HP Deskjet F735 User Manual

							Solution 1: Check the print settings 
Solution: Check the print settings. 
• Check the paper type setting to make sure it matches the type of paper loaded in 
the input tray. 
• Check the quality setting. Use a higher quality setting to increase the amount of 
ink used for printing. 
For more information, see: 
•“Set the paper type for printing” on page 33 
•“Change the print speed or quality” on page 34
•“Print using Maximum dpi” on page 41 
•“Make a Fast copy” on page 56 
Cause: The paper type or print quality settings were incorrectly. 
If this did not solve the issue, try the next solution.
Solution 2: Check the paper type
Solution: HP recommends that you use HP Advanced Papers or any other paper 
type that is appropriate for the product. 
Always make sure the paper you are printing on is flat. For best results when printing 
images, use HP Advanced Photo Paper. 
Store photo media in its original packaging inside a resealable plastic bag on a flat 
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo 
paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: There is no problem with the ink supplies and replacing the print 
cartridges is unnecessary.
For more information, see: 
•“Recommended papers for printing and copying” on page 22 
•“Information on paper” on page 93 
Cause: The wrong kind of paper was loaded in the input tray. 
If this did not solve the issue, try the next solution.
Solution 3: If you are making a copy, place a protective sheet on the glass
Solution: If you are making a copy, try placing one or more clear plastic sheet 
protectors directly on the glass, and then place the original print side down on top of
the sheet protectors. 
Cause: The quality of the original was poor. 
If this did not solve the issue, try the next solution.
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							Solution 4: Clean the glass 
Solution: Clean the glass and lid backing. 
For more information, see: 
•“Clean the lid backing” on page 66 
•“Clean the glass” on page 65 
Cause: Debris might be stuck on the glass or on the back of the document lid; this 
causes poor copy quality and slows down processing. 
If this did not solve the issue, try the next solution.
Solution 5: Check the print catridges 
Solution: Check the estimated ink levels in the print cartridges.
NOTE:Ink level warnings and indicators provide estimates for planning 
purposes only. When you receive a low-ink warning message, consider having a 
replacement cartridge available to avoid possible printing delays. You do not need 
to replace the print cartridges until print quality becomes unacceptable.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges. 
For more information, see:
•“Check the estimated ink levels” on page 69 
•“Print a self-test report” on page 67
•“Clean the print cartridges” on page 74 
Cause: The print cartridges needed to be cleaned or there was insufficient ink. 
If this did not solve the issue, try the next solution.
Solution 6: Replace the print cartridge 
Solution: Replace the indicated print cartridge. You can also remove the indicated 
print cartridge and print using ink-backup mode. 
Check to see if your print cartridge is still under warranty and end of warranty date 
has not been reached. 
• If the end of warranty date has been reached, purchase a new print cartridge. 
• If the end of warranty date has not been reached, contact HP support. Go to
www.hp.com/support. If prompted, choose your country/region, and then click 
Contact HP  for information on calling for technical support. 
Cause: The print cartridge was damaged.
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							Printouts seem blurry or fuzzy
Try the following solutions if your printout is smudged or unclear.
NOTE:There is no problem with the ink supplies and replacing the print cartridges 
is unnecessary.
TIP: After reviewing the solutions in this section, you can go to HPs support Web 
site to see if there is additional troubleshooting help. For more information, go to:
www.hp.com/support .
•Solution 1: Check the print settings 
•Solution 2: Use a higher quality image 
•Solution 3: Print the image in a smaller size 
Solution 1: Check the print settings 
Solution: Check the print settings. 
• Check the paper type setting to make sure it matches the type of paper loaded in 
the input tray. 
• Check the quality setting. Use a higher quality setting to increase the amount of 
ink used for printing. 
For more information, see:
•“Set the paper type for printing” on page 33 
•“Change the print speed or quality” on page 34 
•“Print using Maximum dpi” on page 41 
•“Make a Fast copy” on page 56 
Cause: The paper type or print quality settings were incorrectly. 
If this did not solve the issue, try the next solution.
Solution 2: Use a higher quality image
Solution: Use a higher resolution image. 
If you are printing a photo or graphic,and the resolution is too low, it will be blurry or 
fuzzy when printed. 
If a digital photo or rasterized graphic has  been resized, it can be blurry or fuzzy when 
printed. 
Cause: The resolution of the image was low. 
If this did not solve the issue, try the next solution.
Solution 3: Print the image in a smaller size
Solution: Reduce the size of the image and then print it. 
If you are printing a photo or graphic, and the print size is set too high, it will be blurry 
or fuzzy when printed.
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							If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when 
printed. 
Cause: The image was printed in a larger size.
Printouts have vertical streaks 
Solution: HP recommends that you use HP Advanced Papers or any other paper 
type that is appropriate for the product. 
Always make sure the paper you are printing on is flat. For best results when printing 
images, use HP Advanced Photo Paper. 
Store photo media in its original packaging inside a resealable plastic bag on a flat 
surface in a cool, dry place. When you are ready to print, remove only the paper you 
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: There is no problem with the ink supplies and replacing the print 
cartridges is unnecessary.
For more information, see: 
•“Recommended papers for printing and copying” on page 22 
•“Information on paper” on page 93 
Cause: The wrong kind of paper was loaded in the input tray.
Printouts are slanted or skewed
Try the following solutions if your printout does not appear straight on the page. 
•Solution 1: Make sure the paper is loaded correctly 
•Solution 2: Make sure only one type of paper is loaded 
•Solution 3: Check the rear access door 
Solution 1: Make sure the paper is loaded correctly 
Solution: Make sure the paper is loaded correctly. 
For more information, see: 
“Load full-size paper” on page 24
Cause: The paper was not feeding properly or was not loaded correctly. 
If this did not solve the issue, try the next solution.
Solution 2: Make sure only one type of paper is loaded
Solution: Load only one type of paper at a time. 
Cause: More than one type of paper was loaded in the input tray. 
If this did not solve the issue, try the next solution.
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							Solution 3: Check the rear access door 
Solution: Make sure the rear access door is securely installed. 
Cause: The rear access door was not securely installed.
Ink streaks on the back of the paper
Try the following solutions if there is smeared ink on the back of your printout. 
•Solution 1: Print on a page of plain paper 
•Solution 2: Wait while the ink dries 
Solution 1: Print on a page of plain paper 
Solution: Print one or several pages of plain paper to soak up any excess ink in 
the product. 
To remove excess ink using plain paper 
1. Load several sheets of plain paper in the input tray. 
2. Wait five minutes. 
3. Print a document with little or no text. 
4. Check the back of the paper for ink. If there is still ink on the back of the paper, 
try printing on another page of plain paper. 
Cause: Ink accumulated inside the product, where the back of the paper rests 
during printing. 
If this did not solve the issue, try the next solution.
Solution 2: Wait while the ink dries 
Solution: Wait at least thirty minutes for the ink inside the product to dry, then try 
the print job again. 
Cause: The excess ink in the product needed to dry out.
Paper is not picked up from the input tray
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved. 
•Solution 1: Make sure the paper is loaded correctly 
•Solution 2: Check the print settings 
•Solution 3: Clean the rollers
•Solution 4: Contact HP support for service
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							Solution 1: Make sure the paper is loaded correctly 
Solution: Make sure that the paper is loaded correctly in the input tray. 
For more information, see: 
“Load paper” on page 24 
Cause: The paper was not loaded correctly. 
If this did not solve the issue, try the next solution.
Solution 2: Check the print settings
Solution: Check the print settings. 
• Check the paper type setting to make sure it matches the type of paper loaded in 
the input tray. 
• Check the quality setting. Use a higher quality setting to increase the amount of 
ink used for printing. 
For more information, see:
•“Set the paper type for printing” on page 33 
•“Change the print speed or quality” on page 34 
•“Print using Maximum dpi” on page 41
•“Make a Fast copy” on page 56 
Cause: The paper type or print quality settings were set incorrectly. 
If this did not solve the issue, try the next solution.
Solution 3: Clean the rollers
Solution: Clean the rollers. 
Make sure you have the following materials available: 
• A lint-free cloth, or any soft material that will not come apart or leave fibers. 
• Distilled, filtered, or bottled water (tap water might contain contaminants that can 
damage the print cartridges). 
To clean the rollers 
1. Turn off the product and remove the power cord. 
2. Remove the rear access door.
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							3.Dip the lint-free cloth into the purified or distilled water, and squeeze any excess 
water from it. 
4. Clean the rubber rollers to remove any dust or dirt buildup. 
5. Replace the rear access door. Gently push the door forward until it snaps into 
place.
6. Plug the power cord back in, and turn on the product. 
7. Try to print again. 
Cause: The rollers were dirty and needed to be cleaned. 
If this did not solve the issue, try the next solution.
Solution 4: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions 
and are still having a problem, contact HP support for service. 
Go to: www.hp.com/support . 
If prompted, choose your country/region, and then click  Contact HP for technical 
support. 
Cause: You might need assistance to enable the product or software to function 
properly.
The text edges are jagged
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved. 
•Solution 1: Use TrueType or OpenType fonts 
•Solution 2: Align the print cartridges 
Solution 1: Use TrueType or OpenType fonts 
Solution: Use TrueType or OpenType fonts to ensure that the product is able to 
print smooth fonts. When selecting a font, look for the TrueType or OpenType icon.
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							TrueType iconOpenType icon
Cause:The font was a custom size. 
Some software applications offer custom fonts that have jagged edges when enlarged 
or printed. Also, if you want to print bitmapped text, it might have jagged edges when 
enlarged or printed. 
If this did not solve the issue, try the next solution.
Solution 2: Align the print cartridges 
Solution: Align the print cartridges. 
For more information, see:
“Align the print cartridges” on page 73 
Cause: The print cartridges needed to be aligned.
Print troubleshooting
Use this section to solve these printing problems: 
•Envelopes prin t incorrectly 
•Borderless printing produces unexpected results
•The product is not responding 
•The product prints meaningless characters 
•Nothing happens when I try to print 
•The pages in my document came out in the wrong order 
•The margins are not printing as expected
•Text or graphics are cut off at the edge of the page 
•A blank page came out while printing 
•Ink is spraying the inside of the HP All-in-One when I print a photo
Envelopes print incorrectly
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Reload the envelopes in the input tray 
•Solution 2: Load a different type of envelope
•Solution 3: Tuck the flaps to avoid paper jams 
Solution 1: Reload the envelopes in the input tray 
Solution: Remove all paper from the input tray. Load a stack of envelopes in the 
input tray, with the envelope flaps facing up and on the left.
NOTE: To avoid paper jams, tuck the flaps inside the envelopes.
(continued) 
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							For more information, see: 
“Load envelopes” on page 28
Cause: A stack of envelopes was loaded incorrectly. 
If this did not solve the issue, try the next solution.
Solution 2: Load a different type of envelope
Solution: Do not use shiny or embossed envelopes or envelopes that have clasps 
or windows. 
Cause: The wrong type of envelope was loaded. 
If this did not solve the issue, try the next solution.
Solution 3: Tuck the flaps to avoid paper jams
Solution: To avoid paper jams, tuck the flaps inside the envelopes. 
Cause: The flaps might get caught in the rollers.
Borderless printing produces unexpected results
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Print from the HP Photosmart Software 
•Solution 2: Use the appropriate media 
Solution 1: Print from th e HP Photosmart Software 
Solution: Try printing the image from the photo imaging software that came with 
the product. 
Cause: Printing a borderless image from a non-HP software application produced 
unexpected results. 
If this did not solve the issue, try the next solution.
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							Solution 2: Use the appropriate media 
Solution: To print a borderless image, use 10 x 15 cm (4 x 6 inch) HP Advanced 
Photo Papers. 
For more information, see: 
“Print a borderless image” on page 38 
Cause: Use of inappropriate media.
The product is not responding
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Wait for the product to finish other tasks 
•Solution 2: Select the correct printer
•Solution 3: Check for a paper jam
•Solution 4: Load more paper in the input tray 
•Solution 5: Check for  a print carriage stall 
•Solution 6: Check the cable connections to the product
•Solution 7: Make sure that the product is turned on
•Solution 8: Restart the product
•Solution 9: Check the print driver status
•Solution 10: Check the print queue for canceled jobs 
Solution 1: Wait for the pr oduct to finish other tasks 
Solution: If the product is performing another task such as copying or scanning, 
your print job will be delayed until the product completes the current task. 
Some documents take a long time to print. If nothing has printed several minutes after 
you sent a print job to the product, check your computer to see if there are any
messages. 
Cause: The product was busy with another task. 
If this did not solve the issue, try the next solution.
Solution 2: Select the correct printer
Solution: Make sure you have selected the correct printer in your software 
application.
TIP: You can set the product as the default printer to ensure that the printer is 
automatically  selected when you select Print in the File menu of your different 
software applications.
Cause: The product was not the selected printer. 
If this did not solve the issue, try the next solution.
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