HP Officejet 4500 User Manual

							Solution:If Fax to PC or Fax to Mac has been enabled, you may not be able to
send or receive faxes if the fax memory is full (limited by device memory).
Solution:
• Make sure you used the phone cord supplied in the box with the device to connect
to the telephone wall jack. One end of the phone cord should be connected to the
port labeled 1-LINE on the back of the device and the other end to your telephone
wall jack, as shown below.
1Telephone wall jack
2Use the phone cord supplied in the box with the device to connect to the 1-LINE port
If the phone cord that came with the device is not long enough, you can use a
coupler to extend the length. You can purchase a coupler at an electronics store
that carries phone accessories. You will also need another phone cord, which can
be a standard phone cord that you might already have in your home or office.
• Try connecting a working phone and phone cord to the telephone wall jack that
you are using for the device and check for a dial tone. If you do not hear a dial
tone, call your local telephone company for service.
• Other equipment, which uses the same phone line as the device, might be in use.
For example, you cannot use the device for faxing if an extension phone is off the
hook, or if you are using a computer dial-up modem to send an e-mail or access
the Internet.
• Check to see if another process has caused an error. Check the display or your
computer for an error message providing information about the problem and how
to solve it. If there is an error, the device will not send or receive a fax until the
error condition is resolved.
• The phone line connection might be noisy. Phone lines with poor sound quality
(noise) can cause faxing problems. Check the sound quality of the phone line by
plugging a phone into the telephone wall jack and listening for static or other noise.
If you hear noise, turn Error Correction Mode (ECM) off and try faxing again.
For information about changing ECM, see the onscreen Help. If the problem
persists, contact your telephone company.
• If you are using a digital subscriber line (DSL) service, make sure that you have
a DSL filter connected or you will not be able to fax successfully. For more
information, see 
Case B: Set up the device with DSL.
Solve fax problems 107
 
						

							• Make sure the device is not connected to a telephone wall jack that is set up for
digital phones. To check if your phone line is digital, connect a regular analog
phone to the line and listen for a dial tone. If you do not hear a normal sounding
dial tone, it might be a phone line set up for digital phones.
• If you are using either a private branch exchange (PBX) or an integrated services
digital network (ISDN) converter/terminal adapter, make sure the device is
connected to the correct port and the terminal adapter is set to the correct switch
type for your country/region, if possible. For more information, see 
Case C: Set
up the device with a PBX phone system or an ISDN line.
• If the device shares the same phone line with a DSL service, the DSL modem
might not be properly grounded. If the DSL modem is not properly grounded, it
can create noise on the phone line. Phone lines with poor sound quality (noise)
can cause faxing problems. You can check the sound quality of the phone line by
plugging a phone into the telephone wall jack and listening for static or other noise.
If you hear noise, turn off your DSL modem and completely remove power for at
least 15 minutes. Turn the DSL modem back on and listen to the dial tone again.
NOTE:You might notice static on the phone line again in the future. If the
device stops sending and receiving faxes, repeat this process.
If the phone line is still noisy, contact your telephone company. For information
on turning your DSL modem off, contact your DSL provider for support.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the splitter
and connecting the device directly to the telephone wall jack.
The device is having problems sending a manual fax
Solution:
NOTE:This possible solution applies only in the countries/regions that receive
a 2-wire phone cord in the box with the device, including: Argentina, Australia,
Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan,
Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia,
Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and
Vietnam.
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108 Solve a problem
 
						

							• Make sure the telephone you use to initiate the fax call is connected directly to
the device. To send a fax manually, the telephone must be connected directly to
the port labeled 2-EXT on the device, as shown below.
1Telephone wall jack
2Use the phone cord supplied in the box with the device to connect to the 1-LINE port
3Telephone
• If you are sending a fax manually from your phone that is connected directly to
the device, you must use the keypad on the telephone to send the fax. You cannot
use the keypad on the device control panel of the device.
NOTE:If using a serial-type phone system, please connect your phone
directly on top of the device cable which has a wall plug attached to it.
The device cannot receive faxes, but can send faxes
Solution:
• If you are not using a distinctive ring service, check to make sure that the
Distinctive Ring feature on the device is set to All Rings. For more information,
see 
Change the answer ring pattern for distinctive ring.
•If Auto Answer is set to Off, you will need to receive faxes manually; otherwise,
the device will not receive the fax. For information on receiving faxes manually,
see 
Receive a fax manually.
• If you have a voice mail service at the same phone number you use for fax calls,
you must receive faxes manually, not automatically. This means that you must be
available to respond in person to incoming fax calls. For information on setting up
the device when you have a voice mail service, see 
Case F: Shared voice/fax line
with voice mail. For information on receiving faxes manually, see Receive a fax
manually.
• If you have a computer dial-up modem on the same phone line with the device,
check to make sure that the software that came with your modem is not set to
receive faxes automatically. Modems that are set up to receive faxes
automatically take over the phone line to receive all incoming faxes, which
prevents the device from receiving fax calls.
Solve fax problems 109
 
						

							• If you have an answering machine on the same phone line with the device, you
might have one of the following problems:
◦Your answering machine might not be set up properly with the device.
◦Your outgoing message might be too long or too loud to allow the device to
detect fax tones, and the sending fax machine might disconnect.
◦Your answering machine might not have enough quiet time after your outgoing
message to allow the device to detect fax tones. This problem is most
common with digital answering machines.
The following actions might help solve these problems:
◦When you have an answering machine on the same phone line you use for
fax calls, try connecting the answering machine directly to the device as
described in 
Case I: Shared voice/fax line with answering machine.
◦Make sure the device is set to receive faxes automatically. For information on
setting up the device to receive faxes automatically, see 
Receive a fax.
◦Make sure the Rings to Answer setting is set to a greater number of rings
than the answering machine. For more information, see 
Set the number of
rings before answering.
◦Disconnect the answering machine and then try receiving a fax. If faxing is
successful without the answering machine, the answering machine might be
causing the problem.
◦Reconnect the answering machine and record your outgoing message again.
Record a message that is approximately 10 seconds in duration. Speak slowly
and at a low volume when recording your message. Leave at least 5 seconds
of silence at the end of the voice message. There should be no background
noise when recording this silent time. Try to receive a fax again.
NOTE:Some digital answering machines might not retain the recorded
silence at the end of your outgoing message. Play back your outgoing
message to check.
• If the device shares the same phone line with other types of phone equipment,
such as an answering machine, a computer dial-up modem, or a multi-port switch
box, the fax signal level might be reduced. The signal level can also be reduced
if you use a splitter or connect extra cables to extend the length of your phone. A
reduced fax signal can cause problems during fax reception.
To find out if other equipment is causing a problem, disconnect everything except
the device from the phone line, and then try to receive a fax. If you can receive
faxes successfully without the other equipment, one or more pieces of the other
equipment is causing problems; try adding them back one at a time and receiving
a fax each time, until you identify which equipment is causing the problem.
• If you have a special ring pattern for your fax phone number (using a distinctive
ring service through your telephone company), make sure that the Distinctive
Ring feature on the device is set to match. For more information, see 
Change the
answer ring pattern for distinctive ring.
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110 Solve a problem
 
						

							The device cannot send faxes, but can receive faxes
Solution:
• The device might be dialing too fast or too soon. You might need to insert some
pauses in the number sequence. For example, if you need to access an outside
line before dialing the phone number, insert a pause following the access number.
If your number is 95555555, and 9 accesses an outside line, you might insert
pauses as follows: 9-555-5555. To enter a pause in the fax number you are typing,
press Redial/Pause, or press the Space (#) button repeatedly, until a dash (-)
appears on the display.
You can also send the fax using monitor dialing. This enables you to listen to the
phone line as you dial. You can set the pace of your dialing and respond to
prompts as you dial. For more information, see 
Send a fax using monitor
dialing.
• The number you entered when sending the fax is not in the proper format or the
receiving fax machine is having problems. To check this, try calling the fax number
from a telephone and listen for fax tones. If you cannot hear fax tones, the
receiving fax machine might not be turned on or connected, or a voice mail service
could be interfering with the recipients phone line. You can also ask the recipient
to check the receiving fax machine for any problems.
Fax tones are recorded on my answering machine
Solution:
• When you have an answering machine on the same phone line you use for fax
calls, try connecting the answering machine directly to the device as described in
Case I: Shared voice/fax line with answering machine. If you do not connect the
answering machine as recommended, fax tones might be recorded on your
answering machine.
• Make sure the device is set to receive faxes automatically and that the Rings to
Answer setting is correct. The number of rings to answer for the device should
be greater than the number of rings to answer for the answering machine. If the
answering machine and the device are set to the same number of rings to answer,
both devices answer the call and fax tones are recorded on the answering
machine.
• Set your answering machine to a low number of rings and the device to answer
in the maximum number of rings supported. (The maximum number of rings varies
by country/region.) In this setup, the answering machine answers the call and the
device monitors the line. If the device detects fax tones, the device receives the
fax. If the call is a voice call, the answering machine records the incoming
message. For more information, see 
Set the number of rings before answering.
The phone cord that came with my device is not long enough
Solution:If the phone cord that came with the device is not long enough, you can
use a coupler to extend the length. You can purchase a coupler at an electronics store
that carries phone accessories. You will also need another phone cord, which can be
a standard phone cord that you might already have in your home or office.
Solve fax problems 111
 
						

							TIP:If the device came with a 2-wire phone cord adaptor, you can use it with a
4-wire phone cord to extend the length. For information on using the 2-wire phone
cord adaptor, see the documentation that came with it.
To extend your phone cord
1.Using the phone cord supplied in the box with the device, connect one end to the
coupler, then connect the other end to the port labeled 1-LINE on the back of the
device.
2.Connect another phone cord to the open port on the coupler and to the telephone
wall jack.
Color faxes do not print
Cause:The Incoming Fax Printing option is turned off.
Solution:To print color faxes, make sure that the Incoming Fax Printing option in
the device control panel is turned on.
The computer cannot receive faxes (Fax to PC and Fax to Mac)
Cause:The HP Digital Imaging monitor is turned off (Windows).
Solution:Check the taskbar and ensure that the HP Digital Imaging monitor is
turned on at all times.
Cause:The computer selected to receive faxes is turned off.
Solution:Make sure the computer selected to receive faxes is switched on at all
times.
Cause:Different computers are configured for setup and receiving faxes and one
of them may be switched off.
Solution:If the computer receiving faxes is different from the one used for setup,
both computers should be switched on at all times.
Cause:Fax to PC or Fax to Mac is not activated or the computer is not configured
to receive faxes.
Solution:Activate Fax to PC or Fax to Mac and make sure the computer is
configured to receive faxes.
Cause:HP Digital Imaging Monitor is not operating properly (Windows).
Solution:Restart the HP Digital Imaging Monitor or restart the computer.
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112 Solve a problem
 
						

							Solve wired (Ethernet) network problems (some models
only)
If you are unable to connect the product to your wired (Ethernet) network, perform one
or more of the following tasks.
NOTE:After correcting any of the following, run the installation program again.
•General network troubleshooting
•
Network port created does not match device IP address (Windows)
General network troubleshooting
If you are unable to install the device software, verify that:
• All cable connections to the computer and the device are secure.
• The network is operational and the network hub is turned on.
• All applications, including virus protection programs, spyware protection programs,
and firewalls, are closed or disabled for computers running Windows
• The device is installed on the same subnet as the computers that will be using the
device.
If the installation program cannot discover the device, print the network configuration
page, and enter the IP address manually in the installation program. For more information,
see 
Understand the network configuration page (some models only).
Though it is not recommended that you assign the device with a static IP address, you
might resolve some installation problems (such as a conflict with a personal firewall) by
doing so.
Network port created does not match device IP address (Windows)
If you are using a computer running Windows, make sure that the network ports created
in the device driver match the device IP address:
1.Print the device’s network configuration page
2.Click Start, point to Settings, and then click Printers  or Printers and Faxes.
- or -
Click Start, click Control Panel, and then double-click Printers.
3.Right-click the device icon, click Properties, and then click the Ports tab.
4.Select the TCP/IP port for the device, and then click Configure Port.
5.Compare the IP address listed in the dialog box and make sure it matches the IP
address listed on the network configuration page. If the IP addresses are different,
change the IP address in the dialog box to match the address on the network
configuration page.
6.Click OK twice to save the settings and close the dialog boxes.
Solve wired (Ethernet) network problems (some models only) 113
 
						

							Solve wireless problems (some models only)
If the device is unable to communicate with the network after completing the wireless
setup and software installation, perform one or more of the following tasks in the order
shown below.
•
Basic wireless troubleshooting
•
Advanced wireless troubleshooting
Basic wireless troubleshooting
Perform the following steps in the order presented.
NOTE:If this is the first time you are setting up the wireless connection, and you are
using the included software, make sure that the USB cable is connected to the device
and the computer.
Step 1 - Make sure the wireless (802.11) light is turned on
If the blue light near the HP devices wireless button is not lit, the wireless capabilities
might not have been turned on. To turn on wireless, press and hold the Wireless button
for three seconds.
NOTE:If your HP device supports Ethernet networking, make sure that an Ethernet
cable has not been connected to the device. Connecting an Ethernet cable turns off
the HP devices wireless capabilities.
Step 2 - Restart components of the wireless network
Turn off the router and the HP device, and then turn them back on in this order: router
first and then the HP device. If you still are unable to connect, turn off the router, HP
device, and your computer. Sometimes, turning off the power and then turning it back on
will recover a network communication issue.
Step 3 - Run the Wireless Network Test
For wireless networking issues, run the Wireless Network Test. To print a Wireless
Network Test page, press the Wireless button. If a problem is detected, the printed test
report will include recommendations that might help solve the problem.
Advanced wireless troubleshooting
If you have tried the suggestions provided in the Basic troubleshooting section and are
still unable to connect to your HP device to the wireless network, try the following
suggestions in the order presented:
•
Step 1: Make sure your computer is connected to your network
•
Step 2: Make sure that the HP device is connected to your network
•
Step 3: Check to see if the firewall software is blocking communication
•
Step 4: Make sure the HP device is online and ready
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114 Solve a problem
 
						

							•Step 5: Make sure the wireless version of the HP device is set as the default printer
driver (Windows only)
•
Step 6: Make sure the HP Network Devices Support service is running (Windows
only)
•
Add hardware addresses to a wireless access point (WAP)
Step 1: Make sure your computer is connected to your network
To check a wired (Ethernet) connection
▲Many computers have indicator lights beside the port where the Ethernet cable from
the router connects to your computer. Usually there are two indicator lights, one that
is on and another that blinks. If your computer has indicator lights, check to see if the
indicator lights are on. If the lights are not on, try reconnecting the Ethernet cable to
the computer and the router. If you still do not see lights, there might be a problem
with the router, the Ethernet cable, or your computer.
NOTE:Macintosh computers do not have indicator lights. To check the Ethernet
connection on a Macintosh computer, click System Preferences in the Dock, and
then click Network. If the Ethernet connection is working correctly, Built-in
Ethernet appears in the list of connections, along with the IP address and other
status information. If Built-in Ethernet does not appear in the list, there might be
a problem with the router, the Ethernet cable, or your computer. For more
information, click the Help button in the window.
To check a wireless connection
1.Make sure that your computers wireless has been turned on. (For more information,
see the documentation that came with your computer.)
2.If you are not using a unique network name (SSID), then it is possible that your
wireless computer could be connected to a nearby network that is not yours.
The following steps can help you determine if your computer is connected to your
network.
Windows
a. Click Start, click Control Panel, point to Network Connections, and then click
View Network Status and Tasks.
or
Click Start, select Settings, click Control Panel, double-click Network
Connections, click the View menu, and then select Details.
Leave the network dialog box open while you continue to the next step.
b. Disconnect the power cord from the wireless router. The connection status of your
computer should change to Not Connected.
c. Reconnect the power cord to the wireless router. The connection status should
change to Connected.
Solve wireless problems (some models only) 115
 
						

							Mac OS X
▲Click the AirPort icon in the menu bar at the top of the screen. From the menu
that appears, you can determine if the AirPort is turned on and which wireless
network your computer is connected to.
NOTE:For more detailed information about your AirPort connection, click
System Preferences in the Dock, and then click Network. If the wireless
connection is working correctly, a green dot appears next to AirPort in the list
of connections. For more information, click the Help button in the window.
If you are unable to get your computer connected to your network, contact the person
who set up your network or the router manufacturer as there might be a hardware issue
with either your router or computer.
If you are able to access the Internet and are using a computer running Windows, you
can also access HP Network Assistant at 
www.hp.com/sbso/wireless/tools-setup.html?
jumpid=reg_R1002_USEN for help in setting up a network. (This Web site is only
available in English.)
Step 2: Make sure that the HP device is connected to your network
If your device is not connected to the same network as your computer, you will not be
able to use the HP device over the network. Follow the steps described in this section to
find out if your device is actively connected to the correct network.
NOTE:If your wireless router or Apple AirPort Base Station is using a hidden SSID,
your HP device will not automatically detect the network.
A: Make sure the HP device is on the network
1.If the HP device supports Ethernet networking and is connected to an Ethernet
network, make sure an Ethernet cable is not plugged into the back of the device. If
an Ethernet cable is plugged into the back, then wireless connectivity is disabled.
2.If the HP device is connected to a wireless network, print the devices Wireless
Configuration page. For more information, see 
Understand the network configuration
page (some models only).
▲After the page has been printed, check the Network Status and URL:
Network Status•If the Network Status is Ready, the HP
device is actively connected to a
network.
•If the Network Status is Offline, the HP
device is not connected to a network.
Run the Wireless Network Test (using
the instructions at the beginning of this
section) and follow any
recommendations.
URLThe URL shown here is the network
address assigned to the HP device by your
router. You will need this to connect to the
embedded Web server.
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116 Solve a problem