HP Color LaserJet CM1017 User Manual

							The printer driver does not automatically set up the selected MFP in the Print Setup Utility.
Cause
Solution
The PPD file is corrupt.Delete the PPD file from the following hard-drive folder: Library/
Printers/PPDs/Contents/Resources/.lproj,
where  is the two-letter language code for the language that
you are using. Reinstall the software. See the Getting Started
Guide for instructions.
The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality cable.
A print job was not sent to the correct MFP.
Cause
Solution
The print queue might be stopped.Restart the print queue. Open print monitor and select Start Jobs.
The wrong MFP name or IP address is being used. Another MFP with
the same or similar name, IP address, or Rendezvous or Bonjour host
name might have received the print job.Print a configuration page to check the MFP name, IP address, or
Rendezvous or Bonjour host name. Verify that the name, IP address,
or Rendezvous or Bonjour host name on the configuration page
matches the MFP name, IP address, or Rendezvous or Bonjour host
name in the Printer Setup Utility.
Unable to print from a third-party USB card.
Cause
Solution
Occurs  when  the  USB  software  is  not  installed  on  the  MFP. When adding a third-party USB card, try using the Apple USB Adapter
Card Support software. The most current Version of this software is
available from the Apple Web site.
When connected with a USB cable, the MFP does not appear in the Printer Setup Utility after the MFP is selected.
Cause
Solution
This problem is caused by either a software or a hardware
component.Resolve software problems
●Verify that the Macintosh supports USB.
●Verify that the Macintosh operating system is Mac OSX V10.3
or later.
●Verify that the Macintosh has the appropriate USB software from
Apple.
Resolve hardware problem
●Verify that the MFP is turned on.
●Verify that the USB cable is connected correctly.
●Verify the use of the appropriate high-speed USB cable.
Table 5-1  Problems with Mac OS X (continued)
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							When connected with a USB cable, the MFP does not appear in the Printer Setup Utility after the MFP is selected.
Cause
Solution
●Ensure there are not too many USB devices drawing power from
the chain. Disconnect all of the devices from the chain, and
connect the cable directly to the USB port on the host computer.
●Check to see if more than two nonpowered USB hubs are
connected in a row on the chain. Disconnect all of the devices
from the chain and connect the cable directly to the USB port on
the host computer.
NOTEThe iMac keyboard is a nonpowered USB hub.
Table 5-1  Problems with Mac OS X (continued)
48 Chapter 5   Software for Macintosh ENWW
 
						

							6Print
●Load trays
●
Print on special media
●
Control print jobs
●
Print on both sides of the paper
●
Cancel a print job
The HP ToolboxFX provides information about managing the MFP and its settings. See
HP ToolboxFX.
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Load trays
Use special print media, such as envelopes, labels, HP LaserJet glossy paper, HP LaserJet Photo
paper, and transparencies only in tray 1 and tray 2.
NOTETray 3 is an accessory. It is referred to as optional tray 3 in this guide.
CAUTION Do not fan paper before loading it into trays. Avoid overloading trays.
CAUTIONDo not reuse paper that has been stapled. Staples that remain in reused paper
causes damage to the MFP and requires repairs that are not covered under the warranty.
Load tray 1 (single-sheet feed tray)
1. Media guides ensure that the media is correctly fed into the MFP and that the print is not skewed
(crooked on the media). Slide the media-width guides slightly wider than the print media.
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2.Feed print media into tray 1 with the side to be printed down, and the top, short edge in first. Make
sure that the media is inserted far enough into the MFP for the paper-feed mechanism to grab the
media.
NOTE There is a short pause before the paper is picked up.
NOTEWhen printing on both sides, see Print on both sides of the paper  for loading
instructions.
Load tray 2
Access tray 2 and optional tray 3 from the front of the MFP. Each tray holds up to 250 sheets of paper.
Tray 2 also supports other media such as envelopes, postcards, transparencies, HP LaserJet glossy
paper, and HP LaserJet Photo paper.
NOTE Tray 3 is optional on the HP Color LaserJet CM1015/CM1017 MFP.
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NOTEInstructions are the same for loading media in tray 2 and optional tray 3.
1.Pull tray 2 or optional tray 3 out of the MFP and remove any paper.
2.Move the rear guides to match the paper size. Tray 2 and optional tray 3 accept several standard
paper sizes.
3.When printing paper longer than Letter/A4, extend the rear of the tray until it matches the paper
size.
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4.Slide the media-width guides slightly wider than the print media.
NOTE Load a maximum of 10 envelopes into tray 2 with the flaps on the right side, the
side to be printed facing up, and with the short edge leading into the MFP. If the envelope
has a flap on a short edge, this edge must enter the MFP first.
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5.Load the media.
NOTE If this is special paper such as labels, transparencies, HP LaserJet glossy paper,
HP LaserJet Photo paper, and letterhead or printed forms, load it with the side to be printed
on facing up and the top edge toward the front of the tray. For additional information about
printing on special print media, see 
Print on special media .
6.Make sure that the stack of paper is flat in the tray at all four corners, and keep it below the height
tabs on the media-length guide in the rear of the tray.
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7.Slide the tray into the MFP. The back of the tray protrudes from the back of the MFP.
NOTE When printing on both sides, see Print on both sides of the paper  for loading instructions.
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							Print on special media
Table 6-1 Special media printing guidelines provides guidelines for printing on special media. When
printing on a special type of media, printing speeds might be automatically changed to improve the
output quality for that specific media.
●See 
Multifunction peripheral (MFP) specifications for media that is recommended for this MFP.
●See 
Media supported on this MFP for information about the size, weight, and capacity of paper
and other print media that the trays support.
●See 
Load tray 1 (single-sheet feed tray) or Load tray 2 for instructions on loading the trays.
Table 6-1  Special media printing guidelines
Paper typeMaximum amount
that can be loaded
into tray 2 or optional
tray 3Driver settings, paper
quality, type isTray 1 paper
orientationTray 2 or optional
tray 3 paper
orientation
NormalUp to 250 sheetsPlain or unspecifiedSide to be printed face
downSide to be printed face
up
EnvelopesUp to 10 envelopesEnvelopeShort edge leading, flap
on right side facing
downShort edge leading,
flap on right side facing
up
Heavy envelopesUp to 10 envelopesHeavy envelopeShort edge leading, flap
on right side facing
downShort edge leading,
flap on right side facing
up
LabelsUp to 25 mm (0.99 inch)
stack heightLabelsSide to be printed face
downSide to be printed face
up
TransparenciesUp to 50 sheetsTransparenciesSide to be printed face
downSide to be printed face
up
GlossyUp to 25 mm (0.99 inch)
stack heightLight glossy, glossy, or
heavy glossySide to be printed face
downSide to be printed face
up
LetterheadUp to 250 sheetsLetterheadSide to be printed face
down, top of page
inserted in MFPSide to be printed face
up, top of page at front
of tray
Cardstock Up to 25 mm (0.99 inch)
stack heightCardstock or heavy Side to be printed face
downSide to be printed face
up
56 Chapter 6   PrintENWW