HP Deskjet F735 User Manual

							7.Follow the onscreen instructions and the instructions provided in the Start Here 
guide that came with the product. 
8. If you are still having trouble scanning, remove the following additional 
applications from the Add/Remove Programs list, if they are present.
CAUTION: If the computer is manufactured by HP or Compaq, do not 
remove any applications other than those listed below.
• HP Imaging device functions 
• HP Document Viewer 
• HP Photosmart Essential
• HP Image Zone
• HP Photo and imaging gallery 
• HP Photosmart, Officejet, Deskjet, (with product name and software version 
number) 
• HP Software update 
• HP Share to web 
• HP Solution Center 
•HP Director 
• HP Memories Disk Greeting Card Creator 32 
Cause: There might have been a problem when you originally installed the 
HP Photosmart Software. 
If this did not solve the issue, try the next solution.
Solution 6: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions 
and are still having a problem, contact HP support for service. 
Go to: www.hp.com/support . 
If prompted, choose your country/region, and then click  Contact HP for technical 
support. 
Cause: You might need assistance to enable the product or software to function 
properly.
File messages
The following is a list of file-related error messages: 
•Error reading or writing the file 
•File not found 
•File format not supported 
•Invalid file name 
•Supported file types for the HP All-in-One
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							Error reading or writing the file 
Solution: Check to see if you have the right folder and file name. 
Cause: The product software could not open or save the file.
File not found 
Solution: Close some applications and try the task again. 
Cause: There was not enough available memory on your computer to create a print 
preview file.
File format not supported 
Solution: Open the file in another application, and save it in a format that the 
product software recognizes. 
For more information, see:
“Supported file types for the HP All-in-One” on page 179
Cause: The product software did not recognize or support the file format of the 
image you are trying to open or save. If the file extension indicates it is a supported 
file type, the file might be corrupted.
Invalid file name 
Solution: Make sure that you are not using any invalid symbols in the file name. 
Cause: The file name you entered was invalid.
Supported file types for the HP All-in-One 
Refer to the follow ing for the supported file formats: 
• The HP Photosmart software supports the following file formats: BMP, DCX, FPX, 
GIF, JPG, PCD, PCX, TI F, PICT, PSD, PCS, EPS, TGA, SGI, PDF, and PNG 
• When scanning, the HP Photosmart Software enables you to save an image in the 
following file  formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF
General user messages
The following is a list of messages related to common user errors: 
•Cannot crop 
•Borderless printing error 
•Disconnected 
•No scan options 
•Out of disk space
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							Cannot crop 
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Close applications that are not being used 
•Solution 2: Create more space on your hard drive 
Solution 1: Close applications that are not being used 
Solution: Close all applications that are not in use. This includes applications that 
run in the background, such as screen savers and virus checkers. If you turn off your 
virus checker, remember  to turn it back on after you finish your scan. 
If this problem occurs frequently, or if you encounter memory problems while using 
other applications, you might need to add more memory to your computer. See the 
user guide that came with your computer for more information. 
Cause: The computer does not have enough memory.
Solution 2: Create more space on your hard drive 
Solution: Empty the Recycle Bin on your desktop. You might also need to remove 
files from the hard disk; for example, delete temporary files. 
Cause: For scanning, there must be at least 50 MB of space available on your 
computers hard disk.
Borderless printing error 
Solution: Borderless printing cannot occur with only the black print cartridge 
installed. Install the tri-color print cartridge. 
For more information, see: 
“Replace the print cartridges” on page 69
Cause: The product was in ink-backup mode with only the black print cartridge 
installed, and a borderless print job was initiated.
Disconnected 
Solution: Make sure your computer is turned on and is connected to the product. 
Also make sure you installed the software that came with the product. 
For more information, see: 
“After setting up the product, it does not print” on page 86 
Cause: Several situations can cause this error message to appear. 
• Your computer was not turned on. 
• Your computer was not connected to the product.
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							•The software that came with the product was not installed correctly. 
• The software that came with the product is installed, but it was not running.
No scan options 
Solution: Make sure the software is installed and running. For more information, 
see the Start Here guide that came with the HP All-in-One. 
Cause: The software that came with the product was not running, or has never been 
installed.
Out of disk space 
Solution: Close some applications and try the task again. 
Cause: There was not enough available memory on your computer to perform the 
task.
Paper messages
The following is a  list of paper-related error messages: 
•Cannot load paper from input tray 
•Ink is drying 
•Out of paper 
•Paper jam or misfeed
•Paper mismatch 
•Wrong paper width 
Cannot load paper from input tray 
Solution: If the product is out of paper or there are only a few sheets remaining, 
load more paper in the input tray. If there is paper in the input tray, remove the paper, 
gently tap the stack of paper against a flat surface, and reload the paper into the input 
tray. To continue your print job, press the  Resume button on the control panel of the 
product. 
Cause: There was not enough paper in the input tray.
Ink is drying 
Solution: Leave the sheet in the output tray until the message disappears. If it is 
necessary to remove the printed sheet before the message disappears, carefully hold 
the printed sheet on the underside or the edges, and place it on a flat surface to dry. 
Cause: Transparencies and some other media require a drying time that is longer 
than normal.
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							Out of paper 
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Replace the rear access door of the product 
•Solution 2: Check the paper type and the print settings 
•Solution 3: Clean the rollers 
•Solution 4: Contact HP support 
Solution 1: Replace the rear access door of the product 
Solution: If you removed the rear access door to clear a paper jam, replace it. 
Gently push the door forward until it snaps into place.
Cause: The rear access door was removed from the product. 
If this did not solve the issue, try the next solution.
Solution 2: Check the paper type and the print settings
Solution: Check the paper loaded in the input tray and the print settings. 
To check the paper in the input tray 
1. Remove the stack of paper from the input tray and verify that all the paper in the 
input tray is the sa me size and type. 
2. Replace any paper that is ripped, dusty, wrinkled, or bent. 
If the paper is curled, uncurl the paper by gently bending it in the opposite direction 
of the curl or replace the paper.
NOTE: Use plain paper in the product until the issue is resolved.
3.Tap the stack of paper on a flat surface to align the edges. 
4. Verify that the stack of paper contains between 10 and 25 sheets of paper.
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							5.Insert the stack of paper into the input tray with the short edge forward and the 
print side down. Slide the stack of paper forward until it stops.
6. Slide the paper-width guide inward until it stops at the edge of the paper.
NOTE:Do not overload in the input tray; make sure the stack of paper fits 
within the input tray and is no higher than the top of the paper-width guide.
7. Make sure the print settings, paper size and type, match the paper loaded in the 
input tray. 
See the following tasks for information about checking and changing these 
settings. 
8. Try to print again. 
To set the paper size 
1. Make sure you have paper loaded in the input tray. 
2. On the File menu in your software application, click Print. 
3. Make sure the product is the selected printer. 
4. Click the button that opens the Properties dialog box. 
Depending on your software application, this button might be called  Properties, 
Options , Printer Setup, Printer, or Preferences. 
5. Click the Features tab. 
6. In the Resizing Options area, click the appropriate paper size from the Size list. 
The following table lists the suggested paper size settings for the different types 
of paper you can load in the input tray. Make sure to look at the long list of choices
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							in the Size list to see if a defined paper size already exists for the type of paper 
you are using.
Paper typeSuggested paper size settings
Copier, multi-purpose, or plain papersLetter or A4
EnvelopesAppropriate listed envelope size
Greeting-card papersLetter or A4
Index cardsAppropriate listed card size (if listed sizes are not appropriate, you can specify a custom paper size)
Inkjet papersLetter or A4
Iron-on T-shirt transfersLetter or A4
LabelsLetter or A4
LegalLegal
LetterheadLetter or A4
Panorama photo paperAppropriate listed panorama size (if listed sizes are notappropriate, you can specify a custom paper size)
Photo papers10 x 15 cm (4 x 6 inch), L, 216 x 279 mm (8.5 x 11 inch), letter, A4, or an appropriate listed size
Transparency filmsLetter or A4
Custom-size papersCustom paper size
To set the paper  type for printing 
1. Make sure you have paper loaded in the input tray. 
2. On the File menu in your software application, click Print. 
3. Make sure you have selected the correct printer. 
4. Click the button that opens the Properties dialog box. 
Depending on your software application, this button might be called  Properties, 
Options , Printer Setup, Printer, or Preferences. 
5. Click the Features tab. 
6. In the Basic Options area, click the appropriate paper type from the Paper 
Type  list. 
Cause: There was a problem with the paper loaded in the input tray, or the print 
settings did not match. 
If this did not solve the issue, try the next solution.
Solution 3: Clean the rollers
Solution: Clean the rollers.
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							Make sure you have the following materials available: 
• Lint-free cloth, or any soft material that will not come apart or leave fibers. 
• Distilled, filtered, or bottled water. 
To clean the rollers 
1. Turn off the product and remove the power cord. 
2. Remove the rear access door.
3.Dip the lint-free cloth into the purified or distilled water, and squeeze any excess 
water from it. 
4. Clean the rubber rollers to remove any dust or dirt buildup. 
5. Replace the rear access door. Gently push the door forward until it snaps into 
place.
6. Plug the power cord back in, and turn on the product. 
7. Try to print again. 
Cause: The rollers were dirty and needed to be cleaned. 
If this did not solve the issue, try the next solution.
Solution 4: Contact HP support
Solution: If you have completed all of the steps provided in the previous solutions, 
contact HP support for service. 
Go to: www.hp.com/support . 
If prompted, choose your country/region, and then click  Contact HP for information 
on calling for technical support. 
Cause: Your product needs servicing.
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							Paper jam or misfeed 
Solution: Clear the paper jam. 
For more information, see: 
“Clear paper jams” on page 92 
Cause: The HP All-in-One had a paper jam.
Paper mismatch 
Solution: Change the print setting or load the appropriate paper in the input tray. 
For more information, see:
•“Set the paper type for printing” on page 33 
•“Choose papers for printing and copying” on page 21 
Cause: The print setting for the print job did not match the paper type or size loaded 
in the product.
Wrong paper width 
Solution: Change the print setting or load the appropriate paper in the input tray. 
For more information, see: 
•“Set the paper type for printing” on page 33 
•“Choose papers for printing and copying” on page 21 
Cause: The print setting for the print job did not match the paper type or size loaded 
in the product.
Power and connection messages
The following is a list of power- and connection-related error messages: 
•HP All-in-One not found 
•Communication test failed 
•Improper shutdown 
•Two-way communication lost
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							HP All-in-One not found 
Solution: If the product is not properly connected to the computer, communication 
errors can occur. Make sure the USB cable is securely connected to the product and 
the computer, as shown below.
For more information, see: 
“After setting up the product, it does not print” on page 86
Cause: This error applies only to USB-connected devices. The USB cable was not 
plugged in properly.
Communication test failed 
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Make sure the product is turned on 
•Solution 2: Make sure the product is connected to the computer 
Solution 1: Make sure the product is turned on 
Solution: Look at the On button located on the product. If it is not lit, the product is 
turned off. Make sure the power cord is firmly connected to the product and plugged 
into a power outlet. Press the  On button to turn on the product. 
Cause: The product was turned off. 
If this did not solve the issue, try the next solution.
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