HP Color LaserJet 2820 User Manual

							Step
numberVerification stepPossible problemsSolutions
5Does the device send a
fax?
(HP Color LaserJet
2830/2840 all-in-one
models only)
Connect the telephone line
and press S
TART FAX to
verify that a dial tone
exists (using a hand set, if
necessary). Attempt to
send a fax.
The telephone line is not operational or
the device is not plugged into the
telephone line.Verify that the device is plugged into a
telephone line that you know works.
The telephone cord is faulty or is
plugged into the wrong connector.1. Try plugging the telephone cord
into the other connector.
2. Try a new telephone cord.
The device fax settings are set
incorrectly.Review and reset the device fax
settings. See 
Specifying the fax
settings.
If the error persists, contact
HP Customer Care. See 
Service and
support or the support flyer that came
in the device box.
Sent fax is incomplete or of poor quality.See Fax problems.
6Does the device receive
a fax?
(HP Color LaserJet
2830/2840 all-in-one
models only)
Use another fax machine
to send a fax to the device.Too many telephone devices are
plugged in, or telephone devices are
not connected in the correct order.Make sure that the HP Color LaserJet
2830 all-in-one or HP Color LaserJet
2840 all-in-one is the only device on
the telephone line and try again to
receive the fax.
The device fax settings are set
incorrectly.Review and reset the device fax
settings. See 
Specifying the fax
settings
If the error persists, contact HP Customer Care. See Service and support or the
support flyer that came in the device box.
7Does the device print
from the computer?
Connect the network cable
or USB cable to the device
and the computer. Use a
word-processing
application to send a print
job to the device.Software is not installed correctly or an
error occurred during software
installation.Uninstall and then reinstall the device
software. Verify that you are using the
correct installation procedure and the
correct port setting.
The cable is not connected correctly.Reconnect the cable.
An incorrect driver is selected.Select the proper driver.
Other devices are connected to the
USB port.Disconnect the other devices and try
again to print.
There is a port driver problem in
Microsoft Windows.Uninstall and then reinstall the device
software. Verify that you are using the
correct installation procedure and the
correct port setting.
If the error persists, contact HP Customer Care. See Service and support or the
support flyer that came in the device box.
ENWWTroubleshooting process215
 
						

							Step
numberVerification stepPossible problemsSolutions
8Does the device scan to
the computer?
Initiate a scan from the
basic desktop software at
your computer.The cable is not connected correctly.Reconnect the cable.
Software is not installed correctly or an
error occurred during software
installation.Uninstall and then reinstall the device
software. Verify that you are using the
correct installation procedure and the
correct port setting.
If the error persists, turn off the device and then turn on the device.
If the error still persists, contact HP Customer Care. See 
Service and support or
the support flyer that came in the device box.
9Does the device
recognize and print from
a memory card?
Insert a memory card and
print an index page. See
Printing an index.
The device does not recognize the card.Remove the card and reinsert it into
the memory-card slot. Verify that the
card is fully inserted into the slot.
Verify that the memory-card type is a
supported type.
Verify that only one card is inserted in
the memory-card slots.
The device does not print certain
images.Verify that the files on the memory
card are in the correct format. The
device recognizes only SRGB
format .JPEG files.
216Chapter 14 Troubleshooting ENWW
 
						

							Control panel messages
The majority of the control-panel messages are intended to guide the user through typical
operation. The control-panel messages indicate the status of the current operation, and
include a page count on the second line of the display, if appropriate. When the device is
receiving fax data, print data, or scanning commands, control-panel messages indicate this
status. In addition, alert messages, warning messages, and critical error messages indicate
situations that might require some action.
Alert and warning messages 
Alert and warning messages appear temporarily and might require the user to acknowledge
the message by pressing E
NTER to resume or by pressing CANCEL to cancel the job. With
certain warnings, the job might not complete or the print quality might be affected. If the alert
or warning message is related to printing and the auto-continue feature is on, the device will
attempt to resume the printing job after the warning has appeared for 10 seconds without
acknowledgement.
Alert and warning messages 
Control panel messageDescriptionRecommended action
10.000x Supply errorE-label can’t be read or print cartridge is
not properly installed.1. Reinstall print cartridge.
2. Power cycle device.
3. If the problem is not solved, replace
the cartridge.
ADF door is openThe ADF lid is open or a sensor is
malfunctioning.Make sure that the ADF lid is closed.
Remove the ADF and reinstall it.
If the message persists, turn off the
power by using the power switch, wait at
least 30 seconds, and then turn on the
power and wait for the device to initialize.
Try another power source.
If the error persists, contact
HP Customer Care. See 
Service and
support or the support flyer that came in
the device box.
Canceled copy. Clear documentThe CANCEL button was pressed to
cancel the current job while pages were
feeding from the ADF. The cancel
process does not automatically clear the
ADF.Remove the jammed item. See Media
jams occur in the automatic document
feeder (ADF). Then, clear the items in
the ADF tray and start over.
Canceled scan. Clear documentThe CANCEL button was pressed to
cancel the current job while pages were
feeding from the ADF. The cancel
process does not automatically clear the
ADF.Remove the jammed item. See Media
jams occur in the automatic document
feeder (ADF). Then, clear the items in
the ADF tray and start over.
ENWWControl panel messages217
 
						

							Control panel messageDescriptionRecommended action
Canceled send. Clear documentThe CANCEL button was pressed to
cancel the current job while pages were
feeding from the ADF tray. The cancel
process does not automatically clear the
ADF.Remove the jammed item. See Media
jams occur in the automatic document
feeder (ADF). Then, clear the items in
the ADF tray and start over.
Card is not fully insertedThe memory card has not been fully
inserted.Verify that the memory card is inserted
completely.
Comm. errorA fax communication error occurred
between the device and the sender or
receiver.Allow the device to retry sending the fax.
Unplug the device telephone cord from
the wall, plug in a telephone, and try
making a call. Plug the device phone
cord into a jack for another phone line.
Try a different phone cord.
If the error persists, contact
HP Customer Care. See 
Service and
support or the support flyer that came in
the device box.
Device error. [Enter] to cont.An internal error occurred in the device.Press ENTER to resume the job.
Device is busy. Try again laterThe device is currently in use.Wait for the device to finish the current
job.
Doc feeder jam Clear, ReloadA piece of media is jammed in the ADF
tray.Open the document release door, clear
the jam, close the document release
door, and reload the paper into the ADF
tray.
If the error persists, contact
HP Customer Care. See 
Service and
support or the support flyer that came in
the device box.
Document feeder mispick. ReloadMedia in the ADF tray was not picked up.Remove the media from the ADF tray,
and then reload it.
If the error persists, contact
HP Customer Care. See 
Service and
support or the support flyer that came in
the device box.
Engine errorThe device experienced an internal
communication error.This is a warning message only. Job
output might be affected.
Fax delayed – send storage fullFax memory is full.Cancel the fax by pressing ENTER or
C
ANCEL. Resend the fax. You might need
to send the fax in multiple sections if the
error occurs again.
Alert and warning messages  (continued)
218Chapter 14 Troubleshooting ENWW
 
						

							Control panel messageDescriptionRecommended action
Fax is busy Canceled sendThe fax line to which you were sending a
fax was busy. The device has canceled
sending the fax.Call the recipient to ensure that the fax
machine is on and ready.
Check that you are dialing the correct
fax number.
Check that the Redial if busy option is
enabled.
Check for a dial tone on the phone line
by pressing S
TART FAX.
Make sure that the phone is working by
disconnecting the device, plugging in a
telephone to the phone line, and making
a voice call.
Plug the device phone cord into a jack
for another phone line, and then try
sending the fax again.
Try a different phone cord.
If the error persists, contact
HP Customer Care. See 
Service and
support or the support flyer that came in
the device box.
Fax is busy Redial pendingThe fax line to which you were sending a
fax was busy. The device automatically
redials the busy number. See 
Changing
the redial settings.
Allow the device to retry sending the fax.
Call the recipient to ensure that the fax
machine is on and ready.
Check that you are dialing the correct
fax number.
Check for a dial tone on the phone line
by pressing S
TART FAX.
Make sure that the phone is working by
disconnecting the device, plugging in a
telephone to the phone line, and making
a voice call.
Plug the device phone cord into a jack
for another phone line, and try sending
the fax again.
Try a different phone cord.
If the error persists, contact
HP Customer Care. See 
Service and
support or the support flyer that came in
the device box.
Fax memory full Canceling recv.During the fax transmission, the device
ran out of memory. Only the pages that
fit into memory will be printed.Print all of the faxes and have the
sender resend the fax. Cancel all fax
jobs or clear the faxes from memory.
See 
Deleting faxes from memory.
Note: Adding a memory DIMM does not
help resolve this issue.
Alert and warning messages  (continued)
ENWWControl panel messages219
 
						

							Control panel messageDescriptionRecommended action
Fax memory full Canceling sendDuring the fax job, the memory filled. All
pages of the fax have to be in memory
for a fax job to work correctly. Only the
pages that fit into memory were sent.Print all received faxes or wait until all
pending faxes are sent.
Ask the sender to send the fax again.
Cancel all fax jobs or clear the faxes
from memory. See 
Deleting faxes from
memory.
Fax recv. errorAn error occurred while trying to receive
a fax.Ask the sender to resend the fax.
Try faxing back to the sender or another
fax machine.
Check for a dial tone on the phone line
by pressing S
TART FAX.
Check that the telephone cord is
securely connected by unplugging and
replugging the cord.
Make sure that you are using the
telephone cord that came with the device.
Make sure that the phone is working by
disconnecting the device, plugging in a
telephone to the phone line, and making
a voice call.
Turn off error-correction mode (ECM),
and turn off V.34. Ask the sender to
resend the fax. See 
Setting the fax-error-
correction mode or Changing the V.34
setting.
Connect the device to a different phone
line.
If the error persists, contact
HP Customer Care. See 
Service and
support or the support flyer that came in
the device box.
Alert and warning messages  (continued)
220Chapter 14 Troubleshooting ENWW
 
						

							Control panel messageDescriptionRecommended action
Fax Send errorAn error occurred while trying to send a
fax.Try resending the fax.
Try faxing to another fax number.
Check for a dial tone on the phone line
by pressing S
TART FAX.
Check that the telephone cord is
securely connected by unplugging and
replugging the cord.
Make sure that you are using the
telephone cord that came with the device.
Make sure that the phone is working by
disconnecting the device, plugging in a
telephone to the phone line, and making
a voice call.
Connect the device to a different phone
line.
Set the fax resolution to Standard
instead of the default of Fine. See 
To
adjust the resolution for the current fax job.
If the error persists, contact
HP Customer Care. See 
Service and
support or the support flyer that came in
the device box.
Fit to Page on flatbed onlyThe copy reduce/enlarge feature (called
Fit to Page) applies only to copies
made from the flatbed scanner.Use the flatbed or select another
reduction/enlargement setting.
Group dial not allowed in groupThe speed-dial code that you typed is
programmed for a group. Adding a
group-dial to another group-dial is not
allowed.Add one-touch buttons (programmed as
an individual speed dial) or speed-dial
codes to a group-dial.
Insert Memory CardCard is not in memory slot or is not
inserted completely.Insert card or verify that card is inserted
completely.
Invalid dateAn invalid date was entered, such as
June 35.Re-enter the date.
Invalid driverYou are using the incorrect printer driver.Reselect the printer driver appropriate
for your device.
Invalid entryInvalid data or response.Correct the entry.
Invalid Memory CardThe proof sheet does not match the files
on the memory card.Remove the memory card and insert the
correct memory card.
Mem. low 1 copy Press [cancel]The device completed making one copy.
The remaining copies have been
canceled because of low device-memory.Press CANCEL to clear the error. Break
the job into smaller jobs that contain
fewer pages.
Memory Card is in backwardsThe memory card was inserted
backwards into the card slot.Remove, turn, and reinsert the card.
Memory is low Try again laterThe device does not have enough
memory to start a new job.Wait until the current job is finished
before starting a new job.
Alert and warning messages  (continued)
ENWWControl panel messages221
 
						

							Control panel messageDescriptionRecommended action
Memory is low. Press [Enter]The device memory has been almost
completely filled.Allow the device to finish the job, or
press E
NTER to cancel the job.
Memory low Only 1 copy madeThe device does not have enough
memory to complete the collated copy
job.Break the job into smaller jobs that
contain fewer pages.
No Dial ToneThe device could not detect a dial tone.Check for a dial tone on the phone line
by pressing S
TART FAX.
Unplug the telephone cord from both the
device and the wall and replug the cord.
Make sure that you are using the
telephone cord that came with the device.
Unplug the device telephone cord from
the wall, plug in a telephone, and try
making a voice call.
Plug the device phone cord into a jack
for another phone line. See 
Changing
the detect-dial-tone setting.
If the error persists, contact
HP Customer Care. See 
Service and
support or the support flyer that came in
the device box.
No document sentThe device did not scan any pages, or it
did not receive any pages from the
computer to transmit a fax.Try sending the fax again.
No fax answer Redial pendingThe receiving fax line did not answer.
The device attempts to redial after a few
minutes.Allow the device to retry sending the fax.
Call the recipient to ensure that the fax
machine is on and ready.
Check that you are dialing the correct
fax number.
If the device continues to redial, unplug
the device telephone cord from the wall,
plug in a telephone, and try making a
voice call.
Plug the device phone cord into a jack
for another phone line.
Try a different phone cord.
If the error persists, contact
HP Customer Care. See 
Service and
support or the support flyer that came in
the device box.
Alert and warning messages  (continued)
222Chapter 14 Troubleshooting ENWW
 
						

							Control panel messageDescriptionRecommended action
No fax answer. Canceled sendAttempts to redial a fax number failed, or
the “Redial-no answer” option was
turned off.Call the recipient to ensure that the fax
machine is on and ready.
Check that you are dialing the correct
fax number.
Check that the redial option is enabled.
Unplug the telephone cord from both the
device and the wall and replug the cord.
Unplug the device telephone cord from
the wall, plug in a telephone, and try
making a voice call.
Plug the device phone cord into a jack
for another phone line.
If the error persists, contact
HP Customer Care. See 
Service and
support or the support flyer that came in
the device box.
No fax detectedThe device answered the incoming call
but did not detect that a fax machine
was calling.Allow the device to retry receiving the fax.
Try a different phone cord.
Plug the device phone cord into a jack
for another phone line.
If the error persists, contact
HP Customer Care. See 
Service and
support or the support flyer that came in
the device box.
No paper pickup [Enter] to cont.The print engine has failed to pick up a
piece of media.In tray 1, verify that the media was
inserted far enough into the tray. In
optional tray  2, verify that the paper-
length guide is in the correct position for
the media size that you are using.
Reload the media in the input tray and
press E
NTER to continue the job.
If the error persists, contact
HP Customer Care. See 
Service and
support or the support flyer that came in
the device box.
No Proof Sheet FoundThe proof sheet is not on the scanner, is
in the wrong position, or is face up.Verify that the proof sheet is in the
scanner and is properly positioned, face
down in the lower right corner.
Only 1 memory card at a timeMore than one memory card has been
inserted.Remove all but one memory card.
Page too complex [Enter] to cont.The device could not print the current
page because of its complexity.Press ENTER to clear the message.
Allow the device to finish the job, or
press C
ANCEL to cancel the job.
Paper jam in (area)The device has detected a jam in one of
the following areas: tray 1, optional
tray 2, the registration area, or the fuser.Clear the jam from the area indicated on
the device control panel, and then press
E
NTER. See Clearing jams.
Alert and warning messages  (continued)
ENWWControl panel messages223
 
						

							Control panel messageDescriptionRecommended action
Photo Job PendingSecond photo job was started prior to
completion of first job.No action required. Message will cease
when first job completes.
Photos Not FoundAn image has been selected that has
been deleted.
The image checked on the bubble sheet
has been deleted.
Memory card has been removed from
the memory slot.Reinsert the card and reselect the image.
Proof Sheet Flatbed OnlyA document is in the ADF.Remove the document from the ADF
and verify that the proof sheet is properly
positioned on the scanner.
ProofSheet Error Not ReadableThe proof sheet cannot be read because
the bubbles have not been completely
filled, the proof sheet is wrinkled, the
page is skewed on the scanner, or the
proof sheet is face up. This feature has
been optimized and tested for use with
Genuine HP Toner Supplies (variations
in color shading can impact the
performance of this feature).Verify that the proof sheet bubbles are
completely filled. Verify that the proof
sheet is face down and properly
positioned in the lower right corner.
Scanner reserved for PC scanA computer is using the device to create
a scan.Wait until the computer scan has
finished, or cancel the scan from the
computer software, or press C
ANCEL.
Scanning error Cannot connectThe device cannot transmit scan
information to a computer.Verify that the connection cable is not
loose or damaged. Replace the cable if
necessary, and try the scan again.
Select at least one imageYou might not have selected any images
on the proof sheet.Verify that you have marked the bubbles
underneath the images you want to print.
Select one image layoutAn image layout might not be selected
on the proof sheet.Verify that you have marked one of the
bubbles corresponding to an image
layout.
Select one paper typeA paper type might not be selected on
the proof sheet.Verify that you have marked one of the
bubbles corresponding to a paper type.
Settings clearedThe device has cleared job settings.Re-enter any appropriate job settings.
Unauthorized (color)A new supply has been installed that is
not made by HP. This message is
displayed until an HP supply is installed
or E
NTER is pressed.
If you believe you purchased an
HP supply, please call the HP fraud
hotline at 1-877-219-3183. Service or
repairs required as a result of using non-
HP supplies is not covered under
HP warranty.
To continue printing, press E
NTER. The
first pending job will be cancelled.
Unknown Memory Card ErrorThere is an issue with either the memory
card or the device memory-card reader.Reinsert the card. If the error persists,
insert a different card.
If the error persists, contact
HP Customer Care. See 
Service and
support or the support flyer that came in
the device box.
Alert and warning messages  (continued)
224Chapter 14 Troubleshooting ENWW