HP Deskjet F735 User Manual

							Solution 3: Check for a paper jam 
Solution: Clear the paper jam. 
For more information, see: 
“Clear paper jams” on page 92 
Cause: The product had a paper jam. 
If this did not solve the issue, try the next solution.
Solution 4: Load more  paper in the input tray 
Solution: If the product has only a few sheets remaining, load more paper in the 
input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack 
of paper against a flat surface, and reload the paper into the input tray. 
For more information, see: 
“Load full-size paper” on page 24 
Cause: The product was out of paper. 
If this did not solve the issue, try the next solution.
Solution 5: Check for a print carriage stall
Solution: Turn off the product. Lower the input tray, open the front access door, 
and remove any objects that are blocking the print carriage (including any packing 
materials), and then turn on the product.
For more information, see: 
“The print carriage is stalled” on page 191 
Cause: The print carriage has stalled. 
If this did not solve the issue, try the next solution.
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							Solution 6: Check the cable connections to the product 
Solution: If the product is not properly connected to the computer, communication 
errors can occur. Try the following:
If the connections are secure, and nothing has printed several minutes after you sent
a print job to the product, check the status of the product. In the HP Photosmart 
Software, click  Settings, and then click Status. 
For more information, see:
“After setting up the product, it does not print” on page 86
Cause: The computer was not communicating with the product. 
If this did not solve the issue, try the next solution.
Solution 7: Make sure that the product is turned on 
Solution: Look at the On button located on the product. If it is not lit, the product is 
turned off. Make sure the power cord is firmly connected to the product and plugged
into a power outlet. Press the  On button to turn on the product. 
Cause: The product was turned off. 
If this did not solve the issue, try the next solution.
Solution 8: Rest art the product 
Solution: Turn off the product, and then unplug the power cord. Plug the power 
cord back in, and  then press the On button to turn on the product. 
Cause: The product experienced an error. 
If this did not solve the issue, try the next solution.
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							Solution 9: Check the print driver status 
Solution: The printer driver status might have changed to either Offline or Stop 
printing . 
To check the printer driver status 
▲ In the HP Solution Center, click the Status tab. 
Cause: The status of the printer driver has changed. 
If this did not solve the issue, try the next solution.
Solution 10: Check the print queue for canceled jobs 
Solution: A print job might remain in the queue after it has been cancelled. The 
cancelled print job jams the queue and prevents the next print job from printing. 
From your computer, open the printer folder and see if the cancelled job remains in 
the print queue. Try to delete the job from  the queue. If the print job remains in the 
queue, try one or both of the following: 
• Disconnect the USB cable from the product, restart the computer, and then 
reconnect the USB cable to the product. 
• Shut down the product, restart the computer, and then restart the product. 
Cause: A deleted print job was still in the queue.
The product prints meaningless characters
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Restart the product and your computer 
•Solution 2: Try printing another document 
Solution 1: Restart the product and your computer 
Solution: Turn off the product and your computer for 60 seconds, then turn them 
both on and try printing again. 
Cause: The memory in the product was full. 
If this did not solve the issue, try the next solution.
Solution 2: Try printing another document 
Solution: Try printing another document from the same software application. If this 
works, then try printing a previously saved  version of the document that is not corrupt. 
Cause: The document was corrupt.
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							Nothing happens when I try to print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Make sure that the product is turned on 
•Solution 2: Wait for the product to finish other tasks 
•Solution 3: Select the correct printer
•Solution 4: Check the cable connections to the product 
•Solution 5: Load more paper in the input tray 
•Solution 6: Check for a paper jam 
•Solution 7: Check for  a print carriage stall 
Solution 1: Make sure that the product is turned on 
Solution: Look at the On button located on the product. If it is not lit, the product is 
turned off. Make sure the power cord is firmly connected to the product and plugged
into a power outlet. Press the  On button to turn on the product. 
Cause: The product was turned off. 
If this did not solve the issue, try the next solution.
Solution 2: Wait for the pr oduct to finish other tasks 
Solution: If the product is performing another task such as copying or scanning, 
your print job will be delayed until the product completes the current task. 
Some documents take a long time to print. If nothing has printed several minutes after 
you sent a print job to the product, check the product display to see if there are any 
messages. 
Cause: The product was busy with another task. 
If this did not solve the issue, try the next solution.
Solution 3: Select the correct printer
Solution: Make sure you have selected the correct printer in your software 
application.
TIP: You can set the product as the default printer to ensure that the printer is 
automatically  selected when you select Print in the File menu of your different 
software applications.
Cause: The product was not the selected printer. 
If this did not solve the issue, try the next solution.
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							Solution 4: Check the cable connections to the product 
Solution: If the product is not properly connected to the computer, communication 
errors can occur.
If the connections are secure, and nothing has printed several minutes after you sent
a print job to the product, check the stat us of the product. In the HP Photosmart 
Software, click  Settings, and then click Status. 
Cause: The computer was not communicating with the product. 
If this did not solve the issue, try the next solution.
Solution 5: Load more  paper in the input tray 
Solution: If the product has only a few sheets remaining, load more paper in the 
input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack
of paper against a flat surface, and reload the paper into the input tray. 
For more information, see:
“Load full-size paper” on page 24
Cause: The product was out of paper. 
If this did not solve the issue, try the next solution.
Solution 6: Check for a paper jam
Solution: Clear the paper jam. 
For more information, see:
“Clear paper jams” on page 92
Cause: The product had a paper jam. 
If this did not solve the issue, try the next solution.
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							Solution 7: Check for a print carriage stall 
Solution: Turn off the product. Lower the input tray, open the front access door, 
and remove any objects that are blocking the print carriage (including any packing 
materials), and then turn on the product.
For more information, see: 
“The print carriage is stalled” on page 191 
Cause: The print carriage has stalled.
The pages in my document came out in the wrong order 
Solution: Print the document in reverse order. When the document finishes 
printing, the pages will be in correct order. 
For more information, see:
“Print a multiple-page document in reverse order” on page 46
Cause: The print settings were set to print the first page of your document first. 
Because of the way the paper feeds through the product, this means the first page
will be print side up at the bottom of the stack.
The margins are not printing as expected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Set the correct margins in your software application 
•Solution 2: Verify the paper size setting 
•Solution 3: Load the stack of paper correctly 
•Solution 4: Load the stack of envelopes correctly 
Solution 1: Set the correct margins in your software application 
Solution: Check the printer margins.
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							Make sure the margin settings for the document do not exceed the printable area of 
the product. 
To check your margin settings 
1. Preview your print job before sending it to the product. 
In most software a pplications, click the File menu, and then click Print Preview. 
2. Check the margins. 
The product uses the margins you have set in your software application, as long 
as they are greater than the minimum margins the product supports. For more
information about setting margins in your software application, see the 
documentation that came with the software. 
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins 
in your software application. 
Cause: The margins were not set correctly in your software application. 
If this did not solve the issue, try the next solution.
Solution 2: Verify the paper size setting
Solution: Verify that you have selected the proper paper size setting for your 
project. Make sure that you have loaded the correct paper size in the input tray. 
For example, in some countries/regions you may need to specify A4 as the paper 
size if A (letter) is the default value. 
For more information, see:
“Set the paper type for printing” on page 33
Cause: The paper size setting was not set correctly for the project you were printing. 
If this did not solve the issue, try the next solution.
Solution 3: Load the stack of paper correctly 
Solution: Remove the stack of paper from the input tray, and then reload the paper. 
Make sure that you slide the paper-width guide to the right until it stops at the edge
of the paper. 
For more information, see:
“Load paper” on page 24
Cause: The paper guides are not positioned correctly. 
If this did not solve the issue, try the next solution.
Solution 4: Load the stack of envelopes correctly
Solution: Remove all paper from the input tray. Load a stack of envelopes in the 
input tray, with the envelope flaps facing up and on the left.
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							NOTE:To avoid paper jams, tuck the flaps inside the envelopes.
For more information, see: 
“Load envelopes” on page 28
Cause: A stack of envelopes was loaded incorrectly.
Text or graphics are cut off at the edge of the page
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved. 
•Solution 1: Check the margins in your software application 
•Solution 2: Check the layout of the document
•Solution 3: Remove and reload the paper in the input tray 
•Solution 4: Try printing with borders 
Solution 1: Check the margins in your software application 
Solution: Make sure the margin settings for the document do not exceed the 
printable area of the product. 
To check your margin settings 
1. Preview your print job before sending it to the product. 
In most software applications, click the  File menu, and then click Print Preview. 
2. Check the margins. 
The product uses the margins you have set in your software application, as long 
as they are greater than the minimum margins the product supports. For more 
information about setting margins in your software application, see the
documentation that came with the software. 
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins 
in your software application. 
Cause: The margins are not set correctly in your software application. 
If this did not solve the issue, try the next solution.
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							Solution 2: Check the layout of the document 
Solution: Make sure the layout of the document you are trying to print fits on a paper 
size supported by the product. 
To preview the print layout 
1. Load the correct paper size into the input tray. 
2. Preview your print job before sending it to the product. 
In most software a pplications, click the File menu, and then click Print Preview. 
3. Check the graphics in the document to make sure that the current size fits within 
the printable area of the product. 
4. Cancel the print job if the graphics do not fit in the printable area of the page.
TIP:Some software applications allow you to scale the document to fit the paper 
size currently selected. A dditionally, you can scale the size of a document from 
the print  Properties dialog box.
Cause:The size of the document you are printing is larger than the paper loaded 
in the input tray. 
If this did not solve the issue, try the next solution.
Solution 3: Remove and reload the paper in the input tray
Solution: If the paper is misfeeding, it could cause parts of the document to cut off. 
Remove the stack of paper from the input tray, and then reload the paper. Make sure 
that you slide the paper-width guide inward until it stops at the edge of the paper. 
For more information, see: 
“Load full-size paper” on page 24
Cause: The paper is loaded incorrectly.
Solution 4: Try printing with borders 
Solution: Try printing with borders by turning off the borderless option. 
For more information, see: 
“Print a borderless image” on page 38 
Cause: Borderless printing was enabled. By selecting the Borderless option, your 
printed photo was enlarged and centered to fit the printable area of the page.
Depending on the relative sizes of the digital photo and the paper on which you are 
printing, this could result in some parts of the image being cropped.
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							A blank page came out while printing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Check the ink levels in the print cartridges 
•Solution 2: Check for blank pages at the end of the document
•Solution 3: Load more paper in the input tray
•Solution 4: Check the print cartridges for protective tape 
Solution 1: Check the ink levels in the print cartridges 
Solution: Check the estimated ink levels remaining in the print cartridges.
NOTE:Ink level warnings and indicators provide estimates for planning 
purposes only. When you receive a low-ink warning message, consider having a 
replacement cartridge available to avoid possible printing delays. You do not need 
to replace the print cartridges until print quality becomes unacceptable.
If there is ink remaining in the print cartridges, but you are still noticing a problem, 
print a self-test report to determine if there is a problem with the print cartridges. If the 
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges. 
For more information on print cartridges, see  “Print cartridge troubleshooting” 
on page 94 . 
Cause: If you are printing black text, and a blank page comes out of the product, 
the black print cartridge might be empty. 
If this did not solve the issue, try the next solution.
Solution 2: Check for blank pages at the end of the document
Solution: Open the document file in your software application and remove any extra 
pages or lines at the end of the document. 
Cause: The document you are printing contains an additional blank page. 
If this did not solve the issue, try the next solution.
Solution 3: Load more paper in the input tray 
Solution: If the product has only a few sheets remaining, load more paper in the 
input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack
of paper against a flat surface, and reload the paper into the input tray. 
For more information, see: 
“Load full-size paper” on page 24
Cause: The product was out of paper. 
If this did not solve the issue, try the next solution.
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