HP Officejet 4500 User Manual

							B: Check to see if you can access the embedded Web server (EWS)
▲After you establish that the computer and the HP device both have active connections
to a network, you can verify if they are on the same network by accessing the devices
embedded Web server (EWS). For more information, see 
Embedded Web server
(some models only).
To access the EWS
a. On your computer, open the Web browser you normally use to access the Internet
(for example, Internet Explorer or Safari). In the address box, type the URL of the
HP device as it was shown on the Network Configuration Page (for example,
http://192.168.1.101).
NOTE:If you are using a proxy server in your browser, you might need to
disable it to access the EWS.
b. If you can access the EWS, try using the HP device over the network (such as to
print) to see if your network setup was successful.
c. If you cannot access the EWS or are still having problems using the HP device
over the network, continue to the next section regarding firewalls.
Step 3: Check to see if the firewall software is blocking communication
If you cannot access the EWS and are sure both the computer and HP device have active
connections to the same network, the firewall security software might be blocking
communication. Temporarily turn off any firewall security software running on your
computer and then try to access the EWS again. If you can access the EWS, try using
the HP device (for printing).
If you are able to access the EWS and use your HP device with the firewall turned off,
you will need to reconfigure your firewall settings to allow the computer and HP device
to communicate with each other over the network. For more information, see 
Configure
your firewall to work with HP devices.
If you are able to access the EWS, but are still unable to use the HP device even with the
firewall turned off, try enabling the firewall software to recognize the HP device.
Step 4: Make sure the HP device is online and ready
If you have the HP software installed, you can check the HP device’s status from your
computer to see if the device is paused or offline, preventing you from using it.
To check the HP device’s status, complete the following steps:
Windows
1.Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
2.If the printers on your computer are not being displayed in Details view, click the
View menu, and then click Details.
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							3.Do one of the following, depending on the printer status:
a. If the HP device is Offline, right-click the device, and click Use Printer Online.
b. If the HP device is Paused, right-click the device, and click Resume Printing.
4.Try using the HP device over the network.
Mac OS X
1.Click System Preferences in the Dock, and then click Print & Fax.
2.Select the HP device, and the click Print Queue.
3.If Jobs Stopped appears in the window that appears, click Start Jobs.
If you can use the HP device after performing the steps above but find that the symptoms
persist as you continue to use the device, your firewall might be interfering. If you still
cannot use the HP device over the network, continue to the next section for additional
troubleshooting help.
Step 5: Make sure the wireless version of the HP device is set as the default printer
driver (Windows only)
If you install the software again, the installer might create a second version of the printer
driver in your Printers or Printers and Faxes folder. If you have difficulties printing or
connecting to the HP device, make sure the correct version of the printer driver is set as
the default.
1.Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
2.Determine if the version of the printer driver in the Printers or Printers and Faxes
folder is connected wirelessly:
a. Right-click the printer icon, and then click Properties, Document Defaults, or
Printing Preferences.
b.On the Ports tab, look for a port in the list with a checkmark. The version of the
printer driver that is connected wirelessly has Standard TCP/IP Port as the Port
description, next to the checkmark.
3.Right-click the printer icon for the version of the printer driver that is connected
wirelessly, and select Set as Default Printer.
NOTE:If there is more than one icon in the folder for the HP device, right-click the
printer icon for the version of the printer driver that is connected wirelessly, and select
Set as Default Printer.
Step 6: Make sure the HP Network Devices Support service is running (Windows
only)
To restart the HP Network Device Support service
1.Delete any print jobs currently in the print queue.
2.On the desktop, right-click My Computer or Computer, and then click Manage.
3.Double-click Services and Applications, and then click Services.
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							4.Scroll down the list of services, right click HP Network Devices Support, and then
click Restart.
5.After the service restarts, try using the HP device over the network again.
If you are able to use the HP device over the network, your network setup was successful.
If you still cannot use the HP device over the network or if you have to periodically perform
this step in order to use your device over the network, your firewall might be interfering.
If this still does not work, there might be a problem with your network configuration or
router. Contact the person who set up your network or the router manufacturer for help.
Add hardware addresses to a wireless access point (WAP)
MAC filtering is a security feature in which a wireless access point (WAP) is configured
with a list of MAC addresses (also called “hardware addresses”) of devices that are
allowed to gain access to the network through the WAP. If the WAP does not have the
hardware address of a device attempting to access the network, the WAP denies the
device access to the network. If the WAP filters MAC addresses, then the device’s MAC
address must be added to the WAP’s list of accepted MAC addresses.
• Print the network configuration page. For more information, see 
Understand the
network configuration page (some models only).
• Open the WAP’s configuration utility, and add the device’s hardware address to the
list of accepted MAC addresses.
Configure your firewall to work with HP devices
A personal firewall, which is security software running on your computer, can block
network communication between your HP device and your computer.
If you are having problems such as:
• Printer not found when installing HP software
• Unable to print, print job stuck in queue or printer goes offline
• Scan communication errors or scanner busy messages
• Unable to see printer status on your computer
The firewall might be preventing your HP device from notifying computers on your network
where it can be found. If the HP software cannot find the HP device during installation
(and you know the HP device is on the network), or you have already successfully
installed HP software and experience problems, try the following:
1.If you are using a computer running Windows, in the firewall configuration utility, look
for an option to trust computers on the local subnet (sometimes called the “scope“ or
“zone“). By trusting all computers on the local subnet, computers and devices in your
home or office can communicate with each other while still being protected from the
internet. This is the easiest approach to use.
2.If you do not have the option to trust computers on the local subnet, add incoming
UDP port 427 to your firewall’s list of allowed ports.
NOTE:Not all firewalls require you to differentiate between incoming and
outgoing ports, but some do.
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							Another common problem is that HP software is not set as a trusted software by your
firewall to access the network. This can happen if you answered “block“ to any firewall
dialog boxes that appeared when you installed the HP software.
If this occurs, and if you are using a computer running Windows, check that the following
programs are in your firewall’s list of trusted applications; add any that are missing.
•hpqkygrp.exe, located in C:\program files\HP\digital imaging\bin
•hpqscnvw.exe, located in C:\program files\HP\digital imaging\bin
- or -
hpiscnapp.exe, located in C:\program files\HP\digital imaging\bin
•hpqste08.exe, located in C:\program files\HP\digital imaging\bin
•hpqtra08.exe, located in C:\program files\HP\digital imaging\bin
•hpqthb08.exe, located in C:\program files\HP\digital imaging\bin
NOTE:Refer to your firewall documentation on how to configure the firewall port
settings and how to add HP files to the “trusted“ list.
Some firewalls continue to cause interference even after you disable them. If you
continue to have problems after configuring the firewall as described above and if you
are using a computer running Windows, you might need to uninstall the firewall
software in order to use the HP device over the network.
Advanced firewall information
The following ports are also used by your HP device and might need to be opened on
your firewall configuration. Incoming ports (UDP) are destination ports on the computer
while outgoing ports (TCP) are destination ports on the HP device.
•Incoming (UDP) ports: 137, 138, 161, 427
•Outgoing (TCP) ports: 137, 139, 427, 9100, 9220, 9500
The ports are used for the following functions:
Printing
•UDP ports: 427, 137, 161
•TCP port: 9100
Photo card upload
•UDP ports: 137, 138, 427
•TCP port: 139
Scanning
•UDP port: 427
•TCP ports: 9220, 9500
HP device status
UDP port: 161
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							Faxing
•UDP port: 427
•TCP port: 9220
HP device installation
UDP port: 427
Solve device management problems
This section provide solutions to common problems that involve managing the device.
This section contains the following topic:
NOTE:To use the embedded Web server (EWS), the product must be connected
to a network using either an Ethernet or a wireless connection. You cannot use the
embedded Web server if the product is connected to a computer with a USB cable.
•Embedded Web server cannot be opened
•
The EWS is only available in English
Embedded Web server cannot be opened
Check your network setup
• Make sure you are not using a phone cord or a crossover cable to connect the device
to the network.
• Make sure the network cable is securely connected to the device.
• Make sure the network hub, switch, or router is turned on and working properly.
Check the computer
Make sure the computer that you are using is connected to the network.
NOTE:To use the embedded Web server (EWS), the product must be connected
to a network using either an Ethernet or a wireless connection. You cannot use the
embedded Web server if the product is connected to a computer with a USB cable.
Check your Web browser
• Make sure the Web browser meets the minimum system requirements. For more
information, see 
System requirements.
• If your Web browser uses any proxy settings to connect to the Internet, try turning off
these settings. For more information, the documentation available with your Web
browser.
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							Check the device IP address
• To check the IP address of the product, obtain the IP address by printing a network
configuration page. Press the Setup button, select Network Setup, and then select
Print Network Settings.
• Ping the device using the IP address from the command prompt.
For example, if the IP address is 123.123.123.123, type the following at the MS-DOS
prompt:
C:\Ping 123.123.123.123
Or, in Mac OS X, open Terminal (available in the Applications > Utilities folder) and
type the following: ping 123.123.123
If a reply appears, the IP address is correct. If a time-out response appears, the IP
address is incorrect.
The EWS is only available in English
If your product only supports wireless network connections and not Ethernet network
connections, the EWS is only available in English.
Troubleshoot installation issues
If the following topics do not help, see Solve a problem for information about HP support.
•
Hardware installation suggestions
•
Software installation suggestions
Hardware installation suggestions
Check the device
• Make sure that all packing tape and material have been removed from outside and
inside the device.
• Make sure that the device is loaded with paper.
• Make sure that no lights are on or blinking except the Ready light, which should be
on. If the Attention light is blinking, check for messages on the device control panel.
Check the hardware connections
• Make sure that any cords and cables that you are using (such as USB cable or
Ethernet cable) are in good working order.
• Make sure that the power cord is connected securely to both the device and to a
working power outlet.
• Make sure that the phone cord is connected to the 1-LINE port.
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							Check the ink cartridges
• The product prompts you to align ink cartridges every time you install or replace an
ink cartridge. You can also align the ink cartridges at any time from the product’s
control panel or by using the HP software installed with the product. Aligning the ink
cartridges ensures high-quality output. For more information, see 
Align the ink
cartridges. If the alignment fails, check to make sure the cartridges are installed
correctly, and start the ink cartridge alignment. For more information, see 
Alignment
fails.
• Make sure that all latches and covers are closed properly.
Check the computer system
• Make sure that your computer is running one of the supported operating systems.
• Make sure that the computer meets at least the minimum system requirements.
Check the device to ensure the following
• Power light is on and not blinking. When the device is first turned on, it takes
approximately 45 seconds to warm up.
• The device is in the Ready state, and no other lights on the device control panel are
lit or blinking. If lights are lit or blinking, see the message on the device control panel.
• Ensure power cord and other cables are working, and are firmly connected to the
device.
• All packing tapes and materials are removed from the device.
• Duplexer is locked into place.
• Paper is loaded correctly in the tray, and is not jammed in the device.
• All latches and covers are closed.
Software installation suggestions
Verify installation preliminaries
• Make sure to use the HP software CD that contains the correct installation software
for your operating system.
• Before installing software, make sure that all other programs are closed.
• If the computer does not recognize the path to the CD drive that you type, make sure
that you are specifying the correct drive letter.
• If the computer cannot recognize the HP software CD in the CD drive, inspect the HP
software CD for damage. You can download the device driver from the HP Web site
(
www.hp.com/support).
Check or perform the following
• Make sure the computer meets the system requirements.
• Before installing software on a Windows computer, ensure all other programs are
closed.
• If the computer does not recognize the path to the CD drive that you typed, ensure
you are specifying the correct drive letter.
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							• If the computer cannot recognize the HP software CD in the CD drive, inspect the CD
for damage. You can download the device driver from the HP Web site (
www.hp.com/
support).
• In the Windows device manager, make sure that the USB drivers have not been
disabled.
• If you are using a computer running Windows, and the computer cannot detect the
device, run the uninstallation utility (util\ccc\uninstall.bat on the HP software CD) to
perform a clean uninstallation of the device driver. Restart your computer, and
reinstall the device driver.
Check the computer system
• Make sure that your computer is running one of the supported operating systems.
• Make sure that the computer meets at least the minimum system requirements.
Understand the Printer Status Report and Self-Test Report
Use the Printer Status Report or Self-Test Report to:
• View current device information and ink cartridge status
• Help troubleshoot problems
The Printer Status Report and the Self-Test Report also contain a log of recent events.
NOTE:If your product does not support wireless communication, the report is called
the Printer Status Report. If your product supports wireless communication, the
report is called the Self-Test Report.
If you need to call HP, it is often useful to print the Printer Status Report or Self-Test
Report before calling.
Printer Status Report
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							1. Product Information: Shows product information (such as the product name, model
number, serial number, and firmware version number), as well as usage information.
printed from the tray.
2. Ink Delivery System Information: Shows information about the ink cartridges, such
as the estimated ink levels.
NOTE:Ink level alerts and indicators provide estimates for planning purposes
only. When you receive a low-ink alert, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace the ink
cartridges until print quality becomes unacceptable.
3. Additional Assistance: Provides information about available methods for finding
more information about the product, as well as information about diagnosing
problems.
 
Self-Test Report
1. Printer Information: Shows device information (such as the product name, model
number, serial number, and firmware version number), and the number of pages
printed from the tray.
2. Nozzle test pattern: Missing lines indicate problems with the ink cartridges. Try
cleaning the cartridges, or replacing the cartridges.
3. Color bars and boxes: Uneven, faded, or faint color bars or boxes indicate low ink.
Check the ink levels.
4. Event Log: Shows a log of recent events that have occurred.
To print the Printer Status Report or Self-Test Report
Product control panel: Press Setup, select Print Report, select Printer Status or Self-
Test, and then press OK.
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							Understand the network configuration page (some models
only)
If the device is connected to a network, you can print a network configuration page to
view the network settings for the device. You can use the network configuration page to
help troubleshoot network connectivity problems. If you need to call HP, it is often useful
to print this page before calling.
Network Configuration Page
1. General Information: Shows information about the current status and active
connection type of the network, and other information, such as the URL of the
embedded Web server.
2. 802.3 Wired: Shows information about the active wired network connection, such as
the IP address, subnet mask, default gateway, as well as the hardware address of
the device.
3. 802.11 Wireless: Shows information about the active wireless network connection,
such as the IP address, the communication mode, the network name, authentication
type, and signal strength.
4. mDNS: Shows information about the active Multicast Domain Name System (mDNS)
connection. mDNS services are typically used on small networks for IP address and
name resolution (through UDP port 5353) where a conventional DNS server is not
used.
5. SLP: Shows information about the current Service Location Protocol (SLP)
connection. SLP is used by network management applications for device
management. The device supports SNMPv1 protocol on IP networks.
To print the network configuration page from the device control panel
Press the Setup button, select Print Report, select Network Config, and then press
OK.
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