HP Color LaserJet CM1017 User Manual

							Supplementary Documentation
A printed copy of this user guide is available in the following languages.
Table A-1  User guides
LanguagePart number
EnglishCB394-90907
CatalanCB394-90908
Chinese (Simplified)CB394-90928
Chinese (Traditional)CB394-90929
CzechCB394-90909
DanishCB394-90910
DutchCB394-90919
FinnishCB394-90913
FrenchCB394-90914
GermanCB394-90911
HungarianCB394-90915
Indonesian (Bahasa)CB394-90916
ItalianCB394-90917
KoreanCB394-90918
NorwegianCB394-90920
Portuguese (Brazilian)CB394-90922
PolishCB394-90921
RomanianCB394-90923
RussianCB394-90924
SpanishCB394-90912
SwedishCB394-90925
ThaiCB394-90926
Turkish CB394-90927
ENWW Supplementary Documentation 217
 
						

							218 Appendix A   Accessories and supplies information ENWW
 
						

							B Service and support
ENWW219
 
						

							Hewlett-Packard limited warranty statement
HP PRODUCT DURATION OF LIMITED WARRANTY
HP Color LaserJet CM1015/CM1017 MFP 1 year, Limited Warranty
HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials
and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects
during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
Replacement products can be either new or equivalent in performance to new.
HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase,
for the period specified above, due to defects in material and workmanship when properly installed and used. If
HP receives notice of such defects during the warranty period, HP will replace software which does not execute
its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a
reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of
the purchase price upon prompt return of the product.
HP products contain remanufactured parts equivalent to new in performance or have been subject to incidental
use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b)
software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation
outside of the published environmental specifications for the product, or (e) improper site preparation or
maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER
WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP
SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states or
provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might
not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from
country/region to country/region, state to state, or province to province. HPs limited warranty is valid in any country/
region or locality where HP has a support presence for this product and where HP has marketed this product. The
level of warranty service you receive vary according to local standards. HP will not alter form, fit or function of the
product to make it operate in a country/region for which it was never intended to function for legal or regulatory
reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR
SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS
SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
220 Appendix B   Service and support ENWW
 
						

							Print Cartridge Limited Warranty Statement
This HP product is warranted to be free from defects in materials and workmanship.
This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or
tampered with in any way, (b) experience problems resulting from misuse, improper storage, or
operation outside of the published environmental specifications for the MFP product or (c) exhibit wear
from ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description of
the problem and print samples) or contact HP Customer Support. At HPs option, HP will either replace
products that prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR
IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE
LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR
DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO
THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
ENWW Print Cartridge Limited Warranty Statement 221
 
						

							HP Customer Care
Online services
For 24-hour access to information by using a modem or Internet connection
World Wide Web: Updated HP MFP software, product and support information, and printer drivers in
several languages can be obtained from 
http://www.hp.com/support/cljCM1015_CM1017. (The site is
in English.)
Online troubleshooting tools
HP Instant Support Professional Edition (ISPE) is a suite of Web-based problem solving tools for desktop
computing and printing products. ISPE helps you quickly identify, diagnose, and resolve computing and
printing problems. The ISPE tools can be accessed from 
http://instantsupport.hp.com.
Telephone support
Hewlett-Packard provides free telephone support during the warranty period. When you call, you will be
connected to a responsive team that is waiting to help you. For the telephone number for your country/
region, see the flyer that came in the box with the product, or visit 
http://www.hp.com then click Contact
HP. Before calling HP, have the following information ready: product name and serial number, date of
purchase, and description of the problem.
You can also find support on the Internet at 
http://www.hp.com/support/cljCM1015_CM1017. Click
the support & drivers block.
Software utilities, drivers, and electronic information
Go to 
http://www.hp.com/support/cljCM1015_CM1017. (The site is in English, but printer drivers can be
downloaded in several languages.)
For information over the telephone, see the flyer that came in the box with the MFP.
HP direct ordering for accessories or supplies
Order supplies from the following Web sites:
North America: 
https://www.hp.com/post-embed/ordersupplies-na
Latin America: 
https://www.hp.com/post-embed/ordersupplies-la
Europe and Middle East: 
https://www.hp.com/post-embed/ordersupplies-emea
Asia Pacific countries/regions: 
https://www.hp.com/post-embed/ordersupplies-ap
Order accessories from 
http://www.hp.com and click Supplies & Accessories. For more information,
see 
Accessories and supplies information.
To order supplies or accessories over the telephone, call the following numbers:
United States: 1-800-538-8787
Canada: 1-800-387-3154
To find the telephone numbers for other countries/regions, see the flyer that came in the box with the
MFP.
HP service information
222 Appendix B   Service and support ENWW
 
						

							To locate HP-Authorized Dealers in the United States or Canada, call 1-800-243-9816 (United States)
or 1-800-387-3867 (Canada). Or, go to 
http://www.hp.com/go/cposupportguide.
For service for your HP product in other countries/regions, call the HP Customer Support telephone
number for your country/region. See the flyer that came in the box with the MFP.
HP service agreements
Call: 1-800-HPINVENT [1-800-474-6836 (U.S.)] or 1-800-268-1221 (Canada).
Out-of-Warranty Service: 1-800-633-3600.
Extended Service: Call 1-800-HPINVENT [1-800-474-6836 (U.S.)] or 1-800-268-1221 (Canada). Or, go
to the HP Supportpack and Carepaq™ Services Web site at 
http://www.hpexpress-services.com/
10467a.
HP ToolboxFX
To check the MFP status and settings and to view problem solving information and online
documentation, use the HP ToolboxFX software. You can view the HP ToolboxFX when the MFP is
directly connected to your computer or when it is connected to a network. You must have performed a
complete software installation to use the HP ToolboxFX. See 
Managing and maintaining the
multifunction peripheral (MFP).
Availability of support and service
Around the world, HP provides a variety of service and support options for purchase. Availability of these
programs will vary depending upon your location.
HP Care Pack™ Services and Service Agreements
HP has various service and support options that meet a wide range of needs. These options are not
part of the standard warranty. Support services vary by location. For most MFPs HP offers both in-
warranty and post-warranty HP Care Pack Services and Service Agreements.
To identify service and support options for this MFP go to 
http://www.hpexpress-services.com/10467a
and type the MFP model number. In North America, Service Agreement information can be obtained
through HP Customer Care. Call 1-800-HPINVENT [1-800-474-6836 (U.S.)] or 1-800-268-1221
(Canada). In other countries/regions please contact your country/region specific HP Customer Care
Center. See the inbox flyer or go to 
http://www.hp.com for the HP Customer Care telephone number in
your country/region.
ENWW Availability of support and service 223
 
						

							
Repacking the MFP
If your MFP needs to be moved or shipped to another location, perform the following procedure to repack
the MFP.
CAUTIONShipping damage as a result of inadequate packing is the customers responsibility.
To ensure proper protection during shipment, the MFP must be repackaged properly using the
original cushions.
Repack the MFP
CAUTION It is extremely important  to remove the print cartridges before shipping the MFP.
Print cartridges left in the MFP during shipping will leak and entirely cover the MFP engine and
other parts with toner.
To prevent damage to the print cartridge, avoid touching the roller, and store the print cartridge
in its original packing material or so that it is not exposed to light.
1. Remove all four print cartridges.
2. If you have added optional tray 3, remove and retain.
3. Remove and retain the power cable and interface cable.
4. Remove and retain the output tray.
5. If possible, include print samples and 50 to 100 sheets of paper or other print media that did not
print correctly.
6. Use the original shipping container and packing material, if possible. If you have already disposed
of the MFP packing material, contact a local mailing service for information about repacking the
MFP. HP recommends insuring the equipment for shipment.
7. Include a completed copy of the 
Service information form .
224 Appendix B   Service and support ENWW
 
						

							Service information form
WHO IS RETURNING THE EQUIPMENT?Date:
Person to contact:Phone:
Alternate contact:Phone:
Return shipping address:
 
 Special shipping instructions:
WHAT ARE YOU SENDING?
Model name:
Model number:Serial number:
Please attach any relevant printouts. Do NOT ship accessories (manuals, cleaning supplies, and so on) that are not required to complete
the repair.
HAVE YOU REMOVED THE PRINT CARTRIDGES?
You must remove them before shipping the MFP, unless a mechanical problem prevents you from doing so.
[ ] Yes.
[ ] No, I cannot remove them.
WHAT NEEDS TO BE DONE? (Attach a separate sheet if necessary.)
1. Describe the conditions of the failure. (What was the failure? What were you doing when the failure occurred? What software were you
running? Is the failure repeatable?)
 
2. If the failure is intermittent, how much time elapses between failures?
3. If the unit connected to any of the following, give the manufacturer and model number.
Personal computer:
Modem:Network:
4. Additional comments:
 
HOW WILL YOU PAY FOR THE REPAIR?
[ ] Under warranty
Purchase/received date:
(Attach proof of purchase or receiving document with original received date.)
[ ] Maintenance contract number:
[ ] Purchase order number:
Except for contract and warranty service, a purchase order number and/or authorized signature must accompany any request for
service. If standard repair prices do not apply, a minimum purchase order is required. Standard repair prices can be obtained by contacting
an HP-authorized repair center.
Authorized signature:
Phone:
Billing address:
 
 Special billing instructions:
ENWWService information form 225
 
						

							226 Appendix B   Service and support ENWW