HP Officejet 4500 User Manual

							Clear jams
Occasionally, media becomes jammed during a job. Try the following remedies before
you attempt to clear the jam.
• Make sure that you are printing with media that meets specifications. For more
information, see 
Media specifications.
• Make sure that you are printing with media that is not wrinkled, folded, or damaged.
• Make sure that the device is clean. For more information, see 
Maintain the device.
• Make sure that the trays are loaded correctly and are not too full. For more
information, see 
Load media.
This section contains the following topics:
•
Clear paper jams
•
Avoid paper jams
Clear paper jams
If the paper was loaded in the main tray, you might need to clear the paper jam from the
rear door.
Paper can also jam in the automatic document feeder (ADF). If the product has an
automatic document feeder (ADF), several common actions can cause paper to jam the
ADF:
• Placing too much paper in the ADF tray. For information on the maximum number of
sheets allowed in the ADF, see 
Load an original on the scanner glass.
• Using paper that is too thick or too thin for the device.
• Trying to add paper to the ADF tray while the device is feeding pages.
To clear a paper jam from the rear door
1.Press in the tab on the left side of the rear door to release the door. Remove the door
by pulling it away from the device.
CAUTION:Trying to clear a paper jam from the front of the device can damage
the print mechanism. Always access and clear paper jams through the rear door.
Clear jams 127
 
						

							2.Gently pull the paper out of the rollers.
CAUTION:If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside the
device. If you do not remove all the pieces of paper from the device, more paper
jams are likely to occur.
3.Replace the rear door. Gently push the door forward until it snaps into place.
4.Press OK to continue the current job.
To clear a paper jam in the automatic document feeder (ADF) (Some models only)
1.Lift the cover of the ADF.
2.Gently pull the paper out of the rollers.
CAUTION:If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside the
device. If you do not remove all the pieces of paper from the device, more paper
jams are likely to occur.
3.Close the cover of the ADF.
Avoid paper jams
To help avoid paper jams, follow these guidelines.
• Remove printed papers from the output tray frequently.
• Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag.
• Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
• Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
• Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure
the paper-width guide does not bend the paper in the input tray.
• Do not force paper too far forward in the input tray.
• Use paper types that are recommended for the device. For more information, see
Media specifications.
Chapter 7
128 Solve a problem
 
						

							NOTE:Humidity may cause paper to curl and hence paper jam.
Clear jams 129
 
						

							A Technical information
This section contains the following topics:
•
Warranty information
•
Device specifications
•
Regulatory information
•
Environmental product stewardship program
•
Third-party licenses
Warranty information
This section contains the following topics:
•
Hewlett-Packard limited warranty statement
•
Ink cartridge warranty information
130 Technical information
 
						

							Hewlett-Packard limited warranty statement
A.  Extent of limited warranty
    1.  Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects 
in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the 
customer.
    2.  For software products, HP’s limited warranty applies only to a failure to execute programming instructions. HP does not 
warrant that the operation of any product will be interrupted or error free.
    3.  HP's limited warranty covers only those defects that arise as a result of normal use of the product, and does not cover 
any other problems, including those that arise as a result of:
      a.  Improper maintenance or modification;
      b.  Software, media, parts, or supplies not provided or supported by HP;
      c.  Operation outside the product's specifications;
      d.  Unauthorized modification or misuse.
    4.  For HP printer products, the use of a non-HP cartridge or a refilled cartridge does not affect either the warranty to the 
customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of 
a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard time and materials charges to 
service the printer for the particular failure or damage.
    5.  If HP receives, during the applicable warranty period, notice of a defect in any product which is covered by HP's 
warranty, HP shall either repair or replace the product, at HP's option.
    6.  If HP is unable to repair or replace, as applicable, a defective product which is covered by HP's warranty, HP shall, 
within a reasonable time after being notified of the defect, refund the purchase price for the product.
    7.  HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.
    8.  Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the 
product being replaced.
    9.  HP products may contain remanufactured parts, components, or materials equivalent to new in performance.
  10.  HP's Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP. Contracts 
for additional warranty services, such as on-site service, may be available from any authorized HP service facility in 
countries where the product is distributed by HP or by an authorized importer.
B.  Limitations of warranty
TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY 
OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR 
CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
C.  Limitations of liability
    1.  To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole and 
exclusive remedies.
    2.  TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN 
THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR 
DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON 
CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF 
SUCH DAMAGES.
D.  Local law
    1.  This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary 
from state to state in the United States, from province to province in Canada, and from country to country elsewhere in 
the world.
    2.  To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed 
modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty 
Statement may not apply to the customer. For example, some states in the United States, as well as some governments 
outside the United States (including provinces in Canada), may:
      a.  Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer 
(e.g., the United Kingdom);
      b.  Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or
      c.  Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer 
cannot disclaim, or allow limitations on the duration of implied warranties.
    3.  THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT 
EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS 
APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS.
HP Limited Warranty
Dear Customer,
You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your 
country. 
You may have additional statutory rights against the seller based on your purchase agreement. Those rights are not 
in any way affected by this HP Limited Warranty.
Ireland: Hewlett-Packard Ireland Limited, 63-74 Sir John Rogerson's Quay, Dublin 2  
United Kingdom: Hewlett-Packard Ltd, Cain Road, Bracknell, GB-Berks RG12 1HN 
Malta: Hewlett Packard International Trade BV, Branch 48, Sqaq Nru 2, Triq ix-Xatt, Pieta MSD08, Malta
South Africa: Hewlett-Packard South Africa Ltd, 12 Autumn Street, Rivonia, Sandton, 2128, Republic of South Africa HP product  Duration of limited warranty
Software Media  90 days
Printer  1 year
Print or Ink cartridges   Until the HP ink is depleted or the “end of warranty” date printed 
 on the cartridge has been reached, whichever occurs first. This 
warranty does not cover HP ink products that have been refilled, 
remanufactured, refurbished, misused, or tampered with.
Printheads (only applies to products with customer  1 year 
replaceable printheads)
Accessories  1 year unless otherwise stated
Warranty information 131
 
						

							Ink cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP printing device.
This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished,
misused, or tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted and the end
of warranty date has not been reached. The end of warranty date, in YYYY-MM format, may be found
on the product as indicated:
For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the
product. Appendix A
132 Technical information
 
						

							Device specifications
This section contains the following topics:
•
Physical specifications
•
Product features and capacities
•
Processor and memory specifications
•
System requirements
•
Network protocol specifications (Some models only)
•
Embedded Web server specifications (some models only)
•
Media specifications
•
Print resolution
•
Print specifications
•
Copy specifications
•
Fax specifications
•
Scan specifications
•
Operating environment
•
Electrical requirements
•
Acoustic emission specification
Physical specifications
Size (width x depth x height)
433.5 x 401.5 x 216.7 mm (17.1 x 15.8 x 8.5 inches)
Device weight (does not include print supplies)
5.9 kg (13 lb)
Product features and capacities
FeatureCapacity
Connectivity• USB 2.0-compliant high speed device
• Wired (Ethernet) network (some models
only)
• Wireless 802.11b/g (some models only)
Ink cartridgesBlack and tri-color ink cartridge
Supply yieldsVisit www.hp.com/pageyield/ for more
information on estimated ink cartridge yields.
Device languagesHP PCL 3 GUI
Duty cycleUp to 3000 pages per month
Device control panel language support
Language availability varies by country/region.Bulgarian, Croatian, Czech, Danish, Dutch,
English, Finnish, French, German, Greek,
Hungarian, Italian, Japanese, Korean,
Norwegian, Polish, Portuguese, Romanian,
Russian, Simplified Chinese, Slovak,
Slovenian, Spanish, Swedish, Traditional
Chinese, Turkish.
Processor and memory specifications
Non-wireless models
Device specifications 133
 
						

							Processor: 192 MHz ARM9 core
Memory: 64 MB DDR2
Wireless models
Processor: 180 MHz ARM9 core
Memory: 32 MB SDRAM
System requirements
NOTE:For the most current information about supported operating systems and system
requirements, visit 
http://www.hp.com/support/.
Operating system compatibility
• Windows XP Service Pack 1, Windows Vista, Windows 7
NOTE:For Windows XP SP1 Starter Edition, Windows Vista Starter Edition, and Windows
7 Starter Edition, only printer drivers, scan drivers, and the Toolbox are available.
To see system requirements and specifications for Windows 7, see the Readme file. This
file is available on your computer after you install the HP software.
• Mac OS X (v10.4.11, v10.5, v10.6)
• Linux (For more information, see 
www.hp.com/go/linuxprinting).
Minimum requirements
• Microsoft Windows XP (32-bit) Service Pack 1: Intel Pentium II or Celeron processor, 512 MB
RAM, 790 MB free hard disk space, Microsoft Internet Explorer 6.0
• Microsoft Windows Vista: 800 MHz 32-bit (x86) or 64-bit (x64) processor, 512 MB RAM, 1.15
GB free hard disk space, Microsoft Internet Explorer 7.0
• Mac OS X (v10.4.11, v10.5.6, v10.6): 256 MB memory, 500 MB free hard disk space
• Quick Time 5.0 or later (Mac OS X)
• Adobe Acrobat Reader 5.0 or later
Recommended requirements
• Microsoft Windows XP (32-bit) Service Pack 1: Intel Pentium III or higher processor, 512 MB
RAM, 850 MB free hard disk space, Microsoft Internet Explorer 6.0 or later
• Microsoft Windows Vista: 1 GHz 32-bit (x86) or 64-bit (x64) processor, 1 GB RAM, 1.2 GB free
hard disk space, Microsoft Internet Explorer 7.0 or later
• Mac OS X (v10.4.11, v10.5.6, v10.6): 512 MB memory, 500 MB free hard disk space
Network protocol specifications (Some models only)
Network operating system compatibility
• Windows XP (32-bit) (Professional and Home Editions), Windows Vista 32-bit and 64-bit
(Ultimate, Enterprise and Business Edition), Windows 7 (32-bit and 64-bit).
• Mac OS X (10.4.11,10.5.6, 10.6)
• Microsoft Windows 2000 Server Terminal Services with Citrix Metaframe XP with Feature
Release 3
• Microsoft Windows 2000 Server Terminal Services with Citrix Presentation Server 4.0
• Microsoft Windows 2000 Server Terminal Services
• Microsoft Windows 2003 Server Terminal Services
• Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4.0
• Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4.5 Appendix A
134 Technical information
 
						

							• Microsoft Windows 2003 Server Terminal Services with Citrix Metaframe XP with Feature
Release 3
• Microsoft Windows 2003 Small Business Server Terminal Services
• Microsoft Windows Server 2008 Terminal Services
Compatible network protocols
TCP/IP
Network management
• HP Web Jetadmin plug-ins
• Embedded Web server
Features
Ability to remotely configure and manage network devices
Embedded Web server specifications (some models only)
Requirements
• A TCP/IP-based network (IPX/SPX-based networks are not supported)
• A Web browser (either Microsoft Internet Explorer 6.0 or higher, Opera 8.0 or higher, Mozilla
Firefox 1.0 or higher, or Safari 1.2, or higher)
• A network connection (you cannot use the embedded Web server connected directly to a
computer with a USB cable)
• An Internet connection (required for some features)
NOTE:You can open the embedded Web server without being connected to the Internet.
However, some features will not be available.
• It must be on the same side of a firewall as the device.
Media specifications
Use the Understand supported sizes and Understand supported media types and weights tables to
determine the correct media to use with your device, and determine what features will work with your
media. See the 
Set minimum margins section for information about the printing margins used by the
product, see the 
Guidelines for two-sided (duplex) printing section for guidelines that should be
followed when printing on both side of a page.
Understand supported sizes
Media sizeMain tray
Standard media sizes
U.S. Legal (216 x 356 mm; 8.5 x 14 inches)
A4 (210 x 297 mm; 8.3 x 11.7 inches)
U.S. Executive (184 x 267 mm; 7.25 x 10.5 inches)
B5 (176 x 250 mm; 6.9 x 9.8 inches)
A5 (148 x 210 mm; 5.8 x 8.3 inches)
Borderless A4 (210 x 297 mm; 8.3 x 11.7 inches)
Borderless A5 (148 x 210 mm; 5.8 x 8.3 inches)
Device specifications 135
 
						

							Media sizeMain tray
Borderless B5 (176 x 250 mm; 6.9 x 9.8 inches
Borderless (10 x 15 cm, tab)
Borderless (4 x 6 inches, tab)
Borderless HV
Borderless A6
Borderless cabinet
Borderless (13 x 18 cm), same dimension as 5 x 7 inches
Borderless (8.5 x 11 inches)
10 x 15 cm (tab)
4 x 6 inches (tab)
HV
Cabinet
13 x 18 cm (same dimension as 5 x 7 inches)
Envelopes
U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inches)
Monarch Envelope (98 x 191 mm; 3.88 x 7.5 inches)
Card Envelope (111 x 152 mm; 4.4 x 6 inches)
A2 Envelope (111 x 146 mm; 4.37 x 5.75 inches)
DL Envelope (110 x 220 mm; 4.3 x 8.7 inches)
C6 Envelope (114 x 162 mm; 4.5 x 6.4 inches)
No. 6 3/4 Envelope (92.2 mm x 165.1 mm; 3.63 x 6.5 inches)
Envelope C5
Cards
Index card (76.2 x 127 mm; 3 x 5 inches)
Index card (102 x 152 mm; 4 x 6 inches)
Index card (127 x 203 mm; 5 x 8 inches)
A6 card (105 x 148.5 mm; 4.13 x 5.83 inches)
Photo media 
Appendix A
(continued)
136 Technical information