 99A prompt for the Item number refers to the box number. Enter the box number.
INSTALLATION AND MAINTENANCE MANUAL 4/0011-22TaskParam.NumberDescriptionAcceptable ValuesNotes:Question Box Setup2449Number of seconds of silence before VP system determines caller has finished entering digits or speaking the answer for question 9.1 - 99A prompt for the Item number refers to the box number. Enter the box number.Routing Box Setup2001Action to take if no digits dialed0 = Return 1 = Say ‘Goodbye’ 2 = Go to another box 3 = Hang upRouting Box Setup2002Box associated with parameter 2001(Valid box number)Routing Box Setup2300Single-digit dialing destination for digit 0(Valid box number)A prompt for the Item number refers to the box number. Enter the box number.Routing Box Setup2301Single-digit dialing destination for digit 1(Valid box number)A prompt for the Item number refers to the box number. Enter the box number.Routing Box Setup2302Single-digit dialing destination for digit 2(Valid box number)A prompt for the Item number refers to the box number. Enter the box number.Routing Box Setup2303Single-digit dialing destination for digit 3(Valid box number)A prompt for the Item number refers to the box number. Enter the box number.Routing Box Setup2304Single-digit dialing destination for digit 4(Valid box number)A prompt for the Item number refers to the box number. Enter the box number.Routing Box Setup2305Single-digit dialing destination for digit 5(Valid box number)A prompt for the Item number refers to the box number. Enter the box number.Routing Box Setup2306Single-digit dialing destination for digit 6(Valid box number)A prompt for the Item number refers to the box number. Enter the box number.Routing Box Setup2307Single-digit dialing destination for digit 7(Valid box number)A prompt for the Item number refers to the box number. Enter the box number.Routing Box Setup2308Single-digit dialing destination for digit 8(Valid box number)A prompt for the Item number refers to the box number. Enter the box number.Routing Box Setup2309Single-digit dialing destination for digit 9(Valid box number)A prompt for the Item number refers to the box number. Enter the box number.Routing Box Setup2310Single-digit dialing destination for *(Valid box number)A prompt for the Item number refers to the box number. Enter the box number.Routing Box Setup2311Single-digit dialing destination for #(Valid box number)A prompt for the Item number refers to the box number. Enter the box number.Routing Box Setup2312Single-digit dialing destination for non-DTMF digit (voice)(Valid box number)A prompt for the Item number refers to the box number. Enter the box number.Routing Box Setup2313Number of mailbox that owns the Routing box(Valid box number)
INSTALLATION AND MAINTENANCE MANUAL 4/0011-23TaskParam.NumberDescriptionAcceptable ValuesNotes:Routing Box Setup2314Box to which calls are transferred if invalid digits dialed(Valid box number)A prompt for the Item number refers to the box number. Enter the box number.Routing Box Setup2315Number of times to play greeting1 - 3Routing Box Setup2316Seconds to wait for a digit0 - 9Routing Box Setup2317Basis used to route call0 = Digits dialed 1 = Day of week 2 = Sequence number 3 = Database lookup 4 = Day or Night serviceA prompt for the Item number refers to the box number. Enter the box number.Routing Box Setup2318When digits received, wait for more digits?1 = Yes 0 = NoA prompt for the Item number refers to the box number. Enter the box number.(VP)Technical Information Setup / (NTVP) PBX Information Setup5012Hookflash length (milliseconds)100 - 5000(VP)Technical Information Setup / (NTVP) PBX Information Setup5013Pause length (milliseconds)10 - 5000(VP)Technical Information Setup / (NTVP) General Information Setup5015Seconds of silence before VP system ends recording0 - 99(VP)Technical Information Setup / (NTVP) General Information Setup5016Seconds of non-silence before VP system ends recording0 - 99(VP)Technical Information Setup / (NTVP) PBX Information Setup5026Disconnect digit sequence(Refer to technical bulletin and phone documentation)(VP)Technical Information Setup / (NTVP) General Information Setup5063Hour at which system automatically updates MWI00 - 23(VP)Technical Information Setup / (NTVP) General Information Setup5064(With parameter 5063) Minute at which system automatically updates MWI00 - 59
INSTALLATION AND MAINTENANCE MANUAL 4/0011-24TaskParam.NumberDescriptionAcceptable ValuesNotes:VM.CFG Setup9001transbypass=See section 12.VM.CFG Setup9003dtmfon=See section 12.VM.CFG Setup9004ignorenonsilenceSee section 12.VM.CFG Setup9007internal=See section 12.VM.CFG Setup9011pagetime=See section 12.VM.CFG Setup9012pagerretry=See section 12.VM.CFG Setup9014maxpasswordlength=See section 12.VM.CFG Setup9015greetsil=See section 12.VM.CFG Setup9017notifyreps=See section 12.VM.CFG Setup9019interdigit=See section 12.VM.CFG Setup9023detectpulseSee section 12.VM.CFG Setup9025auditdatabaseSee section 12.VM.CFG Setup9026responsetime=See section 12.VM.CFG Setup9099pa.init=See section 12.VM.CFG Setup9100pa.cancel=See section 12.VM.CFG Setup9101tutorialreps=See section 12.VM.CFG Setup9102pa.repeats=See section 12.VM.CFG Setup9103novideomemorySee section 12.VM.CFG Setup9104offhookdelay=See section 12.VM.CFG Setup9105hardwareint=See section 12.VM.CFG Setup9106ringon=See section 12.VM.CFG Setup9107minimummessage=See section 12.VM.CFG Setup9108maxinactive=See section 12.VM.CFG Setup9109maxlockup=See section 12.VM.CFG Setup9118languages=See section 12.VM.CFG Setup9120dtmfsendon=See section 12.VM.CFG Setup9121dtmfsendoff=See section 12.VM.CFG Setup9122pa.busy=See section 12.VM.CFG Setup9123lunchoperatorisdaySee section 12.VM.CFG Setup9124samplingrate=See section 12.VM.CFG Setup9125databaseline=See section 12.VM.CFG Setup9126ignoredisconnectsSee section 12.VM.CFG Setup9127nonametransferSee section 12.VM.CFG Setup9135norecordbeepSee section 12.VM.CFG Setup9144repeatmw=See section 12.VM.CFG Setup9146deleteafterfwdSee section 12.VM.CFG Setup9150remotepause=See section 12.VM.CFG Setup9160ringreset=See section 12.VM.CFG Setup9161notifyrings=See section 12.
INSTALLATION AND MAINTENANCE MANUAL 4/0011-25TaskParam.NumberDescriptionAcceptable ValuesNotes:VM.CFG Setup9162assumepageconfirmSee section 12.VM.CFG Setup9163assumehold=See section 12.VM.CFG Setup9165externalfaxSee section 12.VM.CFG Setup9166faxtimeout=See section 12.VM.CFG Setup9167nopcbeepSee section 12.VM.CFG Setup9174cdspeed=See section 12.VM.CFG Setup9182ignoreinitialdisconnectSee section 12.VM.CFG Setup9190lineaccessontransferSee section 12.VM.CFG Setup919224hourclockdisplaySee section 12.VM.CFG Setup9203linesconnected=See section 12.VM.CFG Setup9206qboxposconfirmSee section 12.VM.CFG Setup9207qboxdataprintSee section 12.VM.CFG Setup9208qboxarchiveSee section 12.VM.CFG Setup9209pagerprefix=See section 12.VM.CFG Setup9210pagerappend=See section 12.VM.CFG Setup9214omitgroupsenderSee section 12.VM.CFG Setup9216pagertrail=See section 12.VM.CFG Setup9218longhookflash=See section 12.VM.CFG Setup9219cp.dialtone=See section 12.VM.CFG Setup9220cp.busy=See section 12.VM.CFG Setup9221cp.invalid=See section 12.VM.CFG Setup9222cp.dnd=See section 12.VM.CFG Setup9223cp.ans=See section 12.VM.CFG Setup9224cp.initring=See section 12.VM.CFG Setup9225cp.interring=See section 12.VM.CFG Setup9226cp.noans=See section 12.VM.CFG Setup9227onhookdtmfSee section 12.VM.CFG Setup9229answerack=See section 12.VM.CFG Setup9232senddisconnect=See section 12.VM.CFG Setup9256playbackdelay=See section 12.VM.CFG Setup9273cp.disconnect=See section 12.VM.CFG Setup9282qboxdataprintejectSee section 12.VM.CFG Setup9283qboxuseconfirmnumbersSee section 12.VM.CFG Setup9289qboxhideacctnumbersSee section 12.VM.CFG Setup9291keepmessagesnewSee section 12.VM.CFG Setup9295pooledring=See section 12.VM.CFG Setup9296mboxdefaultdigit=See section 12.VM.CFG Setup9301greeting.noanswer=See section 12.VM.CFG Setup9302greeting.busy=See section 12.
INSTALLATION AND MAINTENANCE MANUAL 4/0011-26TaskParam.NumberDescriptionAcceptable ValuesNotes:VM.CFG Setup9303greeting.dnd=See section 12.VM.CFG Setup9337noaccountinlogSee section 12.VM.CFG Setup9339greeting.night=See section 12.VM.CFG Setup9340faxpause=See section 12.VM.CFG Setup9342samecallfaxokSee section 12.VM.CFG Setup9343mwonreps=See section 12.VM.CFG Setup9344mwoffreps=See section 12.VM.CFG Setup9346faxprefix=See section 12.VM.CFG Setup9349faxgeneraldelivery=See section 12.VM.CFG Setup9351initialpauseidp=See section 12.VM.CFG Setup9352directoryidp=See section 12.VM.CFG Setup9353messagepausetime=See section 12.VM.CFG Setup9354sharefaxportsSee section 12.VM.CFG Setup9359flowcontrol=See section 12.VM.CFG Setup9360fastacdtransferSee section 12.VM.CFG Setup9361pmsviatextfilesSee section 12.VM.CFG Setup9364serviceobservecode=See section 12.VM.CFG Setup9365acdpause=See section 12.VM.CFG Setup9383wakeuprings=See section 12.VM.CFG Setup9384ivrpromptlanguage=See section 12.VM.CFG Setup9388volume=See section 12.VM.CFG Setup9389noserialmwrefreshSee section 12.VM.CFG Setup9390basiccptonesSee section 12.VM.CFG Setup9392extrarotarytime=See section 12.VM.CFG Setup9393transferring=See section 12.VM.CFG Setup9394dialtonefrequency=See section 12.VM.CFG Setup9395dialtone2frequency=See section 12.Serial Number4000Voices the VP system serial number.—NUMLINES.TXT4001Adjusts the code number authorizing the number of ports allowed.(Code supplied by Technical Support or Sales)SWITCHES.TXT4002Adjusts the code number authorizing system optional features.(Code supplied by Technical Support or Sales)LOGINS.TXT4003Adjusts the code number that controls the number of VCM logins allowed.(Code supplied by Technical Support or Sales)PBXLINK.TXT4004Adjusts the code number authorizing certain phone system-related features.(Code supplied by Technical Support or Sales)
INSTALLATION AND MAINTENANCE MANUAL 4/0011-27The following table identifies values you can specify to indicate special information in some fields:ValuesIndicate***1A***2B***3C***4D***5E***6F***7Pause***8Hookflash***0Clears the field entry
INSTALLATION AND MAINTENANCE MANUAL 4/0012-112. Configuration File Options There are configuration parameters available in the VP system that you cannot access or change from VP system screens. Because these parameters do not need to be adjusted during most installations, they are grouped and housed in one configuration file, VM.CFG. Throughout this manual, you are provided information on how you can adjust various VM.CFG parameters so they can best suit non-standard applications of the VP system. VM.CFG parameters and their available options are listed in this section. You configure a VM.CFG parameter by adding it on one line to others in the VM.CFG file, which is located by default in the \VM directory. With some VM.CFG parameters, you must indicate a value to which the parameter is to be set. With other parameters, you simply add the parameter name to the file VM.CFG to invoke its functionality. The information in this section details any implementation considerations that affect each parameter. You modify the contents of the VM.CFG file using an editor. To invoke the DOS editor, for example, from a command prompt, type EDIT VM.CFG then press . Note:On DOS-based VP systems, you must shut down the VP system before editing theVM.CFG file. On NT-based VP systems, you do not need to shut down the VP system toedit the VM.CFG file. You do, however, need to restart the VP system before any changeyou make will take effect. See section 2.5 for information on stopping and starting bothDOS-based and NT-based VP systems.You can add spaces between lines in the VM.CFG file to keep the configuration file readable. You can also include comments in the file. The VP system considers any line beginning with an asterisk (*) to be a comment and ignores it. Note:The default setting shown for each parameter is active when either:(a) The file entry is omitted from the VM.CFG file(b) The file entry is included in the VM.CFG file but is preceded by a *.If a default value meets the needs, it is not necessary to make a new entry in the file. Itmay be necessary, however to remove an entry if you want to make the default parametervalue active.The following table is an alphabetical listing of all the options available in the configuration file. Each is described in detail in this section.