Epson Xp 202 Manual

							Problems when Sending and Receiving Faxes
Cannot Send or Receive Faxes
❏Us e  Check Fax Connection on the control panel to run the automatic fax connection check. Try the solutions
printed on the report.
❏Check the error code displayed for the failed fax job, and try the solutions described in the error code list.
❏Check the Line Type setting. Setting to PBX may solve the problem. If your phone system requires an external
access code to get an outside line, register the access code to the printer, and enter # (hash) at the beginning of a
fax number when sending.
❏If a communication error occurs, change the Fax Speed setting to Slow(9,600bps) on the control panel.
❏Check that the telephone wall jack works by connecting a phone to it and testing it. If you cannot make or
receive calls, contact your telecommunication company.
❏To connect to a DSL phone line, you need to use a DSL modem equipped with a built-in DSL filter, or install a
separate DSL filter to the line. Contact your DSL provider.
❏If you are connecting to a DSL phone line, connect the printer directly to a telephone wall jack to see if the
printer can send a fax. If it works, the problem may be caused by the DSL filter. Contact your DSL provider.
❏Enable the ECM setting on the control panel. Color faxes cannot be sent or received when ECM is off.
❏To send or receive faxes using the computer, make sure that the printer is connected using a USB cable or a
network, and that the PC-FAX Driver have been installed on the computer. The PC-FAX Driver is installed
together with FAX Utility.
❏In Windows, make sure the printer (fax) is displayed in Devices and Printers, Printer, or Printers and Other
Hardware. The printer (fax) is displayed as "EPSON XXXXX (FAX)". If the printer (fax) is not displayed,
uninstall and then re-install the FAX Utility. See the following to access Devices and Printers, Printer, or
Printers and Other Hardware.
❏Windows 8.1/Windows 8
Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound or
Hardware.
❏Wi n d o w s  7
Click the start button, and select Control Panel > View devices and printers in Hardware and Sound or
Hardware.
❏Wi n d o w s  Vi s t a
Click the start button, and select Control Panel > Printers in Hardware and Sound.
❏Wi n d o w s  X P
Click the start button, and select Settings > Control Panel > Printers and Other Hardware
 > Printers and
Faxes.
❏In Mac OS X, check the following.
❏Select System Preferences from the 
 menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then make sure the printer (fax) is displayed. The printer (fax) is displayed as "FAX XXXX (USB)" or "FAX
XXXX (IP)". If the printer (fax) is not displayed, click [+] and then register the printer (fax).
❏Select System Preferences from the 
 menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then double-click the printer (fax). If the printer is paused, click Resume (or Resume Printer). User's Guide
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							Related Information
&“Fax Settings” on page 35
&“Error Code on the Status Menu” on page 164
&“Making Settings for a PBX Phone System” on page 103
&“Connecting the Printer to a Phone Line” on page 98
&“Uninstalling Applications” on page 156
&“Installing Applications” on page 158
Cannot Send Faxes
❏If the user restriction feature has been enabled, a user name and password are required to operate the printer.
Contact your administrator if you do not know the password.
❏If the user restriction feature has been enabled, and you send a fax from a computer, user authentication is
performed using the user name and password set in the printer driver. When you cannot send a fax due to an
authentication error, contact your administrator.
❏Set up the header information for outgoing faxes on the control panel. Some fax machines automatically reject
incoming faxes that do not include header information.
❏If you have blocked your caller ID, unblock it. Some phones or fax machines automatically reject anonymous
calls.
❏Ask the recipient if the fax number is correct and the recipient's fax machine is ready to receive a fax.
Related Information
&“Fax Settings” on page 35
&“Cannot Send or Receive Faxes” on page 191
Cannot Send Faxes to a Specific Recipient
Check the following if you cannot send faxes to a specific recipient due to an error.
❏If the recipient machine does not pick up your call within 50 seconds after the printer has finished dialing, the
call ends with an error. Dial using the On Hook feature or using a connected telephone to check how long it
takes before you hear a fax tone. If it takes more than 50 seconds, add pauses after the fax number to send the
fax. Press 
 to enter the pause. A hyphen is entered as the pause mark. One pause is about three seconds. Add
multiple pauses as needed.
❏If you have selected the recipient from the contacts list, verify that the registered information is correct. If the
information is correct, select the recipient from the contacts list, press Edit and change Fax Speed to
Slow(9,600bps).
Related Information
&“Sending Faxes 
After 
Confirming the Recipient's Status” on page 106
&“Sending Faxes Dialing from the External Phone Device” on page 106
&“Managing Contacts” on page 58
&“Cannot Send or Receive Faxes” on page 191 User's Guide
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192 
						

							Cannot Send Faxes at a Specified Time
Set the date and the time correctly on the control panel.
Related Information
&“Sending Faxes at a Specified Time (Send Fax Later)” on page 107
&“System Administration” on page 32
Cannot Receive Faxes
❏If you have subscribed to a call forwarding service, the printer may not be able to receive faxes. Contact the
service provider.
❏If you have not connected a telephone to the printer, set the Receive Mode setting to Auto on the control panel.
❏Under the following conditions, the printer runs out of memory and cannot receive faxes. See the
troubleshooting for information on handling a memory full error.
❏100 received documents have been saved in the inbox.
❏The printer's memory is full (100%).
Related Information
&“Fax Settings” on page 35
&“Cannot Send or Receive Faxes” on page 191
&“Memory Full Error Occurs” on page 193
Memory Full Error Occurs
❏If the printer has been set to save received faxes in the inbox, delete faxes you have already read from the inbox.
❏If the printer has been set to save received faxes on a computer, turn on the computer that is set to save the
faxes. Once the faxes are saved in the computer, they are deleted from the printer's memory.
❏If the printer has been set to save received faxes on a memory device, connect the device, in which you have
created a folder to save faxes, to the printer. Once the faxes are saved in the device, they are deleted from the
printer's memory. Make sure that the device has enough available memory and is not write protected.
❏Even though the memory is full, you can send a monochrome fax by using the Direct Send feature. Or divide
your originals into two or more to send them in several batches.
❏If the printer cannot print a received fax due to a printer error, such as a paper jam, the memory full error may
occur. Clear the printer problem, and then contact the sender and ask them to send the fax again.
Related Information
&“Saving Received Faxes in the Inbox” on page 113
&“Saving Received Faxes on a Computer” on page 114
&“Saving Received Faxes in an External Memory Device” on page 114
&“Sending Many Pages of a Monochrome Document (Direct Send)” on page 108
&“Removing Jammed Paper” on page 170 User's Guide
Solving Problems
193 
						

							Sent Fax Quality Is Poor
❏Clean the scanner glass.
❏Clean the ADF.
❏Change the Resolution setting on the control panel. If your originals contain both text and photos, select
Photo.
❏Change the Density setting on the control panel.
❏If you are not sure about the capabilities of the recipient fax machine, enable the Direct Send feature or select
Fine as the Resolution setting.
If you select Super Fine or Ultra Fine for a monochrome fax, and send the fax without using the Direct Send
feature, the printer may automatically lower the resolution.
❏Enable the ECM setting on the control panel.
Related Information
&“Fax Mode” on page 28
&“Fax Settings” on page 35
&“Cleaning the Scanner Glass” on page 148
&“Cleaning the ADF” on page 146
Faxes Are Sent at the Wrong Size
❏Before you send an A3 size document, ask the recipient if the recipient's machine supports A3 size. If you see
OK (Reduced Size) in the fax transmission report, the recipient's fax machine does not support A3 size.
❏When sending a fax using the scanner glass, place the original correctly aligning its corner with the origin mark.
Select your original size on the control panel.
❏Clean the scanner glass and the document cover. If there is dust or stains on the glass, the scanning area may
extend to include the dust or stains, resulting in the wrong scanning position or small images.
Related Information
&“Fax Mode” on page 28
&“Placing Originals” on page 54
&“Cleaning the Scanner Glass” on page 148
Received Fax Quality Is Poor
❏Enable the ECM setting on the control panel.
❏Contact the sender and ask them to send using a higher quality mode.
❏Reprint the received fax. Select Job Histor y from Status Menu to reprint the fax.
Related Information
&“Fax Settings” on page 35
&“Checking the Fax Job History” on page 119 User's Guide
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194 
						

							Cannot Receive A3 Size Faxes
Check that the paper size setting of the paper source that contains A3 paper has been set to A3, and that the paper
source is set for use with the fax feature. Select Setup > System Administration > Printer Settings > Paper Source
Settings > Auto Select Settings > Fax, and then check the enabled paper source(s).
Related Information
&“System Administration” on page 32
Received Faxes Are Not Printed
❏If an error has occurred on the printer, such as a paper jam, the printer cannot print received faxes. Check the
printer.
❏If the printer has been set to save received faxes in the inbox, the received faxes are not automatically printed.
Check the Fax Output setting.
Related Information
&“Checking the Printer Status” on page 163
&“Removing Jammed Paper” on page 170
&“Saving Received Faxes in the Inbox” on page 113
Other Faxing Problems
Cannot Make Calls on the Connected Telephone
Connect the telephone to the EXT. port on the printer, and pick up the receiver. If you cannot hear a dial tone
through the receiver, connect the phone cable correctly.
Related Information
&“Connecting Your Phone Device to the Printer” on page 100
Answering Machine Cannot Answer Voice Calls
On the control panel, set the printer's Rings to Answer setting to a number higher than the number of rings for
your answering machine.
Related Information
&“Fax Settings” on page 35
&“Settings for the Answering Machine” on page 110 User's Guide
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							Sender's Fax Number Not Displayed on Received Faxes or the
Number Is Wrong
The sender may not have set the fax header information or may have set it incorrectly. Contact the sender.
Other Problems
Slight Electric Shock when Touching the Printer
If many peripherals are connected to the computer, you may feel a slight electric shock when touching the printer.
Install a ground wire to the computer that is connected to the printer.
Operation Sounds Are Loud
If operations sounds are too loud, enable quiet mode. However, this may slow down printer operations.
❏Windows printer driver
Select On as the Quiet Mode setting on the Main tab.
❏Mac OS X printer driver
Select System Preferences from the 
 menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
select the printer. Click Options & Supplies > Options (or Driver). Select On as the Quiet Mode setting.
The Date and Time Are Incorrect
Set the date and the time correctly on the control panel. 
After a power failure caused by a lightning strike or if the
power is 
left 
off for a long time, the clock may show the wrong time.
Related Information
&“System Administration” on page 32
Memory Device Is not Recognized
Enable the memory card in the Memory Device Interface settings on the control panel.
Related Information
&“System Administration” on page 32
Cannot Save Data to a Memory Device
❏Insert the memory device in the printer, and then select Fax Output > Other Settings > Create Folder to Save
to create a folder to save documents in the memory device. You cannot use a memory device that does not have
a folder.
❏Check that the memory device is not write protected. User's Guide
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							❏Check that the memory device has enough available memory. If the available memory is low, data cannot be
saved.
Related Information
&“Saving Received Faxes in an External Memory Device” on page 114
&“Printer Settings” on page 34
Forgot Your Password
If you forget the administrator's password, contact Epson support.
Related Information
&“Contacting Epson Support” on page 232
Application Is Blocked by a Firewall (for Windows Only)
Add the application to the Windows Firewall allowed program in security settings on the Control Panel. User's Guide
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							Appendix
Technical Specifications
Printer 
Specifications
Print Head Nozzle Placement Black ink nozzles: 400 × 2 rows
Color ink nozzles: 400 × 2 rows for each color
Weight of Paper Plain Paper 64 to 90 g/m2 (17 to 24 lb)
Thick Paper 91 to 256 g/m2 (25 to 68 lb)
Envelope Envelope #10, DL, C6: 75 to 90 g/m2 (20 to 24 lb)
Envelope C4: 80 to 100 g/m2 (21 to 26 lb)
Printable Area
Print quality may decline in the shaded areas due to the printer's mechanism.
Single sheets
A 3.0 mm (0.12 in.)
B 3.0 mm (0.12 in.)
C 46.0 mm (1.81 in.)
D 51.0 mm (2.01 in.)
Envelopes
A 3.0 mm (0.12 in.)
B 5.0 mm (0.20 in.)
C 18.0 mm (0.71 in.)
D 46.0 mm (1.81 in.)
Scanner Specifications
Scanner Type Flatbed
Photoelectric Device CIS
User's Guide
Appendix
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							Effective Pixels 14040 × 20400 pixels at 1200 dpi
Maximum Document Size 297 × 431.8 mm (11.7 × 17 in.)
A3
Scanning Resolution 1200 dpi (main scan)
2400 dpi (sub scan)
Output Resolution 50 to 4800, 7200, 9600 dpi
(50 to 4800 dpi in 1 dpi increments.)
Color Depth Color
❏10 bits per pixel per color internal
❏8 bits per pixel per color external
Black and white
❏10 bits per pixel per color internal
❏1 or 8 bits per pixel per color external
Light Source LED
Interface Specifications
For Computer Hi-Speed USB
For External USB Device Hi-Speed USB
Fax Specifications
Fax Type Walk-up black and white and color fax capability (ITU-T Super Group 3)
Supported Lines Standard analogue telephone lines, PBX (Private Branch Exchange) telephone
systems
Speed Up to 33.6 kbps
Resolution Monochrome
❏Standard: 8 pel/mm × 3.85 line/mm (203 pel/in. × 98 line/in.)
❏Fine: 8 pel/mm × 7.7 line/mm (203 pel/in. × 196 line/in.)
❏Super Fine: 8 pel/mm × 15.4 line/mm (203 pel/in. × 392 line/in.)
❏Ultra Fine: 16 pel/mm × 15.4 line/mm (406 pel/in. × 392 line/in.)
❏Photo: 8 pel/mm × 7.7 line/mm (203 pel/in. × 196 line/in.)
Color
❏Fine: 200 × 200 dpi
❏Photo: 200 × 200 dpi
Page Memory Up to 550 pages (when received ITU-T No.1 chart in monochrome draft mode)
Redial
*2 times (with 1 minute intervals)
User's Guide
Appendix
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							Interface RJ-11 Phone Line, RJ-11 Telephone set connection
* The specifications may differ by country or region.
Wi-Fi 
Specifications
Standards IEEE802.11b/g/n
Frequency Range 2.4 GHz
Coordination Modes
Infrastructure, Ad hoc
*1, Wi-Fi Direct*2 *3
Wireless Securities
WEP (64/128bit), WPA2-PSK (AES)*4, WPA2-Enterprise
*1 Not supported for IEEE 802.11n.
*2 Not supported for IEEE 802.11b.
*3 Simple AP mode is compatible with Ethernet connection.
*4 Complies with WPA2 standards with support for WPA/WPA2 Personal.
Ethernet Specifications
Standards IEEE802.3i (10BASE-T )
IEEE802.3u (100BASE-TX)
IEEE802.3ab (1000BASE-T )
*1
IEEE802.3az (Energy Efficient Ethernet)*2
Communication Mode Auto, 10Mbps Full duplex, 10Mbps Half duplex, 100Mbps Full duplex, 100Mbps
Half duplex
Connector RJ-45
*1  Use a category 5e or higher STP (Shielded twisted pair) cable to prevent risk of radio interference.
*2 The connected device should comply with IEEE802.3az standards.
Security Protocol
IEEE802.1X*
IPsec/IP Filtering
SSL/TLS HTTPS Server/Client
IPPS
SNMPv3
* You need to use a device for connection that complies with IEEE802.1X.
User's Guide
Appendix
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