HP Deskjet F735 User Manual

							Make sure you have the following materials available: 
• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart 
or leave fibers.
TIP: Coffee filters are lint-free and work well for cleaning print cartridges.
•Distilled, filtered, or bottled water (tap water might contain contaminants that can 
damage the print cartridges).
CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge 
contacts. These can damage the print cartridge or the product.
To clean the print cartridge contacts 
1. Turn on the product and open the print cartridge door. 
The print carriage moves to the far right side of the product.
2. Wait until the print carriage is idle and silent, and then unplug the power cord from 
the back of the product. 
3. Lightly press down on the print cartridge to release it, and then pull it towards you 
out of the slot.
NOTE: Do not remove both print cartridges at the same time. Remove and 
clean each print cartridge one at a time. Do not leave a print cartridge outside 
the HP All-in-One for more than 30 minutes.
4. Inspect the print cartridge contacts for ink and debris buildup. 
5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze 
any excess water from it. 
6. Hold the print cartridge by its sides.
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							7.Clean only the copper-colored contacts. Allow the print cartridges to dry for 
approximately ten minutes.
1Copper-colored contacts
2Ink nozzles (do not clean)
8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back 
into the slot. Make sure you push the print cartridge in firmly until it snaps into
place.
9. Repeat if necessary for the other print cartridge. 
10. Gently close the print cartridge door and plug the power cord into the back of the 
product.
Cause: The print cartridge contacts needed to be cleaned. 
If this did not solve the issue, try the next solution.
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							Solution 3: Replace the print cartridges 
Solution: Replace the print cartridges that are experiencing the problem. If only one 
of the print cartridges is experiencing the problem, you can also remove it and print 
using ink-backup mode.
NOTE: During ink-backup mode, the product can only print jobs from the 
computer. You cannot initiate a print job  from the control panel (such as copying 
or scanning an original). For more information, see  “Use ink-backup mode” 
on page 72 .
Cause:One or both of the print cartridges were having a problem.
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							13 HP warranty and support
Hewlett-Packard provides Internet and phone support for the HP All-in-One. 
This section contains  the following topics: 
•Warranty 
•Print cartridge warranty information 
•Support process 
•Before you call HP customer support 
•HP support by phone 
•Additional warranty options 
•HP Quick Exchange Service (Japan) 
•HP Korea customer support 
•Prepare the product for shipment 
•Pack the product
Warranty
For more information about the warranty, see the printed documentation that came with the product.
Print cartridge warranty information
The HP cartridge warranty is applicable when the pr oduct is used in its designated HP printing device. 
This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. 
During the warranty period the product is covered as  long as the HP ink is not depleted and the end 
of warranty date has not been reached. The end of  warranty date, in YYYY/MM/DD format, may be found on the product as indicated:
For a copy of the HP Limited Warranty Statement,  see the printed documentation that came with the 
product.
Support process
If you have a problem, follow these steps: 
1. Check the documentation that came with the product. 
2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to 
all HP customers. It is the fastest source for up-to-date product information and expert
assistance and includes the following features: 
• Fast access to qualified online support specialists
• Software and driver updates for the product 
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							• Valuable product and troubleshooting information for common problems 
• Proactive product updates, support alerts, and  HP newsgrams that are available when you 
register the product 
3. Call HP support. Support options and availability vary by product, country/region, and language.
Before you call HP customer support
Software programs from other companies might be included with the HP All-in-One. If you experience problems with any of those programs, you will re ceive the best technical assistance by calling the 
experts at that company.
NOTE: This information does not apply to customers in Japan. For information on service 
options in Japan, see  “HP Quick Exchange Service (Japan)” on page 214.
If you need to contact HP support, do the following before you call: 
1. Make sure that: 
a . The product is plugged in and turned on. 
b . The specified print cartridges are installed correctly. 
c . The recommended paper is properly loaded in the input tray. 
2. Reset the product: 
a . Turn off the product by pressing the On button. 
b . Unplug the power cord from the back of the product. 
c . Plug the power cord back into the product. 
d . Turn on the product by pressing the On button. 
3. To find support and warranty information, go to the HP Web site at www.hp.com/support. If 
prompted, choose your country/region, and then click  Contact HP for information on calling for 
technical support. 
Check the HP Web site for updated informat ion or troubleshooting tips for the product. 
4. If you are still experiencing problems and need to speak with an HP support representative, do 
the following: 
a . Have the specific name of the product, as it appears on the control panel, available. 
b . Print a self-test report. 
c . Make a color copy to have available as a sample printout. 
d . Be prepared to describe your problem in detail. 
e . Have your serial number ready. 
You can view the serial number  by looking at the sticker on the rear side of the product. The 
serial number is the 10-character code in the upper left corner of the sticker. 
5. Call HP support. Be near the product when you call. 
Related topics 
•“Print a self-test report” on page 67 
•“Placing a call” on page 213
HP support by phone
For a list of support phone numbers, see the prin ted documentation that came with the device. 
This section contains the following topics:
•Phone support period
•Placing a call
•After the phone support period 
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							Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including 
Mexico). To determine the duration of phone supp ort in Europe, the Middle East, and Africa, go towww.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to provide the 
following information: 
• Model number (located on the label on the front of the product) 
• Serial number (located on the back or bottom of the product) 
• Messages that appear when the situation occurs 
• Answers to these questions: 
◦ Has this situation happened before? 
◦ Can you re-create it? 
◦ Did you add any new hardware or software to your computer at about the time that this 
situation began? 
◦ Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)?
After the phone support period
After the phone support period, help is available from  HP at an additional cost. Help may also be 
available at the HP online support Web site: www.hp.com/support . Contact your HP dealer or call the support phone number for your country/region to learn more about support options.
Additional warranty options
Extended service plans are available for the  HP All-in-One at additional costs. Go to www.hp.com/
support, select your country/region and language, then explore the services and warranty area for information about the extended service plans. 
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							HP Quick Exchange Service (Japan)
For instructions on how to pack your product for exchange, see “Pack the product” on page 215.
HP Korea customer support
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							Prepare the product for shipment
If after contacting HP Customer Support or returning to the point of purchase you are requested to 
send the product in for service, make sure you re move and keep the following items before returning 
your product: 
• The print cartridges 
• The power cord, USB cable, and any other cable connected to the HP All-in-One 
• Any paper loaded in the input tray 
• Any originals loaded in the HP All-in-One 
To remove print cartridges before shipment 
1. Turn on the product and wait until the print carriage is idle and silent. If the product will not turn on, skip this step and go to step 2. 
2. Open the print cartridge door. 
3. Remove the print cartridges from their slots.
NOTE:If the product does not turn on, you can unplug the power cord and then manually slide the print carriage to the right to remove the print cartridges.
4. Place the print cartridges in an airtight plastic container so they will not dry out, and put them 
aside. Do not send them with the product unle ss the HP customer support call agent instructs you to. 
5. Close the print cartridge door and wait a few minutes for the print carriage to move back to its 
home position (on the left side).
NOTE: Make sure the scanner is idle and has returned to its parked position before turning off the product.
6. Press the On button to turn off the product.
Pack the product
Complete the following steps once you have removed the print cartridges, turned off the product, 
and unplugged it. 
To pack the product 
1. If available, pack the product for shipment by using the original packing materials or the 
packaging materials that came  with your exchange product.
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							If you do not have the original packaging materials, please use other adequate packaging 
materials. Shipping damage c aused by improper packaging and/or improper transportation is 
not covered under the warranty. 
2. Place the return shipping label on the outside of the box. 
3. Include the following items in the box: 
• A complete description of symptoms for servic e personnel (samples of print quality problems are helpful). 
• A copy of the sales slip or other proof of  purchase to establish the warranty coverage period. 
• Your name, address, and a phone number where you can be reached during the day. 
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							14 Technical information
The technical specifications and international regulatory information for the HP All-in-One are provided in this section. 
For additional specifications, see  the printed documentation that came with the HP All-in-One. 
This section contains  the following topics: 
•Specifications
•Notice to Windows 2000 users
•Environmental product stewardship program
•Regulatory notices
Specifications
Technical specifications for the HP All-in-One  are provided in this section. For additional specifications, see the printed Basics Guide. 
System requirements 
Software and system requirements are located in the Readme file. 
For information about future operating system releas es and support, visit the HP online support Web 
site at www.hp.com/support . 
Paper tray capacities 
TypePaper weightPaper tray*Output tray†
Plain paper65 to 90 gsm (16 to 24 lb.)Up to 80 (70 gsm (20 lb.)paper)50 (70 gsm (20 lb.)paper)
Legal paper70 to 90 gsm (20 to 24lb.)Up to 80 (70 gsm (20 lb.)paper)50 (70 gsm (20 lb.)paper)
Cards200 gsm (110 lb.) indexmaxUp to 2010
Envelopes70 to 90 gsm (20 to 24lb.)Up to 1010
Transparency filmN/AUp to 3015 or fewer
LabelsN/AUp to 2010
10 x 15 cm (4 x 6 in.) Photopaper236 gsm (145 lb.)Up to 3015
216 x 279 mm (8.5 x 11 in.)Photo paperN/AUp to 3015
* Maximum capacity. 
† Output tray capacity is affected by the type of paper and the amount of ink you are using.
HP recommends emptying the output tray frequently. 
Copy specifications 
• Digital image processing 
• Up to 9 copies from original (depends on model) 
• Copy speeds vary according to the complexity of the document and model 
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Technical information