Home > HP > Printer > HP Color LaserJet CM1017 User Manual

HP Color LaserJet CM1017 User Manual

    Download as PDF Print this page Share this page

    Have a look at the manual HP Color LaserJet CM1017 User Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 1114 HP manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.

    							8.Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived.
    See the enclosed recycling guide for recycling instructions.
    9.When using a non-HP print cartridge, check the MFP control panel for further instructions.
    For additional help, go to 
    http://www.hp.com/support/clj1015_1017.
    NOTEAfter replacing or changing a black print cartridge, a cleaning page automatically prints.
    This helps prevent speckles on the front or back of printed documents. For a more thorough
    cleaning, see 
    Clean the paper path using HP ToolboxFX.
    ENWWChange print cartridges 167
     
    						
    							Calibrate the MFP
    The MFP automatically self-calibrates, but calibration settings can be manually adjusted by using the
    HP ToolboxFX.
    Environmental differences or aging print cartridges might cause fluctuations in image density. The MFP
    accounts for this with image stabilization control. The MFP automatically calibrates at various times to
    maintain the highest level of print quality. Also request a calibration by using the HP ToolboxFX.
    The MFP does not interrupt a print job to calibrate. It waits until the job is complete before calibrating or
    cleaning. While the MFP is calibrating, it pauses printing for the time that is required to complete the
    calibration.
    NOTEThis calibration process calibrates the printer. It does not calibrate the image scanner.
    Calibrate the MFP from the front control panel
    1.Press Menu.
    2.Press the navigation arrows until the display reads System setup. Press OK.
    3.Press the navigation arrows until the display reads Print quality. Press OK.
    4.Press the navigation arrows until the display reads Calibrate color. Press OK.
    5.Press the navigation arrows until the display reads Calibrate now. Press OK.
    6.Press OK to confirm Calibrate now.
    Calibrate the MFP from the HP ToolboxFX
    1.Open the HP ToolboxFX in one of these ways:
    ●On the desktop, double-click the HP ToolboxFX icon.
    ●On the Windows Start menu, click Programs (All Programs in Windows XP), click HP,
    click HP Color LaserJet CM1015/CM1017 Series, click HP ToolboxFX, then click Help.
    2.Click the System Settings tab then click Print Quality.
    3.In the Calibration section, click Calibrate.
    168 Chapter 13   Managing and maintaining the multifunction peripheral (MFP) ENWW
     
    						
    							14 Problem solving
    ●Problem solving process
    ●
    Control-panel messages
    ●
    Solve print problems
    ●
    Resolve copy problems
    ●
    Resolve scanning problems
    ●
    The device control panel display has black lines or dots, or becomes blank
    ●
    Clear paper jams
    ●
    Additional problem solving tools
    ENWW169
     
    						
    							Problem solving process
    Use the problem solving checklist to resolve MFP issues.
    Problem solving checklist
    Follow these steps when trying to solve an MFP problem.
    Step
    numberVerification stepPossible problemsSolutions
    1Is the power on?
    When the MFP is
    connected to a grounded
    power source, the control
    panel shows Hewlett-
    Packard with both the
    Ready and Attention lights
    blinking. The control panel
    then displays
    Initializing... then Ready,
    at which time only the
    green light is on.No power due to failed power source,
    cable, switch, or fuse.1.Verify that the MFP is plugged in.
    2.Verify that the power cable is
    functional and that the power switch
    is on.
    3.Check the power source by
    plugging the MFP directly into the
    wall or into a different outlet.
    4.Test the outlet or connect another
    device to the outlet to verify that the
    outlet is functioning.
    2Does Ready appear in
    the control panel or
    screen?
    The control panel should
    function without error
    messages.Control panel shows an error.See Control-panel messages for a list of
    common messages that can help correct
    the error.
    If the error persists, contact
    HP Customer Care. See 
    HP Customer
    Care or the support flyer that came in the
    MFP box.
    3Do information pages
    print?
    Print a Configuration
    page.Control panel displays an error message.See Control-panel messages for a list of
    common messages that can help correct
    the error.
    Media does not move smoothly through
    the MFP paper path.Clean the paper path.
    Poor print quality.See Print-quality problems.
    If the error persists, contact
    HP Customer Care. See 
    HP CustomerCare or the support flyer that came in the
    MFP box.
    4Does the device copy?
    Place the Configuration
    page onto the flatbed
    glass and make a copy.
    Copies should print
    without print-quality
    problems.Poor copy quality from flatbed.1.If the print quality from the internal
    tests and the copy from the scanner
    were acceptable, clean the flatbed
    glass.
    2.If, after performing maintenance,
    the problem persists, see 
    Resolvecopy problems
    If the problem persists, contact
    HP Customer Care. See 
    HP CustomerCare or the support flyer that came in the
    MFP box.
    170 Chapter 14   Problem solving ENWW
     
    						
    							Step
    numberVerification stepPossible problemsSolutions
    5Does the MFP print from
    the computer?
    Connect the network
    cable or USB cable to the
    MFP and the computer.
    Use a word-processing
    application to send a print
    job to the MFP.Software is not installed correctly or an
    error occurred during software
    installation.Run the uninstall via the program group.
    Reinstall using the software CD.
    The cable is not connected correctly.Reconnect the cable.
    An incorrect driver is selected.Select the proper driver.
    Other devices are connected to the USB
    port.Disconnect the other devices and try
    again to print.
    There is a port driver problem in
    Microsoft Windows.Run the uninstall via the program group.
    Reinstall using the software CD.
    If the error persists, contact
    HP Customer Care. See 
    HP CustomerCare or the support flyer that came in the
    MFP box.
     
    6Does the device scan to
    the computer?
    Initiate a scan from the
    desktop software on the
    workstation.The cable is not connected properly.Reconnect the cable.
    Software is not installed correctly or an
    error occurred during software
    installation.Run the uninstall via the program group.
    Reinstall using the software CD.
     If the error persists, turn off the device,
    then turn the device on again.
    If the error still persists, contact
    HP Customer Care. See 
    HP CustomerCare or the support flyer that came in the
    device box.
    7Does the MFP recognize
    and print from a memory
    card?
    Insert a memory card and
    print an index page.The MFP does not recognize the card.Remove the card and reinsert it into the
    memory card slot. Verify that the card is
    fully inserted into the slot.
     
    Verify that the memory card type is a
    supported type.
    Verify that only one card is inserted in the
    memory-card slots.
    The MFP does not print certain images. Verify that the files on the memory card
    are in the correct format. The MFP
    recognizes only SRGB format JPEG
    files.
    ENWWProblem solving process 171
     
    						
    							Control-panel messages
    The following are control-panel warning icons that may be seen on the HP Color LaserJet CM1017 MFP.
    General error
    Memory card error
    Paper error
    Paper jam
    Attention
    Scanner error
    The majority of the control-panel messages are intended to guide the user through typical operation.
    The control-panel messages indicate the status of the current operation, and include a page count on
    the second line of the display, if appropriate. In addition, alert messages, warning messages, and critical
    error messages indicate situations that might require some action.
    Alert and warning messages appear temporarily and might require the user to acknowledge the
    message by pressing OK to resume or by pressing Cancel to cancel the job. With certain warnings, the
    job might not complete or the print quality might be affected. If the alert or warning message is related
    to printing and the auto-continue feature is on, the MFP attempts to resume the printing job after the
    warning has appeared for 10 seconds without acknowledgement.
    Critical error messages can indicate some kind of failure. Cycling the power might fix the problem. If a
    critical error persists, the MFP might require service.
    172 Chapter 14   Problem solving ENWW
     
    						
    							Control panel messageDescriptionRecommended action
    10.000x Supply ErrorE-label cannot be read or print cartridge is not
    properly installed.
    10.0000 = Black print cartridge
    10.0001 = Cyan print cartridge
    10.0002 = Magenta print cartridge
    10.0003 = Yellow print cartridge1.Remove the print cartridge and verify
    that the E-label reader guide pin is not
    broken.
    2.Reinstall print cartridge.
    3.Turn on the printer.
    4.If the problem is not solved, replace the
    cartridge.
    10.100x Supply Error
    Reinstall
    The supplies gauge displays the
    consumption levels of print cartridges.A print cartridge is missing.
    10.1000 = Black print cartridge
    10.1001 = Cyan print cartridge
    10.1002 = Magenta print cartridge
    10.1003 = Yellow print cartridgeInstall the correct print cartridge.
    50.x Fuser ErrorThe device has experienced an internal
    hardware error.
    50.1 Fuser Error—low temperature
    50.3 Fuser Error—slow fuser
    50.2 Fuser Error—high temperatureTurn off the power by using the power switch
    and if a surge protector is being used, remove
    it. Plug the device directly into the wall socket.
    Use the power switch to turn on the device.
    Turn off the device, wait at least 25 minutes,
    then turn on the device.
    If the error persists, contact HP customer
    support. See 
    HP Customer Care or the
    support flyer that came in the MFP box.
    51.20 ErrorThe device has experienced an internal
    hardware error.
    51.20 Error—black scanner error
    51.21 Error—cyan scanner error
    51.22 Error—magenta scanner error
    51.23 Error—yellow scanner errorTurn off the power by using the power switch,
    wait at least 30 seconds, then turn on the
    power and wait for the device to initialize.
    Turn off the power by using the power switch
    and if a surge protector is being used, remove
    it. Plug the device directly into the wall socket.
    Use the power switch to turn the device on.
    If the error persists, contact HP customer
    support. See 
    HP Customer Care or the
    support flyer that came in the MFP box.
    54.xx ErrorToner sensor error.Turn off the device, wait at least 30 seconds,
    then turn on the power and wait for the device
    to initialize. If the error persists, contact
    HP Customer Care. See 
    HP Customer Care
    or the support flyer that came in the device
    box.
    55.0 ErrorDC controller error. The device has
    experienced an internal hardware error.Turn off the power by using the power switch,
    wait at least 30 seconds, then turn on the
    power and wait for the device to initialize.
    Turn off the power by using the power switch
    and if a surge protector is being used, remove
    it. Plug the device directly into the wall socket.
    Use the power switch to turn the device on.
    If the error persists, contact HP customer
    support. See 
    HP Customer Care or the
    support flyer that came in the MFP box.
    ENWWControl-panel messages 173
     
    						
    							Control panel messageDescriptionRecommended action
    57 Fan Error
    Turn off then turn onThe device has experienced a problem with
    its internal fan.Turn off the power by using the power switch,
    wait at least 30 seconds, then turn on the
    power and wait for the device to initialize.
    If the error persists, contact HP customer
    support. See 
    HP Customer Care or the
    support flyer that came in the MFP box.
    59.xx ErrorThe device has experienced an internal
    hardware error.Turn off the power by using the power switch,
    wait at least 30 seconds, and then turn on the
    power and wait for the device to initialize.
    If a surge protector is being used, remove it.
    Plug the device directly into the wall socket.
    Use the power switch to turn the device on.
    If the error persists, contact HP Customer
    Care. See 
    HP Customer Care or the support
    flyer that came in the device box.
    79 Error
    Turn off then turn onThe device has experienced an internal
    firmware error.Turn off the power by using the power switch,
    wait at least 30 seconds, and then turn on the
    power and wait for the device to initialize.
    If you have recently installed a memory DIMM
    in the device, turn off the device, remove the
    memory DIMM, reinstall the DIMM to verify
    that it is seated properly, and then turn on the
    device.
    Turn off the power by using the power switch
    and if a surge protector is being used, remove
    it. Plug the device directly into the wall socket.
    Use the power switch to turn the device on.
    If the error persists, upgrade the firmware.
    See 
    HP Customer Care or the support flyer
    that came in the device box.
    If the error persists, replace the formatter.
    See 
    HP Customer Care or the support flyer
    that came in the device box.
    Calibrating...The printer is calibrating.No action is required. This task may take
    several minutes.
    Cleaning...The printer is in cleaning mode.No action is required. This task may take
    several minutes.
    Device error.
    Press [OK].An internal error occurred in the device.Press OK to resume the job. Turn off the
    power by using the power switch, wait at least
    30 seconds, then turn on the power and wait
    for the device to initialize. If these actions do
    not resolve the problem, contact
    HP Customer care. See 
    HP Customer Care
    or the support flyer that came in the MFP box.
    Door openThe MFP door is open.The door must be closed before printing can
    continue.
    Engine communication
    errorThe device experienced an internal
    communication error.This is a warning message only. Job output
    might be affected.
    174 Chapter 14   Problem solving ENWW
     
    						
    							Control panel messageDescriptionRecommended action
    HP supplies
    installedThe printer transitioned from having one or
    more non-HP supplies to having all HP
    supplies installed.No action required.
    Incorrect  cartridgeThe  print cartridge may be crooked,
    or installed in the wrong print cartridge slot.
    One of the following messages may display:
    Incorrect black cartridge
    Incorrect cyan cartridge
    Incorrect magenta cartridge
    Incorrect yellow cartridgeReinstall the  print cartridge.
    Insert only 1 memory card at a timeMore than one memory card has been
    inserted.Remove all but one memory card.
    Install  cartridge
    The supply gauge indicates the supply or
    supplies that are out of toner.One of the following messages may display:
    ●Install black cartridge
    ●Install cyan cartridge
    ●Install magenta cartridge
    ●Install yellow cartridgeThe supply or supplies must be installed
    before printing can continue.
    Install supplies
    The supplies gauge displays the
    consumption levels of print cartridges.Multiple supplies are not installed.Install correct print cartridges.
    Invalid driver. Press [OK].The printer driver is incorrect.Re-select the printer driver appropriate for the
    device.
    Invalid entryInvalid data or response.Correct the entry.
    Jam in…A jam occurred in:
    ●the print/paper path
    ●tray 1
    ●tray 2
    ●output binClear the jam, then press OK.
    Load paperThe HP Color LaserJet CM1015/CM1017
    MFP is out of paper.Please load specified paper type into the tray
    indicated.
    Load Tray X
    [TYPE] [SIZE]The MFP is processing the job, but the tray
    indicator is empty.Please load specified paper type and size into
    the tray indicated.
    Manual feed
    Press [OK]The MFP is waiting for paper in the tray
    indicated.Load the paper as indicated.
    Memory card is in backwardsThe memory card was inserted backwards
    into the card slot.Remove, turn, and reinsert the card.
    ENWWControl-panel messages 175
     
    						
    							Control panel messageDescriptionRecommended action
    Memory card is unsupportedThe memory card that you have inserted is
    not a type that is supported.Insert a card that is supported. The HP Color
    LaserJet CM1017 MFP supports the
    following cards:
    ●CompactFlash
    ●Ultra CompactFlash
    ●Smart Media
    ●Memory Stick
    ●Secure Digital
    ●Multi Media Card
    ●xD Card
    Memory card slots
    are disabledThe memory card slots have been disabled.Contact your system administrator.
    Memory is low. Press [OK].
    Press [OK]The device memory has been almost
    completely filled or is full.Allow the device to finish the job, or press
    OK to cancel the job.
    Power cycle the machine.
    Break the job into smaller jobs that contain
    fewer pages.
    If the error persists, add a memory DIMM to
    the printer. For more information, see
    http://www.hp.com for more information
    about DIMMs and accessories.
    Memory low.
    Only one copy made.The device does not have enough memory to
    complete the collated copy job.Break the job into smaller jobs that contain
    fewer pages.
    If the error persists, turn off the device and
    then turn on the device.
    If the error persists, add memory to the
    device.
    Misprint. Press [OK].
    Press [OK]The printed pages have been incorrectly
    placed on the paper.To continue, press OK.
    No media pickup.
    Press [OK].The print engine has failed to pick up a piece
    of media.In tray 1, verify that the media was inserted
    far enough into the tray. In tray 2 or optional
    tray 3, verify that the paper-length guide is in
    the correct position for the media size that
    being used.
    Reload the media in the input tray and
    press OK to continue the job.
    If the error persists, contact HP Customer
    Care. See 
    HP Customer Care or the support
    flyer that came in the MFP box.
    176 Chapter 14   Problem solving ENWW
     
    						
    All HP manuals Comments (0)

    Related Manuals for HP Color LaserJet CM1017 User Manual