HP Color LaserJet 2820 User Manual

							10. Close the ADF lid.
Order new supplies
You can order supplies by using HP Toolbox. To order supplies, complete the following steps.
1. Open HP Toolbox, and then, in the Other Links section, click Order Supplies.
A new browser window appears.
2. Click Continue.
The browser displays the HP ordering Web site.
3. Complete the ordering process by following the Web site instructions.
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							12
Managing the device and
maintenance
This device comes with several software tools that help you monitor the device, troubleshoot
problems, and maintain the device. Information about using these tools is in the following
sections:
●
Information pages
●
HP Toolbox
●
Macintosh Configure Device (Mac OS 10.2 and 10.3)
●
Embedded Web server
●
Fax logs and reports
●
Cleaning the device
●
Changing the automatic document feeder (ADF)
●
Changing the automatic document feeder (ADF) pickup roller assembly
●
Cleaning the automatic document feeder (ADF) pickup roller assembly
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							Information pages
Information pages reside within the device memory. These pages help you to diagnose and
solve problems with the device.
Note
If the printer language was not correctly set during installation, you can set the language
manually so that the pages print in one of the supported languages. Change the language
by using the HP Toolbox. See 
HP Toolbox.
Demo page
To print the Demo page, complete the following steps.
1. On the control panel menu, press M
ENU until the Reports menu appears, and then press
E
NTER.
2. Press the left arrow key or the right arrow key until Demo Page appears, and then press
E
NTER.
You can also view this page from HP Toolbox.
Usage page
The Usage page displays usage statistics, such as the number of copies made from the
flatbed scanner or the automatic document feeder, the number of faxes sent or received
(HP Color LaserJet 2830/2840 all-in-one models only), the number of pages printed, or the
number of pages jammed in the scanner engine.
You can print a Usage page from the device or HP Toolbox. To print a usage page from the
device, complete the following steps:
1. On the device control panel, press M
ENU.
2. Use the < or the > button to select Reports, and then press E
NTER.
3. Use the < or the > button to select Usage page, and then press E
NTER.
Configuration page
The Configuration page lists the current settings and properties of the device. You can print
a Configuration page from the device or HP Toolbox. To print the Configuration page from
the device, complete the following steps.
1. On the control panel menu, press M
ENU.
2. Use the < or the > button to select Reports, and then press E
NTER.
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							3. Use the < or the > button to select Config report, and then press ENTER.
1.Product Information. This section contains basic information about the device, such as
the product name and the serial number.
2.Memory. This section lists memory-related information, such as the total memory that is
installed.
3.Paper Settings. This section lists information about the media type for each tray and
about the type settings for all the media that the device supports.
4.Copy Settings. This section lists the device default copy settings.
5.Product Settings. This section lists information that is gathered during software
installation, including the language and the company name.
6.Installed Personalities and Options. This section contains information about optional
items that might be installed, such as a DIMM.
7.Print Settings. This section contains information about device settings that are
configured in the printer driver or in HP Toolbox.
8.Status Log. This section contains information about device errors.
A second page also prints. On that page, the Fax Settings and Imaging Settings sections
provide details about the device fax settings (HP Color LaserJet 2830/2840 all-in-one
models only) and memory card settings (HP Color LaserJet 2840 all-in-one only).
Supplies Status page
The Supplies Status page lists the remaining life of the HP print cartridges and the
HP imaging drums. It also lists the estimated pages remaining, number of pages printed, and
other supplies information. You can print a Supplies Status page from the device or the
HP Toolbox. To print from the device, complete the following steps.
1. On the control panel menu, press M
ENU.
2. Use the < or the > button to select Reports, and then press E
NTER
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							3. Use the < or the > button to select Supplies Status, and then press ENTER.
Note
Supplies information is also available through the HP Toolbox.
1.Print-cartridge area. This area contains a section for each of the print cartridges and
provides information about HP print cartridges. This information includes the part
number for each print cartridge, whether each print cartridge is low, and the life
remaining for each print cartridge expressed as a percentage, as a graphic, and as the
estimated number of pages remaining. This information might not be provided for non-
HP supplies. In some cases, if a non-HP supply is installed, an alert message appears
instead.
2.Imaging-drum area. This area contains the same information for the imaging drum that
the print-cartridge area provides for the print cartridges.
3.Warranty Note. This section contains information about how the device warranty is
affected when you use non-HP supplies. It also requests that you call the HP fraud
hotline if a supply that is being detected as a non-HP supply was sold to you as a
genuine HP supply. (See 
HP fraud hotline.)
4.Ordering Information. This section contains basic information about how to order new
HP supplies. See 
Checking status and ordering supplies.
5.Recycling Information. This section contains a link to the website that you can visit for
information about recycling. See 
Replacing and recycling supplies.
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							HP Toolbox
HP Toolbox is a Web application that you can use for the following tasks:
●Check the device status.
●Configure the device settings.
●View troubleshooting information.
●View online documentation.
You can view HP Toolbox when the device is directly connected to your computer or when it
is connected to the network. You must perform a complete software installation to use
HP Toolbox.
Note
HP Toolbox is not supported for Windows 98 SE, Windows NT, and Macintosh operating
systems. To use HP Toolbox, you must have TCP/IP protocol installed on your computer.
Note
You do not have to have Internet access to open and use HP Toolbox. However, if you click
a link in the Other Links area, you must have Internet access to go to the site that is
associated with the link. See 
Other links for more information.
To view HP Toolbox
1. Open HP Toolbox in one of these ways:
●In the Windows system tray, double-click the HP Toolbox Device Status and Alerts
icon.
●On the Windows Start menu, click Programs (or All Programs in Windows XP),
click HP, click HP Color LaserJet 2820/2830/2840, and then click HP Toolbox.
Note
After you open the URL, you can bookmark it so that you can return to it quickly in the future.
2. HP Toolbox opens in a Web browser. The HP Toolbox software contains the following
sections:
●
Status tab
●
Fax tab
●
Scan to tab
●
Troubleshooting tab
●
Documentation tab
●
Device Settings pages
●
HP Toolbox links
●
Other links
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							Status tab
The Status tab contains links to the following main pages:
●Device Status. View device status information. This page indicates device conditions
such as a jam or an empty tray. After you correct a problem with the device, click
Refresh Status to update the device status.
●Supplies Status. View detailed supplies status such as the estimated percent of toner
remaining in the print cartridge and the number of pages that have been printed with the
current print cartridge. This page also has links to order supplies and to find recycling
information.
●Set up Status Alerts. Set up the device to send you pop-up alerts for certain events,
such as low toner levels.
●Set up E-mail Alerts. Set up the device to send you e-mail alert messages for certain
events, such as low toner levels.
●Device Configuration. View a detailed description of the current device configuration,
including the amount of memory installed and whether optional trays are installed.
●Network Configuration. View a detailed description of the current network
configuration, including the IP address and network status.
●Print Info Pages. Print the Configuration page and various other information pages that
are available for the device, such as the Supplies Status page and the Demo page.
●Event Log. View a history of device errors. The most recent error is at the top of the list.
Fax tab
Use the Fax tab to perform fax tasks from your computer. The Fax tab contains links to the
following main pages:
●Fax Tasks. Perform such tasks as sending a fax or clearing the fax memory, or set the
fax receive mode.
●Fax Phone Book. Add, edit, or delete entries in the device phone book.
●Fax Send Log. View all of the recent faxes that have been sent from the device.
●Fax Receive Log. View all of the recent faxes that have been received by the device.
●Fax Data Properties. Manage the space used to store faxes on your computer. These
settings apply only if you have chosen to send or receive faxes remotely from your
computer.
●Fax Reports. Print any or all of the fax reports from your computer.
●Detailed Fax Settings. Use links to the Fax Setup Wizard or the Fax Settings tab to
change the device fax settings.
●How Do I?. View Help topics for device fax tasks.
Scan to tab
Use the Scan to tab to set up the device SCAN TO button. The SCAN TO button allows you to
scan from the device, rather than scanning from a software program on your computer.
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							NoteThe HP Color LaserJet 2830 all-in-one printer, scanner, fax, copier has a SCAN TO EMAIL
button that you can also set up with this tab.
The Scan to tab contains links to the following main pages:
●Scan to E-mail or Folder. Activate or deactivate the scan-to feature. You also can add,
edit, or delete destination e-mail addresses or folders for this feature.
●Scan Preferences. Change the scan preference settings for the device scan-to feature,
including scan resolution and file type.
●How Do I?. View Help topics for device tasks that involve the S
CAN TO or SCAN TO EMAIL
(HP Color LaserJet 2830 all-in-one only).
Troubleshooting tab
The Troubleshooting tab contains links to the following main pages:
●Control Panel Messages. View descriptions of device control-panel messages.
●Clearing Jams. View information about locating and clearing jams.
●Print Problems. View Help topics that can help you solve print problems.
●Scan Problems. View Help topics that can help you solve scan problems.
●Copy Problems. View Help topics that can help you solve copy problems.
●Fax Problems. View Help topics that can help you solve fax problems.
●Memory Card Problems. View Help topics that can help you solve memory-card
problems.
●Connectivity Problems. View Help topics that can help you solve networking problems.
●Troubleshooting Tools. Employ such troubleshooting tools as a cleaning page or a
color troubleshooting page to maintain the device.
●Animated Demonstrations. View animated Help demonstrations for the device.
Documentation tab
The Documentation tab contains links to the following main pages:
●Print: How Do I? View the How Do I? Help for print problems.
●Fax: How Do I? View the How Do I? Help for fax problems.
●Copy: How Do I? View the How Do I? Help for copy problems.
●Scan: How Do I? View the How Do I? Help for scan problems.
●Photo: How Do I? View the How Do I? Help for memory-card problems.
●Network: How Do I? View the How Do I? Help for network problems.
●Other: How Do I? View the How Do I? Help for other device problems.
●User Guide. View information about the device usage, warranty, specifications, and
support that you are currently reading. The user guide is available in both HTML and
PDF format.
●Readme. View important information about the device that is not available in the user
guide. The late-breaking readme contains last-minute information about the device (in
English only).
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							Device Settings pages
When you click the Device Settings button, HP Toolbox displays the device settings
available for your device. The Device Settings screen has the following tabs:
●System Settings
●Print Settings
●Fax Settings
●Copy Settings
●Network Settings
Note
Printer driver settings can override settings that are made in HP Toolbox.
System Settings tab
The System Settings tab contains links to the following main pages:
●Device Information. View information about the device, such as the device description
and a contact person.
●Paper Handling. Change the device paper-handling settings, such as default paper size
and default paper type.
●Print Quality. Change the device print-quality settings, such as color calibration and
grayscale printing.
●Print Density. Change the device print-density settings, such as contrast and shadows.
●Print Modes. Change the device mode settings for a each media type, such as
letterhead, prepunched, or glossy paper.
●System Setup. Change the device system settings, such as device language and jam
recovery.
●Volumes. Change the device volume settings, such as the telephone line (HP Color
LaserJet 2830/2840 all-in-one models only) and alarm volumes.
●Date/Time. Change the device date and time settings.
●Service. Gain access to various procedures required to maintain the device.
●Device Polling. Change the device polling settings, which determine how often
HP Toolbox collects data from the device.
●Save/Restore Settings. Save the current settings for the device to a file on your
computer. Use this file to load the same settings onto another device or to restore these
settings to this device at a later time.
Print Settings tab
The Print Settings tab contains links to the following main pages:
●Printing. Change the default device print settings, such as number of copies and paper
orientation.
●PCL6. View and change the PCL6 settings.
●PostScript. View and change the PS settings.
●Memory Card. View and change the default device memory-card settings (HP Color
LaserJet 2840 all-in-one only).
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