HP Deskjet F735 User Manual

							To clean the area around the ink nozzles 
1. Turn on the product and open the print cartridge door. 
The print carriage moves to the far right side of the product.
2. Wait until the print carriage is idle and silent, and then unplug the power cord from 
the back of the product. 
3. Lightly press down on the print cartridge to release it, and then pull it towards you out 
of the slot.
NOTE: Do not remove both print cartridges at the same time. Remove and clean 
each print cartridge one at a time. Do not leave a print cartridge outside the product 
for more than 30 minutes.
4. Place the print cartridge on a piece of paper with the ink nozzles facing up. 
5. Lightly moisten a clean foam rubber swab with distilled water. 
6. Clean the face and edges around the ink nozzle area with the swab, as shown below.
1Nozzle plate (do not clean)
2Face and edges around the ink nozzle area
CAUTION:Do not clean the nozzle plate.
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							7.Hold the print cartridge with the HP logo on top, and insert the print cartridge back 
into the slot. Make sure you push the print cartridge in firmly until it snaps into place.
8. Repeat if necessary for the other print cartridge. 
9. Gently close the print cartridge door and plug the power cord into the back of the 
product.
Related topics 
“Clean the print cartridges” on page 74
Remove ink from your skin and clothing
Follow these instructions to remove ink from your skin and clothing:
SurfaceRemedy
SkinWash the area with an abrasive soap.
White fabricWash the fabric in  cold water and use chlorine bleach.
Color fabricWash the fabric in cold water and use sudsy ammonia.
CAUTION:Always use cold water to remove ink from fabric. Warm or hot water can 
set the ink into the fabric.
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							11 Shop for ink supplies
For a list of print cartridge numbers, see the printed documentation that came with the 
HP All-in-One. You can also use the software  that came with the HP All-in-One to find 
out the reorder number for all the print cartridges. You can order print cartridges online 
from the HP Web site. Additionally, you can contact a local HP reseller to find out the
correct print cartridge reorder numbers for your product and purchase print cartridges. 
To order genuine HP supplies for the HP All-in-One, go to www.hp.com/buy/supplies . If 
prompted, choose your country/region, follow the prompts to select your product, and 
then click one of the shopping links on the page.
NOTE: Ordering print cartridges online is not supported in all countries/regions. If it 
is not supported in your country/region, contact a local HP reseller for information
about purchasing print cartridges.
To order print cartridges from your desktop 
▲ Connect to HP SureSupply. You will see a list of original HP printing supplies that are 
compatible with your device, as well as options to conveniently purchase the supplies 
you need (options vary by country/region). 
To order print cartridges through the HP Photosmart Software 
1. In the HP Solution Center, click Settings, point to Print Settings, and then click 
Printer Toolbox .
NOTE:You can also open the Printer Toolbox from the Print Properties dialog 
box. In the  Print Properties dialog box, click the Features tab, and then click the 
Printer Services  button.
2.Click the Estimated Ink Levels tab. 
3. Click Cartridge details. 
The print cartridge reorder numbers appear. 
4. Click Shop Online. 
HP sends detailed printer information, including model number, serial number, and 
ink supply levels, to an authorized on line reseller. The supplies you need are 
preselected; you can change quantities, add or remove items, and then check out.
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							12 Troubleshooting
This section contains the following topics: 
•View the Readme file 
•Setup troubleshooting 
•Paper jams 
•Print cartridge troubleshooting 
•Print quality troubleshooting
•Print troubleshooting
•Copy troubleshooting 
•Scan troubleshooting 
•Errors
View the Readme file
You might want to refer to the Readme file for information on system requirements and 
possible installation problems. 
You can access the Readme file by clicking  Start, pointing to Programs or All 
Programs , pointing to HP, pointing to Deskjet F735, and then clicking Readme. 
You can access the Readme file by double-clicking the icon located in the top-level folder 
of the HP All-in-One software CD-ROM.
Setup troubleshooting
This section contains setup troubleshooting information for the product. 
Many issues are caused when the product is connected to the computer using a USB 
cable before the HP Photosmart software is installed on the computer. If you connected
the product to your computer before the software installation screen prompts you to do
so, you must foll ow these steps: 
Troubleshooting common setup issues 
1. Disconnect the USB cable from the computer. 
2. Uninstall the software (if you have already installed it). 
For more information, see  “Uninstall and reinstall the software” on page 90. 
3. Restart your computer. 
4. Turn off the product, wait one minute, then restart it. 
5. Reinstall the HP Photosmart software.
CAUTION:Do not connect the USB cable to the computer until prompted by the 
software instal lation screen.
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							This section contains the following topics: 
•The product will not turn on 
•I connected the USB cable, but I am having problems using the HP All-in-One with
my computer
•After setting up the product, it does not print
•When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens 
•The Minimum System Checks screen appears 
•A red X appears on the USB connect prompt
•I received a message that an Unknown Error has occurred
•The registration screen does not appear 
•Some of the buttons are missing in the HP Solution Center 
•The HP Digital Imaging Monitor does not appear in the system tray 
•Uninstall and reinstall the software
The product will not turn on
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved. 
•Solution 1: Make sure the power cord is connected 
•Solution 2: Press the On button more slowly 
Solution 1: Make sure the power cord is connected
Solution: 
• Make sure the power cord is firmly connected to both the product and the power 
adapter. Plug the power cord into a power outlet, surge protector, or power strip.
1Power connection
2Power cord and adapter
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							•If you are using a power strip, make sure the power strip is on. Or, try plugging 
the product directly into a power outlet. 
• Test the power outlet to make sure it is working. Plug in an appliance that you 
know works, and see if the appliance has power. If not, then there might be a
problem with the power outlet. 
• If you plugged the product into a switched outlet, make sure the outlet is switched 
on. If it is switched to on but still does not work, then there might be a problem 
with the power outlet. 
Cause: The product was not properly connected to a power supply. 
If this did not solve the issue, try the next solution.
Solution 2: Press the  On button more slowly 
Solution: The product might not respond if you press the On button too quickly. 
Press the  On button once. It might take a few minutes for the product to turn on. If 
you press the  On button again during this time, you might turn the product off.
CAUTION:If the product still does not turn on, it might have a mechanical failure. 
Unplug the product from the power outlet. 
Contact HP support for service.
Go to: www.hp.com/support . If prompted, choose your country/region, and then 
click  Contact HP for information on calling for technical support.
Cause:You pressed the On button too quickly.
I connected the USB cable, but I am having problems using the HP All-in-One with 
my computer 
Solution: You must first install the software that came with the product before 
connecting the USB cable. During installation, do not plug in the USB cable until 
prompted by the onscreen instructions. 
Once you have installed the  software, connecting your computer to the product with 
a USB cable is straightforward. Simply plug one end of the USB cable into the back
of your computer and the other into the back of the product. You can connect to any 
USB port on the back of your computer.
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							If you installed the software, uninstall it and then reinstall it, connecting the USB cable 
only when prompted.
For more information on installing the software and connecting the USB cable, see 
the Start Here guide that came with the product. 
Cause: The USB cable was connected before the software was installed. 
Connecting the USB cable before prompted can cause errors.
After setting up the product, it does not print 
Solution: 
• Look at the On button located on the product. If it is not lit, the product is turned 
off. Make sure the power cord is firmly connected to the product and plugged into 
a power outlet. Press the  On button to turn on the product. 
• Make sure the print cartridges are installed. 
• Make sure you have paper loaded in the input tray. 
• Make sure that the product does not have a paper jam. 
• Check that the print carriage is not jammed. 
Open the front access door to access the print carriage area. Remove any objects 
that are blocking the print carriage, including any packing materials. Turn the
product off and then turn it on again. 
• Print a test page to see if the product can print and is communicating with the 
computer. For more information, see  “Print a self-test report” on page 67. 
• Make sure that the print queue is not paused. If it is, choose the appropriate setting 
to resume printing. For more information about accessing the print queue, see 
the documentation that ca me with the operating system installed on your 
computer. 
• Check the USB cable. If you are using an older cable, it might not be working 
properly. Try connecting it to another product to see if the USB cable works. If
you experience problems, the USB cable might need to be replaced. Also verify
that the cable does not exceed 3 meters (9.8 feet) in length.
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							•Make sure your computer is USB ready and that you are using a supported 
operating system. For more info rmation, see the Readme file. 
• Check the connection from the product to your computer. Verify that the USB 
cable is securely plugged into the USB port on the back of the product. Make sure 
the other end of the USB cable is plugged into a USB port on your computer. After
the cable is connected properly, turn the product off and then on again.
• If you are connecting the product through a USB hub, make sure the hub is turned 
on. If the hub is on, try connecting directly to your computer. 
• Check other printers or scanners. You might need to disconnect older products 
from your computer. 
• Try connecting the USB cable to another USB port on your computer. After you 
check the connections, try restarting your computer. Turn the product off and then 
on again. 
• After you check the connections, try restarting your computer. Turn the product 
off and then on again. 
• If necessary, remove and then install the software you installed with the product 
again. For more information, see  “Uninstall and reinstall the software” 
on page 90 . 
For more information on setting up the product and connecting it to your computer, 
see the Start Here guide that came with the product. 
Cause: The product and computer were not communicating with each other.
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens 
Solution: If the installation does not run automatically, you can start it manually. 
To start the installation from a Windows computer 
1. From the Windows Start menu, click Run. 
2. In the Run dialog box, enter d:\setup.exe, and then click OK. 
If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive 
letter.
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