HP Deskjet F735 User Manual

							The scan feature does not work
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Turn on the computer 
•Solution 2: Check the cables 
•Solution 3: Install or reinstall the HP Photosmart Software 
Solution 1: Turn on the computer 
Solution: Turn on the computer. 
Cause: The computer was turned off. 
If this did not solve the issue, try the next solution.
Solution 2: Check the cables
Solution: Check the cables that connect the product to your computer. 
Cause: The product was not properly connected to the computer through a USB 
cable. 
If this did not solve the issue, try the next solution.
Solution 3: Install or reinstall the HP Photosmart Software
Solution: Install or reinstall the software that came with the product. 
For more information, see: 
“Uninstall and reinstall the software” on page 90 
Cause: The software that came with the product was not installed or was not 
running.
Errors
If the product has an error, the lights on the product might flash, or an error message
might appear on your computer screen. 
This section contains the following topics: 
•Flashing lights 
•Product messages
•File messages
•General user messages 
•Paper messages 
•Power and connection messages
•Print cartridge messages
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							Flashing lights
The lights on the product flash in special sequences to inform you about various error 
conditions. Refer to the following table for information on solving your error condition 
based on which lights are on or flashing on the product.
On lightResume lightCheckPrintCartridgelights
PaperSelection lights
DescriptionSolution
OffOffOffAll offThe product isturned off.Press the  On button to turn the product on.
BlinkingOffOffCurrent selectio n On, 
Others Off
The product is processing a job, such as print, scan, copy, or alignment.
Wait for the product tofinish.
Blink faster for 3secondsand thenOn
OffOffCurrentselection On, 
Others Off
The product is busy.Wait for the product tofinish.
Blink for 20secondsand thenOn
OffOffCurrentselection On, 
Others Off
Scan  was pressed, and there was noresponse from thecomputer.
Make sure thecomputer is turnedon, the productsoftware is installed,and the computer isconnected to theproduct with a USBcable.
OnBlinkingOffCurrentselection On, 
Others Off
The product is out of paper.Load paper and pressResume .
The product has a paper jam.Clear the paper jam,and then press Resume .
BlinkingOffOffCurrent selectio n On, 
Others Off
The front access door or the print cartridge access door is open.
Close the frontaccess door or the print cartridge access door.
OnOffBothblinkingCurrentselectio n On, 
Others Off
The print cartridges are missing or not seated correctly.
Install or remove and reinsert print cartridges.
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							On lightResume lightCheckPrintCartridgelights
PaperSelection lights
DescriptionSolution
The print cartridgemight be defective.1. Remove the black printcartridge. 
2. Close the print cartridge door. 
3. Check the On light.
•If the  On light blinks,replace thetri-color printcartridge.
•If the  On light remainssteadily lit,replace theblack printcartridge.
The print cartridge isnot intended for usein this product.
The print cartridgemight not besupported for use inthe product. See theprinteddocumentation formore information.
OnOffTri-colorprintcartridgelightblinking 
Black print cartridgelight Off
Currentselection On, 
Others Off
The tri-color printcartridge is missingor not seatedcorrectly.
Install or remove andreinsert the tri-colorprint cartridge.
OnOffTri-colorprintcartridgelight Off 
Black print cartridge light blinking
Current selection On, 
Others Off
The black print cartridge is missingor not seatedcorrectly.
Install or remove andreinsert the black printcartridge.
OnOffOffOffThe tape was notremoved from oneor both printcartridges.
Remove the printcartridge, removetape, and reinsert theprint cartridge.
OnBlinkingBoth blinkingCurrentselectio n On,
The print carriage is stalled.Open the front accessdoor, and check that the carriage is not blocked.
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							On lightResume lightCheckPrintCartridgelights
PaperSelection lights
DescriptionSolution
OthersOff
OnBlinkingBothblinkingAllblinkingThe control paneloverlay is notattached or is notattached properly.
1. Turn off the product. 
2. Attach the control panel overlayusing the printedinstructions thatcame with theproduct. 
3. Turn on the product.
BlinkingBlinkingBoth blinkingAll offScanner failureTurn off the product,and then turn it onagain. 
If the problem persists, contact HPcustomer support. Inthe meantime, youcan continue to usethe product as aprinter.
BlinkingBlinkingBothblinkingAllblinkingThe product has afatal error.1. Turn off the product. 
2. Unplug the power cord. 
3. Wait a minute, then plug thepower cord backin. 
4. Turn on the product. 
If the problem persists, contact HP Support.
OnOffBoth OnCurrent selection On, 
Others Off
Both print cartridges are getting low onink.
Replace one or bothprint cartridges whenprint quality is nolonger acceptable.
OnOffTri-colorprintcartridgelight On 
Black print cartridgelight Off
Currentselection On, 
Others Off 
The tri-color print cartridge is gettinglow on ink.
Replace the tri-colorprint cartridge whenprint quality is nolonger acceptable.
The tri-color print cartridge has been removed.
Replace the tri-color print cartridge, or print in ink-backup mode with the black print
(continued) 
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							On lightResume lightCheckPrintCartridgelights
PaperSelection lights
DescriptionSolution
cartridge. For moreinformation, see  “Useink-backup mode” on page 72 .
OnOffTri-color printcartridgelight Off 
Black print cartridge light On
Current selection On, 
Others Off 
The black print cartridge is gettinglow on ink.
Replace the blackprint cartridge whenprint quality is nolonger acceptable.
The black print cartridge has been removed.
Replace the black print cartridge, or print in ink-backup mode with the tri-color print cartridge. For more information, see  “Useink-backup mode” on page 72 .
Product messages
The following is a list of product-related error messages: 
•Door open 
•Firmware revi sion mismatch 
•Mechanism error
•Memory is full 
•Scan errors 
•Unable to print
•Product might not be correctly installed 
•Product was not found 
•Product could not find available scan destinations
•Required software component was not found or was incorrectly installed
•Error occurred while communicating with the product 
Door open 
Solution: Close the front access door or the print cartridge door.
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							Cause:The front access door or the print cartridge door was open.
Firmware revision mismatch 
Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support. If prompted, choose your country/region, and then click 
Contact HP  for information on calling for technical support. 
Cause: The revision number of the product firmware does not match the revision 
number of the software.
Mechanism error 
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Check for a paper jam 
•Solution 2: Make sure the print carriage is not blocked 
Solution 1: Check for a paper jam 
Solution: Clear the paper jam. 
For more information, see:
“Clear paper jams” on page 92
Cause: The product had a paper jam. 
If this did not solve the issue, try the next solution.
Solution 2: Make sure the print carriage is not blocked
Solution: Turn off the product. Lower the input tray, open the front access door, 
and remove any objects that are blocking the print carriage (including any packing 
materials), and then turn on the product.
For more information, see: 
“The print carriage is stalled” on page 191
Cause: The print carriage was blocked.
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							Memory is full 
Solution: Try making fewer copies at a time. 
Cause: The document you are copying has exceeded the memory of the product.
Scan errors 
Review this section if you receive an error such as one of the following: 
• An error occurred communicating with the scanning device. Please ensure that the 
scanning device is connected properly and try again. 
• The scanning device could not be initialized. 
• The scanning device could not be found. 
• An internal error has occurred. 
• The computer cannot communicate with the scanning device.
NOTE:Before starting to troubleshoot, make a copy to verify that the hardware is 
functioning correctly. If you cannot make a copy, see  “Setup troubleshooting” 
on page 83  for more troubleshooting information.
Try each of the following solutions separately. After completing the steps for each 
solution, try to scan again. If the product still does not work, then go to the next solution. 
•Solution 1: Uninstall and reinstall the software 
•Solution 2: Refresh the Windows Device Manager 
•Solution 3: Check the Digital Imaging Monitor
•Solution 4: Check the status of the product
•Solution 5: Check the power supply 
•Solution 6: Check the USB cable connection 
•Solution 7: Scan with Windows Image Architecture (WIA) 
•Solution 8: Disable the Lexbces service 
•Solution 9: Run the Scan Diagnostic utility
•Solution 10: Install a patch 
•Solution 11: Check the USB chipset and controller 
•Solution 12: Uninstall the software and reset the product 
Solution 1: Uninstall and reinstall the software 
Solution: Verify that the software was installed correctly. Open the HP Solution 
Center and verify that all the icons and buttons are present. 
If the appropriate icons and buttons for your product (such as  Make Copies) do not 
appear, your installation might not be complete, and you might need to uninstall and 
then reinstall the software. Do not simply delete the application files from your hard
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							drive. Make sure to remove them properly using the uninstall utility provided with the 
software. 
To uninstall from a Windows computer
NOTE: Use this method if Uninstall is not available in the Windows Start menu 
(click  Programs or All Programs, HP, Deskjet F735, Uninstall).
1.Open the Windows control panel and double-click Add or Remove Programs.
NOTE:The procedure to open the control panel varies by operating system. 
If you are not sure how to do this, see the Windows Help.
2. Select HP Deskjet All-In-One Driver Software, and then click Change/ 
Remove . 
Follow the onscreen instructions. 
3. Disconnect the product from your computer. 
4. Restart your computer.
NOTE:It is important that you disconnect the product before restarting your 
computer. Do not connect the product to your computer until after you have
reinstalled the software.
5. Insert the product CD-ROM into your computer’s CD-ROM drive and then start 
the Setup program. 
6. Follow the onscreen instructions and the instructions provided in the Start Here 
guide that came with the product. 
After you have reinstalled the software, try to scan again.
Cause: The software installation was not complete. 
If this did not solve the issue, try the next solution.
Solution 2: Refresh the Windows Device Manager
Solution: Refresh the Windows Device Manager. 
To refresh the Windows Device Manager 
1. On the Windows taskbar, click Start, right-click My Computer, and then click 
Properties . 
2. Click the Hardware tab, and then click Device Manager. 
3. Double-click Universal Serial Bus Controllers. 
4. Click USB Composite Device, click Action, and then click Uninstall. 
If a screen appears to confirm the deletion, confirm the deletion. 
5. Disconnect the USB cable from the product. 
6. Wait a few seconds, and then reconnect the cable. 
This should restart the Windows device detection (Plug and Play). A  New 
Hardware found screen  might appear.
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							7.Click Next through all of the screens that appear in the Wizard to install the USB 
Composite Device. 
8. Click Finish to finish the installation. 
9. Try to scan again. 
10. If these steps do not resolve the problem, try using a different USB cable to 
connect the product to the computer. 
Cause: Communication problems between the product and the USB controller 
caused this error to occur. This might be caused by an incomplete installation, a USB 
cable longer than 3 meters (9.8 feet) in length, or a defective USB cable. 
If this did not solve the issue, try the next solution.
Solution 3: Check the Digital Imaging Monitor
Solution: Verify that the Digital Imaging Monitor is running. 
To check that the Digital  Imaging Monitor is running 
1. Look for the Digital Imaging Monitor icon in the system tray at the lower right 
side of the screen, near the time.
2. If the Digital Imaging Monitor icon is not present, restart the computer. 
3. After the computer restarts, try to scan again. 
Cause: The Digital Imaging Monitor was not running. 
If this did not solve the issue, try the next solution.
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							Solution 4: Check the status of the product 
Solution: Check the status of the product in the HP Solution Center. 
To check the status of the product 
1. On the Windows taskbar, click Start, Programs or All Programs, HP, HP 
Solution Center . 
2. Verify that the product is listed in the Select Device area or that the appropriate 
tab is selected. 
3. Click Status. 
If the product is working properly, a me ssage appears indicating your product is 
ready. 
4. If you receive a Disconnected error message, then check whether there is 
another instance or another tab for the product with a copy number included, such
as HP Deskjet F735 All-In-One 2. 
5. Select the second instance of the product and repeat steps 2 through 4. 
6. Try to scan again. 
Cause: There might have been two instances of the product connected to the 
HP Solution Center. 
If this did not solve the issue, try the next solution.
Solution 5: Check the power supply 
Solution: Check the power supply. 
To check the power supply 
1. Make sure the power cord is firmly connected to both the product and the power 
adaptor. Plug the power cord into a power outlet, surge protector, or power strip.
1Power connection
2Power cord and adaptor
3Power outlet
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