HP Deskjet F735 User Manual

							Cause:The installation failed to run automatically.
The Minimum System Checks screen appears 
Solution: Click Details to see what the specific problem is, and then correct the 
problem before attempting to install the software. 
Cause: Your system did not meet the minimum requirements to install the software.
A red X appears on the USB connect prompt 
Solution: Verify that the product is set up properly, and then try to re-establish the 
connection. 
To retry the USB connection 
1. Verify that the USB cable is set up properly as follows: 
• Unplug the USB cable and plug it in again or try plugging the USB cable into 
a different USB port. 
• Do not attach the USB cable to a keyboard.
• Verify that the USB cable is 3 meters (9.8  feet) or less in length. 
• If you have several USB devices attached to your computer, you might want 
to unplug the other devices during the installation. 
2. Unplug the product power cord, and then plug it in again. 
3. Verify that the USB cable and power cord are plugged in.
4.Click Retry to retry the connection. 
5. Continue with the installation and restart the computer when prompted. 
Cause: Normally, a green check appears indicating that the plug and play was 
successful. A red X indicates that the plug and play failed.
I received a message that an Unknown Error has occurred 
Solution: Try to continue with the installation. If that does not work, stop and then 
restart the installation, and follow the directions on the screen. If an error occurs, you
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							might need to uninstall and then reinstall the software. Do not simply delete the 
product application files from your computer. Make sure to remove them properly 
using the uninstall utility provided when you installed the software that came with the
product. 
For more information, see: 
“Uninstall and reinstall the software” on page 90 
Cause: The source of the error is unknown.
The registration screen does not appear 
Solution: You can access the registration (Sign up now) screen from the Windows 
taskbar by clicking  Start, pointing to Programs or All Programs, HP, Deskjet 
F735 , and then clicking Product Registration. 
Cause: The registration screen did not launch automatically.
Some of the buttons are missing in the HP Solution Center 
Solution: If the appropriate icons and buttons for your product do not appear in the 
HP Solution Center, your installation might not be complete, and you might need to
uninstall and then reinstall the software. Do not simply delete the product application 
files from your hard drive. Make sure to remove them properly using the uninstall utility
provided in the HP All-in-One program group. 
For more information, see: 
“Uninstall and reinstall the software” on page 90
Cause: The installation might not be complete.
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							The HP Digital Imaging Monitor does not appear in the system tray 
Solution: If the HP Digital Imaging Monitor does not appear in the system tray 
(normally located at the lo wer-right corner of the desktop), start the HP Solution 
Center.
If the appropriate icons and buttons for your product do not appear in the HP Solution 
Center, your installation might not be complete, and you might need to uninstall and
then reinstall the software. Do not simply delete the product application files from your 
hard drive. Make sure to remove them properly using the uninstall utility provided in
the HP All-in-One program group. 
For more information, see:
“Uninstall and reinstall the software” on page 90
Cause: The installation might not be complete.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before 
prompted by the software installation screen, you might need to uninstall and then
reinstall the software. Do not  simply delete the HP All-in-One application files from your 
computer. Make sure to remove them properly using the uninstall utility provided when 
you installed the software that came with the HP All-in-One. 
To uninstall from a Windows computer
NOTE: Use this method if Uninstall is not available in the Windows Start menu (click 
Programs  or All Programs, HP, Deskjet F735, Uninstall).
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							1.Open the Windows control panel and double-click Add or Remove Programs.
NOTE:The procedure to open the control panel varies by operating system. If 
you are not sure how to do this, see the Windows Help.
2. Select HP Deskjet All-In-One Driver Software, and then click Change/Remove. 
Follow the onscreen instructions. 
3. Disconnect the product from your computer. 
4. Restart your computer.
NOTE:It is important that you disconnect the product before restarting your 
computer. Do not connect the product to your computer until after you have 
reinstalled the software.
5. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the 
Setup program. 
6. Follow the onscreen instructions and the instructions provided in the Start Here guide 
that came with the product. 
When the software installation is complete, the  HP Digital Imaging Monitor icon appears 
in the Windows system tray.
To verify that the software is properly installed, double-click the HP Solution Center icon
on the desktop. If the HP Solution Center shows the essential icons ( Scan Picture and 
Scan Document ), the software has been properly installed.
Paper jams
To help avoid paper jams, follow these guidelines: 
• Remove printed papers from the output tray frequently. 
• Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag.
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							•Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn. 
• Do not combine different paper types and paper sizes in the input tray; the entire stack 
of paper in the input tray must be the same size and type. 
• Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure 
the paper-width guide does not bend the paper in the input tray. 
• Do not force paper too far forward in the input tray. 
• Use paper types that are recommended for the product. 
For more information, see the following topics:
•Clear paper jams 
•Information on paper 
Clear paper jams 
Solution: In case of a paper jam, first check the rear access door. 
If the jammed paper is not in the rear rollers, check the front access door. Occasionally 
small media jams may not be reachable from the rear access door. Use the front 
access door if unable to clear the jam from the rear access door. 
To clear a paper jam from the rear access door 
1. Press in the tab on the left side of the rear access door to release the door. 
Remove the door by pulling it away from the product.
2. Gently pull the paper out of the rollers.
CAUTION:If the paper tears when you are removing it from the rollers, check 
the rollers and wheels for torn pieces of paper that might be remaining inside
the product. If you do not remove all the pieces of paper from the product,
more paper jams are likely to occur.
3. Replace the rear access door. Gently push the door forward until it snaps into 
place.
4. Press Resume to continue the current job.
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							To clear a paper jam from the front access door 
1. Pull the input tray down to open the front access door.
2.Gently pull out any paper that might have jammed.
CAUTION:If the paper tears when you are removing it, check for torn pieces 
of paper that might be remaining inside the product. If you do not remove all
the pieces of paper from the product, more paper jams are likely to occur.
3. Close the front access door.
4.Press Resume to continue the current job. 
Cause: Paper had jammed in the product.
Information on paper
The product is designed to work well with most paper types. Test a variety of paper types 
before buying a large quantity. Find a paper type that works well and is easy to purchase. 
HP Advanced papers are designed for the best quality results. In addition, follow these
tips: 
• Do not use paper that is too thin, that has a slick texture, or that stretches easily. It 
can feed incorrectly through the paper path, causing paper jams. 
• Store photo media in its original packaging inside a resealable plastic bag on a flat 
surface in a cool, dry place. When you are ready to print, remove only the paper you 
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. 
• Do not leave unused photo paper in the input tray. The paper might start to curl, which 
might reduce the quality of your printouts. Curled paper can also cause paper jams. 
• Always hold photo paper by the edges. Fingerprints on photo paper can reduce print 
quality.
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							•Do not use paper that is heavily textured. It can cause graphics or text to print 
improperly. 
• Do not combine different paper types and paper sizes in the input tray; the entire stack 
of paper in the input tray must be the same size and type. 
• Store printed photos under glass or in a storage book to prevent bleeding over time 
from high humidity. Use HP Advanced Photo Papers for maximum performance.
Print cartridge troubleshooting
If you are experiencing problems with printing, you might have a problem with one of the 
print cartridges. If you receive an error message about the print cartridges, see  “Print
cartridge messages” on page 189 for more information. 
Try the following:
•Information on print cartridges 
•Resolving print cartridge problems 
•Resolving print cartridge error messages
Information on print cartridges
For best results, use HP print cartridges. The following tips help maintain HP print 
cartridges and ensure consistent print quality. 
• Keep all print cartridges in the original sealed packages until they are needed. 
• Store print cartridges at room temperature (15.6°-26.6° C or 60°-78° F). 
• Do not reattach the protective tape once it has been removed from the print cartridge. 
Reattaching the plastic tape might damage the print cartridge. Place the print cartridge 
in the product immediately after removing the plastic tape. If this is not possible, store 
it in a print cartridge protector or airtight plastic container. 
• HP recommends that you do not remove the print cartridges from the product until 
you have replacement print cartridges available to install. 
• Turn off the product from the control panel. Do not turn off the product by turning off 
a power strip or unplugging the power cord from the product. If you improperly turn
off the product, the print carriage does not return to the correct position and the print 
cartridges can dry out. 
• Do not open the print cartridge door unless necessary. This exposes the print 
cartridges to air, which reduces the life of the print cartridges.
NOTE: If you leave the print cartridge door open for a long period of time, the 
product will recap the print cartridges to protect them from exposure to air.
• It might be necessary to clean the print cartridges when you notice a significant 
decrease in print quality.
TIP: You might notice a decrease in print quality if the print cartridges have not 
been used for a long time.
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							•Do not clean the print cartridges unnecessarily. This wastes ink and shortens the life 
of the cartridges. 
• Handle print cartridges carefully. Dropping, jarring, or rough handling during 
installation can cause temporary printing problems. If print quality is poor right after 
cartridge installation, allow half an hour for the print cartridge to recover. 
For more info rmation, see: 
“Print cartridge troubleshooting” on page 94
Resolving print cartridge problems
Many problems can be resolved with the fo llowing procedures. If you receive a specific 
error message about the print cartridges, see  “Print cartridge messages” on page 189 
for more information. 
To troubleshoot the print cartridges 
1. Remove and reinstall the print cartridges. 
For more information, see  “Replace the print cartridges” on page 69.
NOTE:Make sure the plastic tape has been removed. If it is still covering the ink 
nozzles, gently remove the plastic tape by using the pink pull tab.
2. If print quality is suffering, check the estimated ink levels. 
For more information, see  “Check the estimated ink levels” on page 69. 
3. Print a self-test report and review the test patterns. 
For more information, see  “Print a self-test report” on page 67. 
4. Clean the print cartridges: 
• First, try cleaning the print cartridges from the HP Photosmart Software. For more 
information, see  “Clean the print cartridges” on page 74.
CAUTION:Performing this procedure unnecessarily can waste ink and 
shorten the life of the cartridges.
• If cleaning the print cartridges from the software did not help, you can try cleaning
the print cartridge contacts. For more information, see  “Clean the print cartridge
contacts” on page 75. 
5. If none of the previous procedures resolved the problem, replace the print cartridges. 
For more information, see  “Replace the print cartridges” on page 69.
Resolving print cartridge error messages
After you install a print cartridge, one or both of the print cartridge status lights begin to 
blink. The printer will not print. One of the following messages may appear on your 
computer screen: 
Print Cartridge Problem
Incorrect Print Cartridge(s)
Incorrectly Installed Cartridge(s)
Print Cartridge(s) Missing
Work through the following sections in order. When the print cartridge light stops blinking, 
you have solved the problem.
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							NOTE:In the procedures below, the problem cartridge is identified by the blinking 
light. The light on the left blinks when the tri-color print cartridge (on the left) is the
problem, the light on the right blinks when the black cartridge (on the right) is the 
problem, and both lights blink when both cartridges are the problem.
•Solution 1: Remove and reinstall the print cartridges 
•Solution 2: Clean the print cartridge contacts
•Solution 3: Print in ink-backup mode 
Solution 1: Remove and reinstall the print cartridges 
Solution: The print cartridge may not have full electrical contact with the printer. 
Removing and reinstalling the cartridge may help.
NOTE: HP cannot guarantee the quality of remanufactured or refilled cartridges.
To verify and install the correct print cartridges 
1. Make sure the product is on. Press the On button if it is not lit. 
2. Open the print cartridge door, and then wait until the print carriage is idle and 
silent. 
3. Press down lightly on the end of the problem cartridge to release it. 
4. Slide the cartridge out and inspect it:
CAUTION:Do not touch the copper electrical contacts or the ink nozzles.
• Check the electrical contacts for debris. 
• Make sure all the clear nozzle protective tape has been removed.
CAUTION: Do not attempt to remove the copper electrical strip!
5.Read the selection number on the print cartridge label and make sure it is 
compatible with the product. Compatible print cartridges are listed in the printed 
documentation that came with the product.
1Selection number
6. If the print cartridge has the wrong selection number, install a new print cartridge. 
For more info rmation, see “Replace the print cartridges” on page 69. 
7. Close the print cartridge door.
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							If this did not solve the issue, try the next solution.
Solution 2: Clean the print cartridge contacts 
Solution: If the print cartridge selection number is correct and the previous solution 
did not resolve the problem, try cleaning the print cartridge. For more information, see
“Clean the print cartridge contacts” on page 75 . 
If the print cartridge status light continues to flash after cleaning the print cartridge, 
replace the print cartridge. For more information, see  “Replace the print cartridges” 
on page 69 . 
If this did not solve the issue, try the next solution.
Solution 3: Print in ink-backup mode
Solution: If you do not have a replacement print cartridge, you can still print in ink 
backup mode. Remove the problem cartridge and print with the remaining cartridge. 
For more information, see: 
“Use ink-backup mode” on page 72
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