HP Color LaserJet 2820 User Manual

							To reduce or enlarge copies for the current job ...............................................................67
To change the default copy size .......................................................................................68
Changing the copy-collation setting ........................................................................................69
To change the default copy-collation setting ....................................................................69
Changing the number of copies ..............................................................................................70
To change the number of copies for the current job ........................................................70
To change the default number of copies ..........................................................................70
Copying photos, two-sided originals, or books .......................................................................71
To copy a photo ................................................................................................................7 1
To copy a multiple-page stack of two-sided originals .......................................................71
To copy a book .................................................................................................................72
8 Fax
Specifying the fax settings ......................................................................................................75
To enter text from the control panel .................................................................................75
To set the time and date ...................................................................................................76
To set the fax header ........................................................................................................76
Sending faxes ..........................................................................................................................77
To adjust the resolution for the current fax job .................................................................77
To send a fax to one recipient ..........................................................................................77
To send a fax to multiple recipients ..................................................................................78
To send a fax by using a group-dial entry ........................................................................78
To send a fax to a group manually (ad hoc faxing) ..........................................................79
Using manual dial ....................................................................................................................80
To use manual dial with the automatic document feeder (ADF) ......................................80
To use manual dial with the flatbed scanner ....................................................................80
Redialing manually ..................................................................................................................81
To redial manually ............................................................................................................81
Canceling a fax job ..................................................................................................................82
To cancel the current fax job ............................................................................................82
To cancel a fax job by using the Fax Job Status ..............................................................82
Sending faxes by using the software ......................................................................................83
To send a fax from the software (Windows 2000 or XP) .................................................83
To send a fax from the software (Mac OS 10.2 or 10.3) ..................................................83
To send a fax from a third-party application, such as Microsoft Word (all
operating systems) ........................................................................................................84
Receiving faxes .......................................................................................................................85
To receive faxes when you hear fax tones .......................................................................85
Sending a fax by dialing from a telephone ..............................................................................86
To send a fax by dialing from a telephone .......................................................................86
Changing the default light/dark (contrast) setting ...................................................................87
To change the default light/dark (contrast) setting ...........................................................87
Changing the default resolution setting ..................................................................................88
To change the default resolution setting ..........................................................................88
Changing the default glass-size setting ..................................................................................89
To change the default glass-size setting ..........................................................................89
Selecting tone-dialing or pulse-dialing mode ..........................................................................90
To select tone-dialing or pulse-dialing ..............................................................................90
Changing the redial settings ...................................................................................................91
To change the redial-on-busy option ................................................................................91
To change the redial-on-no-answer option ......................................................................91
To change the redial-on-communication-error option ......................................................91
Receiving faxes to your computer ...........................................................................................92
To turn off the receive-to-PC setting from the control panel ............................................92
Setting the answer mode ........................................................................................................93
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							To set the answer mode ...................................................................................................93
Changing ring patterns for call answering ..............................................................................94
To change ring patterns for call answering ......................................................................94
Changing the rings-to-answer setting .....................................................................................95
Using the rings-to-answer setting .....................................................................................95
To set the number of rings-to-answer ..............................................................................95
Changing autoreduction settings for incoming faxes ..............................................................96
To change autoreduction for incoming faxes ...................................................................96
Blocking or unblocking fax numbers .......................................................................................97
To block or unblock a fax number ....................................................................................97
About speed-dial entries, one-touch keys, and group-dial entries .........................................98
To program speed-dial entries and one-touch keys .........................................................98
To delete speed-dial entries and one-touch keys ............................................................99
To program speed-dial entries or one-touch keys quickly ...............................................99
To manage group-dial entries ..........................................................................................99
Using dialing characters ........................................................................................................102
To insert a pause ............................................................................................................102
Inserting a dial prefix .............................................................................................................103
To set the dial prefix .......................................................................................................103
Sending a delayed fax ...........................................................................................................104
To send a delayed fax ....................................................................................................104
Changing the detect-dial-tone setting ...................................................................................105
To change the detect-dial-tone setting ...........................................................................105
Using billing codes ................................................................................................................106
To change the billing-code setting ..................................................................................106
To use billing codes ........................................................................................................106
Reprinting a fax .....................................................................................................................107
To reprint a fax ................................................................................................................107
To change the fax reprint settings ..................................................................................107
Deleting faxes from memory .................................................................................................108
To delete faxes from memory .........................................................................................108
Using fax forwarding .............................................................................................................109
To use fax forwarding .....................................................................................................109
Making an extension telephone available to receive faxes ..................................................110
To make an extension telephone available to receive faxes .........................................110
Using fax polling ....................................................................................................................111
To poll (request a fax from) another fax machine ..........................................................111
Changing the silence-detect mode .......................................................................................112
To change the silence-detect mode ...............................................................................112
Creating stamp-received faxes .............................................................................................113
To make stamp-received faxes available .......................................................................113
Setting the fax-error-correction mode ...................................................................................114
To change the error-correction setting ...........................................................................114
Changing the V.34 setting .....................................................................................................115
To change the V.34 setting .............................................................................................115
9 Scan
Understanding scanning methods ........................................................................................118
Scanning from the device control panel (Windows) .............................................................119
Programming the device Scan to button ........................................................................119
Scanning to e-mail ..........................................................................................................119
Scanning to a folder ........................................................................................................119
Canceling a scan job .............................................................................................................121
Scanning by using HP Director (Windows) ...........................................................................122
To view HP Director ........................................................................................................122
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							Scanning from the device and HP Director (Macintosh) .......................................................123
Scanning to e-mail ..........................................................................................................123
Scanning to a file ............................................................................................................124
Scanning to a software program ....................................................................................124
Using page-by-page scanning ........................................................................................125
Scanning by using TWAIN-compliant and WIA-compliant software .....................................126
Using TWAIN-compliant and WIA-compliant software ...................................................126
Scanning a photo or a book ..................................................................................................127
Scanning a photo ............................................................................................................127
Scanning a book .............................................................................................................127
Scanning by using optical character recognition (OCR) software ........................................129
Readiris ...........................................................................................................................129
Scanner resolution and color ................................................................................................130
Resolution and color guidelines .....................................................................................130
Color ...............................................................................................................................131
10 Photo
Inserting a memory card .......................................................................................................134
Changing default settings .....................................................................................................135
Changing job settings ............................................................................................................136
Printing photos directly from the memory card .....................................................................137
Printing photos from a proof sheet ........................................................................................138
Printing an index ...................................................................................................................139
11 How do I?
Print: How do I? .....................................................................................................................142
Print on special media, such as glossy or photo paper ..................................................143
Print on both sides of the paper .....................................................................................144
Print on envelopes and custom media sizes ..................................................................144
Change the device print settings, such as volume or print quality, in HP Toolbox ........145
Print color documents from my computer in black and white only .................................146
Network: How do I? ...............................................................................................................147
Set up the device and use it on the network ..................................................................147
Set my network password ..............................................................................................149
Photo: How do I? ...................................................................................................................150
Print a particular photo from a memory card ..................................................................150
Print all the photos that are stored on a memory card ...................................................150
Enable or disable memory cards ....................................................................................150
Use a proof sheet ...........................................................................................................151
Save photos from a memory card to my computer ........................................................151
Copy: How do I? ....................................................................................................................152
Change the copy settings, such as number of copies, in HP Toolbox ...........................152
Reduce or enlarge an original ........................................................................................152
Fax: How do I? ......................................................................................................................153
Send a fax from the device .............................................................................................153
Change the fax send or receive settings, such as answer mode, in HP Toolbox ..........153
Create a fax cover page .................................................................................................154
Send a fax from my computer ........................................................................................155
Receive faxes to my computer .......................................................................................156
Set up speed dials ..........................................................................................................157
Forward received faxes to another fax number ..............................................................157
View and print previously received faxes .......................................................................158
Add or delete a contact ...................................................................................................158
Import contacts from another source ..............................................................................159
Create a new group list ...................................................................................................160
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							Create a new group list ...................................................................................................160
Change settings, such as resolution and contrast, and optimize them for each fax ......160
Scan: How do I? ....................................................................................................................162
Scan from the device control panel ................................................................................162
Set up the Scan to button on the control panel ..............................................................162
Save a scan to a folder on my computer ........................................................................162
Send a scan to an e-mail message ................................................................................163
Add or edit e-mail addresses for scanning to e-mail ......................................................163
Add or edit folders for scanning to a folder ....................................................................163
Other: How do I? ...................................................................................................................165
Receive toner warnings from the device at my computer ..............................................165
Receive toner warning e-mail messages from the device .............................................165
Maintain the device .........................................................................................................165
View the control-panel menu items for the device .........................................................166
Replace print cartridges ..................................................................................................166
Replace the imaging drum ..............................................................................................168
Clear jams .......................................................................................................................170
Order new supplies .........................................................................................................175
12 Managing the device and maintenance
Information pages .................................................................................................................178
Demo page .....................................................................................................................178
Usage page ....................................................................................................................178
Configuration page .........................................................................................................178
Supplies Status page ......................................................................................................179
HP Toolbox ............................................................................................................................181
To view HP Toolbox .......................................................................................................181
Status tab ........................................................................................................................182
Fax tab ............................................................................................................................182
Scan to tab ......................................................................................................................182
Troubleshooting tab ........................................................................................................183
Documentation tab .........................................................................................................183
Device Settings pages ....................................................................................................184
HP Toolbox links .............................................................................................................185
Other links .......................................................................................................................185
Macintosh Configure Device (Mac OS 10.2 and 10.3) .........................................................186
To view Macintosh Configure Device .............................................................................186
Embedded Web server .........................................................................................................187
Features ..........................................................................................................................187
Fax logs and reports .............................................................................................................188
Printing the fax activity log ..............................................................................................188
Printing a fax call report ..................................................................................................188
Setting print times for the fax call report .........................................................................189
Including the first page of each fax on the fax call report ...............................................190
Printing a phone book report ..........................................................................................190
Printing the billing-code report ........................................................................................190
Printing the block-fax list .................................................................................................190
Printing all fax reports .....................................................................................................191
Cleaning the device ...............................................................................................................192
To clean the exterior .......................................................................................................192
To clean the scanner glass .............................................................................................192
To clean the lid backing ..................................................................................................192
Cleaning the paper path .................................................................................................193
Changing the automatic document feeder (ADF) .................................................................195
To change the ADF ........................................................................................................195
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							Changing the automatic document feeder (ADF) pickup roller assembly ............................197
To change the ADF pickup roller assembly ...................................................................197
Cleaning the automatic document feeder (ADF) pickup roller assembly .............................199
To clean the ADF pickup roller assembly .......................................................................199
13 Managing supplies
Checking status and ordering supplies .................................................................................202
To check status and order supplies by using the control panel .....................................202
To check status and order supplies by using HP Toolbox .............................................202
Storing supplies .....................................................................................................................203
Replacing and recycling supplies ..........................................................................................204
HP policy on non-HP supplies ..............................................................................................205
Resetting the printer for non-HP supplies ......................................................................205
HP fraud hotline ....................................................................................................................206
Changing a print cartridge .....................................................................................................207
To replace a print cartridge .............................................................................................207
Changing the imaging drum ..................................................................................................209
To change the imaging drum ..........................................................................................209
14 Troubleshooting
Support strategy ....................................................................................................................212
Troubleshooting process .......................................................................................................213
Troubleshooting checklist ...............................................................................................213
Control panel messages .......................................................................................................217
Alert and warning messages ..........................................................................................217
Critical error messages ...................................................................................................225
Clearing jams ........................................................................................................................228
Media jams occur in the device ......................................................................................228
Media jams occur in the automatic document feeder (ADF) ..........................................231
Print problems .......................................................................................................................234
Print quality problems .....................................................................................................234
Media-handling problems ...............................................................................................243
Performance problems ...................................................................................................245
Scan problems ......................................................................................................................247
Solving scanned image problems ..................................................................................247
Scan quality problems ....................................................................................................249
Copy problems ......................................................................................................................251
Preventing problems .......................................................................................................251
Image problems ..............................................................................................................251
Media-handling problems ...............................................................................................252
Performance problems ...................................................................................................254
Fax problems ........................................................................................................................256
Problems receiving faxes ...............................................................................................256
Problems sending faxes .................................................................................................259
Voice call problems ........................................................................................................261
Media-handling problems ...............................................................................................261
Performance problems ...................................................................................................263
Memory card problems .........................................................................................................264
Missing or wrong files .....................................................................................................264
Index page not printing ...................................................................................................264
Proof sheet not printing ..................................................................................................264
Proof sheet not scanning ................................................................................................265
Issues with photo printing ...............................................................................................265
Troubleshooting tools ............................................................................................................268
Device pages and reports ...............................................................................................268
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							Fax reports ......................................................................................................................268
HP Toolbox .....................................................................................................................270
Service menu ..................................................................................................................270
The device control panel display has black lines or dots, or becomes blank ................272
Appendix A Accessories and ordering information
Supplies .................................................................................................................................274
Memory .................................................................................................................................275
Cable and interface accessories ...........................................................................................276
Paper-handling accessories ..................................................................................................277
Paper and other print media .................................................................................................278
User-replaceable parts ..........................................................................................................279
Supplementary documentation .............................................................................................280
Appendix B Service and support
Hewlett-Packard limited warranty statement ........................................................................281
Print Cartridge and Imaging Drum Limited Warranty Statement ..........................................283
Color LaserJet Image Fuser Kit and Image Transfer Kit Limited Warranty Statement ........284
Availability of support and service .........................................................................................285
HP maintenance agreements ...............................................................................................285
Onsite service agreements .............................................................................................285
Appendix C Device specifications
Appendix D Regulatory information
Introduction ............................................................................................................................289
Telephone Consumer Protection Act (United States) ...........................................................290
IC CS-03 requirements .........................................................................................................291
EU statement for telecom operation .....................................................................................292
New Zealand telecom statements .........................................................................................293
Environmental Product Stewardship program ......................................................................294
Ozone production ...........................................................................................................294
Energy consumption .......................................................................................................294
HP LaserJet printing supplies .........................................................................................294
Nederlands .....................................................................................................................295
Taiwan ............................................................................................................................296
Declaration of conformity ......................................................................................................297
Declaration of conformity ......................................................................................................298
Country-/region-specific safety statements ...........................................................................299
Laser safety statement ...................................................................................................299
Canadian DOC statement ..............................................................................................299
Korean EMI statement ....................................................................................................299
Finnish laser statement ..................................................................................................300
Glossary
Index
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							1
Device basics
This section provides information about the following topics:
●
Quick access to device information
●
Device configurations
●
Device features
●
Device parts
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							Quick access to device information
User guide links
●Device parts
●
Control panel
●
Troubleshooting
Where to look for more information
Several references are available for use with this device. See http://www.hp.com/support/
clj2800series.
Setting up the device
Getting started guide (printed)—Provides step-by-step instructions for installing and
setting up the device. This guide comes in the box with your device.
hpcolor LaserJet
1550•2550 series
Animated getting started guide—Provides step-by-step instructions for installing and
setting up the device. This guide is available on the CD-ROM that came with the device.
Accessory and supplies installation guides—These guides provide step-by-step
instructions for installing the device accessories and supplies.
c9704a
Using the device
User guide—Contains detailed information for using the device and troubleshooting
problems. This guide is available on the CD-ROM that came with the device. It is also
available through the HP Toolbox software.
2Chapter 1 Device basicsENWW
 
						

							A Web-based (HTML) user guide is also available. Go to http://www.hp.com/support/
clj2800series. After connecting, select Manuals.
Online Help—Contains information about device options that are available from within the
printer drivers. To view a Help file, open the online Help through the printer driver.
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							Device configurations
The device is available in the following configurations.
HP Color LaserJet 2820 all-in-one
The HP Color LaserJet 2820 all-in-one printer, scanner, copier is a four-color laser printer
that prints letter-size pages up to 20 pages per minute (ppm) in black-and-white, A4-size
pages up to 19 ppm, and it prints letter/A4-size pages up to 4 ppm in color. It includes a
PCL 6 printer driver and has HP postscript level 3 emulation.
●Trays. The device comes with a multipurpose tray (tray 1) that holds up to 125 sheets of
various print media or 10 envelopes. 
●Print cartridges. This model comes standard with color print cartridges (cyan, yellow,
and magenta) that can print up to 2,000 pages at 5% coverage. It comes with a black
print cartridge that can print up to 5,000 pages at 5% coverage. (A typical business letter
has 5% coverage.)
●Connectivity. The device provides a Hi-Speed universal serial bus (USB) 2.0 port and a
port for connecting to a 10/100Base-T network.
●Memory. The device comes standard with a 96-megabyte (MB) random access memory
(RAM).
●Paper handling. The device comes with a flatbed scanner and a 50-page automatic
document feeder (ADF).
●Expandability. The device has one available DIMM slot for memory expansion and
additional font support. The memory is expandable to 224 MB.
HP Color LaserJet 2830 all-in-one
The HP Color LaserJet 2830 all-in-one printer, scanner, fax, copier has the same features as
the HP Color LaserJet 2820 all-in-one, and it includes a V.34 fax modem and 4-MB flash fax
storage memory. Also, this model comes standard with high-capacity color print cartridges
that can print up to 4,000 pages at 5% coverage.
4Chapter 1 Device basicsENWW