HP Color LaserJet CM1017 User Manual

							Control panel messageDescriptionRecommended action
Non-HP  installedA non-HP  cartridge is installed.
Displays one of the following messages:
●Non-HP black installed. Press OK to
accept.
●Non-HP magenta installed. Press OK to
accept.
●Non-HP cyan installed. Press OK to
accept.
●Non-HP yellow installed. Press OK to
accept.If you believe you purchased an HP supply,
please visit the HP fraud Web site at
http://www.hp.com/go/anticounterfeit
Service or repairs required as a result of using
non-HP supplies is not covered under HP
warranty.
NOTEAny printer repair required
as a result of using a non-HP or
unauthorized supply is not covered
under warranty.
Verify that all cartridges are installed in the
correct slot.
To use this cartridge, override by pressing
OK.
Replace the supply
Non-HP supply
in use
Ready
The supplies gauge displays the
consumption levels of print cartridges.A non-HP (cloned or refilled) supply has been
installed and was overridden.If you believe you purchased an HP supply,
please visit the HP fraud Web site at
http://www.hp.com/go/anticounterfeit.
Service or repairs required as a result of using
non-HP supplies is not covered under HP
warranty.
Order supplies
Ready
The supplies gauge displays the
consumption levels of print cartridges.Multiple supplies are low.For more information go to the HP Color
LaserJet CM1015/CM1017 MFP toolbox and
click Supplies Status. To order supplies
online, click Order Supplies.
Page too complex.
Press [OK].The device could not print the current page
because of its complexity.Press OK to clear the message.
Allow the device to finish the job, or press
OK to cancel the job.
Replace  cartridgeThe  print cartridge is low. One of the
following messages may display:
●Order black cartridge. Ready light is
on.
●Order cyan cartridge. Ready light is
on.
●Order magenta cartridge. Ready light
is on.
●Order yellow cartridge. Ready light is
on.For more information go to the HP Color
LaserJet CM1015/CM1017 MFP toolbox and
click Supplies Status. To order supplies
online, click Order Supplies.
Replace supplies
The supplies gauge displays the
consumption levels of print cartridges.The cartridge is out of toner.Replace the supplies that are low.
Replace supplies.
Override in use.Supply override in use. The user has decided
to continue printing beyond the out point. AReplace the supplies that are low.
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							Control panel messageDescriptionRecommended action
Ready
The supplies gauge displays the
consumption levels of print cartridges. This is
the message that displays when the non-HP
supply is first installed.supply is low and using Override may result
in unsatisfactory print quality.
This message displays the entire time
multiple non-HP supplies are used in the
MFP.
Replace supply.
Override in use.
Ready
The supplies gauge displays the
consumption levels of print cartridges.This message displays the entire time a
single non-HP supply is used. It displays after
the Unauthorized Supply message displays
and after the user presses the override.
●Supply override in use. The user has
decided to continue printing beyond the
out point. A supply is low and using
Override may result in unsatisfactory
print quality.Replace the supply.
Scanner Error XThe device experienced a scanner error.Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the device to initialize. If
the error persists, contact HP Customer
Care. See 
HP Customer Care or the support
flyer that came in the device box.
Scanning error.
Cannot connect.The device cannot transmit scan information
to a computer.Verify that network or USB cables are
securely connected and that the MFP
software is properly installed.
Unauthorized
supply in use
alternates with
Ready
The supplies gauge displays the
consumption levels of print cartridges.Displays this message when the non-HP
supply is first installed:
●A new non-HP supply has been installed
and was overridden.If you believe you purchased an HP supply,
please visit the HP fraud Web site at
http://www.hp.com/go/anticounterfeit.
Service or repairs required as a result of using
non-HP supplies is not covered under HP
warranty.
Unauthorized A new non-HP supply has been installed.
One of these four messages is displayed until
an HP supply is installed or until OK is
pressed.
●Unauthorized black cartridge
●Unauthorized magenta cartridge
●Unauthorized cyan cartridge
●Unauthorized yellow cartridgeIf you believe you purchased an HP supply,
please visit the HP fraud Web site at
http://www.hp.com/go/anticounterfeit.
Service or repairs required as a result of using
non-HP supplies is not covered under HP
warranty.
To continue printing, press OK.
Unexpected size
in tray XUnexpected paper size error. The media size
loaded in the tray does not match the media
size configured for the tray.Verify that the print settings are set to the
specified media in the tray.
Unknown Memory Card ErrorThere is an issue with either the memory card
or the device memory-card reader.Reinsert the card. If the error persists, insert
a different card.
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							Solve print problems
Print-quality problems
The following sections help identify and resolve print-quality issues.
Identifying and correcting print defects
Use the checklist and print-quality issues charts in this section to solve print-quality problems.
Print-quality checklist
Resolve general print-quality problems by using this checklist:
1.Ensure the paper or print media used meets specifications. Generally, smoother paper provides
better results.
2.When using a special print media such as labels, transparencies, glossy, or letterhead, ensure that
you have printed by type.
3.Remove any toner build-up and run a cleaning page.
4.Print a Configuration page and Supplies Status page at the MFP. See 
Information pages.
●Check the Supplies Status page to verify that supplies are not low or empty. No information
is provided for non-HP print cartridges.
●If the Configuration and Supplies Status pages do not print correctly, suspect a problem with
the MFP printing components. Contact HP Customer Care. See 
HP Customer Care or the
flyer that came in the MFP box.
5.Print a Demo page from the HP ToolboxFX. If the page prints, the problem is with the printer driver.
Try printing from the other printer driver. For example, when using the PCL6 printer driver, print
from the HP PostScript level 3 printer driver.
Use the Add Printer Wizard in the Printers folder in Windows XP dialog box to install the HP
PostScript level 3 driver.
6.Try printing from a different program. If the page prints correctly, the problem is with the program
from which you were printing.
7.Restart the computer and the MFP and try printing again. If the problem is not resolved, choose
one of these options:
●If the problem is affecting all printed pages, see 
General print quality issues.
●If the problem is affecting only pages printed in color, see 
Solve issues with printing color
documents.
General print quality issues
The following examples depict letter-size paper that has passed through the MFP short edge first. These
examples illustrate problems that could affect all of the pages that printed, whether it is color printing or
black only. These topics list the typical cause and solution for each of these examples.
ENWWSolve print problems 179
 
						

							ProblemCauseSolution
Print is light or faded.The media might not meet
HP specifications.Use media that meets HP specifications.
One or more print cartridges might be
low. When using non-HP print cartridges,
no messages appear on the control
panel or in the HP ToolboxFX.Replace any low print cartridges.
If none of the print cartridges is low or
empty, remove the print cartridges one at
a time and inspect the toner roller in each
to see if the roller is damaged. If so,
replace the print cartridge.
Print the Supplies Status page to check
the remaining life. See Supplies Statuspage.
Toner specks appear.The media might not meet HP
specifications.Use media that meets HP specifications.
The paper path might need cleaning.Clean the paper path. See the
HP ToolboxFX online Help.
Dropouts appear.A single sheet of print media might be
defective.Try reprinting the job.
The moisture content of the paper is
uneven or the paper has moist spots on
its surface.Try different paper, such as high-quality
paper that is intended for color laser
MFPs.
The paper lot is flawed. The
manufacturing processes can cause
some areas to reject toner.Try different paper, such as high-quality
paper that is intended for color laser
MFPs.
Vertical streaks or bands appear on the
page.One or more print cartridges might be low
or defective. If non-HP print cartridges
are used, no messages appear on the
control panel or in the HP ToolboxFX.Replace any low print cartridges.
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ProblemCauseSolution
The amount of background toner
shading becomes unacceptable.The media might not meet HP
specifications.Use a different paper with a lighter basis
weight.
Very dry (low humidity) conditions can
increase the amount of background
shading.Check the MFP environment.
One or more print cartridges might be
low. If non-HP print cartridges are used,
no messages appear on the control
panel or in the HP ToolboxFX.Replace any low print cartridges.
Toner smears appear on the media.The media might not meet HP
specifications.Use media that meets HP specifications.
If toner smears appear on the leading
edge of the paper, the media guides are
dirty, or debris has accumulated in the
print path.Clean the media guides and the paper
path.
The toner smears easily when touched.The MFP is not set to print on the type of
media on which you want to print.In the printer driver, select the Paper tab
and set  Type is to match the type of
media on which you want to print. Print
speed might be slower when using heavy
paper.
The media might not meet HP
specifications.Use media that meets HP specifications.
The paper path might need cleaning.Clean the MFP.
Marks repeatedly appear at even
intervals on the printed side of the page.The MFP is not set to print on the type of
media on which you want to print.In the printer driver, select the  Paper tab
and set  Type is to match the type of
media on which you want to print. Print
speed might be slower when using heavy
paper.
Internal parts might have toner on them.The problem typically corrects itself after
a few more pages.
The paper path might need cleaning.Clean the MFP.
The fuser might be damaged or dirty.Clean using instructions in
HP ToolboxFX.
Contact HP Customer Care. See
HP Customer Care  or the support flyer
that came in the MFP box.
A print cartridge might have a problem. To determine which cartridge has a problem, print the PQ diagnostics page
from HP ToolboxFX.
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ProblemCauseSolution
Marks repeatedly appear at even
intervals on the unprinted side of the
page.Internal parts might have toner on them.The problem typically corrects itself after
a few more pages.
The paper path might need cleaning.Clean the MFP.
The fuser might be damaged or dirty.Clean using instructions in
HP ToolboxFX.
Contact HP Customer Care. See
HP Customer Care or the support flyer
that came in the MFP box.
The printed page contains misformed
characters.The media might not meet HP
specifications.Use a different paper, such as high-
quality paper that is intended for color
laser MFPs.
If characters are incorrectly formed so
that they produce a wavy effect, the laser
scanner might need service.Verify that the problem also occurs on
the Configuration page. If so, contact
HP Customer Care. See 
HP Customer
Care  or the support flyer that came in the
MFP box.
The printed page is curled or wavy.The MFP is not set to print on the type of
media on which you want to print.In the printer driver, select the  Paper tab
and set  Type is to match the type of
paper on which you want to print. Print
speed might be slower when using heavy
paper.
The media might not meet HP
specifications.Use a different paper, such as high-
quality paper that is intended for color
laser MFPs.
Both high temperature and humidity can
cause paper curl.Check the MFP environment.
Text or graphics are skewed on the
printed page.The media might be loaded incorrectly.Make sure that the paper or other print
media is loaded correctly and that the
media guides are not too tight or too
loose against the stack. See 
Load trays .
The media might not meet HP
specifications. Use a different paper, such as high-
quality paper that is intended for color
laser MFPs.
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							ProblemCauseSolution
The printed page contains wrinkles or
creases.The media might be loaded incorrectly.Verify that the media is loaded correctly
and that the media guides are not too
tight or too loose against the stack.
See 
Load trays.
Turn over the stack of paper in the input
tray, or try rotating the paper 180° in the
input tray.
The media might not meet HP
specifications.Use a different paper, such as high-
quality paper that is intended for color
laser MFPs.
Toner appears around the printed
characters.The media might be loaded incorrectly.Turn over the stack of paper in the tray.
If large amounts of toner have scattered
around the characters, the paper might
have high resistivity.Use a different paper, such as high-
quality paper that is intended for color
laser MFPs.
An image that appears at the top of the
page (in solid black) repeats farther
down the page (in a gray field).Software settings might affect image
printing.In the software program, change the tone
(darkness) of the field in which the
repeated image appears.
In the software program, rotate the whole
page 180° to print the lighter image first.
The order of images printed might affect
printing.Change the order in which the images
are printed. For example, have the lighter
image at the top of the page, and the
darker image farther down the page.
A power surge might have affected the
MFP.If the defect occurs later in a print job,
turn the MFP off for 10 minutes, then turn
on the MFP to restart the print job.
Solve issues with printing color documents
This section describes issues that can occur when printing in color.
ENWWSolve print problems 183
 
						

							
ProblemCauseSolution
Only black is printing when the document
should be printing in color.Color mode is not selected in the
program or printer driver.Select color mode instead of grayscale
mode.
The correct printer driver might not be
selected in the program.Select the correct printer driver.
The MFP might not be correctly
configured.Print a Configuration page. If no color
appears on the Configuration page,
contact HP Customer Care. See
HP Customer Care or the support flyer
that came in the MFP box.
One or more colors are not printing, or
are inaccurate.Sealing tape might be on the print
cartridges.Verify that the sealing tape has been
completely removed from the print
cartridges.
The media might not meet HP
specifications.Use a different paper, such as high-
quality paper that is intended for color
laser MFPs.
The MFP might be operating in
excessively humid conditions.Verify that the MFP environment is within
humidity specifications.
One or more print cartridges might be
low. When using non-HP print cartridges,
no messages appear on the control
panel or in the HP ToolboxFX.Replace any low print cartridges.
The control panel is set for override.Replace low or empty print cartridges.
A color is printing inconsistently after
loading a new print cartridge.
AaBbCc AaBbCc
AaBbCc
AaBbCc
AaBbCc
Another print cartridge might be low.
When using a non-HP print cartridge, it
might be low or empty but you receive no
indication.Remove the print cartridge for the color
that is printing inconsistently and reinstall
it.
The control panel is set for override.Replace low or empty print cartridges.
The colors on the printed page do not
match the colors as they appear on the
screen.
AaBbCc AaBbCc
AaBbCc
AaBbCc
AaBbCc
The colors on the computer monitor
might differ from the MFP output.Select  Screen Match  in the Color tab of
the printer driver.
If extremely light colors or extremely dark
colors on screen are not printing, the
software program might interpret
extremely light colors as white or
extremely dark colors as black.If possible, avoid using extremely light or
extremely dark colors.
The media might not meet HP
specifications. Use a different paper, such as high-
quality paper that is intended for color
laser MFPs.
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ProblemCauseSolution
The finish on the printed color page is
inconsistent.The media might be too rough.Use a smooth paper or print media, such
as a high-quality paper that is made for
color laser MFPs. Generally, smoother
media produces better the results.
The finish on the printed or copied color
page has light colored spots.The media may have been bent when
loaded, or the ETB may be damaged.Load new paper and reprint or copy the
document.
If the problem persists, contact
HP Customer Care. See 
HP Customer
Care
 or the support flyer that came in the
MFP box.
Media-handling problems
Use the information in this section when the MFP experiences media-handling problems.
Print-media guidelines
● For best results, make sure that the paper is of good quality, and free of cuts, nicks, tears, spots,
loose particles, dust, wrinkles, voids, staples, and curled or bent edges.
● For best-quality color printing, use a smooth type of paper. Generally, smoother media produces
better results.
● Check the paper package label to ensure the type of paper you are loading (such as bond or
recycled) is correct.
● Do not use media that is designed for Inkjet MFPs only. Use media that is designed for color
LaserJet MFPs.
● Do not use letterhead paper that is printed with low-temperature inks, such as those used in some
types of thermography.
● Do not use raised or embossed letterhead.
● The MFP uses heat and pressure to fuse toner to the paper. Make sure that any colored paper or
preprinted forms use inks that are compatible with this fusing temperature 210°C (410°F) for
0.1 seconds).
CAUTION
Failure to follow these guidelines could cause jams or damage to the MFP.
Solve print-media problems
The following problems with paper cause print-quality deviations, jamming, or even damage to the MFP.
ENWW Solve print problems 185
 
						

							ProblemCauseSolution
Poor print quality or toner adhesionThe paper is too moist, too rough, too
heavy or too smooth, or it is embossed
or from a faulty paper lot.Verify that the appropriate media type
was selected in the printer driver.
Try another kind of paper, between 100
and 250 Sheffield, 4% to 6% moisture
content.
Dropouts, jamming, or curlThe paper has been stored incorrectly.Store paper flat in its moisture-proof
wrapping.
The paper has variability from one side
to the other.Turn the paper over.
Excessive curlThe paper is too moist, has the wrong
grain direction, or is of short-grain
construction.Verify that the appropriate media type
was selected in the printer driver.
Try printing on media from a new or
different package.
Use long-grain paper.
The paper varies from side-to-side.Turn the paper over.
Jamming, damage to MFPThe paper has cutouts or perforations.Use paper that is free of cutouts or
perforations.
Problems with feedingThe paper has ragged edges.Use high-quality paper that is made for
color laser printers.
The paper varies from side-to-side.Turn the paper over.
The paper is too moist, too rough, too
heavy or too smooth, has the wrong grain
direction, or is of short-grain construction
or it is embossed or from a faulty paper
lot.Try another kind of paper, between 100
and 250 Sheffield, 4 to 6% moisture
content.
Use long-grain paper.
Print is skewed (crooked)The media guides might be incorrectly
adjusted.Remove all media from the input tray,
straighten the stack, then load the media
in the input tray again. Adjust the media
guides to the width and length of the
media being used and try printing again.
More than one sheet feeds at one time. The media tray might be overloaded.Remove some of the media from the tray.
See Load trays.
The media might be wrinkled, folded, or
damaged.Verify that the media is not wrinkled,
folded, or damaged. Try printing on
media from a new or different package.
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