HP Officejet 4500 User Manual

							3.Selects Tools and then select Align Cartridge.
The product prints an ink cartridge alignment sheet.
4.Place the alignment sheet face down on the scanner glass. For more information, see
Load an original on the scanner glass.
5.Press OK to scan the alignment sheet.
After the alignment sheet is scanned, alignment is complete. Recycle or discard the
alignment sheet.
Advanced ink cartridge maintainance 67
 
						

							To align the ink cartridges from the HP software
1.Load letter or A4, unused, plain white paper in the input tray. For more information,
see 
Load media.
NOTE:If you have colored paper loaded in the input tray when you align the ink
cartridges, the alignment will fail. Load unused plain white paper into the input
tray, and then try the alignment again.
2.Follow the instructions for your operating system. The product prints an ink cartridge
alignment sheet.
Windows
a. Open the Toolbox software. For instructions, see 
Open the Toolbox.
b. Click the Device Services tab.
c. Click Align the ink cartridges.
Mac OS X
a. Open the HP Utility. For instructions, see 
Open the HP Utility.
b. Click Align, and then follow the onscreen instructions.
3.Place the alignment sheet face down on the scanner glass. For more information, see
Load an original on the scanner glass.
4.Press OK to scan the alignment sheet.
After the alignment sheet is scanned, alignment is complete. Recycle or discard the
alignment sheet.
Clean the ink cartridges
Use this feature when there is streaking, white lines through any of the lines of color or
when a color is muddy. Do not clean ink cartridges unnecessarily, as this wastes ink and
shortens the life of the ink nozzles.
Chapter 6
68 Work with ink cartridges
 
						

							To clean the ink cartridges from the product control panel
1.Load letter, A4, or legal unused plain white paper into the input tray.
2.Press Setup.
3.Select Tools, and then select Clean Cartridge.
The device prints a page that you can recycle or discard.
If copy or print quality still seems poor after you clean the ink cartridges, try cleaning
the ink cartridge contacts before replacing the affected ink cartridge.
To clean the ink cartridges from the HP software
1.Load letter, A4, or legal unused plain white paper into the input tray. For more
information, see 
Load media.
2.Follow the instructions for your operating system.
Windows
a. Open the Toolbox software. For instructions, see 
Open the Toolbox.
b. Click the Device Services tab.
c. Click Align the ink cartridges.
Mac OS X
a. Open the HP Utility. For instructions, see 
Open the HP Utility.
b. Click Clean Printheads, and then click Clean.
3.Follow the prompts until you are satisfied with the quality of the output, and then click
Done or Finish.
If copy or print quality still seems poor after you clean the ink cartridges, try cleaning
the ink cartridge contacts before replacing the affected ink cartridge. For more
information, see 
Clean the ink cartridge contacts.
Advanced ink cartridge maintainance 69
 
						

							7 Solve a problem
The information in Solve a problem suggests solutions to common problems. If your
device is not operating correctly and those suggestions did not solve your problem, try
using one of the following support services to obtain assistance.
This section contains the following topics:
•
HP support
•
General troubleshooting tips and resources
•
Solve printing problems
•
Poor print quality and unexpected printouts
•
Clean the area around the ink nozzles
•
Solve paper-feed problems
•
Solve copy problems
•
Solve scan problems
•
Solve fax problems
•
Solve wired (Ethernet) network problems (some models only)
•
Solve wireless problems (some models only)
•
Configure your firewall to work with HP devices
•
Solve device management problems
•
Troubleshoot installation issues
•
Understand the Printer Status Report and Self-Test Report
•
Understand the network configuration page (some models only)
•
Clear jams
HP support
If you have a problem, follow these steps
1.Check the documentation that came with the product.
2.Visit the HP online support Web site at 
www.hp.com/support. HP online support is
available to all HP customers. It is the fastest source for up-to-date device information
and expert assistance and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the HP all-in-one
• Valuable troubleshooting information for common problems
• Proactive device updates, support alerts, and HP newsgrams that are available
when you register the HP all-in-one
For more information, see 
Obtain electronic support.
3.Call HP support. Support options and availability vary by device, country/region, and
language. For more information, see 
HP support by phone.
70 Solve a problem
 
						

							Obtain electronic support
To find support and warranty information, go to the HP Web site at www.hp.com/
support. If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
This Web site also offers technical support, drivers, supplies, ordering information and
other options such as:
• Access online support pages.
• Send HP an e-mail message for answers to your questions.
• Connect with an HP technician by using online chat.
• Check for software updates.
You can also obtain support from the Toolbox (Windows) or HP Utility (Mac OS X), which
provide easy, step-by-step solutions to common printing problems. For more information,
see 
Toolbox (Windows) or HP Utility (Mac OS X).
Support options and availability vary by product, country/region, and language.
HP support by phone
The phone support numbers and associated costs listed here are those in effect at time
of publication and are applicable only for calls made on a land line. Different rates may
apply for mobile phones.
For the most current HP list of telephone support numbers and call costs information, see
www.hp.com/support.
During the warranty period, you may obtain assistance from the HP Customer Care
Center.
NOTE:HP does not provide telephone support for Linux printing. All support is
provided online at the following web site: 
https://launchpad.net/hplip. Click the Ask a
question button to begin the support process.
The HPLIP Web site does not provide suppport for Windows or Mac OS X. If you are
using these operating systems, see 
 www.hp.com/support.
This section contains the following topics:
•
Before you call
•
Phone support period
•
Telephone support numbers
•
After the phone support period
Before you call
Call HP support while you are in front of the computer and the HP All-in-One. Be prepared
to provide the following information:
• Model number (located on the label on the front of the device)
• Serial number (located on the back or bottom of the device)
HP support 71
 
						

							• Messages that appear when the situation occurs
• Answers to these questions:
◦Has this situation happened before?
◦Can you re-create it?
◦Did you add any new hardware or software to your computer at about the time
that this situation began?
◦Did anything else occur prior to this situation (such as a thunderstorm, HP All-in-
One was moved, etc.)?
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico).
Telephone support numbers
In many locations, HP provides toll free telephone support during the warranty period.
However, some of the support numbers might not be toll free.
Chapter 7
72 Solve a problem
 
						

							For the most current list of telephone support numbers, see www.hp.com/support.
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							After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may
also be available at the HP online support Web site: 
www.hp.com/support. Contact your
HP dealer or call the support phone number for your country/region to learn more about
support options.
General troubleshooting tips and resources
NOTE:Many of the steps below require HP software. If you did not install the HP
software, you can install it using the HP software CD included with the product, or you
can download the software from the HP support Web site (
www.hp.com/support).
Try these when you begin troubleshooting a printing problem.
• For a paper jam, see 
Clear paper jams.
• For paper-feed problems, such as the paper skew and paper pick, see 
Solve paper-
feed problems.
• Power light is on and not blinking. When the device is turned on for the first time, it
takes approximately 12 minutes to initialize it after the ink cartridges are installed.
• Power cord and other cables are working, and are firmly connected to the device.
Make sure the device is connected firmly to a functioning alternating current (AC)
power outlet, and is turned on. For voltage requirements, see 
Electrical
requirements.
• Media is loaded correctly in the input tray and is not jammed in the device.
• All packing tapes and materials are removed.
• The device is set as the current or default printer. For Windows, set it as the default
in the Printers folder. For Mac OS X, set it as the default in the Print & Fax section of
the System Preferences. See your computers documentation for more information.
•Pause Printing is not selected if you are using a computer running Windows.
• You are not running too many programs when you are performing a task. Close
programs that you are not using or restart the computer before attempting the task
again.
Troubleshooting topics
•
Solve printing problems
•
Poor print quality and unexpected printouts
•
Solve paper-feed problems
•
Solve copy problems
•
Solve scan problems
•
Solve fax problems
•
Solve wired (Ethernet) network problems (some models only)
•
Solve wireless problems (some models only)
•
Solve device management problems
•
Troubleshoot installation issues
Chapter 7
74 Solve a problem
 
						

							Solve printing problems
This section contains the following topics:
•
The device shuts down unexpectedly
•
Error message appears on control-panel display
•
Alignment fails
•
The device is not responding (nothing prints)
•
Device takes a long time to print
•
Blank or partial page printed
•
Something on the page is missing or incorrect
•
Placement of the text or graphics is wrong
•
The device prints half a page, then ejects the paper
The device shuts down unexpectedly
Check the power and power connections
Make sure the device is connected firmly to a functioning alternating current (AC) power
outlet. For voltage requirements, see 
Electrical requirements.
Error message appears on control-panel display
A non-recoverable error has occurred
Disconnect all cables (such as power cord and USB cable), wait about 20 seconds, and
reconnect the cables. If the problem persists, visit the HP Web site (
www.hp.com/
support) for the latest troubleshooting information, or product fixes and updates.
Alignment fails
If the alignment process fails, make sure you have loaded unused, plain white paper into
the input tray. If you have colored paper loaded in the input tray when you align the ink
cartridges, the alignment will fail.
If the alignment process fails repeatedly, you might have a defective sensor or ink
cartridge. Contact HP support. Go to 
www.hp.com/support. If prompted, choose your
country/region, and then click Contact HP for information on calling for technical support.
The device is not responding (nothing prints)
There are print jobs stuck in the print queue
Open the print queue, cancel all documents, and then reboot the computer. Try to print
after the computer reboots. Refer to the Help system for the operating system for more
information.
Check the device setup
For more information, see 
General troubleshooting tips and resources.
Solve printing problems 75
 
						

							Check the device software installation
If the device is turned off when printing, an alert message should appear on your computer
screen; otherwise, the device software might not be installed correctly. To resolve this,
uninstall the software completely, and then reinstall the device software. For more
information, see 
Uninstall and reinstall the software.
Check the cable connections
• Make sure both ends of the USB cable or Ethernet cable are secure.
• If the device is connected to a network, check the following:
◦Check the Link light on the back of the device.
◦Make sure you are not using a phone cord to connect the device.
Check any personal firewall software installed on the computer
The personal software firewall is a security program that protects a computer from
intrusion. However, the firewall might block communication between the computer and
the device. If there is a problem communicating with the device, try temporarily disabling
the firewall. If the problem persists, the firewall is not the source of the communication
problem. Re-enable the firewall.
Device takes a long time to print
Check the system configuration and resources
Make sure the computer meets the minimum system requirements for the device. For
more information, see 
System requirements.
Check the device software settings
Print speed is slower when you select high print-quality settings. To increase the print
speed, select different print settings in the device driver. For more information, see
Print.
Blank or partial page printed
Clean the ink cartridge
Complete the ink cartridge cleaning procedure. For more information, see 
Clean the ink
cartridges.
Check the media settings
• Make sure you select the correct print quality settings in the printer driver for the media
loaded in the trays.
• Make sure the page settings in the printer driver match the page size of media loaded
in the tray.
More than one page is being picked
For more information on paper-feed problems, see 
Solve paper-feed problems.
Chapter 7
76 Solve a problem