HP Deskjet F735 User Manual

							Solution 4: Check the print cartridges for protective tape 
Solution: Check each print cartridge. The tape might have been removed from the 
copper-colored contacts, but still might cover the ink nozzles. If the tape is still 
covering the ink nozzles, carefully remove the tape from the print cartridges. Do not
touch the ink nozzles or the copper-colored contacts.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
For more information, see: 
“Replace the print cartridges” on page 69
Cause: The protective plastic tape was only partially removed from the print 
cartridge.
Ink is spraying the inside of the HP All-in-One when I print a photo 
Solution: Make sure you load photo paper in the input tray before you print a 
borderless print job. 
For more information, see:
“Load photo paper” on page 26
Cause: The borderless print settings require photo paper to be loaded in the input 
tray. You are using the wrong paper type.
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							Copy troubleshooting
Use this section to solve these copy problems: 
•Nothing happens when I try to copy 
•Parts of the original do not appear or are cut off
•The printout appears enlarged on the page 
•The printout is blank 
•A borderless copy has white space around the edges
Nothing happens when I try to copy
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Turn on the product 
•Solution 2: Place the original correctly on the glass
•Solution 3: Wait for the product to finish other tasks
•Solution 4: The product does not support the paper or envelope 
•Solution 5: Check for a paper jam 
Solution 1: Turn on the product 
Solution: Look at the On button located on the product. If it is not lit, the product is 
turned off. Make sure the power cord is firmly connected to the product and plugged 
into a power outlet. Press the  On button to turn on the product. 
Cause: The product was turned off. 
If this did not solve the issue, try the next solution.
Solution 2: Place the original correctly on the glass
Solution: Load your original print side down on the right front corner of the glass.
Cause:The original was placed incorrectly on the glass.
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							If this did not solve the issue, try the next solution.
Solution 3: Wait for the product to finish other tasks 
Solution: Check the On light. If it is blinking, the product is busy. 
If the product is performing another task su ch as printing or scanning, your copy job 
will be delayed until the product completes the current task. 
Cause: The product was busy with another task. 
If this did not solve the issue, try the next solution.
Solution 4: The product does not support the paper or envelope
Solution: Do not use the product to copy onto envelopes or other papers the 
product does not support. 
Related topics 
“Recommended papers for printing and copying” on page 22 
Cause: The product did not recognize the inserted paper type. 
If this did not solve the issue, try the next solution.
Solution 5: Check for a paper jam
Solution: Clear the paper jam. 
For more information, see: 
“Clear paper jams” on page 92 
Cause: The product had a paper jam.
Parts of the original do not appear or are cut off
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved. 
•Solution 1: Place the original correctly on the glass 
•Solution 2: Clean the scanner glass
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							Solution 1: Place the original correctly on the glass 
Solution: Load your original print side down on the right front corner of the glass.
Cause:The original was placed incorrectly on the glass. 
If this did not solve the issue, try the next solution.
Solution 2: Clean the scanner glass
Solution: Clean the scanner glass and make sure that there are no foreign 
materials adhering to it. 
For more information, see  “Clean the glass” on page 65. 
Cause: The scanner glass was dirty, causing the product to include an area in the 
copy that was larger than the document.
The printout appears enlarged on the page 
Solution: Ensure that your Copy settings are chosen correctly. If the problem 
persists, debris might be stuck on the glass or on the back of the document lid. This 
can cause the product to detect only a portion of the image. Turn off the product, 
unplug the power cord, and use a soft cloth to wipe the glass and the back of the
document lid. 
For more information, see: 
•“Clean the lid backing” on page 66 
•“Clean the glass” on page 65 
Cause: The product detected only a portion of the image due to dust or debris on 
the glass.
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							The printout is blank
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Place the original correctly on the glass 
•Solution 2: Check the ink levels in the print cartridges 
Solution 1: Place the original correctly on the glass 
Solution: Load your original print side down on the right front corner of the glass.
Cause:The original was placed incorrectly on the glass. 
If this did not solve the issue, try the next solution.
Solution 2: Check the ink levels in the print cartridges
Solution: Check the estimated ink levels remaining in the print cartridges.
NOTE:Ink level warnings and indicators provide estimates for planning 
purposes only. When you receive a low-ink warning message, consider having a 
replacement cartridge available to avoid possible printing delays. You do not need
to replace the print cartridges until print quality becomes unacceptable.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists, 
you might need to replace the print cartridges. 
For more information on  print cartridges, see “Print cartridge troubleshooting” 
on page 94 . 
Cause: The print cartridges needed to be cleaned or there was insufficient ink.
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							A borderless copy has white space around the edges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Resize the image 
•Solution 2: Use photo paper 
Solution 1: Resize the image 
Solution: When you make a borderless copy of a very small original, the product 
enlarges the original up to a maximum percentage. This might leave white space 
around the edges. (The maximum percentage varies by model.) 
Depending on the size of the borderless copy you are trying to make, the minimum 
size of the original varies. For example, you cannot enlarge a passport photo to create
a letter-size borderless copy. 
If you want to make a borderless copy of a  very small original, scan the original into 
the computer, resize the image, and then print a borderless copy of the enlarged 
image. 
Cause: You were trying to make a borderless copy of a very small original. 
If this did not solve the issue, try the next solution.
Solution 2: Use photo paper
Solution: Use photo paper to make borderless copies. 
Cause: You were trying to make a borderless copy without using photo paper.
Scan troubleshooting
Use this section to solve these scan problems: 
•Scan halts 
•Scan fails 
•Scanned image is blank 
•Scanned image is incorrectly cropped
•Scanned image has incorrect page layout
•Text format is incorrect 
•Scanned image shows dotted lines instead of text 
•Text is incorrect or missing
•The scan feature does not work 
Scan halts 
Solution: Turn off the computer and then turn it back on. 
If this does not work, try changing the scan to a lower resolution in the software.
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							Cause:The computer system resources may have been low.
Scan fails
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Turn on your computer 
•Solution 2: Connect your computer to the product with a standard USB cable 
•Solution 3: Install the HP Photosmart Software
•Solution 4: Start the HP Photosmart Software 
•Solution 5: Make sure you ha ve sufficient computer memory 
Solution 1: Turn on your computer 
Solution: Turn on your computer. 
Cause: The computer was not turned on. 
If this did not solve the issue, try the next solution.
Solution 2: Connect your computer to the product with a standard USB cable
Solution: Connect your computer to the product with a standard USB cable. 
For more information, see the Start Here guide.
Cause: Your computer was not connected to the product by a USB cable. 
If this did not solve the issue, try the next solution.
Solution 3: Install the HP Photosmart Software
Solution: Insert the product installation CD and install the software. 
For more information, see the Start Here guide.
Cause: The HP Photosmart Software was not installed on your computer. 
If this did not solve the issue, try the next solution.
Solution 4: Start the HP Photosmart Software
Solution: Open the software you installed with the product and try scanning again.
NOTE:To check to see whether the software is running, right-click on the HP 
Digital Imaging Monitor  icon in the system tray at the far right of the Windows 
taskbar. Pick a devi ce in the list, and then click Display Status.
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							Cause:The HP Photosmart Software was not running on your computer. 
If this did not solve the issue, try the next solution.
Solution 5: Make sure you have sufficient computer memory
Solution: Close all applications that are not in use. This includes applications that 
run in the background, such  as screen savers and virus checkers. If you turn off your 
virus checker, remember to turn it back on after you finish your scan. 
If this problem occurs frequently, or if  you encounter memory problems while using 
other applications, you might need to add more memory to your computer. See the
user guide that came with your computer for more information. 
Cause: Too many applications were running on your computer. These applications 
occupied your computer memory.
Scanned image is blank 
Solution: Load your original print side down on the right front corner of the glass.
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							Cause:The original was placed incorrectly on the glass.
Scanned image is incorrectly cropped 
Solution: The autocropping feature in the software crops anything that is not part 
of the main image. Sometimes this might not be what you want. In that case, turn off 
autocropping in the software and crop the scanned image manually, or not at all. 
Cause: The software was set to automatically crop scanned pictures.
Scanned image has incorrect page layout 
Solution: Turn off autocropping in the software to retain the page layout. 
Cause: The automatic cropping feature in the software was changing the page 
layout.
Text format is incorrect 
Solution: Some applications cannot handle framed text formatting. Framed text is 
one of the scan document settings in the so ftware. It maintains complex layouts, such 
as multiple columns from a newsletter, by putting the text in different frames (boxes)
in the destination application. In the software, select the correct format so that the 
scanned text layout and formatting are retained. 
Cause: The scan document settings were incorrect.
Scanned image shows dotted lines instead of text 
Solution: Make a black-and-white copy of the original and then scan the copy. 
Cause: If you used the Text image type to scan text that you plan to edit, the 
scanner might not recognize color text. The  Text image type scans at 300 x 300 dpi, 
in black and white. 
If you are scanning an original that has graphics or artwork surrounding the text, the 
scanner might not recognize the text.
Text is incorrect or missing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Make sure that the brightness is set appropriately in the software 
•Solution 2: Make sure that the glass and the back of the document lid are clean 
•Solution 3: Make sure that the scan document settings are set to the correct optical
character recognition (OCR) language
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							Solution 1: Make sure that the brightness is set appropriately in the software 
Solution: Adjust the brightness in the software, and then rescan the original. 
To adjust the brightness 
1. In the HP Scanning window, click Lighten/Darken in the Basic menu or the 
Tools  panel. 
2. Adjust the brightness indicators. 
Cause: The brightness was not set correctly in the software. 
If this did not solve the issue, try the next solution.
Solution 2: Make sure that the glass and the back of the document lid are clean
Solution: Turn off the product, unplug the power cord, and use a soft cloth to wipe 
the glass and the back of the document lid. 
For more information, see: 
•“Clean the lid backing” on page 66 
•“Clean the glass” on page 65 
Cause: The glass and the back of the document lid were not clean. 
If this did not solve the issue, try the next solution.
Solution 3: Make sure that the scan document settings are set to the correct optical 
character recognition (OCR) language 
Solution: Select the correct OCR language in the software.
NOTE:If you are using the HP Photosmart Software, the Optical Character 
Recognition (OCR) software might not be installed on your computer. To install 
the OCR software, you must re-ins ert the software disk and select OCR under the 
Custom  installation options.
See the documentation that came with Readiris, or whichever OCR software you use, 
for information on how to select the  OCR language. 
Cause: The scan document settings were not set to the correct optical character 
recognition (OCR) language. 
The OCR language tells the software how to interpret the characters it sees in the 
original image. If the OCR language does not match the language in the original, the 
scanned text might be  incomprehensible.
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