HP Officejet 4500 User Manual

							E Device management tools
This section contains the following topics:
•
Toolbox (Windows)
•
Use the HP Solution Center (Windows)
•
HP Utility (Mac OS X)
•
Embedded Web server (some models only)
Toolbox (Windows)
The Toolbox provides maintenance information about the device.
NOTE:The Toolbox can be installed from the HP Software CD by selecting the full installation
option if the computer meets the system requirements.
Open the Toolbox
• From the HP Solution Center, click the Settings menu, point to Print Settings, and then click
Printer Toolbox.
• Right-click the HP Digital Imaging Monitor in the taskbar, point to Printer Model Name and then
click Display Printer Toolbox.
• From the printer preferences, click the Features tab, and then click Printer Services.
Network Toolbox (some models only)
The Network Toolbox allows you to view and change some network settings. You can change the
IP address, perform tests, and print reports.
NOTE:The Network Toolbox is only available if you have connected the product using a wired
(Ethernet) network.
To open the Network Toolbox
1.Open the Toolbox
2.Click the Network Settings tab.
3.Click the Change Settings... button.
Use the HP Solution Center (Windows)
On a Windows computer, the HP Solution Center is the entry point for the HP software. Use the
HP Solution Center to change print settings, order supplies, and access the onscreen Help.
The features available in the HP Solution Center vary depending on the devices you have installed.
The HP Solution Center is customized to show icons that are associated with the selected device.
If the selected device is not equipped with a particular feature, then the icon for that feature does
not appear in the HP Solution Center.
Open the Solution Center using one of these methods:
Double-click the Solution Center icon in the desktop.
- Or -
Double-click the Digital Imaging Monitor icon in the taskbar.
HP Utility (Mac OS X)
The HP Utility contains tools to configure print settings, calibrate the device, order supplies online,
and find Web site support information.
Device management tools 207
 
						

							NOTE:On a Macintosh computer, the features available in the HP Utility vary depending on
the selected device.
Ink level warnings and indicators provide estimates for planning purposes only. When you
receive an ink alert message, consider having a replacement cartridge available to avoid
possible printing delays. You do not need to replace cartridges until print quality becomes
unacceptable.
TIP:When the HP Utility is opened, you can gain access to the Dock menu shortcuts by
selecting and holding the mouse button over the appropriate icon for the HP Utility in the Dock.
Open the HP Utility
To open the HP Utility
▲Click the HP Utility icon in the Dock.
NOTE:If the icon does not appear in the Dock, click the Spotlight icon on the right side of
the menu bar, type HP Utility in the box, and then click the HP Utility entry.
Embedded Web server (some models only)
When the device is connected to a network, you can use the embedded Web server to view status
information, change settings, and manage it from your computer.
NOTE:For a list of system requirements for the embedded Web server, see Embedded Web
server specifications (some models only).
Some settings might be restricted by the requirement for a password.
You can open and use the embedded Web server without being connected to the Internet;
however, some features will not be available.
The embedded Web server (EWS) places very small text files (cookies) on your hard drive when
you are browsing. These files let the EWS recognize your computer the next time you visit. For
example, if you have configured the EWS language, a cookie helps remember which language you
have selected so that the next time you access the EWS, the pages are displayed in that language.
Though some cookies are cleared at the end of each session (such as the cookie that stores the
selected language), others (such as the cookie that stores customer-specific preferences) are stored
on the computer until you clear them manually.
You can configure your browser to accept all cookies, or you can configure it to alert you every time
a cookie is offered, which allows you to decide which cookies to accept or refuse. You can also use
your browser to remove unwanted cookies.
NOTE:Depending on your device, if you chose to disable cookies, you will disable one or more
of the following features:
• Automatically refreshing the existing page
• Starting where you left the application (especially useful when using setup wizards)
• Preventing other users from modifying the same settings while you are making changes
• Remembering the EWS browser language setting
For information about how to change your privacy and cookie settings and how to view or delete
cookies, see the documentation available with your Web browser.
To open the embedded Web server
NOTE:The device must be on a network and must have an IP address.
Appendix E
208 Device management tools
 
						

							You can open the embedded Web server by using these methods:
•Web browser: In a supported Web browser on your computer, type the IP address or hostname
that has been assigned to the device.
For example, if the IP address is 123.123.123.123, type the following address into the Web
browser: http://123.123.123.123.
The IP address and hostname for the device are listed on the status report. For more information,
see 
Understand the network configuration page (some models only).
After opening the embedded Web server, you can bookmark it so that you can return to it quickly.
•Windows taskbar: Right-click the HP Digital Imaging Monitor icon, point to the device you wish
to view, and then click Network Settings (EWS).
•Windows Vista: In the Network list of devices, right-click the device icon and then select View
device webpage.
Embedded Web server (some models only) 209
 
						

							F Errors (Windows)
This list represents some of the errors you might see on your computer screen (Windows) and how
to fix the errors.
•
Fax Memory Full
•
Device Disconnected
•
Ink Alert
•
Cartridge Problem
•
Paper Mismatch
•
The cartridge cradle cannot move
•
Paper Jam
•
Paper Jam
•
The printer is out of paper
•
Printer Offline
•
Printer Paused
•
Document failed to print
•
General printer error
•
Align cartridge
Fax Memory Full
If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the product
has a problem (such as a paper jam), the product saves incoming faxes to memory until the problem
is resolved. However, the product’s memory might fill up with faxes that have not been printed yet
or transferred to the computer.
To solve this problem, resolve any problems with the product.
For more information, see 
Solve fax problems.
Device Disconnected
The computer cannot communicate with the product because one of the following events has
occurred:
• The product has been turned off.
• The cable connecting the product - such as a USB cable or a network (Ethernet) cable - has
been disconnected.
• If the product is connected to a wireless network, the wireless connection has been broken.
To solve this problem, try the following solutions:
•
Make sure the product is turned on and that the 
 (Power) light is on.
• Make sure the power cord and other cables are working and are firmly connected to the product.
• Make sure the power cord is connected firmly to a functioning, alternating current (AC) power
outlet.
• If the product is connected to a network, make sure the network is functioning properly. For more
information, see 
Solve wired (Ethernet) network problems (some models only).
• If the product is connected to a wireless network, make sure the wireless network is functioning
properly. For more information, see 
Solve wireless problems (some models only).
Ink Alert
The ink cartridge identified in the message is low on ink.
210 Errors (Windows)
 
						

							Ink level warnings and indicators provide estimates for planning purposes only. When you receive
a low-ink warning message, consider having a replacement cartridge available to avoid possible
printing delays. You do not need to replace the ink cartridges until print quality becomes
unacceptable.
For information about replacing ink cartridges, see 
Replace the ink cartridges.
For information about ordering ink cartridges, see 
HP supplies and accessories.
For information about recycling used ink supplies, see 
HP inkjet supplies recycling program.
NOTE:Ink from the cartridges is used in the printing process in a number of different ways,
including in the initialization process, which prepares the device and cartridges for printing. In
addition, some residual ink is left in the cartridge after it is used. For more information see
www.hp.com/go/inkusage.
Cartridge Problem
The ink cartridge identified in the message is missing, damaged, or inserted into the wrong slot in
the product.
To solve this problem, try the following solutions. Solutions are listed in order, with the most likely
solution first. If the first solution does not solve the problem, continue trying the remaining solutions
until the issue is resolved.
Choose your error
•
Solution 1: Install the ink cartridges correctly
•
Solution 2: Turn the product off and on
•
Solution 3: Clean the electrical contacts
•
Solution 4: Replace the ink cartridge
Solution 1: Install the ink cartridges correctly
Make sure all of the ink cartridges are properly installed:
1.Make sure the product is turned on.
CAUTION:If the product is turned off when you open the front access door to access the
ink cartridges, the product cannot release the cartridges for changing. You might damage
the product if the ink cartridges are not docked safely when you try to remove them.
2.Open the front access door.
The print carriage moves to the far right side of the product.
Cartridge Problem 211
 
						

							3.Wait until the print carriage is idle and silent, and then lightly press down on the ink cartridge to
release it.
4.Pull the ink cartridge toward you, out of its slot.
CAUTION:Do not touch the copper-colored contacts or ink nozzles. Doing so can result
in clogs, ink failure, and bad electrical connections.
5.Hold the ink cartridge with the HP logo on top, and reinsert the ink cartridge. Make sure you
push the ink cartridge in firmly until it snaps into place.
6.Close the front access door and check if the error message has gone away.
If the problem persists, try the next solution. Appendix F
212 Errors (Windows)
 
						

							Solution 2: Turn the product off and on
Turn off the product, and then turn it on again.
If the problem persists, try the next solution.
Solution 3: Clean the electrical contacts
Clean the electrical contacts on the ink cartridge. For more information, see Clean the ink cartridge
contacts.
If the problem persists, try the next solution.
Solution 4: Replace the ink cartridge
Replace the indicated ink cartridge. For more information, see HP supplies and accessories.
NOTE:If your cartridge is still under warranty, contact HP support for service or replacement.
For more information about ink cartridge warranty, see Ink cartridge warranty information.
If the problem persists after you replace the cartridge, contact HP support. For more information,
see 
HP support.
Paper Mismatch
The paper size or type selected in the printer driver does not match the paper loaded in the product.
To solve this problem, try one of the following:
• Load the correct paper in the product, and then press OK. For more information, see 
Load media
• Press the 
 (Cancel) button on the product’s control panel, select a different paper size in the
printer driver, and then print the document again.
The cartridge cradle cannot move
Something is blocking the ink cartridge cradle (the part of the product that holds the ink cartridges).
To clear the obstruction, press the 
 (Power) button to turn off the product, and then check the
product for jams.
For more information, see 
Clear jams.
Paper Jam
Paper has become jammed in the product.
Before you try to clear the jam, check the following:
• Make sure that you have loaded paper that meets specifications and is not wrinkled, folded, or
damaged. For more information, see 
Media specifications.
• Make sure that the product is clean. For more information, see 
Maintain the device.
• Make sure that the trays are loaded correctly and are not too full. For more information, see
Load media.
For instructions on clearing jams, as well as more information about how to avoid jams, see 
Clearjams.
Paper Jam
Paper has become jammed in the automatic document feeder (ADF).
Paper Jam 213
 
						

							Before you try to clear the jam, check the following:
• Make sure that you have loaded paper that meets specifications and that is not wrinkled, folded,
or damaged. For more information, see 
Media specifications.
• Make sure that the product is clean. For more information, see 
Maintain the device.
• Make sure that the ADF is loaded correctly and is not too full. For more information, see 
Load
an original in the automatic document feeder (ADF).
NOTE:Do not load photos in the ADF; this might cause damage to your photos.
For instructions on clearing jams, as well as more information about how to avoid jams, see Clear
jams.
The printer is out of paper
The default tray is empty. Load more paper, and then press OK.
For more information, see 
Load media.
Printer Offline
The product is currently offline. While offline, the product cannot be used.
To change the products status, complete the following steps.
1.Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
2.If the printers listed in the dialog box are not being displayed in Details view, click the View
menu, and then click Details.
3.If the product is Offline, right-click the product, and click Use Printer Online.
4.Try using the product again.
Printer Paused
The product is currently paused. While paused, new jobs are added to the queue but are not printed.
To change the products status, complete the following steps.
1.Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
2.If the printers listed in the dialog box are not being displayed in Details view, click the View
menu, and then click Details.
3.If the product is Paused, right-click the product, and click Resume Printing.
4.Try using the product again.
Document failed to print
The product could not print the document because a problem occurred in the printing system.
For information about solving printing problems, see 
Solve printing problems.
General printer error
There was a problem with the product. Appendix F
214 Errors (Windows)
 
						

							Usually, you can resolve such problems by completing the following steps:
1.
Press the 
 (Power) button to turn off the product.
2.Unplug the power cord, and then plug in the power cord again.
3.
Press the 
 (Power) button to turn on the product.
If this problem persists, write down the error code provided in the message, and then contact HP
support. For more information about contacting HP support, see 
HP support.
Align cartridge
The product prompts you to align ink cartridges every time you install or replace an ink cartridge.
You can also align the ink cartridges at any time from the product’s control panel or by using the HP
software installed with the product. Aligning the ink cartridges ensures high-quality output.
NOTE:When you remove and reinstall the same ink cartridge, the product remembers the
alignment values for that ink cartridge and does not prompt you to align the ink cartridge.
If the alignment process fails, make sure you have loaded unused, plain white paper into the input
tray. If you have colored paper loaded in the input tray when you align the ink cartridges, the
alignment will fail.
If the alignment process fails repeatedly, you might have a defective sensor or ink cartridge. Contact
HP support. Go to 
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
For more information, see 
Align the ink cartridges.
Align cartridge 215
 
						

							Index
Symbols/Numerics
(ADF) automatic document
feeder
clean 22
feeding problems,
troubleshoot 22
A
accessibility 3, 9
accessories
Printer Status Report 125
Self-Test Report 125
warranty 131
acoustic emissions 141
ADF (automatic document
feeder)
capacity 19
load originals 18
ADSL, fax setup with
parallel phone systems 179
after the support period 74
align ink cartridges 66
answer ring pattern
change 53
parallel phone systems 180
answering machine
fax tones recorded 111
set up with fax (parallel
phone systems) 189
set up with fax and
modem 190
automatic document feeder
(ADF)
capacity 19
clean 22
feeding problems,
troubleshoot 22
load originals 18
automatic fax reduction 48
available 122
B
Back button 12
backup fax 45
baud rate 54black and white pages
copy 37
fax 39
black dots or streaks,
troubleshoot
copies 96
scan 100
blank pages, troubleshoot
copy 94
print 76
scan 100
blocked fax numbers
set up 48
broadcast faxing
send 43
buttons, control panel 12
C
cancel
scheduled fax 43
Cancel button 12
capacity
ADF 19
tray 137
cards
sizes supported 136
tray supporting 137
clean
automatic document
feeder 22
exterior  22
ink cartridge contacts 90
ink cartridge ink nozzle
area 91
ink cartridges 68
scanner glass 21
clear
fax logs 58
color copy 37
colored text, and OCR 36
computer modem
shared with fax (parallel
phone systems) 183
shared with fax and
answering machine(parallel phone
systems) 190
shared with fax and voice
line (parallel phone
systems) 186
shared with fax and voice
mail (parallel phone
systems) 194
Configure
firewall 119
confirmation reports, fax 56
connection type
change 203
connectors, locating 11
control panel
buttons 12
lights 12
messages 14
copy
quality 95
settings 37
specifications 139
troubleshoot 94
Copy B&W function
indicator  13
Copy Color function
indicator  13
copy settings
copy 38
correct port test, fax 103
critical error messages 15
custom-sized media
sizes supported 137
custom-sized paper
Mac OS 32
print on 31
customer support
electronic 71
cut-off pages, troubleshoot 77
D
dark images, troubleshoot
copies 95
scans 100
Declaration of Conformity
(DOC) 150
216