HP Color LaserJet CM1017 User Manual

							
2.Carefully grasp the jammed paper by both corners and pull slowly to remove the paper.
3.Close the front door.
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Clear jams from tray output area
CAUTIONJams in these areas might result in loose toner on the page. If toner gets on clothes
or hands, wash them in cold water. (Hot water sets the toner into the fabric.)
1. Carefully grasp the jammed paper by both corners and pull slowly to remove the paper from the
top bin.
2.Open and close the front door.
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Clear jams from the back of the MFP
1.Open the back cover.
2.Remove any jammed paper.
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3.Close the back cover.
Clear jams from tray 2 or optional tray 3
NOTE Before attempting to clear jams from tray 2 or optional tray 3, remove any jams inside
the MFP.
1. Pull tray 2 or optional tray 3 out of the MFP.
2.Carefully grasp the jammed paper by both corners and pull slowly to remove the paper.
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3.Slide the tray into the MFP.
4.Open and close the front door.
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							Additional problem solving tools
The section describes the tools that can help solve problems with the MFP.
Device pages and reports
This section describes the pages and reports that help diagnose and solve MFP problems.
Demo page
To verify that the MFP is functioning properly, print a Demo page. For more information about the Demo
page, see 
Demo page.
Configuration page
The Configuration page lists the current settings and properties of the MFP. Use this page to check for
color plane registration and cartridge half tones. It is possible to print a Configuration page from the MFP
or HP ToolboxFX.
For more information about the Configuration page, see 
Configuration page.
Supplies Status page
The Supplies Status page lists the remaining life of the HP print cartridges. It also lists the estimated
pages remaining, number of pages printed, and other supplies information. Print a Supplies Status page
from the MFP or HP ToolboxFX.
For more information about the Supplies Status page, see 
Supplies Status page.
HP ToolboxFX
HP ToolboxFX is a software application used for problem solving tasks.
View HP ToolboxFX
Open HP ToolboxFX in one of these ways:
●On the Windows desktop, double-click the HP ToolboxFX system tray icon or program group entry.
●On the Windows Start menu, click Programs (All Programs in Windows XP), click HP, click
HP Color LaserJet CM1015/CM1017 Series, click HP ToolboxFX, then click Help.
Service menu
Use the control-panel Service menu to troubleshoot MFP problems.
Restore the factory-set defaults
Restoring the factory-set defaults returns all of the settings to the factory defaults.
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							To restore the factory-set defaults
1.Press Menu.
2.Press the navigation arrows to select Service, then press OK.
3.Press the navigation arrows to select Restore defaults, then press OK.
The MFP automatically restarts.
Clean the paper path
The MFP features a special cleaning mode to clean the paper path.
NOTEIf you have access to HP ToolboxFX, HP recommends cleaning the paper path by
using HP ToolboxFX.
To clean the paper path
1.Press Menu.
2.Press the navigation arrows to select Service, then press OK.
3.Press the navigation arrows to select Cleaning mode, then press OK.
A page feeds slowly through the MFP. Discard the page when the process is completed.
4.Load plain letter or A4 paper when prompted.
5.Press OK again to confirm and begin the cleaning process.
A page feeds through the MFP slowly. Discard the page when the process is completed.
Calibrate the MFP
Calibrations are performed at regular intervals. For best print quality, a calibration can be performed
from the control panel. For more information about calibrating the MFP, see 
Calibrate the MFP from the
front control panel.
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							15 Work with memory
This section provides information about the following topics:
●
MFP memory
●
Install memory DIMMs
●
Check DIMM installation
●
Enable memory
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							MFP memory
The HP Color LaserJet CM1015/CM1017 MFP has one dual inline memory module (DIMM) slot for
upgrading the MFP capabilities with the following options:
●More MFP memory. DIMMs are available in 64 MB, 128 MB, and 256 MB for a maximum of 354 MB.
●DIMM-based macros, and patterns
Consider adding more memory to the MFP if print jobs often include complex graphics or HP PostScript
Level 3 documents, or use many downloaded fonts. Additional memory also allows the MFP to print
multiple, collated copies at the maximum speed.
Before ordering additional memory, see how much is currently installed by printing a Configuration page.
Press OK and Cancel simultaneously, or use the HP ToolboxFX. To order DIMMs, see 
Accessories and
supplies information. Single inline memory modules (SIMMs) used on previous HP LaserJet MFPs are
not compatible with the MFP.
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